Remote Jobs at INFUSEmedia

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

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Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

go to method of application »

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Responsibilities

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions.

go to method of application »

What will you get from working with us:

• Understanding of the latest trends in the marketing industry;
• Unique experience of working with professionals;
• Competitive salary and its revision based on your performance and work results;
• Deepening into the business processes of an American marketing company.

What we expect from you:

• Knowledge of English, written and verbal (Upper-Intermediate +);
• Creative thinking, organizational skills, independent.
• Working experience with Google Drive/Sheets is a plus.

What are our requirements:

• Coordination of the Full-Cycle working process on the email campaign;
• Communication with different departments as designers, copywriters, and verification;
• Follow up on deadlines;
• Make a report on the campaign for delivering to the client.

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Key Responsibilities:

• Own project plans across multiple workstreams, tracking progress and ensuring deadlines are met.
• Coordinate with external, internal stakeholders, and team members to keep projects moving.
• Run regular status updates with the Head of INFUSE Academy and cross-functional INFUSE stakeholders.
• Track and report on KPIs – pull numbers from dashboards, spot trends, and present them clearly.
• Keep the project management system clean, updated, and useful for the team.
• Actively use AI tools to streamline your own work and help the team adopt them across workflows.
• Identify bottlenecks and process gaps – then fix them or propose solutions.
• Take ownership of results, continuously seeking ways to improve performance and hit targets.

What We're Looking For:

• 3+ years of experience in project management or operations coordination in a multi-workstream environment.
• Active, hands-on experience with AI tools – you already use ChatGPT / Claude / Gemini, or similar, in your daily work and are excited to learn and implement more.
• Strong coordination skills with the ability to manage cross-functional teams and keep multiple stakeholders aligned.
• Understanding of web or platform projects – you've been involved in a website redesign, platform migration, or similar initiative and can give meaningful feedback to designers and developers.
• Comfort with data – can work with dashboards, track metrics, and present numbers clearly to management.
• Tech-savvy and a genuinely fast learner – picks up new platforms and tools quickly.
• Excellent communication and relationship-building abilities, both written and verbal.
• Ability to work independently, take initiative, and deliver results under minimal supervision.
• Upper-intermediate or advanced English.
• Experience with n8n or similar automation tools is a strong plus.
• Familiarity with LMS platforms, B2B marketing, or edtech is a plus.

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Key Responsibilities:

• Deliver high-quality remote support to end users with a strong focus on clarity, empathy, and ownership.
• Own the full ticket lifecycle:
  log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication.
• Troubleshoot issues across Windows 10/11, macOS, Microsoft 365, and Google Workspace, applying structured, hypothesis-driven problem solving.
• Support identity and access operations in Microsoft Entra ID (Azure AD) (users, groups, access issues, MFA-related support as applicable).
• Provide remote assistance using industry standard tools..
• Handle onboarding/offboarding and access provisioning: account setup/deprovisioning, permissions, standard access packages, and user readiness.
• Maintain and continuously improve internal documentation and knowledge base articles (clear, reusable, and kept current).
• Drive continuous improvement and automation:

Qualifications:

• 2–3 years experience in IT support/helpdesk or similar user-facing IT role (remote support strongly preferred).
• Strong troubleshooting experience in Windows 10/11 and macOS business environments.
• Hands-on support experience with both Microsoft 365 and Google Workspace (we actively use both).
• Hands-on experience with Microsoft Entra ID (Azure AD).
• Basic understanding of networking fundamentals (TCP/IP basics, DNS, DHCP, VPN, Wi‑Fi).
• Familiarity with IT service management concepts (ITIL awareness is a plus).
• Experience with MDM solutions is a plus.
• Strong advantage (preferred): ability to build/improve workflows via scripting or automation

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Key Responsibilities

• Partner with leadership and department heads to define and communicate the vision for internal solutions that enhance operational efficiency and business outcomes.
• Transform strategic goals into actionable product roadmaps, aligning technical capabilities with business priorities.
• Lead the end-to-end product lifecycle - from discovery and requirements gathering to release, implementation, and continuous optimization.
• Act as a bridge between business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage. Work closely with engineering and design teams to ensure timely, high-quality delivery.
• Analyze existing business processes and identify opportunities for automation and improvement. Re-engineer processes and implement effective solutions.

Qualifications

• 4+ years of proven experience as a Product or Project Manager in a fast-paced digital or tech-driven company, delivering internal innovations.
• Experience leading cross-functional teams and delivering impactful internal tools
• Deep understanding of modern product and project management practices.
• Strong analytical mindset with the ability to make data-informed decisions.
• Strong organizational, planning, and delivery skills are a must
• Excellent communication and strong stakeholder engagement skills
• Proven records in business process optimization and digital transformation
• Fluent in English (spoken and written)
• Self-driven, highly organized, and comfortable working remotely across time zones.
• Proficiency in building no-code/low-code prototypes with tools like n8n, Zapier, Make, Bubble, Bolt, etc, to validate hypotheses in the early stages is a plus