Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
Job Summary
- The Administrator: Reward Administration supports the effective delivery of reward and remuneration processes across a Pan-African environment. The role coordinates reward administration activities, maintains accurate data and reporting, supports governance and compliance requirements, and enables a seamless colleague experience through efficient service delivery and stakeholder support.
Job Description
KEY ACCOUNTABILITIES:
Pay Review Cycle Administration:
- Support the end-to-end administration and coordination of annual pay review and bonus cycles, ensuring timely execution, reporting, governance compliance and stakeholder engagement.
Reward Programme Administration:
- Administer reward programmes and compensation processes in accordance with approved policies, procedures and operational standards.
Compensation and Incentive Administration:
- Execute and validate reward-related transactions, incentive payments and compensation changes while ensuring data integrity and appropriate controls.
Reward Reporting and Governance Support:
- Produce operational reporting, maintain governance documentation, perform reconciliations and support audit and compliance requirements.
Reward Query, Communication and Knowledge Management:
- Provide colleague support through reward query resolution, communication coordination and maintenance of reward knowledge content and information resources.
Exception Management Administration:
- Manage reward exception administration, including tracking, reporting, escalation and governance support.
Survey and Benchmark Administration:
- Coordinate remuneration surveys and benchmarking activities, including data preparation, submissions, vendor liaison and process administration.
Reward Systems and Data Support:
- Provide first-line support for reward systems, data management, testing, issue resolution and continuous improvement initiatives.
Vendor and Operational Coordination:
- Support vendor management, service delivery monitoring, operational administration and stakeholder coordination.
Executive and Director Remuneration Administration:
- Support executive remuneration and Director Emoluments processes through secure administration, governance controls, reconciliations and audit support.
Continuous Improvement and Data Insights:
- Analyse reward data and operational trends to identify process improvements and enhance service effectiveness and colleague experience.
Knowledge and Skills:
- Reward administration and compensation processes
- HRIS and reward systems administration, with Workday exposure advantageous
- Data management, reporting and reconciliation
- Governance, compliance and audit controls
- Stakeholder engagement and service delivery
- Strong analytical, organisational and communication skills with high attention to detail
Qualifications and Experience:
- Relevant Diploma or Degree in Human Resources, Business Administration, Finance or a related field.
- 3 years of experience in Reward, Human Resources, Payroll, Shared Services, Finance Administration or a related operational support environment.
Core Competencies:
- Reward administration and compensation processing
- Reporting, data management, governance and compliance
- HRIS, systems and vendor coordination
- Accountability, collaboration and service orientation
- Planning, critical thinking, adaptability and learning agility
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 25, 2026
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Job Summary
- Implement and lead on delivery of strategic products to ensuring that business stays on leading edge of technology, contributing across the technology stack, from database and develops infrastructure that supports continuous deployment, to native apps.
Job Description
- Product Enhancement: Remain abreast of industry standards to identify new product opportunities.
- Risk and Control: Continuously review product processes to identify areas of real and potential risk within the Product
- Product Analysis: Review Product process to continuously look for enhancements within the product process
- Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc to ensure optimal product delivery end to end
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
End Date: September 28, 2026
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Job Summary
- To shape and enable the organisation’s strategic ambitions by translating business priorities into future-focused learning and development strategies, capability-building plans and governance practices that strengthen leadership, talent, performance and workforce readiness. The role ensures that learning is not only operationally delivered, but strategically positioned as a lever for business growth, transformation, innovation and sustainable organisational performance.
Job Description
Partner, Design & Implement Learning & Development Solutions:
- Partner with the People Lead and People Partner and Cluster LLT Lead to support the analysis and scoping of the L&D and talent management components of the overall business People Agenda. Consult and partner with People Partner and Cluster LLT Lead to ensure global consistency and execution of all L&D objectives and strategy aligned to business People Agendas.
- In partnership with the People Partner provide L&D expertise & insight at senior business meetings, either directly to the business head or to a wider management team.
- Act as the consultant/broker for the business & People Partner to the rest of L&D services.
- Act as the face of LL&D to the business, pulling in Leadership, Solution or Curriculum Specialists as required. Take the lead to the business to deliver aligned and seamless learning solutions to the business.
- Lead and programme manage the diagnosis and delivery of bespoke learning and development interventions in line with the Business goals, working in collaboration with the Learning Solutions teams to present an integrated L&D delivery model.
- Operate in a commercial and business management way, leverage internal governance, policies and processes as appropriate to agree; objectives, outcomes, communication and embedding practices, timescales, budget and ROI expectations.
