Career Opportunities at Ford Motor Company of Southern Africa

POSITION DETAIL

• Conversant with single line diagrams and normal electrical circuit diagrams.
• Ensure safety compliance at all times.
• Ensure to escalate all issues in your shift.
• Assist team members with problem solving 
• Required to work a 3 shift pattern, with essential overtime when requested.
• Understand and interpret fault code from QLS-CM
• Communicate failure mode effectively 
• During teardown, record all component disassembly data
• Make use of QLS-CM for data collection
• Communicate & escalate all recurring defects from stations in your zone.
• Maintain the toolbox & tools in good condition.
• Facilitate root cause analysis and PCA implementation.
• Provide coaching on avoidable process failure modes to team members as required by process coach. 
• Maintain the work area in a good 5S standard.
• Always maintain good PPE practices 
• Ensure good end of shift reporting out & proper shift handover

Responsibilities

PERFORMANCE MEASURES/ SUCCESS CRITERIA

• Safety: Complete near misses as per requirement
• Quality: Ensure incident report is ready before unit gets to EOL
• Cost: Continous improvement. Kaizens
• People: Be able to work indivisually and as a team
• Ownership – required to hold themselves accountable and have good workmanship & Integrity
• Disciplined – required to focus on report writing 
• Consistency – required to do the job right every time
• Team player – willing to support and give improvement ideas
• Good time keeping – always on time in station before start-up
• Communication (written) – Ability to write a clear and detailed report on torque concerns 
• Communication (verbal) – Ability to express themselves fluently
• Focus – Give priority to your responsibilities
• Collaboration - Communicate with respect and appreciation of others

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Responsibilities

Service Convenience Initiatives

• Pilot & scaleup the agreed service convenience initiatives across the network to deliver the customer reach targets, commence moentising plans to get the initiatives to self-fun.
• Closely monitor the adoption rates and implement programs to improve the same.
• Review the impact on NPS scores & revenue, identify dealers in bottom quartile and develop plans to improve
• Liaise with central skill teams to improve the customer experience in existing OSB / BSI platform; Enhance as appropriate

Reduce Vehicle Aging in the workshops

• Implement Dealer view across dealers to track all open Repair orders
• Review the aging Ros on a daily basis along with skill teams and ensure the targets of aging & count are met
  Identify process improvements in dealers & at Ford to improve the uptime
• Participate in the regional governance meetings, share the best practices and learn from other markets
• Stand up Ford Live model in market working Dealer view enabled Fleet customer dashboard to support the Fleet/commercial business. 

Parts and Service Revenue and Profit Growth Initiatives

• Manage and control FCSD Sales and Marketing business plans, budgets and forecasts.
• Set Dealer Network parts wholesale, workshop, mechanical, collision, extended service business, accessory and workshop sales and purchase objectives.
• Develop and implement parts wholesale programs through the Dealer and Quick Lane network driving FCSD loyalty and grow dealer parts sales and service business. Work closely with w/sales vendors to implement the programs.
• Implement the CPWD program across the network to grow wholesales channel of business. 
• Develop strategic parts pricing strategies that will deliver a balance between favorable cost of ownership as well as the maximization of FCSD and the Dealer Network parts selling gross profits. 
• Develop and implement Competitive Vehicle Personalization offering working closely with Vehicle business assisting in Mini bundles/buzz actions to mitigate market competition to protect segment share.
• Drive Extended Service Business penetration levels with competitive products offerings and Dealer loyalty.
• Work closely with Vehicle Sales & Marketing team to get VP & ESB prioritized in the deployment of VM.
• Manage and control a Network of Ford Certified National Body Shop Repairers, growing the collision and mechanical parts business through improved structure and strong industry business partners.
• Develop, manage and grow Ford SA Approved accessory product range and ensure that target profits and revenue per new vehicle sold are achieved via both Dealer and production channel.

Parts & Service Marketing

• Develop and stand-up actions to drive Vin share growth working closely with IMG retail marketing group including leveraging technology solutions. 
• Develop an annual marketing and communication plan to support aftersales brand awareness, grow segment and market share. 
• Develop fixed and variable marketing programs to achieve budgeted wholesale and retail revenues by improving loyalty & retention.
• Develop and implement media communication campaigns that achieve the desired objectives.
• Commission regular market research and analyze market trends with the objective of developing promotions that will increase market share
• Track Dealer advertising spend vs. budget, & coordinate variable and fixed marketing budget integration 
• Manage and control general departmental administration responsibilities including purchase order management and internal control policy adherence.

