Collections Team Leader D at FNB South Africa

Purpose

• Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimally.

Experience and Qualifications

• Grade 12
• NQF5 banking diploma (advantage)
• English and one other language preferred
• 2-3 years collections experience
• Supervisory experience an advantage
• Legal experience an advantage

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Responsibilities

• Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries
• Ensure legal action for non-performance by either customer, executor, surviving spouse or trustees were done by Collectors
• Leading, coaching and developing teams
• Ensure performance targets are met
• Assist with day to day operations and ad hoc projects as required Contributes to overall success of BU deliverables
• Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate, for the teams to meet objectives
• Develop a service culture which builds rewarding relationships, proposes
• innovations and allows others to provide exceptional client service
• Comply with governance in terms of legislative and audit requirements
• Maximise productivity through optimal utilisation of available resources
• (including human resources) for the Collection Department of the Bank
• Carry out collections processes within mandate, meeting SLA targets and quality standards, manage escalations and complaints
• Plan and manage performance, skills development, talent and culture of team in order to improve innovation and achieve efficiencies
• Manage own development to increase own competencies