Job Purpose
- To support the Procurement Department in executing procurement-related tasks, managing supplier relationships, and ensuring smooth operational processes. The role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities efficiently.
Key Responsibilities
Financial & Data Management
- Capture and maintain the department’s income and distribution matrix (MTD & YTD financials, COI, infractions, complaints).
Administrative Support
- Handle correspondence, schedule meetings, and manage incoming calls.
- Maintain organized filing systems and ensure documentation is up to date.
- Assist with general administrative tasks as required by the line manager.
Travel Coordination
- Arrange local and international travel bookings (flights, accommodation, car hire).
- Manage foreign exchange requirements.
Supplier & Vendor Management
- Update and maintain supplier files and documentation.
- Ensure compliance with vendor management system requirements.
Content & Communication
- Submit weekly Extranet articles for the Procurement team.
- Keep the team informed of important updates, especially during travel periods.
Project Support
- Assist with ad hoc procurement projects to ensure departmental efficiency.
- Take ownership of specific procurement-related initiatives (e.g., Cayuga bookings and stock control).
General Duties
- Carry out reasonable requests from management.
- Support company functions and events as needed.
- Maintain a professional, respectful, and team-oriented attitude.
Key Skills & Competencies
- Strong organizational and time management skills
- Excellent written and verbal communication
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and spreadsheet management
- Vendor and stakeholder relationship management
Experience & Qualifications
- Prior experience in administrative or procurement support roles
- Exposure to financial reconciliation and reporting
- Studying or completed coursework in Supply Chain Management or related field (advantageous)
Closing Date 21 August 2026
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Role Overview:
- The Support Administrator: Retail Channels will play a crucial role in the Retail Channels team by managing administrative tasks, streamlining workflows, and ensuring smooth interactions with customers, service providers, and other departments.
- This role involves maintaining accurate records, managing transactions, and providing comprehensive support to ensure the team operates efficiently and effectively.
Key Responsibilities:
Sales Support
- Prepare proposals, quotations, and presentations to assist the sales team.
- Coordinate communication between sales managers, service providers, and customers.
- Review invoices and claims from agents, suppliers and customers.
- Process orders, claims, pricing, and related transactions.
- Extract information from third-party systems and convert into presentations for relevant stakeholders.
- Coordinate the setup for sales events, trade shows, and client meetings.
Administrative Duties
- Maintain and manage sales documentation, including contracts, invoices, product details, and customer records.
- Prepare and distribute reports, such as sales metrics, budgets, expenses, and customer service updates.
- Collate and ensure accuracy of all information provided to various third-party organisations.
- Schedule and manage team meetings, appointments, and calls, preparing minutes as necessary.
- Organize and maintain filing systems, both digital and physical.
- Manage team expenses and coordinate travel arrangements.
Customer Service & Relationship Management
- Update and manage customer information in internal systems.
- Assist in resolving customer and service provider issues in collaboration with the sales team.
- Ensure timely and accurate communication with service providers and customers.
- Build and nurture long-term relationships through excellent service and prompt follow-ups.
Order Management
- Track and manage orders to ensure timely processing, invoicing, and delivery.
- Collaborate with manufacturers and logistics teams to ensure on-time delivery.
- Support inventory management in coordination with supply chain and sales agents.
Requirements:
- Education: Matric certificate is essential. Further educational qualifications in administration, business, commerce, data analytics, or a related field is advantageous.
- Experience: Minimum of 5 years in similar roles, preferably within the FMCG or Retail sectors.
Skills:
- High level of numeracy and analytical skills.
- Strong attention to detail and organizational skills.
- Effective multitasking and teamwork abilities.
- Excellent communication and interpersonal skills.
- Capable of working independently with minimal supervision.
Knowledge:
- Familiarity with consumer goods categories and retail operations.
- Proficiency in Microsoft Office Suite, with advanced level of application in Excel.
- Experience with reporting applications such as PowerBi and Tableau.
- Exposure to Sage ERP is advantageous.
Closing Date 21 August 2026
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Job Description
- The Customer Growth Manager is responsible for developing, executing, and optimising strategies and campaigns that retain, grow, and maximise lifetime value of Spur Group’s rewards member segments.
- The role owns the end-to-end growth agenda for our loyalty segments with a strong focus on our high value customers, spanning strategy, annual planning, brand-led initiatives, growth-led campaigns, and structured experimentation. A strong emphasis is placed on test-and-learn methodologies, data-driven decision-making, and measurable commercials.
Key Roles and Responsibilities
High Value Segment Strategy & Ownership
- Own the Loyals and Champions segment strategy, value propositions, objectives, and KPIs.
- Translate customer insights (RFM, frequency, spend, tenure) into actionable growth initiatives.
- Identify opportunities to migrate customers from Loyal to Champion while reducing churn.
Annual & Quarterly Growth Planning
- Develop annual and quarterly growth plans for high-value segments.
