Available Jobs at MRI Software

• MRI Software is seeking a Software Engineer to join our team in our Cape Town office! As a Software Engineer, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. Candidate should have a passion for development and an eagerness to learn new things and improve their skills. You will be a part of a team that collaborates well, works hard, and has fun.

Responsibilities

• Develop software features in a self-sufficient way and to a high technical standard
• Understanding the system architecture and technical goals of the product
• Follow the development process (source control, branching, testing, etc.) without assistance
• Actively troubleshoot issues and assist with complex support queries that require further analysis
• Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives
• Taking part in team activities such as collaborative development and code reviews
• Taking part in cross-team activities such as knowledge-sharing and documentation
• Building relationships with all other teams in the product development department
• This is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Essential Criteria

• A Degree or Diploma in Software Engineering, Computer Science or a related area, or equivalent years of experience.
• Demonstrable experience in .Net (C#, ASP.Net, Core, MVC, Razor Views)
• Demonstrable experience in JavaScript (Native / Typescript / JQuery)
• Demonstrable experience in Angular or similar technologies.
• Demonstrable experience in SQL (Microsoft SQL Server)

Advantageous Criteria

• Experience using cloud technologies (Microsoft Azure, RabbitMQ)
• Experience using Azure DevOps
• Experience in writing Unit Tests
• Experience in working with Micro-Service architecture/patterns

Personal Attributes

• Good verbal and written communication skills
• Eager to learn new skills
• Constantly improving current abilities
• Team player with a can-do attitude'

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THE ROLE: 

• As a Software Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues.
• MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Other Requirements

• Previous experience in customer service, technical support experience required
• SQL and Queries experience required
• Bachelor’s degree or equivalent work experience
• Client focus and a passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology 
• Professional communication skills

We’re obsessed with making this the best job you’ve ever had! 

• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

go to method of application »

• MRI Software is currently seeking a Software Support Analyst, who will work as part of our Client Support team. This role involves analysing complex software issues, engaging with our worldwide client base, and providing an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

RESPONSIBILITIES:

• Primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues.
• Listen and empathise with our clients.
• Use troubleshooting and technical skills to meet the client’s needs.
• Consistently deliver a professional experience.
• Deliver timely updates on progress, with the response time and client satisfaction targets in mind.
• Deliver comprehensive analysis on data, reporting and validation tasks and issues.

REQUIREMENTS:

• Customer focus and a passion for support.
• Creative and curious troubleshooter
• Strong organisation and time management skills
• Professional communication skills with the ability to confidently articulate technical concepts
• Previous experience in customer service
• Excellent computer skills and knowledge of Microsoft products required
• SQL knowledge
• In-depth training provided over the next six months to broaden product knowledge
• Minimum 1 year Experience in MRI Evolution Base System Support or equivalent application support
• Knowledge of MRI GO (mobile solution) and Workflow products or equivalent applications
• Excellent customer services skills
• Willingness to take ownership of issues
• Ability to build relationships with clients, share knowledge with colleagues
• Ability to work under pressure to high standard meeting strict KPI's and SLAs
• Full working knowledge of the importance of processes