Job Openings at Crossover for Work

About the job
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?

• We believe that first-rate finance skills and exceptional business acumen should be fully utilized and amply rewarded. Whether you have progressed through the ranks of controller, corporate audit, FP&A, or a combination of finance functions, and are ready to take your next step, imagine a future where:
• You are a leader in a visionary finance group that is global and 100% remote. It operates 24/7 and consists of the top 1% of finance professionals in the world.
• Your finance organization is systems-first; your ERP is the single source of truth and spreadsheets are a relic of the past.
• Your team uses these capabilities to integrate newly acquired companies in one week instead of 12 months.
• The finance operation is “real time” - the books are in a closeable state at any time
• You are reshaping and reimagining what is possible for a finance organization within one of the largest privately-held software companies.

Welcome to the new way of working.

• Trilogy is one of the largest privately-held software groups in the world and we are adding new companies to our portfolio weekly. Finance is the key driver of our business, not a back-office support function, and our centralized model demands the world’s best operational Finance platform. In this role, you will learn our secret sauce and refine the recipe.
• Our group has been operating in a 100% remote/virtual setup for over 10 years. As other organizations fumble to implement remote work because of COVID, you can join the leader in running a global, remote finance operation. As experts, we will teach you the new skills you need to succeed in the finance organization that will become the standard in the next decade.
• We run a systems-first finance organization and we hire systems-first leaders. We can rely on our ERP to provide accurate and up-to-date information, which allows us to generate financials with one click and scale our fully-remote operation that encompasses hundreds of companies. If you are a finance expert who loves working at the transaction level and could have been a programmer in a different life, this role is for you.

Join us if you want to supercharge your career while retooling your skill set for the future of work. You will learn about everything we have built over the past 10 years, and then help us take things to the next level.

You will love this job if:

• You love using and improving systems (instead of spreadsheets).
• You are excited about remote work.
• You love getting your hands dirty and doing the work while coaching your team to make their work even better.
• It doesn’t worry you that you need to retool your skills to build a finance organization that takes advantage of a remote-first, 24/7 capability.
• And you’ll hate this job if:
• You want to run a well-oiled machine where you maintain the status quo. We are looking for leaders who will challenge the “way things are done” to create transformational changes.
• The thing you love most is managing people and delegating tasks. This is a hands-on role where your direct reports are scattered throughout the world. You’ll rely on written communication and design processes that enable the important work to happen with 80% fewer real-time interactions.

What You Will Be Doing

• You will be determining the most critical changes to improve our fully-remote, 24/7 Finance organization. You will do this by rolling up your sleeves to deeply understand your world-class team’s work within our systems, providing feedback to make your team’s work even better, and using your insights to determine the most significant changes that will allow our cutting-edge finance operations to provide true business value. You will be making evidence-based decisions that create tangible impacts.
• Our senior leaders get into the details and use their finance knowledge to do the work needed to improve our operation.. This is the role for you if you have been wanting to take the next step in your career without having to become a project manager, delegate away the most important work or lose your technical expertise.
• We have just launched our latest innovation - 24/7 teams of globally distributed finance professionals working in 4 shifts. This means nobody is ever waiting on our finance team and results come nearly 4x faster than traditional models. Our books can remain in a daily state of close vs. waiting 1-2 weeks after the end of the month. These are the types of innovations that are enabling us to expand our M&A strategy to integrate 1-2 companies a week into our group, while best in class is barely 1 per month. You will be a key player in designing and enabling the finance organization of the future.

What You Won’t Be Doing

• Spending most of your time in meetings
• Managing managers; instead you will review work and provide coaching
• Project management and HR tasks
• Audit Manager Key Responsibilities
• You won’t be managing a team in the traditional sense but you will provide coaching to a 50+ person team dedicated to a specific function within our Finance organization.
• Design and redesign the work your team produces to optimize it for our remote-first, 24/7 Finance operation
• Generate insights and make decisions that drive us to achieve our goal of integrating one company per week and having the books closeable at the click of a button

Basic Requirements

• Accounting, Finance, Economics or Math/Science degree
• Qualified as a CPA, ACA, ACCA, CIMA, CFA or MBA
• Experience in a senior finance or accounting role in a USD $100M+ organization
• Worked on at least 10 audits as a client or auditor with a Big 4 Accounting firm
• Nice-to-have Requirements
• Led 2+ major ERP system migration projects
• Great working knowledge of Oracle NetSuite

About Trilogy

• Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
• There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
• You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.
• Important! If you do not receive an email from us:
• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.
• Crossover Job Code: LJ-3652-ZA-Johannes-AuditManager.001
   

go to method of application »

About the job
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?

Are you ready to give your career the long-awaited booster shot that will fast-track your learning by 10X? Have you been yearning to explore the full potential of cutting-edge cloud-native technologies without worrying about costs? Are you passionate about making technical design decisions that shape the product architecture?

