Available Roles at MTN

Responsibilities
Strategic Input

• Contribute to, challenge and implement the long-term strategy for the commercial credit risk function and ensure alignment of all activities undertaken in the unit to the strategy of Finance and MTN SA
• Define the commercial credit and collections strategies in alignment with the organisation’s objectives and requirements 
• Provide input into the business plan to ensure delivery to customers and markets and to ensure competitiveness on all elements
• Contribute towards long-term forecasts and predictions (2-5 years), analysing trends and highlight areas of the business that may be developed further
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
• Pre-empt challenges at the strategy and portfolio level and develop solutions to address. 
• Implement policies and procedures that will foster the company's potential to meet its sales and risk management goals.
• Set and drive strategic goals and KPI’s that are aligned to MTN strategy and ensure these are operationalised. 
• Accountable for the execution of short- and long-term strategic project requirements to drive the overall collections transformation/enhancement roadmap.
• Monitor implementation of project roadmap and performance of collections against overall strategic project milestones, KPI’s and targets and ensure appropriate responses are implemented to mitigate deviations.

Operational Planning

• Translate the commercial credit risk strategies into action plans and drive the execution thereof
• Set operational targets and objectives and align them to the business strategy, considering the long term (1-2 years) implications of actions on the viability of the business from a broader perspective
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Drive best practice, continuous improvement and innovation at process and procedure level within the commercial credit risk department and channel alignment
• Construct, implement/fine-tune methods, systems and primary controls to enhance effectiveness and meet organisational goals
• Consider local conditions, as well as competitor activity to create competitive advantage
• Manage resources (people, finances and products), taking local conditions into consideration
• Utilizing customer data to build risk segmentation and mitigation strategies
• Drive optimisation of resource utilisation, seamless and common processes and systems enablement

Operations and Service Enhancement

• Maintain accountability for the end-to-end financial risk of credit risk within MTN SA
• Define, implement and fine-tune methods, systems and primary controls to enhance effectiveness and meet organisational goals
• Ensure that all features and functionality of credit administration meet with both customer and operational needs
• Ensure that systems are put in place to monitor and track all performance and key performance area standards of the unit
• Implement and drive quality standard frameworks and ensure that high levels of quality service are maintained and that all areas of credit risk operate as close to global best practice as possible
• Participate in project manage and tenders where appropriate
• Act as main custodian of commercial credit risk contract negotiations
• Ensure continuous improvement of efficiency and effectiveness of support services
• Manage internal risk control

Credit Management and Risk Assessment

• Define and implement optimal collection processes to optimise collections and minimise bad debt of trade partners
• Define and implement effective collection tools and automation to reduce costs
• Ensure that collection targets are defined and attained
• Define policies that facilitate risk control and encompass legislative and regulatory requirements
• Conduct monthly reconciliation of the debtors’ book and financial reporting thereof
• Ensure that SLA’s are compiled to for all strategic partners
• Ensure that defined terms are implemented and managed for all commercial agreements with customers and trade partners
• Define, implement and manage para legal processes for the legal area of the unit, liaising with commercial legal department as required
• Ensure the effective management of the insurer
• Ensure that financial controls are in place and measured regularly and reported on
• Calibrate all processes and systems to reduce potential risk exposure
• Ensure timely write off of bad debt and the appropriate reporting thereof
• Define and deploy appropriate systems to facilitate credit assessment process for trade partners (informal, retail, branded and other trade partners)
• Ensure alignment to sales channels and integration of channel propositions 
• Define and drive the implementation of credit policies that are regularly calibrated and aligned to risk trends
• Manage and monitor credit risk within the area
• Define processes to facilitate commercial relationships and SLA’s with all channels and trade partners
• Define and implement fraud detection and management processes and systems to reduce risk
• Analyse industry trends in risk assessment

Customer Experience Management

• Build and maintain solid relationships with all stakeholders
• Adopt a proactive approach to prevent problems from arising in the future
• Align service delivery to changing needs and ensure effective customer and stakeholder management
• Drive continuous improvement as an important element of service delivery
• Ensure customer needs and requirements are satisfied through appropriate systems/processes/procedures being in place and ensuring that they deliver on customer specific strategies
• Identify trends/patterns pertaining to customer requests and needs and filter this information through to the business to continually improve all aspects of service delivery 
• Initiate change to continually improve all aspects of service delivery
• Maintain a thorough knowledge of commercial terms of agreements with dealers and franchisees and manage and grow the commercial relationship
• Manage, monitor and control customer-related system efficiencies, and the measurement thereof
• Oversee the establishment of SLA’s with customers and manage the output. Report on delivery and sustainability

