Jobs at ESKORT

Job Role Requirements:

QUALIFICATIONS:

• Grade 12 (Matric).
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales or related field.

EXPERIENCE:

• Minimum of 5 years’ experience in a similar position preferably in a FMCG environment.
• Proven experience as key account manager.
• Experience in sales and providing solutions based on customer needs.

KEY PERFORMANCE AREAS:

Client Relationship Management:

• Developing trust relationships with a portfolio of major clients.
• Developing and sustaining solid relationships with key customers that bring in the most income for the Company.
• Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Use Company resources to develop and implement strategic solutions to achieve key clients’ long-term goals

Sales:

• Play an integral part in generating new sales that will turn into long-lasting relationships.

Reporting:

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Employee Management:

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

Other:

• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Attend trade shows and marketing events as required.

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Core Duties & Responsibilities:

• Responsible and accountable for Pallet Control and management of pallets in the warehouse and at customers nationally
• Responsible for the update of CHEP details for customers on the database
• Responsible for the daily capturing and reconciliation of pallet movements to and from customers and depots and tracking pallets de-hired off the CHEP Account
• Ensure that accurate Customer Record Cards are kept as hard copies and such documentation is available
• Reconcile on both a weekly basis and monthly basis pallet cost and counts to eliminate pallet losses
• Regular liaison with Customers on pallet recoveries
• Resolve outstanding pallet issues/ pallet stock variances
• Reconcile CHEP account to Portfolio. Resolve all outstanding queries to prevent excessive costs on the CHEP Account
• Compare CHEP Records with internal company records.
• To effectively control and manage pallet costs and pallet losses
• Work collaboration with teammates and CHEP to maximise efficiencies and best practice
• Raising of queries for incorrect charges
• Daily Recon of physical pallets, pallets in warehouse, pallets in transit vs pallets received
• Managing the collection of Pallets from customers
• Ensuring documents are verified and updated daily, and sent through to the relevant departments when required/ timeously
• Reconciliation of weekly CHEP invoices
• Monthly stocktake of pallets to ensure easier and accurate control
• Presenting weekly physical pallet reconciliation to Logistics Administrator

Key Skills & Focus Areas:

• Strong focus on supply chain logistics, particularly in FMCG/Food & Bev.
• Proficiency with systems like CHEP online, SAP, and MS Excel.
• Excellent record-keeping and attention to detail for accurate documentation.
• Ability to work under pressure and drive results in a fast-paced environment.
• Reconciliations

Desired Work Experience:

• 1 to 2 years FMCG