Careers at Development Bank of Southern Africa (DBSA)

Job Description    

• The Head: Enterprise and Business Architecture is responsible for leading the design, governance, and evolution of DBSA’s enterprise architecture framework, ensuring technology investments, digital platforms, and business processes are strategically aligned to organisational objectives. This role provides architectural leadership across business, information, application, and technology domains, enabling integrated planning, innovation, and delivery of modern digital capabilities that support DBSA’s transformation agenda.

Key Responsibilities    
Strategic Architecture Leadership

• Define and maintain DBSA’s enterprise and business architecture vision, frameworks, and roadmap.
• Champion architecture as a strategic enabler of innovation, efficiency, and resilience.
• Develop the strategy and long-term objectives for the Enterprise and Business Architecture portfolio.
• Translate organisational strategy and strategic priorities into integrated execution plans, target operating models, and transformation roadmaps.
• Align technology solutions with business capabilities, value streams, and operational priorities.
• Define strategic roadmaps, milestones, and timelines to guide business transformation and operational evolution.

Enterprise Architecture Governance

• Establish and oversee architecture governance processes, standards, and principles.
• Maintain compliance with IT governance frameworks (TOGAF, COBIT, ITIL) and regulatory requirements.
• Chair architecture review boards and ensure decisions are documented, transparent, and aligned to strategy.
• Monitor adherence to architecture standards across projects and programmes.

Business Analysis and Architecture

• Partner with business leaders to translate strategy into architectural requirements and scalable solutions.
• Design and maintain business architecture frameworks, capability models, and process standards aligned to organisational goals.
• Facilitate integration and adoption of modular, future-fit solutions across platforms.
• Lead enterprise-wide business analysis, process modelling, and capability mapping to identify gaps and optimise operations.
• Establish and govern architecture principles, standards, and methodologies to drive consistency, efficiency, and alignment.
• Guide solution design and delivery to ensure business requirements are translated into functional and technical specifications.
• Support strategic decision-making through scenario planning, capability modelling, and data-driven insights.

Portfolio and Solution Architecture Oversight

• Provide architectural oversight for major programmes and projects.
• Ensure solution designs are consistent with enterprise architecture principles.
• Manage dependencies across business units, platforms, and transformation initiatives.
• Support benefits realisation by ensuring architecture delivers measurable outcomes.

Risk, Compliance & Security Integration

• Embed information security, data privacy, and resilience principles into architecture frameworks.
• Collaborate with the Head of Information Security & GRC to ensure secure, compliant, and resilient designs.
• Maintain risk registers for architecture decisions and monitor mitigation strategies.

Operational Excellence and Continuous Improvement

• Oversee the full lifecycle of operational excellence initiatives, from process design and implementation to monitoring and optimisation.
• Monitor key performance indicators and operational metrics to drive continuous improvement and operational excellence.
• Benchmark performance against internal standards and industry best practices to adopt proven methods and improve results.
• Oversee and refine service delivery models to drive quality, efficiency, and stakeholder satisfaction.
• Evaluate business and operational outcomes to identify trends, gaps, risks, and growth opportunities.
• Create and sustain an environment that enables continuous business process improvement across the organisation.
• Drive operational excellence initiatives focused on efficiency, quality, customer experience, and value realisation.
• Establish performance measurement frameworks to assess process effectiveness, efficiency, and outcomes.
• Lead benchmarking and best practice adoption to uplift organisational performance continuously.
• Identify and eliminate inefficiencies in business processes through structured analysis and stakeholder engagement.
• Establish and promote best practices in operational performance and continuous improvement.
• Monitor and evaluate the impact of operational changes on business outcomes and strategic objectives.

Reporting and Governance

• Collect, process, and analyse data to generate actionable insights and management reports that support strategic and operational decision-making.
• Define and track Key Performance Indicators (KPIs) for operational performance and transformation success.
• Provide insights and recommendations based on data analysis.
• Support decision-making with business intelligence tools and performance dashboards.
• Develop and maintain reporting frameworks that support transparency and accountability.
• Conduct performance analysis and generate insights to inform strategic decisions.
• Optimise operational reporting to support continuous improvement.
• Establish and enforce robust governance frameworks and reporting mechanisms to ensure transparency, compliance, and effective decision-making across all operations.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders such as EXCO, the Board, as well as government entities, commercial banks, development partners, and community representatives, to drive shared objectives.
• Manage external vendors and negotiate data acquisition contracts.
• Represent the organisation in data-related engagements with external partners.
• Navigate complex stakeholder landscapes, influencing outcomes and fostering consensus to achieve strategic goals.

