Fresh Jobs at Hollard Insurance

Job Purpose:

• Manage and process all exceptions in the Collections process.  Collections team is in the process of identifying all areas of leakage in the Collections Value chain.  All items identified must be corrected and processed and the learnings must be implemented to avoid recurrence of these exceptions. 

Key Responsibilities:

• Consolidation and analysis of the Collections log files
• Resolve collection problems by manually updating contracts or logging requests with MIP
• Produce consolidated billing summary report and distribution
• Deal with Billing/Collection queries from IT, OPS and HAD
• Run collection Special debits on a daily basis and produce statistics
• Post billing rejections; manage Re-directs and Home backs 
• Provide analysis, conclusion and recommendations to management and suggest actions
• Involvement in Payment rejection investigations
• User 2nd line of support, investigate data problems, cause & effect, propose & implement solutions 

Required Knowledge and Experience    

• 2 years in a collections administration function
• Understanding company products
• Knowledge of financial statements
• Established experience
• Understanding the company’s products
• Knowledge of financial statements
• MIP knowledge 
• Advanced Excel Skills  

Educational Requirements    

• Matric essential,  
• Foundational or Advanced Payments Certificate 
• Diploma or Degree in Bookkeeping or Accounting (advantageous) 
• Insurance qualification (RE5, etc...)  

Deadline:2nd April,2026

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The role

• As COO, you will own the “how” of Lumkani. You will translate strategy into reality by building robust, repeatable, and scalable operational systems across Finance Operations, Human Capital, and Client Care. This is not a traditional corporate COO role. Lumkani is lean, fast-moving, and impact-driven. You will spend approximately 30% of your time on executive strategy and 70% working side-by-side with teams, building processes, improving systems, and solving complex operational challenges as the business scales. You will work closely with the CEO and Board, playing a central role as Lumkani transitions from a scale-up into a sustainable, profitable market leader.

Why join Lumkani?

• A seat at the table: You will directly shape the future of the business alongside the CEO and Board.
• Work that truly matters: Your operational decisions will have a visible, daily impact on the safety and resilience of South African communities.
• Autonomy and influence: In a lean organisation, good ideas move fast. You will have the authority to implement change.
• A culture of care: You will join a values-driven team that prioritises empathy, inclusion, and excellence.

Required Knowledge and Experience    
Who you are

You are someone who combines head, heart, and hands:

• Mission-driven: You are motivated by work that delivers tangible social impact alongside commercial sustainability.
• An entrepreneurial owner: You think and act like a founder, treating resources, processes, and decisions as if the business were your own.
• A full-stack operator: You are as comfortable interrogating spreadsheets and financial models as you are reviewing contracts, mapping workflows, or improving customer journeys.
• Data-led and analytical: You rely on evidence, trends, and insight rather than gut feel to make decisions.
• A decisive leader: You provide clarity, direction, and calm in complex and evolving environments.
• Tech-forward: You see operations as a technical challenge and enjoy automating, integrating, and optimising systems to remove friction and manual effort.

What you will be responsible for

Strategic leadership and operational scaling

• Partner with the CEO to align strategy, execution, and departmental priorities.
• Lead quarterly Board pack preparation and manage key operational stakeholders, including underwriters and partners.
• Design and embed scalable systems, SOPs, and reporting frameworks that support lean growth and business continuity.

Financial operations and revenue integrity

• Own end-to-end revenue lifecycle management, including premiums, payments, refunds, and bordereaux.
• Design incentive, commission, and bonus structures that support quality growth and retention.
• Support audits, financial controls, and compliance alongside the CEO and finance partners.

Human capital and organisational design

• Evolve the organisational structure as the business scales, identifying capacity gaps and future roles.
• Embed a strong performance culture with clear feedback, accountability, and development.
• Partner with HR to shape competitive benefits, policies, and people practices.

Client care and customer experience

• Own the end-to-end customer journey, from sales through claims and refunds.
• Build data-driven quality assurance and call centre performance frameworks.
• Design frictionless, compliant claims processes that balance rapid relief with fraud controls.