- Guide and support L&D Partners in partnering with the Management teams of the Business areas and the People Partner to develop the Learning and Development plans for their business area in line with their business strategy.
- Build and maintain strong relationships with the clients and develop an excellent understanding of business strategy and objectives, identifying opportunities for learning and development interventions across the business areas.
- Manage the L&D budget for the business-aligned initiatives, work with the LLT Lead & People Partner to ensure cost effectiveness of learning development solutions.
- Maximise utilization of internal learning solutions and synergies in all learning propositions, across all business areas, optimising external spend.
- Embed the L&D demand model throughout the People Partner & Development Partner community. Where required, provide offsite facilitation to business/teams or source the appropriate external facilitator to support a managed team event.
- Ensure the development and delivery of quality learning plans from the Development Partners team as agreed by all stakeholders, within budget and ensuring they meet agreed time, cost and quality parameters.
- Support the Solutions & Delivery teams to source and identify Subject Matter Experts (SMEs) from the Business to drive effective Learning delivery.
- Ensure effective evaluation of all business-aligned learning solutions, to ensure continuous improvement and contribution to business objectives (ROI Frameworks).
- Leverage and research external best practice to provide leading edge innovative solutions to the clients and share this research with the team.
- Work with the Head of L&D to review and rationalise supplier base to align with business need/organisational requirements.
- Maintain internal relationships across the Group and learning suppliers to ensure delivery of the highest standards of supply, adhering to all governance frameworks.
- Engage with and build an external L&D network to ensure continuous updating of current best practise and leading edge knowledge of learning.
- Ensure adherence to HR/Group policies and standards, Governance and internal controls relating to learning activities.
HR Specialist Pillar:
- Keeps informed of leading practices, monitor and evaluate market trends in their areas of specialty.
- Monitors solutions, vendors and employee feedback to drive continual improvement.
- Draw out trends and meaningful insights based on data analytics & modelling that will support desired business outcomes.
- Aligns the innovation agenda with the needs and directions of the Clusters/divisions. Partner with People Partner in consulting with the business to create innovative solutions when standardized products are not sufficient.
- Monitor and evaluate consistency and harmonisation of policies and solutions across the enterprise as appropriate.
Organisational Performance Areas:
- Business aligned learning solutions; execution & delivery of Learning Plans Business aligned curriculum Consistent delivery of leadership programmes Talent management and development People Partner’s partnership
Effectively Manage the Team:
- Optimally balance the resources in the team, and also utilizing the People Partner’s capacity to deliver and contribute to this team’s ability to make an impact to the overall business agenda Develop a high performing team by embedding formal performance development and informal coaching Determine development needs for the team itself and ensure that identified training requirements are budgeted for and executed Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
- Approve leave requests for team members and create leave plan to ensure adequate coverage.
- When required, initiate disciplinary processes for team members calling on support from Human Resources when required Resolve grievances raised by team members and escalate only if required
Qualification:
- Completed Bachelor’s Debree and Advanced Diploma in Education, Training and Development
Competencies:
- Digital familiarity
- Effective communication – Advanced
- Ethics and Values
- Leading people (leadership level)
- Leading with influence
- Learning and Development skills and experience – minimum 5 years plus
- Open to change
Education
- Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)
End Date: September 25, 2026
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Job Summary
- To manage Home Loans collections risk strategies within SA, focusing on developing, implementing and monitoring payments and collections and strategies.
- An outcome of the role is to ensure strategies are developed, implemented and maintained payments collections and recoveries strategies to achieve stated impairment rates within risk appetite.
- Collaborate with other stakeholders and teams to develop leading-edge predictive techniques and modelling is applied to ensure competitive and sustained advantage.
Job Description
Accountability: Strategy, Planning and Risk Management
- Manage the implementation of leading-edge payment and collection strategies in Home Loans.
- Manage and development collections and high-risk account management strategies (preventing a customer rolling into collections) using leading-edge techniques / scoring to maximize collections, including the ownership of implementation of the strategies (Example TRIAD, Collections Scorecards).
- Review and optimize Forbearance strategies for Home Loans to ensure recoveries are maximized whilst rehabilitating the customer.
- Participate in the strategy setting and design of the Collections Operations and External Debt Collectors incentive programmes to ensure their effectiveness in motivating collectors and ensuring performance is improved to attain budgeted targets.
- Participate in strategy setting and design for the payments solution across the different payment types, including DebiCheck, RMS and other, to ensure improved instalment collection performance.
- Maintain documentation of end‐to‐end credit collections strategy.
