Business Analyst at MiWay Insurance Limited

What will make you successful in this role?

Minimum Qualification Required

• Bachelor’s degree in Actuarial Science or related field

Minimum Experience

• 2 Years in a related field 
• Experience designing and maintaining call centre commission structures

Deliverables include, but will not be limited to

• Understand the current team dynamics, measures of performance and drivers of commission payments.
• Analyse remuneration data and enhance current commission structures to optimize performance and cost efficiency.
• Produce monthly reports on total staff remuneration in relation to value add of function to our business.
• Commission forecasting and daily agent and manager reporting views.
• Improve standardisation of commission mechanisms across different business units.
• Automation of commission calculations.
• Quantify and track cost savings from implemented commission changes.
• Communicate commission models and insights to non-technical stakeholders.

Competencies Required

• We are looking for a talented individual who possesses a unique blend of skills and qualities to thrive in this dynamic role:
• Learning agility and resourcefulness: The kind of person that says: “I don’t know how, but I’ll figure it out.” You have the ability and willingness to learn from experience and then apply that learning to perform successfully in new or first-time situations. You often do research to help find quick and clever ways to overcome difficulties.
• Resilience: You are not afraid to experiment with new ideas or solutions and have the capacity to recover quickly from setbacks.
• Analytical and Critical Thinking: A naturally curious individual who enjoys delving deep into data, you are adept at analysing complex information, identifying patterns, and making data-driven decisions.
• Attention to Detail: You have a keen eye for detail, ensuring accuracy and precision in all your work. 
• Programming Skills: Proficiency in programming languages and platforms such as SQL Server, Oracle, Python, or R is required. This skill set will aid in developing and maintaining our tools and models.
• Agility and Adaptability: The ability to adapt to changing business needs and priorities is vital. You should be agile and flexible, capable of shifting focus in response to evolving business requirements.
• Collaborative and Independent Work Ethic: While you should be capable of working autonomously, demonstrating self-motivation and initiative, you must also be an effective team player, able to collaborate with colleagues and contribute to group projects.
• Communication Skills: Strong verbal and written communication skills are essential for liaising with various stakeholders, explaining complex ideas clearly, and documenting work processes.

Work location

• The Miway Actuarial team is based primarily in Kosmosdal, Centurion with visits to a call centre in Johannesburg.  

Knowledge and Skills

• Business and Data Analysis
• Business processes and management of budget
• Project Management
• Project and resource management
• Business Processes and business requirements definition