Available Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Continuous Improvement Specialist reports to the Principal Specialist, Continuous Improvement, and is accountable for driving measurable performance improvement through structured CI engagements.
• The role plans and facilitates continuous improvement workshops and working sessions, applying approved CI frameworks, methods, and tools to identify root causes, redesign processes, and prioritise improvement opportunities that deliver quantifiable benefits (cost, time, quality, risk, and customer experience).
• The role partners with business and product stakeholders to define problem statements, confirm scope and baseline performance, develop fit-for-purpose solutions, and support implementation through action plans, change enablement, and benefits tracking.
• The Specialist maintains CI standards, documentation, and governance artefacts (e.g., charters, current and future-state business processes, and benefits tracking), ensuring that improvements are practical, sustainable, and embedded in day-to-day operations.

Your responsibilities will include:

Analysis

• Analyse operational performance data and identify problems in early stages
• Develop problem charter for CI Initiatives
• Detail data analysis to determine root cause of business problem
• End-to-end business process design
• Document findings and recommendations
• Compile business cases for CI initiatives
• Post implementation reviews on CI initiatives

Continuous Improvement (CI)

• Facilitate CI workshops with cross-functional teams using CI tools and techniques
• Provides CI training to relevant leadership and business resources
• Supports the development and ongoing relevance of Vodacom South Africa’s CI framework

Project Management

• Project manages individual CI office initiatives
• Collaborates with all relevant internal and external parties to develop and implement solutions
• Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting
• Ensures sound inter-group relationships by ensuring timeous response to requests, information and requirements
• First line of conflict resolution outside of individual initiatives

Stakeholder management

• Builds effective professional relationships with business partners
• Manages expectations key stakeholders and keeps commitments or promises

The ideal candidate for this role will have:

• Matric is essential
• Bachelors degree – (preferred) or equivalent experience/or Lean Six Sigma Greenbelt certification
• Process Mapping Tools
• Certificate in Project Management (Desirable)

Core competencies, knowledge, and experience:

• Strong analytical, research and forecasting skills
• Ability to work cross functionally in order to achieve desired results
• Strong presentation skills
• Excellent verbal and written skills
• Customer focus with regards to understanding the service being delivered

3 to 5 years’ experience with a 3 year Degree/Diploma or 5 years' experience with Matric with working experience in:

• Change management
• Stakeholder management
• Proven business analysis skills
• Leading and supervisory skills
• Persuading and influencing
• Planning and organising
• Presenting and communicating information
• Relating and networking
• Writing and reporting
• Formulating strategies and concepts

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 February 2026 

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What you’ll do

Role purpose: 

• The Applications Support & Operations Manager is responsible for ensuring the stability, availability, performance, and effective operation of MAST’s business applications once they go live.
• This role manages all post-implementation support activities, including incident resolution, problem management, change and release coordination, system monitoring, data flow oversight, and vendor engagement. 

Who you are

Key accountabilities and decision ownership : 

Application Support & Issue Resolution

• Own Level 1/2/3 application support, including troubleshooting, root cause analysis, and timely resolution of system incidents, defects, and user issues.

Operational Performance & Uptime Management

• Monitor and report on system performance, availability, and data integrity; ensure proactive detection of issues and minimise downtime through effective operational controls.

Change, Release & Configuration Management

• Coordinate, assess, and execute application changes, enhancements, configuration updates, and releases in alignment with change management and governance processes.

Vendor & Stakeholder Coordination

• Act as primary operational contact for vendors, ensuring adherence to SLAs, timely delivery of fixes/enhancements, and effective communication with business stakeholders.

Continuous Improvement & User Experience

• Identify opportunities to optimise workflows, improve efficiency, and enhance end-user experience through system improvements, training, and documentation.

Core competencies, knowledge and experience :

• Strong understanding of application support processes, system operations, and integrated business platforms.
• Experience in incident, problem, and change management within a complex operational environment.
• Proven ability to analyse system issues, identify root causes, and implement long-term corrective measures.
• Ability to work effectively with vendors, technical teams, and business stakeholders to coordinate application fixes, enhancements, and releases.
• Excellent communication, documentation, and user engagement skills to support adoption and operational excellence.

Must have technical / professional qualifications: 

• 5-8 years’ experience in application support, business systems management, or IT operations.
• Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar).
• Knowledge of ITIL principles (Incident, Problem, Change Management).
• Exposure to cloud-hosted applications and monitoring tools is advantageous.
• Relevant IT or business systems diploma or degree qualification (e.g., BSc IT, Information Systems, Engineering).

