Current Job Openings at Standard Bank Group

Job Description

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• NQF Level 5

Experience Required

Client Coverage

• Personal and Private Banking
• 1-2 years
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

Behavioral Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

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Job Description

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• NQF Level 5

Experience Required

Client Coverage

• Personal and Private Banking
• 1-2 years
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

Behavioral Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

go to method of application »

Job Description

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• NQF Level 5

Experience Required

Client Coverage

• Personal and Private Banking
• 1-2 years
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

Behavioral Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

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Job Description

• To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Qualifications

Minimum Qualification

• NQF Level 6 FAIS aligned

Experience Required

Client Coverage

• Personal and Private Banking
• 5-7 years
• Relevant FAIS qualification and experience. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People

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Job Description

• To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

• TBC

Experience Required

Client Coverage

• Personal and Private Banking
• 1-2 years
• Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

go to method of application »

Job Description

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• NQF Level 5

Experience Required

Client Coverage

• Personal and Private Banking
• 1-2 years
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

Behavioral Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

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Job Description

• To participate in delivering a sustainable economic profit at an income statement level for the PPB SA: Savings & Investments portfolio.
• To participate in the development of the strategic direction for the S&I business and drive the implementation in line with the overall PPB SA strategy.
• To research, develop, implement and manage the product offerings providing customer value and delivering portfolio targets
• To develop and execute a sales strategy and post-sales activities for the S&I portfolio in collaboration with Segment and Coverage to drive value to customers and profitability for the bank
• To develop and execute a revenue generation strategy in order to maximise the return from the existing S&I portfolio.
• Product innovation considering competitor performance, market needs and global trends.

Qualifications 

• Post Graduate Degree in Business Commerce

Experience Required

• 5-7 years of experience in product management, product enhancement and building competitive products that meet customers’ needs.
• 5-7 years’ experience in understanding income statement and balance sheet metrics and drivers of an S&I business.
• 5-7 years of experience in building and maintaining relationships with key stakeholders and Industry Leaders, engaging on customer discovery and delivery design, to understand and deliver on current need and maintain competitive advantage in market.
• Maintain Partner relationships by engaging, liaising, and collaborating with Execution partners to ensure growth and sustainability of the product.
• 5-7 years’ experience in driving a multifunctional team, leading people, and delivering on strategic and tactical initiatives

Key responsibilities

Deliver Economic Profit 

• Develop and implement a strategy to grow and achieve deposits market share aspirations, including defining the product continuum, formulating annual budgets/periodic forecasting of sales and financial targets
• Develop, review and implement appropriate product pricing and philosophy in collaboration with the Pricing & Product economics teams

Develop Sales Strategy

• Grow the S&I account base and balances as agreed with Segment & Coverage to achieve sustainable economic profit

Manage Product Offering and Performance

• Ensure alignment of pricing across products in line with the Group pricing guidelines Develop and implement product propositions that are aligned to customer propositions and segments.
• Develop and implement innovative products, products enhancements and re-defining efficient and effective business process to support the Product strategy

Develop Revenue Generation Initiatives

• Manage product life cycle end-to-end.
• Manage portfolio profitability through successful development and implementation of short- and long-term tactics, including customer acquisition, activation, cross selling, retention and strategic pricing initiatives
• Drive campaigns to achieve balance growth targets

Product portfolio

• Develop and implement a 1-year operational roadmap for the S&I business which includes a competitor analysis, customer segmentation and value proposition build and product development to drive Balances and revenue goals for the business.
• Obtains investment from appropriate bodies (investment committees) by identifying opportunities aligned to business strategy for revenue generation or cost avoidance and develop business cases to deliver an attractive return on investment (ROI) for the S&I business.
• Recommend enhancements and developments to the S&I product capabilities.

Marketing

• Develop the Annual Marketing strategy encompassing brand strategy, existing customer marketing and internal marketing to drive balances growth aspirations
• Drive the Annual Marketing Plan for allocated products/ portfolios and ensure the successful implementation thereof.

Manage Relationships

• Integrate work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas
• Maintain solid relationships with internal & external business partners to ensure smooth delivery of stated business objectives and projects.

Leadership and People Management

• Manage day to day function of the Product Management Team
• Provide leadership and direction, growing and developing direct report(s).

