SANBS is a not-for-profit organisation; therefore, ownership of its assets does not vest in its members. In the event that SANBS should stop operating, its assets would have to be transferred to an organisation with similar goals and objectives. SANBS provides an essential service within South Africa and is rated amongst the best in the world in the provi...
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Introduction
This position will be responsible for the execution of operational and quality management functions associated with all Therapeutic Apheresis (TA) procedures. The incumbent will also be expected to:
- Serve as the first line report for the TSs and report to the STS Manager.
- Ensure operational and quality management appropriate to services, including oversight of procedures, clinical, inventory and asset management required for the completion of patient procedures.
- Complete routine operational reports for the STS Manager.
- Participate in routine STS department & management meetings.
- Support the completion of quality reports for STS department.
- Support the completion of TS ISCs & IDPs.
- Support innovation in work process development (including but not limited to digitalization of STS).
- Liaise with key internal and external stakeholders in the completion of patient procedures.
- Log, investigate do root cause and corrective action of Notifications.
- Responsible for the implementation, management and maintenance of a quality systems in STS.
- Provide technical expertise to the Lead Consultant, STS Medical Manager and STS Manager in all aspects of clinical apheresis.
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1: Clinical and procedural management of Patients and Donors
KPI
In Collaboration with the Lead Consultant, STS Medical Manager and STS Manager the Therapeutic Team Supervisor will be responsible for the day-to-day operational management of the Therapeutic Apheresis team:
- Allocate staff, equipment and consumables to ensure maximum operational functionality
- Assist in pre-procedure optimisation of patients prior to therapeutic procedure.
- Co-ordinate daily patient briefing.
- Communicate with internal and external stakeholders in preparation and completion of procedures.
- Intra-procedural review with TSs and liaise with relevant service providers for support.
- Perform clinical apheresis procedures when required.
- Coordinate out of zone procedures and logistics around it.
- Ensuring that correct records for all TPE and HPC-A procedures are available and correctly completed.
KPA 2: Accomplish financial objectives
KPI
- Provide input into the development of the department budget.
- Management of assets and equipment in STS according to SANBS finance policies and SOP.
- Cost effective management of stock and equipment.
- Creating procurement shopping carts for approval as required for non-stock items.
- Creation of critical material stock items as required by the STS team.
- Participate in STS Management Meetings.
- Provide reporting as required by STS Manager.
KPA 3: Professional development of TSs and people management
KPI
- Develop and conduct live, distance learning and electronic learning platforms in co-operation with learning and development.
- Facilitate annual competence review.
- Facilitate professional communication courses for medical purposes for all direct reports.
- Conduct performance management and monitor performance on on-going basis through mentoring, coaching, and reviews and take appropriate steps to correct problems.
- Track and encourage individual development by identifying learning and development needs & facilitate attendance of relevant programs.
- Deal with grievances, conflict and disciplinary issues and take appropriate actions in accordance with SANBS Policy.
- Ensure regular two-way communication with staff matters such as strategy, values, team building, SP’s, policy changes.
- Manage and track staff time-keeping, absenteeism trends, overtime worked and leave to ensure adherence to HR policy.
- Ensure the completion of on-going vocational technical training as per Individual Development plans.
- Conduct scheduled meetings with direct reports.
KPA 4: Quality Management
KPI
In collaboration with the STS Manager and STS Quality Manager:
- Ensure that the TSs are using the current and correct documentation.
- Ensure that all current and approved documentation are up to date and completed correctly.
- Ensure that employees’ personal files and training records are up to date.
- Ensure that all documentation is stored and archived according to SANBS procedures.
- Shall be responsible for all Standard Operating Procedures (SOP), technical procedures, performance of the collection procedure, supervision of TSs, administrative operations and the Quality Management Programs, including compliance with the JACIE Standards and Applicable Law.
- Shall be responsible for ensuring all validations & verification protocols and reports are completed timeously and accurately.
- Ensure compliance with the JACIE Quality Management Systems and the SANBS Quality Management System.
- Shall have authority over and responsibility for ensuring that the Quality Management Program is effectively established and maintained.
- Shall maintain a detailed list of all controlled documents, including title and identifier.
- Shall be responsible for development and completion of outstanding SOPs in the provision of Cellular Therapy & Therapeutic Apheresis Services in relation to international benchmark in collaboration with the STS Quality Manager.
- Shall strive to remain well informed of current developments to promote knowledge sharing as well
- as to ensure acquisition of required CEU points for CPD according to SANC requirements and IPA specifications.