Special projects, risk and compliance

• Lead high-impact operational projects such as CRM migrations, telephony changes, and partner integrations.
• Ensure compliance with South African regulatory frameworks including FAIS, POPIA, FICA, and BCEA.

Educational Requirements    
What we’re looking for

Essential

• Honours degree in Business, Economics, Finance, Industrial Engineering, or a related field.
• At least 8 years’ experience in operations, with 5+ years in a management role.
• High technical literacy, particularly advanced Excel or Google Sheets, workflow automation, and digital collaboration tools.

Advantageous

• A master’s degree in business or related field.
• Experience in financial services, Insurtech, fintech, retail, or tech.
• Exposure to township economies in South Africa.
• Experience with dashboards, CRM systems, telephony platforms, and low-code or AI-enabled automation tools.

Deadline:24th April,2026

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Job Purpose

• Responsible for underwriting in accordance with Hollard’s underwriting guidelines, delivering first-call resolution, enhancing broker and client satisfaction, and supporting cost efficiency through effective risk management of policies.

Key Responsibilities:

• Ensure adherence to underwriting guidelines and standard operating procedures:
• Assess new business risk in accordance with business underwriting guidelines
• Manage new business acceptance and declinature of risk.
• Provide technical underwriting expertise on underwriting referrals
• Manage re-insurance referrals placements.
• Act within the agreed mandate in terms of discount, acceptance of risk etc.
• Manage endorsements, renewals, multi-claimants, refunds and day-to-day queries
• Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
• Follow the company standard operating procedures on all risk management processes
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF).
• Escalate queries or deviations from SOP to relevant manager
• Act within mandate from the relevant manager in terms of acceptance and rejection of risk.
• Ensure that correct policy documents are sent to the clients.
• Deliver reliable underwriting support and customer service to the various claims departments and improving the overall customer experience.
• Establish and nurture relationships with internal and external stakeholders.
• Identify problems encountered by clients and propose medium- and long-term resolutions.
• Proposing new ways to improve technical functionality to facilitate service to meet SLA.
• Foster and encourage collaboration within the team.

Required Knowledge and Experience    

• A minimum of 5 years’ Underwriting knowledge and experience. 
• Knowledge of Easy product and policy wording.
• A solid understanding and knowledge of insurance principles.

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• Recognised RE certification

Deadline:4th April,2026

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Job Purpose

• To manage a team of senior and junior renewal underwriters, ensuring that all renewal functions meet the required timeline as outlined in terms of underwriting governance and compliance. The renewal function encompasses the reviewing of complex and non-complex renewals for both Hollard-issued and broker-issued policies. The function further extends to the obtaining of brokerissued schedules and comparing pre- and post-renewal schedules before presenting to the policy  administration team for processing. Ensuring broker satisfaction through adherence to the standard operating procedures, underwriting mandates and guidelines, and all other mandated directives. 

Key Responsibilities

Underwriting Governance & Compliance  

• Ensuring that the renewal team strictly adheres to underwriting guidelines and mandates, processes and standard operating procedures.
• Overseeing adherence within the renewal team based on deadlines, turnaround times, renewal processes, underwriting governance and compliance requirements.
• Managing quality assurance on renewals, underwriting and compliance in terms of recordskeeping.
• Strict adherence to accurate processing across the team for Hollard-issued policies on the Hollard lines of business systems.
• Monthly documented oversight management of the team to ensure compliance in terms of Underwriting governance and records keeping by reviewing cases on the workflow system.
• Strictly act within the agreed mandate in terms of discount, treaty limits, loss ratio, etc.
• Ensuring that the renewal team refers all reinsurance requests to the technical underwriting team for approval before presenting renewal terms. 

Operational Delivery & Service Excellence.