- Develop strategy and policy tests to challenge and enhance current strategies.
- Understand the interaction between the macro environment and credit performance and adjust credit collections strategies to accommodate stressed events – based on macro expectations.
- Ensure Management Information (MI) in place or is developed to monitor strategy performance and effective implementation/adherence by quality checking MI teams reports and reviewing the information the relevant product committees.
- Ensure that the required portfolio reviews are completed, review the results and make recommendations to the business leaders on how their business activities should be tweaked to improve portfolio performance.
- Ensure systems used for implementing collections strategies are fit for purpose and identify and specify enhancements by confirming strategies are working as required and as per implementation plans.
Accountability: Stakeholder and Relationship Management
- Coordinate and communicate collections activities with the respective BUs, Risk, technology and Operations teams.
- Drive close collaboration with the Operations and Technology teams and instill a co-operative and conducive working relationship.
- Secure support from Collections and Recoveries Operations, Risk Teams, MI, Business teams, Finance and HR to deliver collections programs.
- Participate in the BU / Manco meetings to ensure adequate communication and understanding of senior managers in the BU around the analytics-based methodology used by Risk and decision-making, and the benefits thereof.
- Support the BUs to deliver impairment targets and Loan Loss Rates aligned with the forecasting by providing proactive analysis and guidance on how to manage credit risk within acceptable levels.
- Liaise with various internal stakeholders (e.g. Risk Management, Collections Operations, Risk Head, IT and Enablement, Group Risk) to secure their respective support in the implementation of changes to the strategies and support implementation.
- Review and report strategy performance and trends to the Head: Home Loans collections and recoveries strategy, Operations Manco, Home Loan Exco and other relevant committees as required.
Accountability: People and Culture
- Builds and sustains a culture that aligns to RBB’s aspirational colleague experience to deliver the target customer experience and financial performance.
- Ensure delivery of business goals by aligning Performance Development (PD) Plans of direct reports to the business goals.
- Instil a performance development culture through directing the PD process and adhering to the PD calendar.
- Ensure delivery of business goals by managing and developing colleagues on a project-by-project basis to deliver on the desired business goals.
- Pro‐actively identify development areas of indirect reports within the HL collections strategy team and assist with development plans to address them.
- Assist with the interview process for HL Risk function to attract and retain talent, with the assistance from the HR Business Partner.
- Identify team capabilities and develop a succession plan, with the assistance from the HR Business Partner.
- Initiate disciplinary action process as and when required, with the assistance of the Employee Relations Consultant.
- Effectively lead team members and ensure their efforts are recognized.
- Ensure execution of plans seeking to address employee related issues ‐ e.g. Employee Survey (EOS) action plans.
Accountability: Control
- Accountable for ensuring an optimal and complaint control environment within the product that appropriately balances collections activities and customer experience with the need to grow to achieve the financial ambitions and balance sheet aspirations of RBB.to address employee related issues ‐ e.g. Employee Survey (EOS) action plans.
Education and experience required
- Honours Degree in Mathematics and / or Statistics or equivalent NQF level 8 qualification. (Preferred)
- 3 years of relative banking experience of which 2 years should be in a senior role (preferably Retail Banking).
- Highly numerate and literate.
- Well-rounded credit professional with sufficient management experience.
Knowledge and skills:
- Knowledge of / in dealing with Retail Bank clients (Expert).
- Proven record of accomplishment in credit management & Sanctioning (Expert).
- Financial analysis and interpretation skills (Advanced).
- Stakeholder Management Skills (Advanced).
- Decision Management using predictive models (Expert).
- SAS Skills (Expert).
Competencies: (Maximum of 8 competencies)
Problem Solving Leadership
- The ability to analyze and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information / facts, and diagnosing a problem.
Results Orientation
- The ability to set ambitious goals, maintain a bias for action, drive delivery and take accountability for the outcome.
Customer Focus
- Extensive understanding of best practices for a customer focused culture and the management of customer experiences.
Business Acumen
- The ability to understand financial and economic concepts / drivers; to identify, create and / or exploit opportunities.
Innovation Leadership
- Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action.
Collaboration and Influencing
- Ability to build an extensive and collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievements of the business goals.
Strategic Capability
- The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organization.
Inspirational People Leadership
- The ability to build, inspire, and develop teams towards high performance.
