Career Opportunities at Nedbank

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.
• Prevent fraud, risks and losses.
• Mitigate risks and meet legislative requirements.
• Provide client service and meet identified client needs.
• Issue VISA application letters based on client requests.
• Comply with risk standards and take corrective action.
• Minimise losses and ensure corrective action is taken as per procedure and policy.
• Balance and secure branch stock holding.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Seek opportunities to improve business processes and systems.
• Act as brand ambassador.
• Add value to Nedbank by supporting the implementation of new processes, policies and systems.
• Deliver on identified client needs and requirements.
• Build and maintain client relationships.
• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
• Create synergetic internal relationships.
• Identify quality sales leads and enable cross-selling (without advising).
• Meet client information needs and facilitate the processing of sales.
• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
• Reach individual and branch usage (touch points) targets.
• Remain current and stay abreast of Nedbank risk and compliance requirements.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Business Relevant Certificate or Diploma or Institute of Banking.

Minimum Experience Level

Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations

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Job Purpose

To optimise sales performance through others in order to grow the client base and make Nedbank more profitable.

Job Responsibilities

• Ensure that sales targets are met.
• Drive needs based selling by ensuring sales resources embed learning programmes and ethos.
• Ensure growth of the main banked client base through direct team by driving cross selling and upselling opportunities.
• Understand client needs and deliver great client service to ensure client satisfaction.
• Ensure that clients are acknowledged by sales team and directed upon arrival.
• Develop relationships with stakeholders through sharing referrals and collaborative check-ins.
• Build trusting working relationships with subordinates, managers and support departments through regular engagements.
• Drive successful client engagements through contacting clients for feedback and/ or client/ banker observations.
• Optimise client flow through effective management of the Day-0 On boarding process.
• Support the achievement of the business strategy, objectives and values.
• Achieve business unit goals through capacity management.
• Manage and track staff performance and apply corrective action where applicable.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Manage staff resources to ensure team efficiency, productivity and full participation.
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Allocate and review work to subordinates with clear accountability and take corrective action where necessary.
• Encourage collaboration and ensure that the team has various networking opportunities with mono-lines and clients.
• Drive sales initiatives and motivate direct reports to fulfil sales requirements.
• Motivate and coach sales team to achieve their targets.
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Ensure transformational target are met.
• Contribute to the Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Minimum Experience Level

Must have 2 years experience in a sales and service environment

Preferred Qualification

NQF 6 qualification in Sales and Accounting, FAIS qualification , RE1 exam.

Essential Certifications

• Fais, Regulatory Examinations, Coaching Accreditation

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Relevant Operating System

Behavioural Competencies

• Coaching the Sales Team
• Motivating the Sales Team
• Aligning and Executing Sales Strategy
• Building Customer Relationships
• Driving Successful Customer Engagements
• Creating a Service Reputation
• Making Sales Operations Decisions
• Customer Focus

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Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

Client Engagement

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk And Compliance

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Education

Matric, NQF 4, Business Relevant Certificate or Diploma or Institute of Banking.

Experience

Preferable 6 - 12 months clients service experience in a financial or bank teller experience

Technical/ Proffesional Knowledge

• Customer service principless
• Cluster specific operations
• Branch service offerings
• Relevant product knowledges
• Corporate Governance & Compliance