- Balance brand-led and growth-led initiatives based on commercial impact and learning value.
Brand-Led & Growth-Led Campaigns
- Lead high-value customer campaigns including exclusivity, recognition, and personalised offers.
- Partner with Brand Teams to elevate brand campaigns for Loyals and Champions.
Experimentation, Testing & Optimisation
- Design and execute A/B and multivariate tests using hypothesis-driven frameworks.
- Translate test learnings into scalable optimisation playbooks.
Performance Measurement & Insights
- Measure retention, frequency, spend and lifetime value uplift.
- Present clear, actionable insights to senior stakeholders.
Stakeholder Management & Governance
- Act as the single point of accountability for high-value segment growth.
- Ensure governance, brand compliance, and accurate documentation.
Stakeholder Management
- Report campaign outcomes, insights, and risks to internal stakeholders.
- Liaise with marketing, IT, operations, finance, and customer care teams to ensure alignment and smooth campaign execution.
- Manage expectations by providing accurate timelines, progress updates, and presenting post-campaign reviews.
- Communicate campaign status proactively, including updates, potential delays, risks, and required escalations.
Governance & Quality Control
- Ensure campaigns comply with internal policies, legal requirements, and brand standards.
- Maintain accurate documentation of campaign rules, approvals, and configurations.
- Support risk and fraud mitigation by flagging unusual campaign behaviour or trends.
- Process campaign-related invoices and ensure accurate budget tracking, reconciliation, and financial reporting.
- Manage campaign budgets, ensuring spend is aligned to approved allocations and highlighting any variances in advance.
Key Roles and Responsibilities
High Value Segment Strategy & Ownership
- Own the Loyals and Champions segment strategy, value propositions, objectives, and KPIs.
- Translate customer insights (RFM, frequency, spend, tenure) into actionable growth initiatives.
- Identify opportunities to migrate customers from Loyal to Champion while reducing churn.
Annual & Quarterly Growth Planning
- Develop annual and quarterly growth plans for high-value segments.
- Balance brand-led and growth-led initiatives based on commercial impact and learning value.
Brand-Led & Growth-Led Campaigns
- Lead high-value customer campaigns including exclusivity, recognition, and personalised offers.
- Partner with Brand Teams to elevate brand campaigns for Loyals and Champions.
Experimentation, Testing & Optimisation
- Design and execute A/B and multivariate tests using hypothesis-driven frameworks.
- Translate test learnings into scalable optimisation playbooks.
Performance Measurement & Insights
- Measure retention, frequency, spend and lifetime value uplift.
- Present clear, actionable insights to senior stakeholders.
Stakeholder Management & Governance
- Act as the single point of accountability for high-value segment growth.
- Ensure governance, brand compliance, and accurate documentation.
Stakeholder Management
- Report campaign outcomes, insights, and risks to internal stakeholders.
- Liaise with marketing, IT, operations, finance, and customer care teams to ensure alignment and smooth campaign execution.
- Manage expectations by providing accurate timelines, progress updates, and presenting post-campaign reviews.
- Communicate campaign status proactively, including updates, potential delays, risks, and required escalations.
Governance & Quality Control
- Ensure campaigns comply with internal policies, legal requirements, and brand standards.
- Maintain accurate documentation of campaign rules, approvals, and configurations.
- Support risk and fraud mitigation by flagging unusual campaign behaviour or trends.
- Process campaign-related invoices and ensure accurate budget tracking, reconciliation, and financial reporting.
- Manage campaign budgets, ensuring spend is aligned to approved allocations and highlighting any variances in advance.
Key Deliverables / KPIs
- Improved retention of high-value segments, with a measurable reduction in churn and downgrades among Loyals and Champions.
- Growth in customer value, evidenced by increased visit frequency, average spend, and lifetime value for target segments.
- Successful migration of customers up the value segements.
- Demonstrable impact from experimentation, including completed A/B tests with clear hypotheses, learnings, and scaled outcomes.
- High-quality insight and recommendations, influencing future strategy, campaign planning, and brand-led initiatives.
Skills
- Advanced analytical and problem-solving capabilities
- Proven experience designing and evaluating A/B tests and experiments
- Ability to translate insight into strategy and scalable execution
- Strong stakeholder management and storytelling skills
- High comfort working at the intersection of data, brand, and customer experience
Education
- Bachelor’s degree in Marketing, Commerce, Business Management, Data Analytics, or related field
- Advantageous: CRM, loyalty, growth, or analytics certifications
Experience
- 6–8+ years’ experience in CRM, lifecycle marketing, loyalty, or growth roles
- Proven experience working with customer segments
- Hands-on experience with experimentation frameworks and performance optimisation
- Experience working in multi-brand, retail, hospitality, or consumer-facing environments
- Comfortable presenting commercially focused insights to senior stakeholders
- Experience developing customer segmentation models or lifecycle planning.
- Experience in financial/budget tracking and reconciliation.
- Experience presenting insights and recommendations to senior leadership.