People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
• Lead the data analytics business unit and ensure effective execution of strategy.
• Implement human capital strategies and workforce planning.
• Foster a culture of performance, learning, and collaboration.
• Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
• Contribute to building synergies & cooperation across functions in the DBSA.

Key Measurements of Outputs

• Quality and integration of business architecture frameworks across the organisation.
• Implementation of business process mapping across the organisation.
• Timeliness and effectiveness of process optimisation initiatives from design to implementation, including measurable improvements in cost, cycle time, and service quality
• Clarity and impact of operational reports and insights submitted to governance bodies.
• Number and quality of strategic transformation programmes delivered and embedded across functions.
• Effectiveness of technology enablement in improving workflow efficiency and service delivery.
• Management of stakeholder relationships and collaboration in driving operational improvements.
• Compliance with governance frameworks and consistency in performance reporting outputs.
• Management of team performance, talent development, and succession planning using the performance management system.

Expertise & Technical Competencies    
Minimum Qualification

• A Postgraduate degree in Information Technology, Computer Science, Information Systems, or Business Administration or related field.

Minimum Experience

• A minimum of 12 years’ experience in enterprise architecture, IT strategy, or business process optimisation, with at least 5 years in a senior management capacity leading enterprise-wide transformation initiatives and business architecture and analysis in IT environments.
• Proven track record in leading architecture functions within large, complex organisations.
• Experience in developing and implementing enterprise architecture frameworks and governance structures.
• Strong background in business process modelling, capability mapping, and solution design.
• Hands-on experience with ERP, CRM, data platforms, and integration technologies.
• Demonstrated ability to engage and influence executives, boards, and external stakeholders.
• Extensive experience in business architecture, enterprise process management, operational excellence, or largescale business transformation.
• Experience in stakeholder engagement and change leadership across diverse business units.

Desirable Requirements

• Postgraduate qualification (MBA, Master’s in Enterprise Architecture, Digital Transformation, or Process Engineering).
• Professional certifications such as TOGAF, COBIT, ITIL, PMP, or Agile/Scrum.
• Exposure to financial services, development finance, or public sector environments.
• A strong understanding of emerging technologies and the ability to leverage them for operational improvements.
• Experience in financial services, development finance, or complex public-sector organisations.

Deadline:28th July,2026

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Job Description    

• The Business Architect is responsible for the enterprise-wide process mapping and optimisation across the organisational value chain to improve performance and value creation. This role ensures that DBSA’s operating model, business capabilities, value streams and business processes are clearly defined, digitised, and continuously optimised to support strategic objectives, enhance efficiency, and deliver modern, client-centric services.

Key Responsibilities    
Business Process & Capability Modelling

• Develop and maintain DBSA’s business capability maps and end-to-end process models.
• Align business processes with strategic objectives and digital transformation priorities.
• Facilitate workshops with business units and service providers to capture, validate, and refine process models.
• Support the achievement of the digitalisation strategy and digital transformation initiatives across the organisation, and align the business architecture function.
• Maintain a central repository of business architecture artefacts.

Capability & Process Optimisation

• Develop and maintain the enterprise value streams, business capability model and architecture repository.
• Identify capability gaps and recommend solutions to enhance organisational effectiveness.
• Drive standardisation and optimisation of business processes and systems.
• Lead end-to-end business process mapping, modelling, and standardisation.
• Identify opportunities to improve efficiency, reduce duplication, and enhance performance.
• Establish process frameworks, methodologies, and continuous improvement practices.

Measurement & Performance Management

• Define KPIs and metrics to measure process efficiency, effectiveness, and maturity.
• Establish frameworks for ongoing monitoring and reporting of business process performance.
• Provide insights to executives on capability gaps, bottlenecks, and improvement opportunities.
• Benchmark DBSA’s business processes against industry best practices.

Digitalisation & Automation

• Identify opportunities to digitise and automate business processes for efficiency and scalability.
• Partner with IT and transformation teams to design digital workflows and solutions.
• Integrate business processes with ERP, CRM, procurement, treasury systems and others.
• Promote adoption of digital tools and analytics to support decision-making.

Continuous Improvement & Optimisation

• Lead initiatives to re-engineer and optimise business processes.
• Drive adoption of Lean, Six Sigma, and Agile practices for process improvement.
• Define processes that are resilient, scalable, and adaptable to future needs.
• Support benefits realisation by linking process improvements to measurable outcomes.

Governance & Compliance

• Verify that business processes comply with regulatory requirements, policies, and governance frameworks.
• Collaborate with risk and compliance teams to embed controls into business processes.
• Maintain documentation and audit trails for process changes and improvements.