Education
- Bachelor Honours Degree: BMI - Business Management and Informatics, Bachelor Honours Degree: Statistics
End Date: October 5, 2026
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Job Summary
Key Requirements:
- Minimum 2-3 years Financial Planning / Advice in Long-term Insurance and investment
- NQF 5 FSB approved qualification (120 FAIS Credits)
- RE 5 Certification
- Fit and proper for typical license categories
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
- To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
- get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
End Date: September 30, 2026
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Job Summary
- To enable and support minor organisation design changes by applying approved design principles, governance requirements, job architecture standards, and job authoring practices to ensure consistency and quality, while supporting the implementation and embedding of organisation design frameworks, policies, practices, and standards across Human Capital Business Partners and relevant Human Capital Centres of Excellence. To Conduct ongoing organisation health diagnostics, diagnostic insights, and periodic design reviews using dashboards, workforce insights, and design effectiveness measures to identify risks, improvement opportunities, and required interventions.Partner with Human Capital Shared Services to ensure approved structures, roles and accountabilities are accurately implemented, maintained and embedded through effective organisation management and supporting knowledge resources.
- To develop and implementation of Organisation Design faculty material, related knowledge resources, standards, practices and processes. Drive the implementation and adoption of the OD practices, processes and standards across HC Pan Africa as well as embedment with business to ensure the effectiveness of Organisation Designs are translated into practice adoption.
Job Description
KEY FOCUS AREAS:
Organisation Design Consulting and Advisory:
- Partner with Organisation Design Consultants and business stakeholders to support organisation design initiatives, structural reviews and operating model changes.
- Provide and guide the consistent application of organisation design principles, frameworks, methodologies and enterprise standards.
- Translate enterprise design requirements into business-specific structures, accountabilities and implementation options.
- Assist leaders to define organisation structures, reporting relationships, role clarity and workforce requirements.
- Support organisational design improvements aligned to strategic priorities, operating model objectives, desired organisational design outcomes, and measurable business results.
Organisation Design Enablement:
- Enable organisation design changes through consistent application of approved principles, governance requirements and design standards.
- Drive adoption of organisation design frameworks, standards, naming conventions and accountability architecture across business areas.
- Enable and support Human Capital Business Partners in applying organisation design methodologies, tools and governance processes, including guiding the practical application of these methodologies and tools.
- Facilitate knowledge sharing and capability building to improve organisation design maturity and consistent application.
- Support the development and implementation of Organisation Design faculty material, related knowledge resources, standards, practices and processes.
Workforce Analytics and Organisational Diagnostics:
- Conduct organisation diagnostics and health assessments using workforce and organisational data.
- Analyse and interpret structural, workforce and capability information to identify trends, risks and improvement opportunities.
- Develop and maintain organisation design dashboards, metrics and effectiveness measures that support design governance and decision-making.
- Develop insights and recommendations that support informed organisational decision-making and intervention priorities.
- Monitor the impact of organisation design interventions on organisational effectiveness, workforce alignment, design integrity and adoption outcomes.
Governance and Compliance:
- Apply organisation design governance frameworks and approval requirements.
- Ensure organisation design recommendations aligned to enterprise standards,policies and approved design principles.
- Support compliance with job architecture, organisation management and role design standards.
- Maintain documentation, records and audit requirements associated with organisation design activities.
- Identify and escalate governance risks, exceptions and data quality issues for review, decision-making and resolution.
Stakeholder Engagement:
- Build effective partnerships with business leaders, Human Capital teams and Centres of Excellence.
- Provide credible organisation design advice and consultation, including recommendations to improve design quality and implementation readiness.
- Facilitate workshops, discussions and working sessions related to organisation design initiatives.
- Support change adoption through engagement, communication and stakeholder alignment activities.
- Contribute to a culture of collaboration, continuous improvement, adoption discipline and organisational effectiveness.
QUALIFICATION & EXPERIENCE:
Education/Qualifications:
- Degree in Human Resources, Organisational Psychology, Business Management, Industrial Psychology, Commerce or related field.
- Postgraduate qualification advantageous.
Work Experience:
- Experience in Human Capital management practices and support in organization
- Experience applying organisation frameworks and methodologies
- Experience supporting organisational transformation or operating model initiatives.
- Experience using organisational and workforce analytics to support decision-making.
Knowledge & Skills:
- Organisation design principles and methodologies.
- Operating model design concepts.
- Job architecture and role design.
- Workforce planning and organisational diagnostics.
- Governance and organisational effectiveness practices.
- Change and stakeholder management principles.
Competencies:
- Strategic Thinking
- Business Acumen
- Communication
- Influence
- Leadership
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Education
- Bachelor`s; Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 24, 2026
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Job Summary
- Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code.
