Operations & Project Coordinator (INFUSE Academy) at INFUSEmedia

Key Responsibilities:

• Own project plans across multiple workstreams, tracking progress and ensuring deadlines are met.
• Coordinate with external, internal stakeholders, and team members to keep projects moving.
• Run regular status updates with the Head of INFUSE Academy and cross-functional INFUSE stakeholders.
• Track and report on KPIs – pull numbers from dashboards, spot trends, and present them clearly.
• Keep the project management system clean, updated, and useful for the team.
• Actively use AI tools to streamline your own work and help the team adopt them across workflows.
• Identify bottlenecks and process gaps – then fix them or propose solutions.
• Take ownership of results, continuously seeking ways to improve performance and hit targets.

What We're Looking For:

• 3+ years of experience in project management or operations coordination in a multi-workstream environment.
• Active, hands-on experience with AI tools – you already use ChatGPT / Claude / Gemini, or similar, in your daily work and are excited to learn and implement more.
• Strong coordination skills with the ability to manage cross-functional teams and keep multiple stakeholders aligned.
• Understanding of web or platform projects – you've been involved in a website redesign, platform migration, or similar initiative and can give meaningful feedback to designers and developers.
• Comfort with data – can work with dashboards, track metrics, and present numbers clearly to management.
• Tech-savvy and a genuinely fast learner – picks up new platforms and tools quickly.
• Excellent communication and relationship-building abilities, both written and verbal.
• Ability to work independently, take initiative, and deliver results under minimal supervision.
• Upper-intermediate or advanced English.
• Experience with n8n or similar automation tools is a strong plus.
• Familiarity with LMS platforms, B2B marketing, or edtech is a plus.