Stakeholder Engagement & Capability Development

• Build strong relationships with executives, business units, and technology partners.
• Communicate business architecture strategies and decisions in clear, business-oriented language.
• Mentor and coach teams to build business architecture capability within DBSA.
• Facilitate training and knowledge transfer on process modelling and optimisation.

People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
• Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
• Provide direction and management to the Division, to enable strategy execution.
• Attract, retain, develop talent and ensure succession planning and sufficient capacity and capability in all critical functions, supporting diversity strategies and initiatives as well.
• Promote DBSA values and a culture of high performance through implementing performance management in line with the planned strategic objectives, goals, quality standards and agreed key performance measures using sound performance management principles.
• Contribute to building synergies & cooperation across functions in the DBSA.

Key measures and outputs

• % alignment of business processes and capabilities to DBSA’s strategic objectives.
• Timeliness and quality of business architecture artefacts (capability maps, process models, frameworks).
• Adoption rate of digitised and automated processes across business units.
• Measurable efficiency gains from process optimisation initiatives.
• Accuracy and timeliness of performance reporting and dashboards.
• Reduction in process bottlenecks, duplication, and manual interventions.
• Stakeholder satisfaction with business architecture services and process improvements.
• Compliance with governance frameworks and regulatory requirements.
• Capability maturity improvements in business architecture practices.
• Benefits realisation linked to transformation initiatives.

Expertise & Technical Competencies    
Minimum Qualifications

• Bachelor’s Degree in Business Administration, Information Systems, Industrial Engineering, or related field.
• Professional certifications such as TOGAF Business Architecture, Lean Six Sigma, BPMN, BABOK or Agile/Scrum are highly desirable.

Minimum Experience

• A minimum of 10 years’ experience in business architecture, process modelling, or business process management. This experience must include a minimum of 3 years of supervisory/leading a team experience.
• Proven track record in designing and implementing business capability maps and process frameworks.
• Experience in digitising and automating business processes using ERP, CRM, procurement, and treasury systems.
• Strong background in performance measurement, KPIs, and continuous improvement methodologies.
• Demonstrated ability to engage and influence executives, boards, and cross-functional teams.

Desirable Requirements

• Exposure to financial services, development finance, or public sector environments.
• Postgraduate qualification (MBA, Master’s in Business Architecture, Digital Transformation, or Process Engineering).

Deadline:28th July,2026

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Job Description    

• The Head: Marketing and Communications is responsible for leading and managing the overall marketing and communications of IFISA through the implementation of strategies and plans that enable effective communication and marketing initiatives to enhance and maintain IFISA’s internal and external brand and reputation. This includes leading the implementation of digital marketing and communications solutions by managing and maintaining the website and other digital solutions that will enable effective communication to all stakeholders, as well as planning events that promote IFISA and allow for key stakeholder engagements.

Key Responsibilities    
Strategic and Planning Functions

• Develop the marketing and communications strategy and plans aligned to business objectives and priorities.
• Develop and manage IFISA’s brand strategy and maintain consistent application of the corporate identity.
• Align the communication and marketing annual operating and performance plans to support IFISA’s strategic direction.
• Lead the preparation of the report from a brand, communication and marketing perspective.
• Develop stakeholder communication strategies and policies (internal and external).
• Manage media risk exposure through identification, implementation and maintenance of risk control measures to mitigate possible risks.

Marketing and Communication

• Develop and implement marketing programs for target segments by understanding specific needs, gathering market intelligence and analysing internal/external data through research.
• Conduct research and feasibility analysis and seize marketing opportunities on behalf of IFISA.
• Identify and create key communication platforms and channels to be used internally and externally.
• Drive understanding of IFISA vision, brand and business objectives internally and externally.
• Oversee the management and implementation of all corporate events.
• Provide brand marketing and communication guidance to management and units.
• Drive the roll-out of communication to all employees in collaboration with internal stakeholders.
• Promote IFISA’s programmes through various communication platforms, including print, video, audio, photography, graphics, and digital.
• Manage the IFISA website by maintaining the content, brand and graphic design.
• Manage and strengthen IFISA’s stakeholder engagement processes and interfaces both within IFISA and externally.
• Serve as IFISA’s key media spokesperson and develop media articles, responses and presentations for media communication.
• Manage the planning, designing and implementation of strategic communication campaigns.
• Guide on all internal and external communication channels, web, print, etc.

Corporate Social Investment

• Identify Corporate Social Investment initiatives that are aligned to IFISA and positioning as a good corporate citizen.
• Guide IFISA in Corporate Social Investment efforts, ensuring sustainable benefits for beneficiaries.
• Establish a framework to identify and manage community issues and communication activities, including community consultation.