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Role Purpose/Business Unit:

• To oversee and manage the segment sales teams, and collaborates with internal and external stakeholders with the objective to defend and grow the segment base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of segment sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc. 

Your responsibilities will include:

Sales Management

• Manage, monitor and review segment sales targets
• Contribute to sales targets setting for the respective segment sales team in line with overall sales target.
• Operationalise the sales plan so as to meet the segment sales targets.
• Develop a sales plan and monitoring its implementation
• Leadership of virtual segment account teams to meet targets for profitability and revenues
• Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
• Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated segment accounts to ensure sales prospects are closed
• Ensure operational Service delivery of all service touchpoints through the management and mentorship of the segment sales team.
• Identify potential new opportunities through analysis of business intelligence reports
• Understand customer patterns and market behaviour to inform data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Provide leadership, guidance and motivation to the segment sales team
• Direct lead generation initiatives to support new business acquisition via the sales segment team.
• Represent Vodacom at client negotiations
• Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service

Stakeholder Management

• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop a healthy, productive, and respectful relationship with all stakeholders based on integrity and professionalism
• Develop relationships to create new value and opportunities
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework. 
• Proactively manage communication to relevant stakeholders in line with the customer product life cycle
• Develop contact strategies and account development plans (ADP) for allocated accounts
• Own escalated customer complaints from a service perspective
• Resolve sales and pricing claims on debtors trading accounts
• Serve as the link of communication between key customers and internal teams
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Provide account data to the manager for developing a sales plan and monitoring its implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities (Strategic Account Plan / Joint Account Planning)

Delivering through People

• Oversee the activities of the segment team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organisation capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)  
• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous 
• 2 years management experience

A minimum of 10 years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships

Core competencies, knowledge, and experience:

• Growth mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing sales teams and demonstrate profitable revenue growth
• Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.
• Customer Focus: Prioritising customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organisational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 February 2026 

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Role Purpose/Business Unit:

• The Senior Consultant: Multi Channel Support plays a pivotal role in driving operational excellence and customer satisfaction across Vodacom’s digital and assisted service channels.
• This role is responsible for providing expert guidance, strategic insights, and hands-on support to optimize the performance, integration, and user experience of all multi-channel platforms, including chat, social media, email, and self-service portals.
• The consultant collaborates closely with cross-functional teams to ensure seamless customer journeys, resolve complex issues, and implement innovative solutions that align with Vodacom’s digital transformation goals, ensuring that all channels deliver consistent, efficient, and high-quality support experiences.

Your responsibilities will include:

• To telephonically support general service queries and follow ups on existing Service Requests from BPs and internal services 
• Manage service requests and identify root cause of fault within the specified timeframes.

Fault management

• Ensure fault management communication and escalation to the relevant parties where appropriate within predefined procedures and timeframes (Merged, ADS Tech Network and PST)
• Analyse and conduct trend analysis with fault management in order to identify and manage escalation requirements.
• Interpret data, analyse results and provide reports.
• Identify, analyse, and interpret trends or patterns.
• Identify improvement opportunities.

Support

• To provide support to our internal and external Customers.
• Communicate with and respond to all Contact Centres pertinent information associated with fault management.
• To investigate and resolve escalations from Call Centre and Management.
• To escalate issues to other departments when needed, and follow up.
• To draft reports in the spirit of continuous improvement to Line Management, Quality and Training functions.

The ideal candidate for this role will have:

• Matric/Grade 12 (essential)
• A minimum of 2-3 years’ experience in telecommunications.
• 2 years in a call centre environment
• 2 year experience in dealing with escalated queries
• Relevant short courses (advantage)
• 2 years relevant experience in the telecommunications industry (essential) 

OR

• Matric is essential
• Relevant courses/certificates
• 2 years relevant experience in the telecommunications industry (essential)
• National Diploma or Bachelor’s degree in Business, Telecommunications, or related field (preferred)

Core competencies, knowledge, and experience:

• Owns outcomes and leads service excellence.
• Applies critical thinking and insight.
• Builds trust and influences effectively.
• Acts decisively under pressure.
• Plans and executes with precision.
• Collaborates across teams with ease.
• Communicates clearly and professionally.
• Delivers results with a customer-first focus.
• Delivers consistently on personal goals and KPIs.
• Builds strong internal and external networks.
• Produces clear, professional, and impactful documentation.
• Adapts quickly in a fast-changing environment.
• Maintains composure under pressure and setbacks.
• Acts with integrity and aligns to core values.
• Applies commercial thinking to drive client value. 
• Strong analytical.
• Ability to work cross functionally in order to achieve desired results. 
• Fault management.
• Excellent communication, interpersonal and problem-solving skills
• Aware of own strengths and development areas.
• Specialised knowledge of all Vodacom products and services
• Understanding of internal Customer service processes and departments (Quality, Training, CIC, Retentions, etc) is essential
• Knowledge of GSM products and services and Telecommunications is essential
• Knowledge of Customer Care applications such as ICAP, Eppix and Siebel is essential
• Knowledge of Service Provider policies and procedures is essential
• Understanding of Mobile Data and its components, including GSM/GPRS/3G
• Customer focus with regards to understanding the service being delivered.
• Knowledge of Data Networks and its connectivity.
• Ability to define sometimes complex technical solutions

