Senior Operations Manager, Compliance, SSA at Uber

What the Candidate Will Do:

• Formulate, lead, implement and monitor the rollout of our operational risk strategy, frameworks, tactics and processes
• Lead cross-functional projects, collaborating closely with other functions including other verticals within Operations, Policy, Legal, Community Operations, Product, and Central Ops teams
• Proactively identify problems that scale, independently formulate solutions and operationalise initiatives to mitigate risk and improve operational efficiency
• Help problem-solve complex business problems and act as a thought partner for Cross-functional teams
• Engage with Product and Technology teams to represent South Africa, prioritize feature improvements and design new products
• Drive business decisions through analytical insights and customer empathy

What the Candidate Will Need:

• Min 5 years of experience in operations, product, strategy or consulting
• Ability to take initiative and prioritise in a fast-paced work environment. You are comfortable dealing with uncertainty in a constantly-changing work environment.
• Strategic & operational problem solving and creativity
• Data-driven decision making mentality and sound business judgement through strong analytical thinking and experimentation
• Solid communication and stakeholder engagement skills - you are able to rally people behind a common goal and easily generate consensus if you’re facing push back
• A strong sense of ownership and user empathy

---- Preferred Qualifications ----

• SQL is highly desired. The role would require you to build your querying skills
• Previous experience in regulatory compliance or risk mitigation is a plus
• MBA is a plus