Reporting

• Acts as main conduit to the Head: Collections regarding the performance of the credit risk function of commercial credit
• Report monthly on the debtors book, credit risk assessment and financial controls
• Report on results for the area to the business and to key stakeholders, including the customer-related system efficiencies, the measurement thereof and the impact of poor service on revenues and customer churn
• Report periodically on activities, budget compliance and other aspects of the business as appropriate
• Provide monthly reports on the performance of the debtors’ book/collections, portfolio credit risk and operational risk (including compliance) at an operational level and strategic level to key stakeholders including relevant executives, governance forums.
• Provide quarterly report on progress of projects and initiatives identified as part of the collections strategic roadmap
• Facilitate strong partnerships with external bureau and data providers to enrich MTN data and reporting capability at operational and strategic levels

Budget Management

• Identify opportunities to generate additional revenue and cost optimisation
• Monitor costs and determine initiatives to optimise resources. Ensure cost effectiveness by maximising cost/benefit ratios 
• Execute financial transactions and financial management within the boundaries of company guidelines and policies

Project Management

• Develop program and define the program scope to achieve a given set of strategic objectives. This will require the translation of high-level strategy planning into an actionable set of program deliverables and projects
• Secure the high-level budget and resourcing plan 
• Lead the project management office and resources to ensure timely prioritisation, execution, and delivery of key projects and initiatives

Human Resource Management

• Oversee acquisition of critical talent to develop best in class commercial credit department. Maintain adequate resourcing levels in the department’s structure to meet all goals and objectives aligned with the credit strategy
• Ensure all staff have clearly defined metrics to evaluate success and continuous, measurable improvement and that these are properly monitored
• Manage, train, up-skill, motivate, retain, and recruiting of staff
• Provide ongoing training of the team members
• Compile monthly departmental performance reports

Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. 

• Recruit, develop and retain people with the required skills, qualifications and potential 
• Define departmental KPAs and KPIs
• Performance management and identification of training needs 
• Contribute toward a customer centric culture
• Contribute toward a culture of innovation and agility
• Build talent by identifying and developing new leaders for the respective environment 
• Employee relations and collaborative teamwork to effectively manage relationships between team members
• Manage Employment Equity and diversity 
• Coaching and guidance of subordinates 
• Build professionalism, loyalty and commitment to the organisation 
• Communicate actively and effectively to resolve any potential conflicts that may arise 
• Living the MTN Brand – influence employees’ behaviour  

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Advanced Excel capability
• Expert analytical and financial modelling skills
• A strong need to comply and align with new financial standards, financial reporting standards, accounting principles and best practices
• Communicate actively and effectively resolving any potential conflicts that may arise
• Able to build and enforce a customer centric approach 
• Coach, guide and motivate subordinates
• Record of building capabilities within large organizations (e.g., CoE, Training Academy and governance bodies)
• Excellent leadership skills in building, developing, and managing a strong team
• Ability to delegate to achieve right level of involvement on day-to-day decisions
• Good problem-solving skills (i.e. problem definition and structuring, analysis definition, insight generation and recommendation generation)
• Knowledge of the regulatory and legislative requirements
• Self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Good written and oral communication

Qualifications
Education:

• Minimum 4 year tertiary qualification in Finance, CTA or B Compt Honours 
• SAICA registered Articles /CA (SA)/MBA will be advantageous

Experience:

• At least 8 years of experience in a credit risk management function, in a managerial capacity, with exposure to national and international trends and strategy
• At least 3-5 years of leadership experience in similar positions, in fast-moving industries
• Appropriate level of competence in financial, communication, commercial and operational areas, preferably in a similar environment
• Systems – Oracle ERP, Hyperion, Data Warehousing, SAS

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Job Description

• To independently handle all direct tax compliance for MTN SA in addition to providing key inputs to the Head of Tax with respect to tax related issues. To legally minimise tax liabilities through informed application of tax laws and regulations.

Responsibilities

Strategy Implementation

• Keep abreast of global and local best practice as it relates to tax laws
• Contribute towards the formulation of the direct tax strategy and ensure alignment and adherence to Group tax guidelines and principles
• Drive efficiency and cash generation to optimise tax burden in line with the tax risk strategy.