Job Related Skills:

• Case and Incident Management
• Business Communication (Verbal & Written)
• Commercial Negotiation
• Conflict Resolution and Problem Solving
• Product Knowledge
• Time Management and Prioritization
• Reporting Skills
• Stakeholder Engagement and Internal Collaboration
• Adaptability in Fast-Paced Environments

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 February 2026 

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Role Purpose/Business Unit:

• As the recognized authority in data and analytics architecture, the Solution Architect provides strategic guidance and technical leadership in the design, development, and implementation of enterprise-wide data and analytical solutions.
• This role is pivotal in translating complex business requirements into scalable, secure, and high-performing data architectures that enable advanced analytics, data-driven decision-making, and digital transformation.

Your responsibilities will include:

• Enterprise Data Strategy Alignment – Ensure all data and analytics architecture designs align with the organisation’s enterprise architecture principles, business strategies, and technology roadmap.
• Solution Design Leadership – Lead end‑to‑end design of scalable, secure, and high‑performance data platforms, including data warehouses, data lakes, streaming pipelines, and analytics platforms.
• Stakeholder Collaboration – Partner with business, IT, and analytics leaders to translate complex business requirements into technical architectures and implementation roadmaps.
  Technology Evaluation & Selection – Assess, recommend, and govern the adoption of data management, integration, and analytics technologies based on business needs, scalability, and total cost of ownership.
• Standards & Best Practices – Define and enforce architectural standards, frameworks, and patterns for data modelling, governance, and security.
• Data Governance Enablement – Support and embed data governance policies for data quality, lineage, stewardship, privacy, and compliance with relevant regulations (e.g., GDPR, POPIA).
• Solution Delivery Oversight – Provide architectural guidance throughout the project lifecycle — from proof‑of‑concept to production — ensuring solutions meet non‑functional requirements (performance, reliability, scalability).
• Risk & Issue Management – Identify technical risks, develop mitigation plans, and proactively address architectural challenges.
• Thought Leadership – Keep abreast of emerging trends in data architecture, analytics, cloud, and AI, and translate these into actionable innovation opportunities.

Decision ownership:

• Architectural Direction – Own decisions on the overall design and architectural approach for enterprise data and analytics solutions.
• Technology Standards – Approve and maintain the organization’s data architecture frameworks, standards, and patterns.
• Platform & Tooling Selection – Make final recommendations on the adoption of core data platforms, tools, and analytics technologies.
• Data Integration & Interoperability – Decide on integration patterns, APIs, and data exchange mechanisms to ensure seamless interoperability across systems.
• Security & Compliance Controls –Implement data security measures and controls to protect sensitive information and ensure compliance.
• Solution Approval – Ensure approval for solution designs before implementation to ensure alignment with enterprise and security architecture principles.
• Scalability & Performance Trade‑offs – Weigh cost, time‑to‑market, and long‑term scalability when making architectural choices.

The ideal candidate for this role will have:

• Degree in Information Systems / BSc Computer Science / BSc engineering (or similar tertiary qualifications)
• 5+ years in data warehousing, ETL integration
• 7+ years’ experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC).
• 2+ years leading an architectural development process and collaborate with application development teams, architects and other members of the software development team.
• AWS/GCP Certifications would be advantageous. 

Core competencies, knowledge and experience:

• Expert-level proficiency in SQL, including complex query design, performance optimization, data modelling, and integration across cloud platforms and BI tools to support advanced analytics and business decision-making.
• Able to analyse complex use cases to model and interpret data through critical thinking.
• Deep subject matter knowledge of data staging, data lakes, data warehousing, data marts and operational data stores, big data, and analytics as applicable to the telecoms business domain is essential.
• Experience with modern data processing and analytics technologies such as Big Query, Redshift, Teradata, Exadata, Abinitio, Cloudera, etc.
• Demonstrated expertise in implementing and managing IT controls within an analytics environment, including proficiency in ensuring data integrity, system reliability, and compliance with relevant governance frameworks and risk mitigation practices.
• Experience working high-volume data and file processing (real-time and batch processing).

