Available Jobs at Nedbank

Job Purpose

• By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets.
• Maximize operational efficiency, identify, and address client needs.Maintain and build relationships with all stakeholders.

Job Responsibilities

• Service and manage claims on a portfolio of clients.
• Responsibilities include registration of claims on internal system and with various Insurers; enforce claims handling process aligned to event requirements; keeping the client in the loop at all stages; negotiation of claims settlement; review of repudiations aligned to policy conditions; regular follow up towards finalisation of claim and closure of claim on internal system.
• Reporting on outstanding claims exceeding 90 days; High value claims; multi-claimants identified.
• Claims handling done in a manner to retain clients; Addressing areas of risk identified and report on policy amendment requirements post claim finalisation.
• Keeping the Risk Advisor in the loop of claims status and possible problem areas regarding claim and/or policy.
• Maintain internal and external relationships, this includes Nedbank stakeholders and clients.
• Adherence to service standards and Service Level Agreement (SLA).
• Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Support the achievement of the business vision, strategy, and values.
• Achieving development goals.
• FAIS requirements being achieved and fully complied with.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Qualification

• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
• First Regulatory Examination: Representatives (RE 5)

Preferred Qualification

• NQF 5 Higher certificate in Short-term Insurance

Minimum Experience Level

• 3-5 years experience in Short term Insurance claims (Personal and Commercial lines) is essential

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Job Purpose

• To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.

Job Responsibilities

• Accountable to provide client and business requirements that drive the strategy of the card portfolio for strategic projects.
• Develop commercialisation strategies and plans to effectively take new innovations to market to ensure uptake and usage to realise business case benefits.
• Develop business cases and revenue models to support product and digital innovation. 
• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders. 
• Identify the business issue by observation; analysing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Set expected performance output by meeting and agreeing with management.
• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables. 
• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe. 
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Grad Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 3 - 5 years relevant experience in product management. Someone with card experience or at least networks in the Nedbank card space is very useful for this portfolio. Building and having networks within the portfolio that you hold is important in our roles especially because the products are owned by group. 

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Job Purpose

• Executive: Nedbank Africa Regions Marketing and Communications will be responsible for development and ownership of the cluster specific Marketing and Communications strategy and plans aligned to business strategy.
• This role has oversight of the cluster specific marketing and communications initiatives that will be delivered through the central delivery squads.
• They are ultimately responsible for overseeing delivery against the Cluster Marketing and Communications strategy and calendar aligned to the overall cluster strategy.

Job Responsibilities

• Develop all Marketing and Communications strategies for cluster, from initial concept to overseeing final delivery through central teams / squads
• Ensure ROI measurement across different engagement platforms inclusive of digital, leveraging the central teams
• Lead the collective Marketing & Communications cluster to grow and build the cluster brand, by developing plans aligned to central team planning for all Marketing disciplines, ensuring quality delivery to drive exceptional client experience, supported by well-designed actionable metrics that are used for future decision making
• Provide direction on leveraging research insights to develop Customer Value Propositions (CVP) and Thought Leadership positions to cluster teams, integrating them into all Marketing plans
• Integrate the Brand strategy into the overall business strategy of cluster working across all Marketing platforms
• Operational execution of missions
• Form part of the Enterprise Marketing planning process to ensure cluster marketing calendar for strategy, data and brand is incorporated in the Enterprise Marketing process 
• Oversee mission delivery for the cluster to ensure alignment with strategy 
• Establish governance framework 
• Oversee the implementation of process governance to ensure relevant delivery against the established strategy
• Approve guardrails and budgets for cluster marketing
• Analyse mission data and trends to enhance efficiencies and marketing activities and provide insights to central teams for continuous improvement 
• Data and Insights 
• Utilise data and Insights generated from operations to align inform the strategic objectives and measure operational improvements
• Generate data to make strategic decisions
• Proactive management and control of relevant budgets, by presenting and actioning budget savvy marketing solutions that take advantage of integration into and across various marketing channels.
• People management - direct and in a matrix context
• Oversee the execution of cluster marketing strategy functions 
• Functional lead performance management and development to meet strategic and personal goals
• Facilitate performance management of the cluster marketing strategy function 
• Responsible for overall capacity requirements/ capability enhancements within the marketing strategy function

Minimum Experience Level

• 5 years or more Marketing and Communications (Management) experience.