- Shall ensure that the quality assurance documentation and systems are regularly updated to ensure compliance to JACIE Standards.
- Schedule and conduct GAP analyses with the STS team for remediation of challenges identified.
- Develop Quality Training Programs with regard to JACIE Accreditation.
- Assisting with STS quality report.
- Plan, manage and execute scheduled and additional audits as and when required.
- Provide feedback and agreement on audit findings, non-compliance, potential risks identified to auditees.
- Conduct preventative and proactive risk assessments, including development of risk assessment action plans. Work with other assurance providers and transfer knowledge to other providers if needed.
- Effectively participate in continuous improvement practices through the on-going review of process analysis in all work areas and contribution to corrective and preventive action monitoring.
- Ensure training is carried out effectively within the STS Department.
- Write CPD articles and participate in Learning Cafes for educational and growth purposes.
- Identify and assess trends in non-compliances, corrective actions, implemented and effectiveness of corrective actions.
- Develop training modules in adherence to quality stem for all STS members in collaboration with the STS Quality Manager.
KPA 5: Customer and Stakeholder relationship building
KPI
- Attend regular scheduled meetings in collaboration with STS management with internal and external stakeholder as required.
- Support the development and implementation of work flow improvements (including but not limited to the digitalization project).
- Support observation and certification of new and existing employees on all apheresis procedures.
- Contribute and actively participate in internal and external audits.
- Contribute to safety, health, environmental assessment applicable to the therapeutic apheresis processes.
- Recommend modifications to the critical supplies list and technology inventory based on notification trends internally & externally and best practice.
- Manage and track customer complaints/queries and ensure resolution within agreed timeframes.
- Build and maintain collaborative relationships with key stakeholders internally and externally.
- Attend clinical facility quality meetings were applicable.
Cognitive
- Analytical Thinking and Attention to Detail
- Effective Judgement and Decision Making
- Innovative Thinking
- Problem Solving Skills
- Planning, Organising and Monitoring
- Holistic/Big Picture Thinking
Personal
- Excellence Orientation
- Drive and believe in the Cause
- Ethical Behaviour
- Resilience and Stress Management
- Self-Management
- Adaptability
Interpersonal
- Customer Service Orientation
- Teamwork
- Good Communication Skills
- Conflict Management
- Engage Diversity
- Knowledge Sharing
- Relationship Building
Prof. technical
- Systems Competence
- Technical and Professional Competence
- SAP/Meditech & Bartender Skills
- QA/Audit
- Best Practice Thinking
- Legislative Literacy
- Computer Literacy
Leadership
- Project Management
- Motivating People
- Participative leadership
Minimum requirements
Education
- Current Registration with South African Nursing Council (SANC) as a Professional Nurse.
Experience and knowledge requirements
- 2 years of postgraduate training and experience in cellular therapy product collection procedures.
- 2 years in Apheresis services.
- Shall have performed or supervised a minimum of five cellular therapy product apheresis collection procedures in the twelve months preceding initial accreditation and a minimum average of five cellular therapy product apheresis collection procedures per year within each accreditation cycle.
Other (knowledge and skills),
- Shall participate in a minimum of ten hours of educational activities related to TA & cellular therapy annually.
- Continuing education shall include but is not limited to activities related to the field of HPC-A transplantation and other cellular therapies.
- SAP DMS would be an advantage.
- MS Word and Excel intermediate level.
- Driver’s license – Code 8.
- JACIE Knowledge.
Special Circumstances
- National and international travel as required.
- Telephonic support for procedures as necessary.
- Driver’s license.
- After hours and weekend logistics service provision and supervision.
- Support for therapeutic apheresis procedures performed by TSs and L&D practitioners assisting in STS.
Apply by: 10 September 2025
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Introduction
- The incumbent will co-ordinate, support and advise the Business Zone on all aspects with regard to Safety, Occupational Hygiene and Environment including Waste Management.
- To establish, manage and monitor standards, processes, communications, training and systems to ensure all responsibilities associated with SHE within the Zone are adhered to. To act as a first contact of all SHE matters within the zone.
Job description
Key Performance Areas
KPA 1 Internal processes – Safety
- Manage the effective coordination of Safety activities within the zones. Develop effective relationships and work at all levels of the company including senior management.
Effective provision of support to staff in all work areas to ensure understanding and correct implementation of the Safety system through:
- Supporting, assisting, coaching, promoting, facilitating, advising, clarifying matters and sharing expertise with managers, document authors and staff with regard to all SHE matters;
- Investigating problems and elevating the problems to the relevant S&E Team Lead.