Job Description
Role Overview
- We’re looking for a QRM Engineer who can blend hands-on technical depth with smart problem-solving to keep our QRM platform stable, scalable, and future-ready. This role sits at the intersection of Risk, Finance, and Technology—you’ll support, enhance, and automate QRM functionality while guiding how the platform evolves across cloud, DevOps, and infrastructure domains.
- If you enjoy diving deep into systems, tightening processes, and making complex environments behave, you’ll fit right in.
Key Responsibilities
- Maintain, support, and enhance the QRM platform, ensuring uptime, accuracy, and efficient performance.
- Implement configuration changes, scenario updates, and model adjustments within QRM.
- Build and maintain automation, deployments, and infrastructure to support QRM environments.
- Partner with Risk, Treasury, Finance, and Engineering teams to deliver high-quality solutions.
- Drive modernization initiatives—cloud migration, containerization, infrastructure-as-code, and improved deployment practices.
- Participate in troubleshooting, root-cause analysis, stability improvements, and performance tuning.
- Ensure security, access controls, and compliance standards are consistently met across all environments.
- Contribute to documentation, standards, and best practices.
Core Technical Skills (Non-Negotiables)
Cloud (AWS)
- EC2
- Lambda
- IAM
- DynamoDB
- ECS
- SNS
- EventBridge
DevOps / Infrastructure
- CI/CD pipelines (ADO preferred)
- Docker containerization
- Terraform (Infrastructure as Code)
- Basic networking (firewall rules, NACLs)
- SMB share management
- Windows Server 2019 / 2022 / 2025
- Microsoft SQL Server 2019 / 2022 / 2025
Scripting & Automation
QRM Responsibilities & Knowledge
(Can be adjusted based on maturity of the QRM environment)
- Daily monitoring, job schedules, and workflow management in QRM.
- Metadata maintenance, data feed troubleshooting, and import/export processes.
- Understanding of ALM, Liquidity, IRRBB, FTP, and Balance Sheet modelling within QRM (advantageous).
- Supporting regulatory and internal risk reporting cycles.
- Experience with QRM upgrades, patches, and vendor interactions (preferred).
Qualifications & Experience
- Degree in Computer Science, Information Systems, Engineering, or related field.
- 3–7 years’ experience in engineering, DevOps, or cloud roles—preferably supporting complex financial systems.
- Prior exposure to QRM, Treasury, or Risk systems is a strong bonus.
- Proven ability to work across technical and business teams.
Soft Skills
- Strong analytical thinker with excellent troubleshooting instincts.
- Comfortable owning problems end-to-end.
- Collaborative, articulate, and confident engaging with senior stakeholders.
- Continuous improvement mindset—always looking to automate, optimise, and strengthen system stability.
Education
- Bachelor's Degree: Information Technology
End Date: September 24, 2026
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Job Summary
- An exciting opportunity exists in Paarl! In this role you will be responsible for managing and supporting an existing portfolio of High Value and Complex Business Clients. Identifying New Business Opportunities and New Client Acquisitions as well as growing the Balance Sheet and Income Statement.
Job Description
- New Business Organisation: Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit; Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group.
- Client service - Manage and Grow Existing Client Relationships: Quarterly meetings with each client in your designated portfolio; Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience as well; Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX. Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees Act as the key contact point for all client transaction queries across multiple locations within a Region.
- Client Relationship Management: Maintains highest levels of service and delivery to existing clients at all times Key contact for all banking and credit (vanilla credit) advice and client queries Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group
- Involvement in credit related tasks: Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions; Accountable for providing information related to the security status reports and performance of financial analysis; Ultimately responsible for ensuring that credit review processes is conducted on time; Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed;
- Governance and Control: Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model. Ensuring that all actions are in line with procedures according to the Front Office manual.
- Query Resolution: Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints
- Operational Support: Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required; Act as focal point for clients dealing with day-to-day administration across the range of services and products.
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies
End Date: September 25, 2026
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Job Summary
- To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. product development methodology and delivery objectives.
Job Description
- Commercial management: Accountable for managing the commercial performance (P&L) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape;
- Product Management: Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies:
- Product Infrastructure: Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable by ensuring
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 22, 2026
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Job Summary
Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:
- origination efforts to quire new clients;
- cross-sell to existing client base;
- coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 22, 2026
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Job Summary
- We are looking for a high-performing Relationship Executive: Small Business (FAIS) to grow and manage a portfolio of Small Business clients with low to medium complexity commercial banking needs. The role focuses on new client acquisition, portfolio growth, and delivering an exceptional client experience in line with the Small Business Client Value Proposition (CVP).
You will act as the primary point of contact for your clients, taking full accountability for relationship management, solution delivery, and portfolio risk.