Preferred Certifications

• Postgraduate in Marketing or Communications (Honours/ Masters) preferred

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Job Purpose

• To work with the different RBB business arears to shape direct marketing campaigns and select the appropriate target populations and data for campaigning. The incumbent needs to have a good understanding of data-driven direct marketing; good communication skills; good understanding of Microsoft SQL and a good grasp of how-to setup logical decision trees to configure communication across a client journey.

Job Responsibilities

• Manage all data aspects related to the end to end Intelligent Driven Marketing process.
• Partner with business to understand their campaign strategy
• Data extraction
• Ensure that campaign data is on time and of a high quality
• Put checks in place to prevent incorrect data used in campaigns
• Ensure secure transfer of data (including protection of personalised data)
• Automate campaign data where possible to reduce errors and ensure efficient processes
• Optimise the use of data sources and identify opportunities in the data available
• Ensure accurate post campaign reporting
• Make use of the dashboards and identify potential insights to share with business.
• Provide Business with Insights that inform and guide business decisions/campaign strategies.
• Ensure actionable insights provided to business in line with business campaign strategy
• Use the resources available to ensure that EMI data processes are optimised
• Corporate sustainability reputation and stakeholder engagement management.
• Onboard and enabling new business areas
• Project support
• Application and upholding of data, campaign process and communication governance

Minimum Experience Level

• 3 years’ experience in information management within depth understanding of data and how this intercepts with business objective
• Advanced SQL Coder
• Logical thinker
• SQL Development and AbInitio is an advantage
• Candidate should be flexible to use any application

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Type of Exposure

• Completed Reports 
• Developed and Implemented Communications Strategy
• Manage internal process
• Managed Transformation & Innovation
• Managed Relationships
• Managed Self

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Job Purpose

• Effectively implement and oversee a portfolio of syndicated loan transactions in strict accordance with legal agreements and regulatory requirements. Utilize available systems, adhere to internal processes, and coordinate loan activities among various transaction parties.

Job Responsibilities

• Coordinate syndicated loan transactions, serving as a liaison between borrowers and financial institutions.
• Manage communication with syndicate members, ensuring a clear understanding of terms and conditions.
• Monitor loan portfolios, assess risks, and provide timely reports to stakeholders.
• Take action and monitor deal activities in compliance with legal agreements and regulatory requirements, utilizing systems like Loan IQ and Debt Domain.

Job Responsibilities Continue

• Provide advice to key stakeholders on legal agreements, regulatory requirements, policies, and processes to effectively manage risk.
• Propose practical solutions for deal implementation and ongoing management to mitigate risk and enhance the client experience.
• Build effective relationships with stakeholders, delivering high-quality input, proactive issue resolution, and open communication.
• Maintain accurate and reliable data on all transactions for timely and accurate management information.
• Stay informed about market trends and regulatory changes affecting syndicated lending

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Advanced degree in finance or related field and/or a professional certification in syndicated lending.

Minimum Experience Level

• A minimum of 3-5 years of experience in syndicated lending or a related financial role.

Technical / Professional Knowledge

• Business Acumen
• Regulatory knowledge
• Governance, Risk and Controls
• General Communication Skills
• Presentation Skills
• Business writing skills
• Relevant tax and legal knowledge
• Accounting skills
• Banking knowledge
• Banking procedures
• Credit risk knowledge

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Job Purpose

• To lead a team of managers originating and managing the bank's portfolio of accounts to minimise the bank's loss and grow the business where possible through tracking deviations, implementing corrective actions, setting targets and removing barriers for delivery. 