Under guidance of the Team Lead: S&E, effectively facilitate the planning and execution of Emergency
- Preparedness and Response plans by:
- Facilitating Emergency Simulation exercises for members of the Emergency Teams.
- Facilitating Live Drills for Fire, Evacuation or other identified Threads.
- Facilitating Evaluation of Emergency exercises.
- Facilitating the Correction Actions identified during these exercises and Drills.
Facilitate and provide support on the implementation of the Emergency Response program in the zone of responsibility:
- Ensure monthly system checks on the Fire detection systems for the site.
- Liaise with the service provider to ensure the system is serviced at required intervals.
- Ensure the zone practices quarterly paper drills and emergency simulation drills twice a year.
- Send S&E Team Lead documented evidence of drill and file necessary legal documentation.
Ensure work areas fire equipment has been serviced and maintained:
- Verify servicing has been completed within 1 month from due date.
- Facilitate the ordering of new equipment and installation.
- Address non-compliances and escalate to S&E Team Lead as required.
Under guidance of the Team Lead: S&E, facilitate and provide support on the implementation of Contractor Management program in the zone of responsibility by:
- Evaluating / assessing project SHE Specifications, Risk Assessments and Safety Files as an Appointed Health & Safety Officers as per construction regulation.
- Provide input and support to line management for Contractors / Subcontractors and provide necessary legal compliance documents and up-date on legal amendments that might affect their areas of responsibilities.
- Attend construction/project kick-off meetings at the zone and give input with regards to SHE requirements.
- Ensure that all Contractors and Sub-Contractors performing ‘Listed Work’ are adhering to the ‘Permit to Work’ system.
- Ensure all new staff and subcontractors are Inducted and Orientated to the site.
- Conduct safety audits for construction work in the zone of responsibility as and when required
Under guidance of the Team Lead: S&E, effectively conduct follow-up Risk Assessments as per 2 year cycle in your zone of responsibility:
- Ensure all work areas have suitable and adequate Safe working conditions / equipment and are complying with the Safety Management system.
- Compile RA report, load and distribute Risk Assessment & Occupational Hygiene reports to all relevant stakeholders via SAP DMS.
- Log HIRA notifications via SAP Notification System.
- Provide Corrective and Preventative action plans.
- Assess all documentation and corrective actions that are required.
- Ensure that Corrective and Preventative Action Plans are monitored via the SAP Notifications system.
- Verify implementation of Corrective and Preventative Action Plans to ensure proper close off.
- Develop and maintain legal aspect register.
- Develop and maintain departmental risk register.
- Submit budgetary requirements for the corrective actions that are required to the S&E Team Lead.
Ensure all work areas and sites have access to MSDS that pertain to their working environment:
- Guide work areas on Hazardous Chemicals Substance requirements as per relevant legislation.
Monitor that Transport Department (internal vehicles and courier services) complies with the Road Traffic Act by:
- Proper identification of vehicles and reporting deviations to the Senior Transport Manager through the S&E team Lead.
- Ensurat the Operator has a permit which is available and valid.
- Ensuring that document holders, TREM cards, placards, spill kits, first aid kit, triangle, visible vest and fire equipment (where applicabing thle) is available on all courier and internal vehicles (used to transport dangerous goods and substances) in the area.
- Following up with Operations to ensure that Transport Safety procedures are followed and incidents reported.
KPA 2 Internal Processes – Environmental Management
- Monitor of all SANBS waste streams (including waste re-cycling initiatives) as per set waste minimization and waste Segregation targets.
- To ensure that waste tracking and traceability is achieved in accordance with Waste Management System or Downtime system (This includes keeping record of all documentation related to Tracking, Traceability, Treatment and Disposal of Waste.
- To ensure that all stock required for waste segregation, packaging and disposal is available at the work place and that all Health Care Risk Waste (HCRW) containers are delivered and collected as per agreed schedule.
- Monitor monthly waste tonnages, investigate and report on anomalies.
Implement and maintain Spill Control:
- Ensure that spill kits for the Waste Station are adequately stocked and comply with Legislative requirements.
- Do monthly inspections on spill kit and ordering of spill kit contents as per register provided.
- Prevent spills from occurring by ensuring that all containers are sealed and waste segregated correctly at source as per procedures and legislative requirements.
- Clean up of spills and reporting and investigating of all spill incidents on the SAP system.
- Reporting of any deviations to the respective S&E Team Lead.