Job Description
- Grow and optimise a portfolio of Small Business clients through new business origination and cross-selling.
- Build strong, trusted client relationships and serve as the client’s main contact for all business banking needs.
- Drive portfolio profitability while meeting sales, growth, and retention targets.
- Take ownership of end-to-end client solutioning, coordinating cross-functional teams including credit, product, and service stakeholders.
- Manage portfolio risk by ensuring compliance with regulatory and credit requirements (including FICA and NCA).
- Analyse financial statements and make sound credit recommendations.
- Deliver a consistently high standard of service aligned to the Small Business CVP.
Minimum Requirements
- 4+ years’ experience as a Business Banking Relationship Manager with consistent year on year Top Performing Sales record managing a portfolio of 150+ clients.
- 5+ years’ experience in a client-facing, target-driven financial services role (banking preferred).
- Strong understanding of SME/commercial banking, credit processes, and financial analysis.
- Bachelor’s degree in Business Science, Economics, Finance, or a related field (Honours advantageous).
- Excellent communication, negotiation, and stakeholder management skills.
- Highly resilient, self-driven, and able to perform under pressure.
- Strong accountability for personal performance and continuous development.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 22, 2026
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Job Summary
- This role provides independent data governance and data quality assurance within PPB Credit Risk's Enterprise Risk function, operating as Second Line of Defence (2LOD).
- The successful candidate will build and test data quality controls, maintain core governance artefacts (Critical Data Elements, source-to-target mappings, data dictionaries, and business glossaries), and support the embedding of BCBS 239/RDARR-aligned governance standards across Credit Risk data domains providing evidence-based assurance over the accuracy, completeness, and integrity of data used in credit risk reporting.
Job Description
Data Governance & Framework
- Support design and implementation of the Data Ownership framework; work with Data Owners and Data Stewards to define and monitor data quality KPIs
- Localise DAMA-DMBOK-aligned governance policies, standards, and artefacts for the Credit Risk data domain
- Apply BCBS 239/RDARR principles to control design across upstream and downstream data flows
- Provide input on data governance and control design within projects affecting upstream or downstream data flows
- Create and maintain Critical Data Element (CDE) inventories, Source-to-Target Mapping (STTM) documentation, data dictionaries, and business glossaries for in-scope Credit Risk data domains
Data Quality Control Building and Maintenance
- Design, build, and where possible automate data quality controls and validation logic (SQL, SAS) to independently test the accuracy, completeness, and integrity of data
- Perform data integrity gap analysis across applications and data channels; coordinate resolution of identified gaps with Data Engineering, IT, and business owners
- Build and maintain data quality and governance reporting dashboards (Power BI, QlikView) to track DQ issue patterns, control status, and remediation progress
- Use AI-enabled data quality tooling (e.g. Automated profiling, anomaly detection, and classification) to strengthen control coverage and reduce manual DQ effort
- Ensure data quality is assessed and embedded as an integral part of new solution and project development, rather than tested only after delivery
Stakeholder Support
- Gather and interpret functional requirements from Data Owners, model owners, and business stakeholders; translate into governance and reporting solutions
- Draft governance documentation and reporting to a standard suitable for internal governance and team use
Assurance & Audit Readiness
- Maintain evidence trails supporting BCBS 239 self-assessments, attestations, and Issue and Control Process (ICP) requirements
- Support internal and external audit reviews and Combined Assurance activities relating to data governance and quality
Education
- Bachelor Honours Degree: BMI - Business Management and Informatics
End Date: September 22, 2026
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Job Summary
- To provide a solution orientated service to customers in Short-term Insurance risk and give advice. To provide solutions for the client's short-term insurance needs in both Commercial and Personal Lines. To service customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base
Job Description
Establish and maintain a professional relationship with all stakeholders (Client, Bankers, Insurers, and Life Advisers). In a virtual advice and hybrid model meets sales and/or growth targets. Apply practice management including all Compliance.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience as Per the FAIS Act
- Product Specific Training once onboarded
- Class of Business Training
- Continuous Professional Development
- Attest to Honesty, Integrity, and Good Standing
- Valid Driver’s license and car
Minimum Qualification
- NQF5 in Short-term Insurance
- RE5 with COB up to date
Minimum Experience
- 5 years’ experience in Commercial Insurance salesdviser: Virtual STI II (FAIS)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 22, 2026
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Job Summary
- Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 21, 2026
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Job Summary
Optimise the profit and economic value of a portfolio of Small Business key account clients — with a particular focus on clients within the Agricultural sector — who require low to medium complexity commercial banking solutions. The role focuses on:
- origination efforts to acquire new clients;
- cross-selling and deepening relationships within the existing client base; and
- providing dedicated relationship coverage and tailored financial solutions in line with the Small Business segment’s Customer Value Proposition (CVP).