Job Responsibilities

• Develop and keep mandate structure effective by reviewing annually and aligning to person experience, capability and role. 
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created and executed.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
• Limit loss by monitoring credit risk against approved limits and risk appetite including the ongoing assessment of impairments on high-risk clients.
• Assess new deals by evaluating credit proposals and recommending decisions/action to the relevant mandated authority, as sponsor or credit committee member.
• Interpret and interrogate risk rating/pricing models to ensure accurate reflection of risk.
• Manage performance of direct reports and hold them accountable for managing the performance of their direct reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Provide input of all relevant credit risk information to stakeholders enabling decision making and group reporting.
• Assess and manage assessment of compliance with credit decision approvals to ensure accurate implementation.
• Manage assessment and negotiation of new deals by evaluating credit proposals and recommended decisions put forward by the team (credit and business).
• Provide technical input to stakeholders to enable decision making and ensure high-quality service levels during the processing/assessment of transactions.
• Meet own and stakeholder objectives by identifying; building and maintaining relationships with stakeholders impacted by credit risk.
• Ensure client satisfaction and profitability by driving the development of solutions and implementing solution

Essential Qualification - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant (CA/Chartered financial Analyst (CFA) MBA.

Minimum Experience Level

• 8 - 10 years credit exposure experience with decision making, 3 -5 years people management experience.

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Job Purpose

• To identify, develop and manage a portfolio of commercially profitable partnerships and relationships with internal and external stakeholders.in order to achieve Nedbanks' strategic objectives.

Job Responsibilities

• Build and maintain relationships with external and internal stakeholders by demonstrating understanding of RBB strategy and client needs.
• Identify, develop, retain and grow mutual business with existing/new partners through regular engagements and interactions.
• Workshop and conceptualise new partnership opportunities in collaboration with key internal stakeholders such as segment, product, marketing, and value management.
• Provide input towards the development of business cases.
• Build and maintain relationships with multiple internal stakeholders through collaboration; information sharing and giving and receiving feedback.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures.
• Optimise outputs by evaluating resource utilisation and analysing channel effectiveness.
• Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders.
• Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
• Inform internal stakeholders of industry changes and legislation through information sharing.
• Source and relate business opportunities from internal stakeholders  in line with budgets by building and maintaining internal relationships.
• Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management. 
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of the partnership function and stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom, Btech (Finance, Business Management, Information Technology, Marketing) 

Minimum Experience Level

• 7-10 years’ experience in relationship management, business development and sales, project management, partnership management and product management of which 5 years should be in a management role and 2 years in a senior management role..

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Job Purpose

• This role is to support the Managing Executive: Investment Banking with day-to-day deliverables and on strategic projects by executing, organising and coordinating all functions of the role efficiently and effectively.

Job Responsibilities

• Coordinate executive/manco meetings, collate required information, ensure that required packs are combined and loaded onto the system and submissions are followed up on; and that documents are compared, merged and formatted in line with requirements, to prepare Manco members and attendees.
• Support IB Manco in relation to governance meetings including setting agenda, pack collation/distribution, minute taking, sign off/distribution. 
• Plan, organise and anticipate requirements well in advance, to support the Managing Executive by providing high-level administrative support.
• Coordinate the logistics for internal and external events/meetings including catering, venue and technology requirements.
• Responsible for taking minutes of meetings, tracking action items, consolidating and providing feedback to relevant stakeholders/committees.
• Serve as primary source of contact for the IB Manco correspondence, documentation and communication.
• Manage and maintain the Managing Executive’s diary and mailbox effectively to optimise time by taking cognisance of business priorities when planning and organising events and meetings. 
• Monitor the Managing Executive’s inbox and deal with any correspondence, that can be managed on behalf of the Executive, and address matters or escalate concerns using discretionary decision making.
• Ensure that correspondence, documents and reports are appropriately laid out in compliance with Nedbank’s standards, formats and are appropriately forwarded to the correct parties in a timely manner.
• Prioritise conflicting needs; handle matters efficiently and follow through on projects to successful completion.
• Keep abreast of technology requirements, adhering to privacy and confidentiality requirements.
• Build collaborative relationships with internal, external stakeholders through effective communication and work closely with IB Manco and their managerial support.
• Ensure all calls are answered timeously in a professional & friendly manner and are appropriately routed and screened.
• Arrange detailed travel plans and required documentation and keep abreast of relevant country specific security or risk issues.
• Ensure cost effective office management by managing resources, minimising waste and adherence to allocated budget.
• Perform general administrative functions and manage office administration as required.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Relevant Business| Marketing | Legal or Finance degree

Minimum Experience Level

• 5 years experience as senior personal assistant