Under guidance of the Team Lead: S&E, continuous monitoring and performing of Waste Inspections and Audits:
- Monthly inspections of Waste Station as per Waste Register.
- Performing Waste Audits.
- The monitoring of waste re-cycling initiatives.
- Reporting of any deviations to the respective S&E Team Lead.
KPA 3 Internal Processes – Occupational Hygiene
- Under guidance of the Team Lead: S&E, as required, monitor and measure the following stressors within the Zone:
- Noise levels and Noise requirements.
- Thermal and Thermal Stress requirements.
- Hazardous Chemical Exposures.
- Hazardous Biological Exposures.
- Illumination (Lighting) requirements.
- Ventilation requirements.
- Ergonomic requirements.
- Water Quality including sites with boreholes.
- Water Consumption.
- Effluent Levels.
- Water Pollution.
- Air Quality.
- Carbon Emissions.
- Soil and Vegetation.
- Energy efficiency initiatives.
- Infection control programs.
- Food Hygiene programs where applicable.
- Pest control programs.
- Sanitation (Ablution) and Personal Hygiene facilities.
- Manage the Calibration of equipment and all documentation related thereto that are used for the abovementioned monitoring.
- To report any deviations to the respective S&E Team Lead and to assist with Corrective and Preventative action plans.
KPA 4 Internal Processes – Continuous Improvement
- Effective participation in continuous improvement practices through the ongoing review of process analysis in all work areas and contribution to corrective and preventive action monitoring.
Continuous monitoring of the CAPA (SHE) system within the zone:
- Review and put the SHE notifications into process.
- Monitor and support the CAPA from initiation to closure to ensure the CAPA is closed off within the agreed time.
Review CAPA for completeness:
- Verify that Corrective and Preventative action has been implemented by checking in the work areas that the
- corrective action has been implemented and taking proof thereof.
- Scan and attach supporting documentation for the Corrective and Preventative action.
- Check data integrity on the notifications and make changes.
- Provide necessary statistics required in the area of responsibility.
Present CAPA at meetings within zone of responsibility:
- Compile trend analysis and CAPA statistics for the zone.
- Highlight SHE system problems and corrective action that was implemented.
- Provide progress report on implementation on SHE System within the zone
- Under guidance of the Team Lead: S&E, conduct SHE inspections and site meetings for all sites in your zone.
- Identify and provide training and mentoring to the sites.
- Liaise with zone managers and managers to negotiate the corrective action plans to ensure cooperation.
- Assist work areas with implementation of corrective action plans.
- Provide support and continuous monitoring of the Management of Change within the zone.
- Changes to sites, including renovations, moving, new and closing of sites.
- Equipment changes or movement at site.
Facilitate and provide support on the implementation of the Incident Investigation Program:
- Monitor all Incidents and ensuring that Investigations are performed correctly within time frames.
- Support investigators in the investigation and on the necessary documentation to complete (e.g. root cause analysis).
- Ensure documentation is completed and submitted.
- Assist work area with closure of corrective actions.
- Assist with the section 24 of OHS Act and section 30 of NEMA Incidence investigation and report to Department of Health or Department of Economic Development, Tourism & Environmental Affairs.
- Effectively provide support to the Occupational Health & Wellness Teams. Provide Integration links between the S&E and Occupational Health and Wellness Teams.
- Provide support to the SHE Committee on the operation and functional aspects of the committee:
- Attend meetings acting as co-opted SHE expert to provide SHE Inputs to the Committee and advice on SHE related issues.
- Give recommendations on issues raised at the committee.
- Provide trend analysis and statistics on incidences raised within the zone.
- Ensure minutes are circulated within 2 weeks.
- Train new secretaries and chairpersons on the requirements of the functioning of the committee.
- Ensure the secretaries are complying with the requirements.
- Ensure meetings do occur as per schedule.
KPA 5 Employee Learning and Growth
- Provide training, guidance, education and overall support to the staff and zone management in:
- The deployment and implementation of the SHE management system
- SHE policies and procedures
- SHE related standardised methods and legislations
- Reinforce training for first aid, fire equipment, safety precautions, personal protective equipment etc.
- The implementation of Environmental Management by working closely with the work areas to ensure Legislative Requirements are met
- The education of Employee’s and contractors on Health Care Risk Waste management.
- The education and training of staff on spill kits and spill response.
- The education and training of staff on Pollution control.
- The education and training of staff on the correct waste segregation, waste minimization and re-cycling of waste products.
- The education and training of staff on Energy efficiency.