While the primary focus will be on clients in the Agri market, the portfolio may include clients from other sectors as required.
Job Description
Relationship Management
- Act as the primary relationship owner for clients, serving as their central point of contact for all commercial and investment banking needs.
- Build strong, long-term relationships with clients in the Agricultural sector, understanding their unique business cycles, financing needs, and market dynamics.
- Engage regularly with clients to identify opportunities to support business growth and sustainability through the bank’s products and services.
Client Solutioning
- Take overall accountability for service delivery by coordinating across the cross-functional team — including Transactional Banking, Credit, Client Control, Client Service, and Product/Sector specialists.
- Develop bespoke financial solutions suited to the agricultural value chain (e.g., working capital, asset finance, seasonal facilities, and risk management products).
- Ensure all solutions align with both client requirements and the bank’s risk appetite and profitability goals.
Portfolio & Risk Management
- Manage the risk profile of the client portfolio through regular assessments, monitoring, and proactive engagement.
- Maintain a sound understanding of the bank’s regulatory and compliance frameworks as well as industry-specific legislation affecting the agricultural sector.
- Ensure timely credit reviews, compliance checks, and risk mitigation strategies are implemented.
Business Development & Growth
- Identify and pursue new business opportunities within the agricultural value chain (e.g., primary producers, processors, agri-input suppliers, and agri-related SMEs).
- Leverage internal and external networks to grow the portfolio and enhance the bank’s footprint in the Agri market.
- Drive client acquisition and retention by delivering on the segment’s CVP and maintaining high client satisfaction levels.
Stakeholder Engagement
- Collaborate with internal partners and external stakeholders to strengthen the bank’s position in the market.
- Provide insights on market trends, sector performance, and policy changes impacting the agricultural sector.
Qualifications and Experience
- Bachelor’s degree in Commerce, Finance, Agriculture, or related field (preferred).
- 3–5 years’ experience in relationship management or business banking, with exposure to agricultural or commercial client portfolios.
- Strong understanding of credit principles, financial analysis, and risk management.
- Proven track record in client acquisition, cross-selling, and portfolio growth.
Competencies
- Deep understanding of the agricultural sector, including value chains and seasonal business cycles.
- Strong client relationship and stakeholder management skills.
- Sound commercial acumen with the ability to identify growth opportunities.
- Excellent communication and negotiation skills.
- Proactive, solution-oriented mindset with attention to detail.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 21, 2026
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Job Summary
Overall job purpose
The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
- Support collaborative sales activities between relationship banking, business bank and corporate bank
- Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
- Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area
- Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
- Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
- Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region
Job Description
Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
The successful incumbent will be based in Citrusdal.
Education
- Bachelor's Degree: Banking
End Date: October 3, 2026
go to method of application »
Job Summary
Overall job purpose
The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
- Support collaborative sales activities between relationship banking, business bank and corporate bank
- Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
- Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area
- Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
- Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
- Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region
Job Description
Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
The successful incumbent will be based in Citrusdal.
Education
- Bachelor's Degree: Banking
End Date: October 3, 2026
go to method of application »
Job Summary
Overall job purpose
The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
- Support collaborative sales activities between relationship banking, business bank and corporate bank
- Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
- Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area
- Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
- Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
- Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region
Job Description
Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
The successful incumbent will be based in Citrusdal.
Education
- Bachelor's Degree: Banking
End Date: October 3, 2026
go to method of application »
Job Summary
Overall job purpose
The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
- Support collaborative sales activities between relationship banking, business bank and corporate bank
- Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
- Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area
- Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
- Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
- Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region
Job Description
Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
The successful incumbent will be based in Citrusdal.
Education
- Bachelor's Degree: Banking
End Date: October 3, 2026
go to method of application »
Job Summary
- The Executive: Business Transformation & Strategic Change is a crucial value enablement role which focuses on steering strategic change and business transformation. The incumbent will ensure effective project delivery, value realization, people change management, risk handling and portfolio management aligned with the business's strategic goals. Additionally, the role demands driving business ownership of results and embedding change at the organizational level.
- As a Senior Executive, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitisation, and cost optimisation, you will consistently create demonstrated value for our clients.
Job Description
KEY FOCUS AREAS
- Lead strategic transformation agenda to achieve future-state ambitions.