Tax Planning and Tax Controversy 

• Identify and explore tax opportunities deriving from changes in tax laws or business opportunities
• Optimise tax planning for MTN SA within the legislative framework
• Implement and drive tax planning by negotiating with external and internal stakeholders
• Address and resolve tax related queries from SARS relating to direct tax
• Conduct reviews of contracts for direct tax impacts and advise business units on best way to structure contracts to minimise risks for MTN SA and maximise tax efficiency
• Ensure that all MTN SA makes use of all available tax incentives
• Actively participate on National Treasury discussions with the aim of lobbying for legislative changes favourable to MTN SA

Direct Tax Compliance

• Prepare tax returns and provisional tax computations for MTN SA group of companies 
• Monitor processes to identify risk areas that may lead to penalties
• Pro-actively identify and highlight potential tax risk areas and provide recommendations to resolve
• Review the integrity of the data submitted to  SARS.
• Oversee the compilation of MTN documentation to ensure that MTN SA is in compliance with statutory requirements 
• Identify key taxation related non-compliances and report to management on a timely basisTrack, monitor and follow up on tax compliance

Transfer Pricing and Tax Risk Management

• Proactively engage with business to identify new transactions with Transfer Pricing risk
• Monitor and report on tax risks and disclosures to stakeholders, including MTN Group Tax
• Ensure that all transactions with offshore connected parties are benchmarked timeously in compliance with Section 31 of the Income Tax Act and OECD guidelines
• Identify, monitor and report on direct tax risks with MTN SA group of companies
• Ensure that MTN SA’s tax strategy on direct tax is aligned with MTN Group strategy
• Continuously update MTN SA tax policy and tax procedures for new business processes
• Provide internal tax advisory services and support on business operations matters to business unit leaders

Stakeholder Relationship

• Develop and maintain an effective working relationship with the SARS, relevant members of the business and functional teams, other members of the tax team and external service providers
• Work with external service providers in relation to any of the above, as and when necessary
• Maintain a good working relationship with clients to enhance customer satisfaction and work with client management and staff at all levels to perform tax services

Adhoc, operational and tactical meeting

• Set up / contribute in adhoc and operational meetings 
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve complex escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee / customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Performance

• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Review performance of teams

Reporting

• Monitor and report on tax status compared to tax planning
• Prepare and Consolidate tax reports for the Audit Committee of the various South African Operating Companies
• Prepare monthly tax calculations and periodical tax calculations for forecast and budget processes.
• Ensure usage of the automated tax process using TRCS and other relevant systems for reporting purposes as directed by Group Tax.
• Compute complicated deferred tax computations
• Prepare Effective Tax Rate reconciliations periodically 

Qualifications

Education:

• BCom Honours degree with a Higher Diploma in Tax or equivalent
• CA (SA) advantageous.  Articles at a top 5 audit firm will be an advantage.

Experience:

• 7+ years tax experience 
• 5+ years in tax strategy implementation, planning support, and project management
• Senior management track record of 5 years or more; with at least 3 years in relevant sector/
• Previous experience working within a Tax Department in a corporate environment is an l added advantage
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) 
• Familiarity with Tax Compliance & Reporting tools

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Job Description
Mission/ Core purpose of the Job

• The Senior Consultant will be responsible for creating buy-in for the product vision both internally and with key external partners, developing and maintaining product pricing and positioning strategies, translating product strategy into detailed requirements and prototypes.
• The Senior Consultant will need to manage diverse teams spanning engineering and marketing, requiring both a strong technical background.

Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Highly dynamic and fluctuating Telecommunications industry with constantly changing business requirements and technologies  
• Fluid complexities of customer expectations and demands 
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery 
• Total customer experience for MTN brand 
• Constantly changing consumer and market needs 
• Fast paced industry and environment in response to external factors 
• Market dynamics and developments 
• MTN policies, processes and procedures 
• Within the legal, regulatory and commercial environment of South Africa
• Highly pressurized, deadline-driven environment 
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks 
• Participative environment – highly diverse and team-focused
• Context changes in terms of technology advancements
• Shortage of skill
• Changes in consumer behaviour
• Maturing market with very high levels of churn
• Social Media trends and practices

 Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.

• Strategy Development and Strategic input
• Design, challenge and implement the long-term commercial strategy for the Wholesale Mobile Product Portfolio, ensuring alignment of all activities undertaken in the unit to the overall Wholesale strategy, whilst achieving alignment with the strategic objectives and requirements of MTN SA. 
• Provide input into the business plan to ensure delivery to key customers and markets, ensuring competitiveness on all elements and coordinated efforts between MTN and its Wholesale business partners. 
• Contribute towards long-term forecasts and predictions (2-5 years), analysing trends and highlighting areas of the wholesale mobile product portfolio that may be developed further. 
• Oversight of the wholesale mobile product management framework and strategy to enable product/service delivery on revenue and cost targets, aligned to industry best practice, MTN SA and MTN Group.
• Oversee the product management function for all wholesale mobile initiatives for the Wholesale business unit. 
• Interpret strategic plan and formulate strategic deliverables to be executed via the set commercial framework for Wholesale unit. 
• Aggregate and forecast all demand requirements based on business priorities and segment needs for new Wholesale partners. 
• Ensure new mobile products are launched in line with business and market requirements.
• Drive best practice, continuous improvement and innovation at process and procedure level with the Strategic Wholesale Product Development team 
• Consider local conditions, as well as competitor activity and provide constant information related to competitor analysis and insight around the Wholesale Mobile landscape
• Develop, implement, and refine methods, processes, and systems to enhance effectiveness and meet organisational goals 
• Develop business growth plans and product roadmaps for the Wholesale Mobile Product Portfolio 
• Support the planning of the Wholesale Mobile Product Roadmap 
• Acquire in-depth knowledge of telecoms architecture and industry trends and analyse new technology trends and innovations 
• Capitalise on new innovative initiatives and opportunities 
• Ensure that MTN maintains a position of world class leader in the Wholesale Mobile Product Portfolio