• Strict adherence to accurate processing across the team for Hollard-issued policies on the  Hollard lines of business systems.
• Ensuring weekly active backlog management for the renewal teams by using a RAG methodology to control individual backlogs related to the required deadlines and providing action plans when timelines are exceeded.
• Driving compliance with survey request requirements in line with defined survey parameters.
• Take ownership of queries and provide feedback to brokers, management, internal and external stakeholders timeously
• Keeping up to date with all Hollard products within the Hollard Insurance space. 

People Leadership

• Ensuring monthly check-ins with the team in terms of performance.
• Be able to work independently using the resources provided, be proactive and take ownership of responsibilities set.
• Conducting performance reviews and conversations and addressing performance issues when required.
• Creating and cultivating a psychologically safe environment through an inclusive and supportive leadership style.
• Fostering a culture of teaching, coaching and collaborating with immediate team members

Required Knowledge, Skills and Experience 

The following demonstrated knowledge and working experience is essential:  

• Knowledge and understanding of Insurance lines of business systems, broker 3rd party system schedules, insurance principles, governance and compliance requirements related to Underwriting.
• A comprehensive understanding of Underwriting guidelines and mandates, processes and standard operating procedures.
• A minimum of five years’ underwriting experience, with proven knowledge across Commercial, Agriculture, Hospitality, Sectional, and Personal Lines underwriting.
• Administering and processing new business, renewals, mid-term adjustments, reinstatements and cancellations.
• Resolving credit control queries related to Underwriting processing.
• Managing backlogs with high-volume underwriting cases.
• Proven leadership experience, with accountability for leading and developing teams. 

Educational Requirements    

• Min Matric
• NQF level 5 or equivalent Qualification
• Bcom Qualification - Advantageous

Deadline: 5th April,2026

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Job Purpose:

• To review and underwrite both complex and non-complex renewals within the Hollard underwriting guidelines, mandates, standard operating procedures and processes. To ensure that renewals are presented to brokers within the required turnaround times and deadlines outlined in the standard operating procedures, directives and processes. To ensure that renewals meet compliance in terms of record-keeping requirements. Ensuring broker satisfaction through adherence to the standard operating procedures, underwriting mandates and guidelines, and all other mandated directives.

Key Responsibilities:

Renewal Underwriting Governance and Delivery

• Responsible for ensuring that renewal terms strictly adhere to underwriting guidelines and mandates, processes and standard operating procedures.
• Strictly act within the agreed mandate in terms of discount, treaty limits, loss ratio, etc.
• Ensuring that when renewal increases terms are not adhered to and that they are accompanied by written approval from the Business development teams.
• Ensuring that referrals are presented to the correct mandate level and compiling comprehensive referrals to the technical underwriting for approvals before presenting complex renewal terms.
• Request surveys as outlined in the survey parameters.
• Responsible for quality assurance on renewals as required by Hollard and that each renewal case meets compliance in terms of records-keeping.
• Responsible for underwriting and reviewing complex and non-complex renewals.
• Responsible for ensuring that renewals are presented to our brokers within the Inland region deadlines, turnaround times, renewal processes, underwriting governance and compliance requirements.
• Strict adherence to accurate processing across the team for Hollard-issued policies on the Hollard lines of business systems.

Broker Engagement & Stakeholder Management:

• Ensuring that all broker-issued schedules are obtained 30 days before the renewal date. Ensuring that a relationship is built with the broker to obtain these schedules.
• Responsible for using 3rd party broker systems to obtain renewal schedules (Where applicable).
• Take ownership of queries and provide feedback to brokers, management, internal and external stakeholders timeously.

Team Culture:

• To foster a high-performance and collaborative culture within the team.
• Be able to work independently using the resources provided, be proactive and take ownership of responsibilities set.

Required Knowledge and Experience    

• Commercial, Agriculture, Hospitality and Sectional Underwriting knowledge and experience
• Experience in administering and processing new business, renewals, mid-term adjustments,reinstatements and cancellations.
• Experience in resolving credit control queries related to Underwriting processing.
• Knowledge of Insurance lines of business systems.
• Knowledge and understanding of broker 3rd party system schedules
• Compulsory understanding of Underwriting guidelines and mandates, processes and standard operating procedures.
• Understanding of insurance principles, knowledge and understanding of governance and compliance requirements related to Underwriting.
• Experience in managing individual backlogs with high-volume underwriting cases.

