Job vacancies at FNB South Africa

Purpose

• Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimally.

Experience and Qualifications

• Grade 12
• NQF5 banking diploma (advantage)
• English and one other language preferred
• 2-3 years collections experience
• Supervisory experience an advantage
• Legal experience an advantage

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Responsibilities

• Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries
• Ensure legal action for non-performance by either customer, executor, surviving spouse or trustees were done by Collectors
• Leading, coaching and developing teams
• Ensure performance targets are met
• Assist with day to day operations and ad hoc projects as required Contributes to overall success of BU deliverables
• Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate, for the teams to meet objectives
• Develop a service culture which builds rewarding relationships, proposes
• innovations and allows others to provide exceptional client service
• Comply with governance in terms of legislative and audit requirements
• Maximise productivity through optimal utilisation of available resources
• (including human resources) for the Collection Department of the Bank
• Carry out collections processes within mandate, meeting SLA targets and quality standards, manage escalations and complaints
• Plan and manage performance, skills development, talent and culture of team in order to improve innovation and achieve efficiencies
• Manage own development to increase own competencies

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Role Purpose

To generate and sustain new revenue streams across the banking product suite. Originate and grow market share across the business as well as creating a network to originate new business.

Responsibilities

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualifications and Experience

• Minimum Qualification - Relevant Bcom Degree in Law, Accounting, Commerce, Finance or related
• Preferred Qualification - Relevant Post Grad Degree
• Experience - 1 to 3 years relevant experience in support role
• Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g commercial property or wealth and investment, etc.)
• Understanding of the Bank’s credit policies and lending criteria
• Ability to interpret financial statements
• Strong communication skills
• Knowledge of deal origination
• Analytical skills with attention to detail