Closing Date 21 August 2026
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Purpose of the job
- The purpose of this role is to drive the sustainable growth, profitability, and operational excellence of the Panarottis franchise network by providing strategic operational support, financial guidance, and performance management to franchisees.
- The incumbent is responsible for protecting and enhancing the Panarottis brand by ensuring consistent delivery of quality, service, hygiene, and compliance standards, while supporting franchisees to maximise profitability through effective coaching, business analysis, operational audits, marketing execution, and the successful implementation of brand initiatives.
- The role also plays a critical part in strengthening franchise relationships, supporting new store openings, upgrades and revamps, and ensuring that the brand maintains a competitive advantage within the casual dining market.
Job Description
Role and Responsibilities
Franchisor Profitability
- Attend Operations meetings to discuss status reports and action plans to improve stores turnover and standards.
- Attend follow up meetings as per the minutes.
- Monitoring branded product off takes and Central Kitchens off takes.
- Ensure timeous collection of debtors.
- Ensure timeous collection of declarations and turnover listings to facilitate checking of correct turnovers declared.
- Ensure that all relevant in-store strategic intent is in place and conduct follow ups in order to ensure maximum turnover is derived.
- Ensure all franchisee fees and advertising levies are collected / paid by the 15th day of each month.
Franchisee Profitability
- Ensure that monthly financial analyses (income statements) are conducted and provide written guidance on improving net profit.
- Assist stores/area managers with the compilation of budgets and cash flows (daily / weekly / monthly).
- Ensure that all relevant in-store strategies are in place, i.e. marketing plans, monthly & weekly overhead budgets, incentives for management, ASPH strategies, staff and casuals and stock turn ratios etc.
- Spend quality time with area managers and spend time in stores to ascertain poor food cost/overhead practices and rectification thereof.
- Protect the investment of the franchisees through proactive activity and maintenance of high standards
- Implement on-going follow ups on strategic intent.
- Ensure that monthly quality and hygiene report and 'C' follow ups are done within 10 days.
- Ensure that monthly service assessments and 'C' follow ups are done within 10 days.
- Training of management, casuals and staff, utilising material at the Operations manager’s disposal, e.g. videos.
- Attend Bi-monthly management meetings with owners and management, developing action plans for improvement.
- Utilize tools such as casual and management tests to determine root problems in stores.
- Arrange mystery shopper reports when necessary.
- Assist stores in post-training evaluation.
- Visiting stores to review quality of product, service and hygiene and assist when necessary.
- Demonstrating and following up of opening, 11h00 am, 17h00 pm and closing procedures.
- Organize Q-pro Audits for problematic stores.
- Implementing three (3) / six (6) month marketing plans.
- Ensure that R&M standards are acceptable.
- Initiating revamps and ensuring competitive advantage in the marketplace, i.e. modular PlayStations, Sony PlayStations, trains etc.
Area Management
- Schedule training for new franchisees, staff and management.
- Assist with opening new stores.
- Assist with upgrades, revamps & technical standards in the region.
- Ensure that the Training Centre has sufficient delegates.
Secondary Functions
- Handle customer complaints immediately.
- Ensure that all promotions and relevant promotional material are available in store.
- Collect lease agreements.
- Collect franchise agreements.
- Collect customer care cards.
- Update Extranet/ Intranet information.
- Ensure all Head Office files and administration is kept up to date and organised.
Discretionary Authority
- Provide an operations assessment grading.
- Provide a service assessment grading.
- Call a meeting between the Regional Heads and Directors/ COO in order to resolve operational problems in the store.
- Enforce buyers and suppliers nominated by our company.
- Request profit and loss statements from franchisees.
- Negotiate revamps.
- Implement strategies to improve the Brand and the franchisees position.
- Convert stores from 30 days to a COD account at Vector.
- Request Q-pro audit for the following;
- Failed hygiene audits
- Poor operational standards
- Enforce the retraining of management/casuals/staff at store level.
- Arrange mystery shopper reports.
- Draw up repairs and maintenance snag lists and ensure that they are completed by the set date.
- Implement marketing strategies in conjunction with the Panarottis Brand image.
- Debate Branded products viability.
- Organise Franchise Agreements to be signed.
Key Skills and Competencies
- Have a strong sense of self-discipline and time management.
- Willingness and ability to travel extensively.
- Excellent work ethic.
- Coordinate and multitude of stakeholders.
- Interact interpersonal for the full duration of each day with multiple clients as well as adapt easily to different cultures.
- Good communication skills, both verbally and written.
Education and Experience Requirements
- Grade 12/ Matric.
- A qualification in Operations Management would be advantageous.
- Panarottis in store operator and or existing area management experience.
- 3 years’ experience in restaurant senior management or elsewhere in restaurant industry preferable.
- Computer - MS Word, Excel, PowerPoint.
- Be in a possession of a Code 8 driver’s licence.
Closing Date 21 August 2026
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