People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
• Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
• Promote a culture of high performance through implementing performance management in line with the planned strategic objectives, goals, quality standards and agreed key performance measures using sound performance management principles.
• Contribute to building synergies & cooperation across the public and private sector infrastructure ecosystem.

Key Measurements of Outputs

• Successful implementation of integrated marketing and communications strategies aligned to organisational objectives.
• Strengthened internal and external brand positioning, visibility, and reputation.
• Management of digital marketing platforms, website content, and communication channels to enhance stakeholder engagement.
• Delivery of high-quality marketing campaigns, communication materials, publications, and media content within agreed timelines.
• Strong stakeholder engagement initiatives that enhance relationships with internal and external stakeholders.
• Successful planning and execution of corporate events, campaigns, and promotional initiatives.
• Proactive media relations and public relations management that support organisational messaging and reputation.
• Management of communication risks, issues, and crisis communication responses.
• Compliance with branding standards, governance requirements, and communication policies.
• Management of team performance, budgets, service providers, and employee development.
• Clean audit outcomes and effective resolution of audit findings.

Expertise & Technical Competencies    
Communication (Written and Verbal)

• Is relied on by others to help them write complex technical and non-technical documents and briefs.
• Can determine which aspects of this knowledge area need to be transferred to others to achieve organisational goals.
• Coaches others and transfers communication skills and knowledge to others.
• Able to communicate complex problems or concepts by making them simple and understandable for others.
• Adapts language to the level of the audience to ensure that the message has a positive impact and is interesting to the audience.
• Is articulate, demonstrates a wide range of vocabulary, and is confident when talking to large/high-level audiences.

Marketing and Communications Skills

• Strong understanding of Marketing and Communication principles and best practices, and of the full range of Marketing and Communication activities.
• Ability to contribute to the development and implementation of a Marketing / Communication strategy.
• Ability to take a lead role in Marketing and Communication activities, such as collecting and analysing market insights, user feedback, content creation, producing marketing collateral, planning.
• Editorial planning and strategy experience.

Digital Marketing Skills

• Digital channel strategy and management experience.
• Keeps up with the latest trends as it relates to industrial sectors key to DBSA.
• Aligning the brand to the changing needs and challenges of the organisation and economic environment.

Project Management

• Initiates project plans and secures resources for projects that span area or department boundaries.
• Uses estimating techniques and develops project risk management approaches.
• Has an in-depth and practical understanding of how to maximise the effectiveness of project teams.

Planning & Organising

• Is relied on to help others plan and organise their workload.
• Uses effective time management processes to deal with high workload and tight deadlines.
• Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
• Achieves goals promptly, despite obstacles encountered, by organising, reprioritising, and replanning.

Financial Acumen

• Makes sound financial decisions after having analysed their impacts on the organisation, partner agencies, and community.
• Effectively prepares budgetary submissions and forecasts for own department.
• Knows the internal and external factors that impact resource and asset availability.
• Can interpret management account reports in an operational/commercial context and take action as appropriate to maximise revenues and control costs.

Reporting & Communication

• Designs / customises reports to meet user needs.
• Prepares complex or tailored reports, gathers information from a variety of sources, analyses and includes in a report.
• Keeps standard reports under review and proposes improvements to meet user needs.

Presentation Skills

• Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g., the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter, etc.).
• Knows various feedback mechanisms to check levels of audience understanding.

Negotiation

• Has an appreciation of cultural sensitivities and differences.
• Effectively employs a variety of advanced behavioural/interpersonal competencies to control the negotiation situation.
• Can take the lead in a variety of sensitive negotiation situations requiring high levels of tact and diplomacy.
• Can place a discrete negotiation situation within the context of a broader long-term relationship and is not threatened by conceding ground to protect the longer-term interests of DBSA.

Minimum Qualifications

• A post-graduate qualification in Marketing and Communication Management qualification or an Executive Development Programme.

Minimum Experience

• A minimum of 12 years demonstrable experience in Public Relations, Marketing or Communications Management function, with a minimum of 5 years in a senior or leadership role.
• Proven experience in conceptualising and implementing integrated marketing and communications strategies.
• In-depth experience in brand management, media relations, digital marketing, and corporate communications.
• Experience engaging with senior stakeholders, government institutions, partners, and external service providers.
• Strong experience in managing communication campaigns, events, publications, and digital platforms.
• Experience in people management, budgeting, and managing external agencies or suppliers.
• Excellent written, verbal, presentation, and stakeholder engagement skills.
• Knowledge of governance, reputation management, and crisis communication practices.

Desirable Requirements

• Experience in the Banking and or financial sectors, with experience in planning and managing large marketing activities at local and international levels.

Deadline:27th July,2026