- The education and training of staff on sustainability of the environment (Go Green initiatives).
- The education and Training of staff on the Waste Management system.
Perform first level training and certification to procedures by:
- Developing Training material, e-Learning and PowerPoint presentations.
- Conducting SHE training and education to staff to impart the necessary skills in order to comply with standardised methods and legislation.
- Write Safety, Health and Environmental instructions to staff as part of risk mitigation where required.
- Plan and execute successful safety roadshows to create awareness amongst staff.
- Perform SHE Induction and Orientation for employees and contractors in the zones at the hub.
- Ensuring that a record (Copy of Attendance Register) of all training provided are submitted to the S&E Administrative Training Officer and filed for Audit traceability.
- Reporting any special training needs to the respective S&E Team Lead timeously.
- Participate in the publication and presentation of papers both regionally and nationally.
- Attend information meetings and appropriate training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing according to IPA specifications.
KPA 6 Business Planning and S&E Administrative Functions
- Provide input and changes required for the improvement of the SHE system for business planning.
- Provide Capex and Opex requirements for the zone.
- Provide travel budget and accommodation requirements.
- Assist in ensuring allocated projects adhere to agreed deadlines and completion of projects are met.
- Monitor all Safety and Environment registrations, permits and licenses are current and appropriate by:
- Meeting with service providers to ensure legal compliance.
- Making file documentation available for legal cases.
- Registering sites with authorities where applicable.
- Ensure regular two-way communication with staff on all general staff matters such as, SOPs, policy changes, etc. tonensure understanding, required competency as well as compliance with SOP criteria and Good Laboratory Practice (GLP) Guidelines.
- Monitor that SHE Legal Appointees' are appointed within zone by
- Ensuring that all Statutory and Non-Statutory Appointments are implemented and maintained
- Ensuring that all signatories are appointed.
- Perform administrative tasks such as project participation, relief duties, report writing, meeting minutes, completing attendance registers, and monthly registers.
- Timely submission of monthly reports to the respective S&E Team Lead highlighting problems and corrective action that was implemented.
- Effective assistance with the documentation process in work areas relating to SHE system.
- Provide input and changes required for the improvement of the SHE Management System.
- Ensure that personal file is updated and awareness within in the Quality System (changes in procedures, record of keeping of relevant documents, etc.)
- Update and submit zone risk registers
- Provide progress report on implementation on Safety, Health and Environment Systems within the zone of responsibility.
- Write SHE related articles and learning from incidences to uplift and increase the organisational knowledge.
- Ensure all queries handled effectively or re-directed appropriately with follow up to ensure that these have been resolved.
- Maintaining utmost confidentiality on all matters relating to staff or medical information and any other topics dealt with.
Competencies
Cognitive
- Analytical Thinking and Attention to Detail
- Judgement and Decision Making
- Problem Solving
- Planning, Organising and Monitoring
- Holistic/Big Picture Thinking
Personal
- Ethical behaviour
- Excellence Orientation
- Resilience and Stress Management
- Self -Management
Interpersonal
- Customer Service Orientation
- Conflict Management
- Knowledge Sharing
- Relationship Building
- Team work
- Communication
- Engaging Diversity
Prof. technical
- Process Engineering / Systems Competence
- Technical and Professional Competence
- Computer Literacy
- SAP/Meditech and Windows( Word, Power Point, Excel) Skills
- QC and Audit
- Counselling
- Best Practice Thinking
- Legislative Literacy
Leadership
- Practical Execution Management and Project Management
- Motivating People
- People Development
- Lead from the Front.
- Delegation with Empowerment.
- Implementation of Strategic Goals and Objectives
Minimum requirements
Education
- Diploma/Degree in Safety Management orE nvironmental Health/Science or equivalent qualification.
- SAMTRAC/SHEMTRAC will be an added advantage.
- Registration with a SHE professional body will be an added advantage
Experience and knowledge requirements
- Experience in Safety; Health and Environmental field will be an added advantage.
- Experience in medical/laboratory field will be an added advantage.
- Computer Literacy.
- Driver’s Licence.
Other (knowledge and skills)
- An understanding and working knowledge of safety, health & environmental legislation, in particular the OHS Act,
- National Environmental Management Act and related Regulations.
- Knowledge and Understanding of SA National Standards relevant to SHE.
- Working knowledge of Company Health, Safety and Environment Procedures.
- Experience in the development and roll out of behaviour-based safety programs.
- Competent in Microsoft-Word, Excel, Outlook,
- Power Point and SAP
Apply by: 11 September 2025
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