Service Retail Excellence

• Customer Satisfaction - Evaluate market performance, design, develop and implement Customer Satisfaction and retention strategies that will distinguish Ford and Quick Lane from its competitors and deliver best in class customer satisfaction.
• Develop service business strategies to achieve the vision of growth through customer satisfaction and retention.
• Drive the improvement of customer satisfaction 
• Manage Retail Excellence Programs – Evaluate the effectiveness of current programs. Plan, design, develop, and implement future programs focused on delivering Dealer and Customer Satisfaction and retention delivering best in class customer satisfaction.
• Data Analytics – Understand market condition in terms of Dealer and customer spending behaviors as well as Customer Satisfaction analytics. Plan, design, develop and implement Dealer and Customer service retention strategies.

Ford Guest Experience Program

• Implement Ford Guest Experience Program as per the agreed cadence with the regional M&S / Cx team. 
• Ensure the dealers deploy sufficient manpower and processes to sustain the program on-going basis.
• Carryout sustenance audits as agreed and ensure the dealer continue to maintain the process discipline.

Qualifications

• BCom, B Eng/Tech, Business Management or Marketing.
• Min 8+ years managerial experience in leading and executing strategies within the aftersales parts and service industry and / or automotive dealership environment in a business consulting or operational role is a must.
• Experience in an automotive aftermarket parts and service environment, will be a definitive advantage.

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Responsibilities

• Key Account Management: Manage and optimize the Government sales process to ensure efficiency and customer satisfaction.
• Sales/Lead Generation: Contribute to lead generation activities by assisting in research and identifying potential government sales opportunities within an assigned territory or account portfolio. Collaborate with the National Fleet Sales Manager to qualify leads, assessing the potential value of each opportunity and the likelihood of success. Utilize CRM software to track and manage leads.
• Government Procurement Processes: Support the team in managing the bidding process for government contracts. Assist in proposal development, ensuring compliance with all relevant regulations and guidelines. Contribute to contract negotiation under the supervision of a senior team member.
• Client Engagement and Relationship Management: Cultivate and maintain strong, long-term relationships with key government personnel, including procurement officers, budget managers, and other relevant stakeholders within key accounts; Develop a deep understanding of the needs and priorities each government agency/department; Conduct regular communication and networking activities, including attending industry events and conferences; Build trust and credibility by consistently delivering on commitments and providing exceptional service.
• Client Support: Provide holistic sales and service support to portfolio of clients. Maintain detailed tracking of all vehicle orders and deliveries. Manage and control all service providers such as convertors/ bodybuilders and accessory fitters (canopy suppliers etc.) to ensure on time order delivery. 
• Proposal Development & Submission: Prepare and submit compelling proposals and bids that clearly articulate the value proposition of Ford's offerings to meet all government requirements; Tailor proposals to the specific needs and priorities of each government agency; Ensure that all proposals are accurate, complete, and compliant with government regulations; Develop and maintain a library of standard proposal components and templates to streamline the proposal development process.
• Contract Negotiation: Participate in contract negotiations under the guidance of a senior team member, assisting in preparation and contributing to discussions.; Effectively communicate the value of Ford's offerings and address any concerns or objections raised by government officials; Ensure that all contract terms and conditions are clearly understood and accepted by both parties.
• Compliance & Reporting: Ensure strict adherence to all government regulations and reporting requirements throughout the sales process; Maintain detailed records of all contracts, communications, and transactions; Prepare regular reports on sales progress, contract status, and any compliance issues; ensure timely and accurate collection of payments.
• Sales Forecasting & Reporting: Accurately forecast sales, track progress against targets, and provide regular reports to management; Analyze sales data to identify trends and opportunities for improvement.
• Market Research: Conduct market research as assigned by the National Fleet Sales Manager, focusing on specific areas or accounts.
• Collaboration: Work closely with the Sales Manager and other team members to achieve sales targets and ensure seamless execution of sales initiatives; Contribute to a positive and supportive team environment; Participate in training sessions and professional development opportunities.

Qualifications

• Bachelor's degree in Business Administration, Political Science, Public Administration, or a related field.
• Proven experience in government sales or a related field.
• Deep understanding of government procurement processes.
• Excellent communication, interpersonal and organizational skills.
• Proven experience in sales, customer service, or a related field, ideally within the automotive industry.
• Excellent computer skills, including proficiency in Microsoft Office Suite and CRM software.
• Valid driver's license and a clean driving record.