- Align the Strategic Initiatives Book of Work (SI BoW) with enterprise priorities for maximum impact.
- Establish robust governance, decision-making, and KPIs to enable insight-led execution and risk management.
- Champion agile methodologies to drive delivery efficiency and continuous improvement.
- Enable digital and operational model transformation through strategic partnerships and innovation.
- Translate strategic shifts into actionable plans ensuring sustained adoption.
- Collaborate across Exco, Group, and Business Units for cohesive, aligned execution.
- Foster a high-performing, accountable transformation team grounded in agility and excellence.
- Embed a future-focused, customer-centric mindset to drive meaningful, sustainable change.
ACCOUNTABILITIES
Strategy Formulation and Execution
- Align the Strategic Initiatives Book of Work (SI BoW) with Business Banking’s multi-year strategy.
- Translate strategic ambitions into business plans and execution roadmaps.
- Drive transformation through structured delivery and change management.
- Cascade strategic goals and ensure alignment between business unit vision and functional priorities.
- Develop effective partnerships to enable business performance and sector-wide influence.
- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
- Coordinate business enablement efforts, ensuring delivery capability across systems, processes and teams.
- Track execution progress against key strategic initiatives and intervene to correct course where needed.
- Support transformation initiatives through structured programme delivery and change management practices.
- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Customer Experience
- Ensure transformation initiatives enhance the end-to-end customer experience.
- Leverage customer insights to shape transformation roadmaps and prioritise investments.
- Represent the voice of the customer in leadership forums to influence strategic priorities.
- Utilise customer data to improve processes and propositions.
- Instil customer-centric decision-making in teams.
- Interpret market and customer insights to inform operational plans and prioritise capability investments.
- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
- Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
- Implement initiatives that improve customer engagement and retention through operational enhancements.
- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
- Represent the voice of the customer within leadership forums to influence service delivery priorities.
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
- Provide expertise in designing integrated frameworks to embed service excellence.
Sustainable Growth
- Partner across Strategy, Technology, and Operations for scalable growth initiatives.
- Monitor growth delivery and align initiative outcomes with financial and customer value targets.
- Evaluate financial and customer returns to ensure business viability.
- Develop business area growth plans aligned to segment and enterprise priorities.
- Work with business partners to define and execute on growth strategies and operational initiatives.
- Mobilise functional teams to deliver growth targets and embed performance accountability.
- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
Client-Driven Innovation and Change
- Monitor competitive landscape and identify opportunities to improve products, services, or operations.
- Drive continuous improvement and innovation within the team to enhance customer outcomes.
- Shape client experience initiatives through project ownership and delivery responsibility.
- Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
- Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
- Drive change management activities across a single value chain for optimal adoption of change.
Leading Talent
- Lead, coach, and empower a high-performing team.
- Build organisational capability in agile delivery, change leadership, and stakeholder engagement.
- Align talent strategies with transformation demands and future readiness.
- Develop workforce capabilities to meet business plan execution requirements.
- Create inclusive team environments that support performance, well-being, and growth.
- Embed people processes and values into business routines, reinforcing a strong leadership culture.
- Develop workforce capabilities to meet business plan execution requirements and future readiness.
- Create inclusive team environments that support performance, wellbeing, and growth.
- Address escalated people issues and ensure application of performance and development processes.
- Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
- Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
- Direct the development and implementation of human capability strategies to support people management priorities.
Operational Effectiveness
- Oversee governance forums, reporting cycles, and dashboards for strategic visibility and risk mitigation.
- Resolve cross-functional delivery barriers for seamless execution across business units.
- Leverage data insights to improve digital enablement, customer outcomes, and execution agility.
- Set financial and resourcing plans to enable business performance and track budgets.
- Represent the business area in operational forums and with delivery partners.
- Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
- Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
- Ensure integration across business units by resolving operational friction and dependencies.
- Represent the business area in operational forums and with delivery partners.
- Leverage data insights to improve operational effectiveness and customer outcomes.
- Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
- Identify problems and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
Digital Adoption
- Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
- Monitor digital platform performance and ensure integration with business processes and outcomes.
- Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Good Governance, Risk and Compliance
- Implement governance, risk, and compliance frameworks in business processes and team routines.
- Promote risk awareness and lead the response to regulatory changes and emerging issues.
- Support audit readiness and ensure operational teams adhere to compliance requirements.
- Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
- Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
- Influence the implementation of effective internal controls systems and corporate governance practices.
Data Monetisation
- Apply data insights to support business planning and decision-making in the business area.
- Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
- Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
Stakeholder Management
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies
End Date: September 21, 2026
Method of Application
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