Operational Planning

• Lead and direct virtual project teams to develop and enhance wholesale mobile products. 
• Oversee the enhancement of technical specifications of existing mobile products.
• Ensure compliance with business and technology strategies.
• Define the standards and set targets for product performance across the wholesale mobile portfolio and identify the parameters for measurement of performance.
• Monitor product performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices.
• Review product performance of the Wholesale Mobile portfolio against forecasts and agreed Key Performance Indicators (KPIs).
• Identify cost effectiveness, points of risk, opportunities, strengths and weaknesses of solutions.
• Oversee the measurement and management of the mobile product portfolio in light of their performance within market.
• Continuous monitoring of the marketplace and proactively liaise with Strategic Product Development, Network Group and other Sales and Service teams, to adapt the mobile product roadmap where necessary.

Product Management

• Gain a deep understanding of customer experience, identify, and fill mobile product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Driving customer requirements through effective management of marketing principles. 
• Translate product strategy into detailed requirements and prototypes.
• Build and Maintain relationships with all internal and external stakeholders and customers, external solution, and development partners.
• Participate in the decision making around new products and services development 
• Present ideas on product performance and fit to market requirements. 
• Review technical specs to ensure that the user and functional requirements are met & advise management committee on tactical decisions affecting development. 
• Ensure integration of mobile products with the relevant technology. 
• Developing and maintaining product pricing and positioning strategies for the Wholesale Mobile Portfolio. 
• Conduct a thorough margin analysis on the Wholesale Mobile Product Portfolio and propose ways in which the margin efficiency per product can be improved.

Exceptional Client Experience

• Ensure the development of best-in-class products which best-fit to business partner requirements (quality, price, availability, reliability).
• Build and maintain solid relationships with all stakeholders.
• Bring customer experience into every decision supported by data. 
• Align service delivery to changing needs of the business and markets. 
• Understanding customer needs and develop and fine-tune the wholesale mobile product portfolio accordingly.
• Initiate change to continually improve all aspects of service delivery and develop new products and services.
• Drive revenue, cost savings and self service.

People and Culture 

• Lead and direct physical and virtual teams.
• Act as an ambassador and role model for MNS team by living the brand values and vital behaviours.
• Make environment the best place to work.
• Improve the employee engagement index through the GCA by implementing interventions to enhance employee experience of the Wholesale business unit.
• Ensure the attraction, development, and retention of talent.
• Build a professional and differentiated relationship with external customers.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Governance and Control

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Implement proper controls and processes to minimise revenue leakage.
• Appropriate implementation of DoA.

Stakeholder Management

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions.
• Manage Executive stakeholder relationships with MNS customers and Technology Providers.
• Ensure relationships with business partners and customers are maintained and contracts are adhered to.
• Identify clear win-win situations with external partners.

Project Delivery

• Develop and drive the execution of agreed projects. 
• Drive the implementation, tracking, monitoring and compliance of projects.
• Contract management in line with procurement policies.
• Co-ordinate project reporting.
• Ensure effective implementation of the integrated project management model.

Role Complexity

• Market research and trends are difficult due to the lack of information and constantly evolving technologies enabling new products. 
• Project Managing the development of each product using outsourced and internally outsourced resources.
• Document and build sets of facts and assumptions into a business case.
• Prioritisation of mobile products to be developed/enhanced. 
• Designing and producing all required documents / collateral for a product time consuming.
• Launching the product into the market needs to be well timed.
• Measuring the success of each new product against the business plan.

Qualifications
Job Requirements (Education, Experience and Competencies)

• Education: (5)
• Minimum of 4-year Commercial and/or Engineering Technology degree 
• MBA or Masters in relevant field of study advantageous
• Fluent in English

Experience: (5)

• Management level track record of 5 years or more; with at least 3 years’ in relevant sector / industry
• Experience in product management. 
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in telco technologies
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal communication skills
• Worked across diverse cultures and geographies advantageous.