Brand New Jobs at Coloplast

Job Description:

• The ideal candidate will be a professional individual who learns quickly, has a keen eye for detail, has the aptitude to fully understand our end-to-end process and deliver exceptional consumer service while adhering to policies and processes.

Your key responsibilities will be:

• Answer incoming phone calls from Consumers/stakeholders and perform duties including capturing sales orders, resolving consumer queries, answer questions on products and/or services
• Outbound calls to consumers to confirm monthly orders and products
• Responsible for the conversion of leads within SLA and verification of all mandatory Consumer masterdata and documents
• Ensuring all email queries are actioned within 48 hours
• Ensuring all changes to masterdata are updated in the CRM system timeously and that masterdata is complete and accurate at all times
• Logging consumer complaints in the CRM system timeously and following up with the necessary action
• Ensuring all consumer interactions are recorded in the CRM system as per SOP
• Asking insightful questions that get to the root cause of the consumer’s query
• Consumer sales activities as per scheduled campaigns
• Any other Consumer service-related tasks as requested
   

Professional qualifications:

• At least one year of working experience
• Tertiary qualification is an advantage
• Previous experience in a medical field is an advantage
• Afrikaans speaking

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Job Decription:

• Maintain professional credentials and education to maintain status as a clinical expert through board certification as a nurse.
• Act as a clinical liaison to ostomates with regards to planned surgical procedure, impact of living with a stoma and ostomy care. 
• Support in-hospital stoma clinics in collaboration with hospital employed staff.
• Set up new support centres for end users.
• Deliver education to a diverse group of internal and external customers as well as end users.
• Attend approved national and regional conferences and tradeshows as a Coloplast representative.
• Report back to senior leadership key clinical learnings and opportunities.
•  

Essential Qualifications:

• Registered Nurse with a bachelor’s degree/diploma in nursing science
• 1+ years’ experience in a clinical setting working with patients and/or end users
• Previous medical industry experience an asset
• National and domestic travel required 
• Must permanently reside in the Gqeberha region

Required Knowledge, Skills and Abilities:

• Effective written and presentation skills
• Ability to read, analyse and interpret clinical publications
• Proven success with organization and time management skills
• Proficient in Microsoft Office Excel, Word and PowerPoint
• Ability to tailor training and education in order to serve many audiences
• High attention to clinical outcome and follow-through
• The ability to prioritize multiple tasks in order to support internal and external customers as well as end users.
• Must be self-driven with the ability to work independently

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Job Description:

• The clinical education and training of the Patients referred for Self-Intermittent catheterisation, in order to minimise the risk of UTI’s. 
• The nurse must establish a sound working relationship with the referring doctors in order to develop their confidence in the Coloplast Value proposition and the Clinical Team.
• The nurse will work closely with the Sales Developer to create awareness of the Coloplast Brand and Value Proposition

What will you be responsible for?

• Training on the technique of self-Intermittent catheterisation of PTS according to the referral HCP script
• Patient education on the importance of a bladder routine
• Getting the supporting documentation from referring HCP for medical aid submission
• Providing the referring Specialist or HCP with feedback regarding the progress of the patient referred.
• Submission of complete document packs to Care within 72 hours of receipt of Doctor’s documentation.
• Clinical health checks to ensure patients remain compliant to the bladder protocol prescribed, as per Coloplast Protocols
• Patient education on the prevention, identification, and management of Urinary Tract Infections
• Establishment of good working relationship with the referring Specialists and HCP’s
• Reporting of Coloplast activities on Sales Force e.g logging of health checks
• Completion of tasks as issued by the Consumer Team according to the deadlines set
• Support of the Sales Developer during product training in the Key Accounts
• Facilitation of Patient days, as laid out per the Annual Business Plan.
• Attendance of Coloplast meetings, workshops, and functions
• Maintaining correct patient records and the submission of these according to Coloplast systems
• Completion of necessary reports to the Nursing Team lead, within the deadlines set

Essential Qualifications:

• Bachelor Degree in Nursing, or equivalent Tertiary Education
• Registration with South African Nursing Council (Current)
   

Required Knowledge, Skills and Abilities:

• Anatomy Physiology and Pathophysiology of the Urinary System
• Knowledge on how to use Outlook
• Knowledge on how to use Word
• Ability to read a clinical study and to be able to apply the knowledge gained in their daily practice.
• 3 -5 years of relevant working experience in a similar function
• Be a flexible team player, be able to work independently, prioritize own work
• Be able to maintain confidentiality of information
• Have a positive attitude and be pro-active and solutions orientated
• Have excellent organizational, communication and interpersonal skills
• Be able to work under pressure and within short time constraints
• Show drive and determination for all tasks