Customer Service

• To ensure customer satisfaction by delivering and maintaining a world class service experience
• Measure performance and quality of customer touch points
• Perform touch point management to ensure optimal performance
• Support strategy development process through providing customer insights, needs, behavior, expectations and competitive performance

Stakeholder management

• Engage and influence key stakeholders (e.g. Segments – Youth & Mass, Middle, Prestige, Private and W&I, TPS, Treasury & Capital Management (TCM), and relevant management committees in order to drive the S&I strategic agenda).

Risk and compliance management

• Ensures no adverse audit or pre-audit reports on operational risk by managing the Risk and Compliance Self-Assessment (RCSA) and constant evaluation of processes.

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Job Description

• To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. To deliver planned and proactive client engagements driven through holistic client reviews focused on achieving contextual client outcomes. Deepen bank-client relationships primarily focused on providing cross-pillar solutions for clients, working with the supporting product specialists to ensure holistic engagement and guidance for financial decisioning by clients.

Qualifications

Minimum Qualifications

• Diploma Business Commerce
• Meets FAIS intermediary services and FAIS advice requirements

Experience

• Client Coverage
• 5-7 years Relevant FAIS qualification with FAIS experience and operates without supervision for intermediary services. Operates under supervision or advice.
• Previous experience within a physical, virtual or voice branch environment with good understanding of bank processes, policies and products.

Additional Information

Behavioral Competencies

• Exploring Possibilities
• Examining Information
• Interacting with People
• Conveying Self-Confidence
• Embracing Change

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Job Description

• Shape and execute the internal marketing and communication strategy and plans across multiple marketing channels, for an allocated portfolio within Standard Bank Group. Partner with assigned business portfolio to plan, scope and deliver impactful internal marketing and communications initiatives, across geographies, in support of the business strategies and objectives.

Qualifications

Minimum Qualifications

• Type of Qualification: Post Graduate Degree
• Field of Study: Communication, Public Relations

Experience Required

• Internal Communications
• Brand & Marketing
• Minimum of 5 years proven experience in internal communication. Strong writing skills. editing, employee engagement channels.

Additional Information

Behavioral Competencies:

• Articulating Information
• Checking Details
• Conveying Self-Confidence
• Convincing People
• Establishing Rapport

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Job Description

• To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

Qualifications

Minimum Qualification:

• NQF Level 5

Experience Required:

Client Coverage

• Personal and Private Banking
• 1-2 years
• Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

Behavioral Competencies:

• Checking Details
• Convincing People
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport

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Job Description

• To manage a team of Level 1 Cash Consultants who take demand from walk-in customers for any cash related matters (e.g. teller, ATM) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

Minimum Qualification

• NQF Level 5 

Experience Required

Client Coverage

• Personal and Private Banking
• 3-4 years
• Previous branch banking experience in the front line (e.g., telling, treasury). Knowledge of the procedures and the interdependencies of the various functions performed in the branch.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

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Job Description

• To take overall responsibility for the successful management of the home loans portfolio and the overall delivery of home loans sales in the province. Is the 'face' and local subject matter expert of home loans in the province. To provide overall home loans support and guidance to the relevant regions and provincial network on Standard bank owned channels. To proactively manage the organisations' presence in the provincial home loans market.
• Build organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Lead the development and implementation of the home loans sales and management plans across all channels throughout the provincial structures.
• Manage risk through relationships to ensure consistent flow of business from 3rd party origination partners (estate agencies, developers and mortgage originators) in province.
• Proactively source home loans business in the market through liaising with top estate agency groups, developers and third party originators.
• Monitor home loans sales results across all sales channels within the province and implements any necessary remedial actions in light of the channel mix required.

Qualifications

Minimum Qualifications

• National Diploma (NQF6 or Higher in Business Commerce/Accounting/Finance)

Experience Required

• 5-7 years experience required in the Home Loans sector.
• Clearly understands the strategy, vision and culture of and home loans and provides relevant and valuable input into realising these.
• Possesses an intimate understanding of competitor activity, drivers, products, strengths, vulnerabilities, market share, client base etc. and amends and improves on own provincial strategies and tactics accordingly to meet the business objectives. Thorough understanding of market management and market segmentation.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Documenting Facts
• Embracing Change
• Establishing Rapport
• Impressing People
• Interacting with People
• Making Decisions
• Pursuing Goals
• Seizing Opportunities
• Thinking Positively