• This is your opportunity to embark on a unique journey where you will work on a different product every week and make technical decisions for over 100 software products. While most architects work on one or two products a year; in this role, you will learn about, follow, and expand on dozens of architectural design patterns; refining and applying your skills on a daily basis. This is a purely technical role and is a great fit for people who are passionate about architectural designs, put a lot of thought into their technical decisions, and are looking for an avenue to use them/write them down to shape the product architecture and see them come to fruition. You will spend your time making decisions that answer questions such as:
• What is important to define when using a particular cloud service/technology?
• What is the simplest way to integrate a set of technologies?
• What are the key technology limitations that would impact our design and how can we overcome them?
• How to ensure that important product functionality is preserved when rearchitecting products on the Cloud (AWS/GCP)?

What You Will Be Doing

• Each week you will have a different design document to work on and a release specification to create. Each architectural design is usually broken down into 2-4 releases and you might work on all releases for a product or selected releases for different products. You will have the opportunity to learn and work on a wide variety of products with distinct tech stacks and business domains so you will be continuously challenged. In this role, you will be:
• Expanding on dozens of state-of-the-art architectural design patterns by defining how to use and integrate best-of-breed technologies to deliver robust cloud-native solutions on AWS and GCP.
• Holding Engineering to high standards by defining the acceptance criteria to measure their deliverables against.

What You Won’t Be Doing

• Designing the whole architectural solution. Our CTO team defines the building blocks/key technologies to use, while our Architects turn that design into actionable release specifications by making important decisions about how to best use/integrate those technologies. This is a technical position that translates high-level design patterns into product-specific releases that serve as guardrails for Engineering to follow when building the product. Therefore, in this role you won’t be:
• Talking to customers to develop a backlog of features they wish our products had
• Participating in daily scrum meetings or providing day-to-day direction to an engineering team
• Making low-level decisions about what coding language to use or choosing frameworks and libraries
• Performing code reviews, debugging, or investigating bugs and outages
• Permanently assigned to a single product.
• Solutions Architect Key Responsibilities
• Defining Release Technical Requirements by synthesizing architectural design documents into a list of clearly mapped design decisions/requirements
• Making Important Technical Decisions about how to use/integrate the technology choices defined in a higher-level design document.
• Producing well-written specifications that document your design decisions and outline technical requirements for a release.
• Reviewing and Signing off on Engineering deliverables to make sure that your design is well implemented.

Basic Requirements

• A university degree including the study of data structures, algorithms, and computing fundamentals.
• At least 3 years of experience writing Object-oriented production code for a commercial software company.
• At least 2 years leading a development team, i.e. responsible for reviewing code written by other, setting dev standards
• At least 1 year of experience making important architecture and design decisions; such as data domain modeling, application of design patterns, and design using third-party components.
• Some experience designing for cloud computing paradigms (such as Amazon Web Services, Azure, or Google Cloud Platform).
• The ability to simplify complex ideas and communicate them with clear, logical thinking.

Nice-to-have Requirements

• Experience rebuilding/redesigning existing products on top of entirely new cloud services (for example all the AWS services beyond EC2 and S3).
• Experience writing technical architecture documents
• AWS/Azure/GCP Certifications

About Trilogy

• Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
• You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.
• Important! If you do not receive an email from us:
• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-3335-ZA-Johannes-SolutionsArchi.063

go to method of application »

About the job
Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?

Does this sound like you?

• Your friends and family call you to troubleshoot their technology problems
• You love learning new things, and the thought of learning new software is exciting
• You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of it
• You want to take your technical aptitude and turn it into a career
• Welcome to the Customer Support team at Trilogy! We support over 100 unique enterprise software products - everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems that no one has seen before.
• Trilogy is a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D – managed by the top 1% of global tech talent worldwide.
• Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.
• Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we’re transforming customer support.

What You Will Be Doing

• Solving complex customer problems that our AI bot was unable to help them with
• Asking insightful questions that get to the root cause of the customer’s problem
• Generating solutions using your product knowledge and our knowledge bases
• Spending 25% of your time learning about new products, features, & solutions

What You Won’t Be Doing

• Getting bored answering simple questions for the same product each day
• Working on easy or simple tickets, such as resetting passwords
• Working alone and avoiding live customer interaction
• Analyzing, writing, or debugging source code
• Technical Support Specialist Key Responsibilities
• Take ownership of support incidents and use all available resources and knowledge to resolve them
• Consistently improve the quality of your work by internalizing the feedback and coaching you receive

Basic Requirements

• Ability to communicate confidently with tech-savvy customers in fluent English
• Experience troubleshooting and solving technical problems
• Customer advocacy, empathy, and keen attention to detail
• 24/7 availability for 8-hour shifts

Nice-to-have Requirements

• Experience in a technical support role covering enterprise software products
• Bachelor’s degree in an IT-related field

About Trilogy

• Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
• You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.
• Important! If you do not receive an email from us:
• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-3073-ZA-Johannes-TechnicalSuppo.022