Advantageous

• Big Data knowledge (Hadoop, Map Reduce, Spark, Kafka, etc.)
• Analytics: Python knowledge
• Experience architecting and designing cloud & big data solutions 
• Experience with Analytics production implementations in the Cloud (AWS, GCP)
• Broad understanding of governance best practices for analytics platforms, data warehousing and business intelligence.
• Experience with Data Quality/Data Profiling, Metadata Integration, Master Data Management.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 February 2026.  

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Role Purpose/Business Unit:

• The Scrum Master plays a crucial part in ensuring the success of our Digital Operating Model; helping us to become a leading digital company
• This role is responsible for planning, identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution
• This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks 

Your responsibilities will include:

• The Scrum Master plays a crucial part in ensuring the success of our Digital Operating Model; helping us to become a leading digital company
• This role is responsible for planning, identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution
• This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks 

The ideal candidate for this role will have:

• Bachelor’s degree in Computer Science, Information Systems, or other related field
• A total of at least five to eight years relevant experience
• Experience in designing and delivering complex digital capabilities
• Experience in Project Management
• Experience using agile methodologies in large-scale teams
• Certified Scrum Master (CSM), SAFe Certified Scrum Master or similar
• Certifications in traditional Project Management practices, e.g. PMP preferred
• JIRA/Confluence and Microsoft Project, or equivalent experience

Core competencies, knowledge and experience:

• Natural "servant" leader, with strong ability to coach and develop others, an inherent entrepreneurial spirit, and focuses on ever-improving team dynamics and performance 
• Viewed by the wider organization as an effective and consistent collaborator, influencer, and negotiator, able to highlight internal and external dependencies and break down complex blockers
• Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed
• Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
• Strong grounding in project management practices
• Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes
• Understanding of both the current Telecommunications and emerging business and technology trends
• Continuous integration and continuous delivery methodologies and tools

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 February 2026.  

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Role Purpose/Business Unit:

• A highly skilled DevSecOps based engineer with strong experience in Linux Redhat, Oracle database administration, and secure DevOps practices.
• Candidate will play a critical role in integrating security into software development lifecycle, ensuring the reliability, performance, and security of internal infrastructure and applications.

Your responsibilities will include:

• Manage and maintain Linux-based Production and Development environments.
• Administer Oracle database, ensuring high availability, performance and security.
• Design and implement DevSecOps pipelines that integrate security controls throughout CI/CD(Continuous Integration & Continuous Development) workflows.
• Automate infrastructure and application deployments using tech tools and deployment suits.
• Monitor systems and respond to incidents/faults applying root cause analysis and corrective actions.
• Implement and enforce security best practices in code, configuration, and infrastructure.
• Collaborate with Product owners, developers, DBA’s and CyberSecurity teams for high quality and efficient delivery.
• Conduct vulnerability assessments, risk analysis, and participate in security audits.
• Maintain documentation for system configuration, procedures and standards.
• Ability to mentor and train team members on complex concepts, with excellent leadership skills.

The ideal candidate for this role will have:

• Bachelor’s degree/Diploma in Computer Science, Information Technology, Information Security or related field.
• Oracle certifications (Advanced profession, Administrative).
• Security certifications (CompTIA, Security+).
• Experience in regulated environments (SOx, Billing and financial services).
• 5-8 years Telecommunications experience and in a support/operations environment.
• 3-5 years advanced experience on Java based applications and LINUX, Oracle related systems and applications.
• Must be in possession of a valid driver’s license.

Core competencies, knowledge, and experience:

• Strong knowledge of Linux system(RHEL, CentOS)
• Experience with Voucher management and voucher Generation
• Proven experience with Oracle Database (19c and higher), including backup and recovery, and security.
• Hands-on experience with DevSecOps toolsets/suits and methodologies. i.e: Jenkins, Git, Python, HashiCorp, Perl, CI/CD 
• Familiar with containerization technologies such as Docker, Kubernetes
• Proficient in scripting languages; Bash, Python, C, JAVA
• Strong knowledge and experience of RESTful APIs and URIs,
• Knowledge of compliance frameworks (i.e: ISO27001, NIST)
• Experience with SDLC framework, and the ability to lead all phases of SDLC, Requirements gathering and analysis, System design and architecture, Development and coding, Testing (unit, integration, system, UAT), Deployment and implementation, Maintenance and support
• Knowledge of designing and deploying cloud infrastructure. Managing and maintaining cloud environment across various platforms such as AWS, Azure

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 02 March 2026