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• RE5 Qualification

Deadline:7th April,2026

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• Hollard Group Risk (HGR) is a specialist Group Risk underwriter and focuses on the provision of group covers in South Africa. The pricing team is an operational support division to HGR, pricing group risk products offered to new and existing clients by assessing and assisting in managing the associated risk. 
• We are looking to appoint 2 Graduates as Group Risk Pricing Analyst, 1 based in Cape Town  &  1 based in Johannesburg

KEY OUTPUTS:

The role is multi-disciplinary with the following key deliverables:

• Keeping track of new and existing work items and ensuring that the deadlines are met
• Processing of quotes/renewals and completion of quote documents
• Producing and assist in peer checking of team members’ final quote documents
• Ensuring all finalised quotes/renewals are correctly filed and up to date
• Ensuring all pending and finalised work items are updated accordingly on the task register
• Liaise with business consultants on delivery of Group Risk quotations and meet SLA’s set
• Attend meetings with various stakeholders as required
• Ensure effective communication between all stakeholders including clients, reinsurers, brokers and sales team with a view to build and maintain good stakeholder relationships and meet expectations
• Ensure accurate and timeous provision of information
• Quality control of output
• Adapt and collaborate effectively with team members in a fast-paced environment.
• Showcase analytical thinking and problem-solving abilities in pricing strategies or financial analysis.
• Embrace a proactive and solution-oriented mindset to thrive in the entry-level role.

Required Knowledge and Experience    

• Analytical
• Must be detailed orientated.
• Experience in Group Risk pricing and advantage.
• Team player with strong collaboration skills.
• Analytical thinking and problem-solving abilities.

Educational Requirements    

• Minimum requirement: Candidates with a Bachelor's degree in a related field are preferred. Recent graduates and academic learners are encouraged to apply.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to adapt and collaborate effectively with team members.
• Excellent computer skills (Excel, Word, Powerpoint)

Deadline:8th April,2026

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Job Purpose:

• Provide an efficient credit control service within the prescribed period and within the set standards required by the company thus contributing to the productivity of Hollard Insure Finance and the Construction & Engineering book. National credit Control. Manage Exceptions from the automated Bordereaux upload.

Key Responsibilities:

• To reconcile and allocate all premiums received from intermediaries/brokers within the prescribed period.
• Dispatch of agent premium/commission statements and EFT advices within 24 hours of receipt.
• Credit Control and reconciliation, management of unpaid debit orders & unallocated cash
• Assist the Credit Control Manager with monthly reporting, including the consolidation of national credit control reports such as Age Analysis and bank reconciliations.

Required Knowledge and Experience    

• At least 3 – 4 years’ insurance credit control experience
• Commercial claims and Underwriting Administration experience advantageous.
• Sound knowledge of credit control, basic bookkeeping, commercial short-term insurance,insurance terminology and relevant insurance legislation (e.g. Section 45, Insurance Act)
• Must have an understanding of underwriting procedure (e.g. ability to interpret policy
• wording)
• Demonstrated basic digital literacy and the ability to continuously learn and adapt in a changing environment.

Educational Requirements    

• Matric
• Insurance / Credit Control would be an added advantage.

Deadline:7th April,2026

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• To provide comprehensive executive support to the Chief Information Officer (CIO) and ensure the efficient operation of the CIO’s office. The role is responsible for delivering high-quality administrative support, effective coordination of activities, and the timely preparation of information required to support decision-making and business performance.
• The incumbent will support the planning, tracking, and coordination of key business priorities, ensuring alignment across stakeholders and adherence to agreed timelines. The role serves as a central point of contact within the CIO’s office, facilitating communication, maintaining organisational discipline, and enabling the effective execution of day-to-day and longer-term priorities.

Key Responsibilities

Strategic Enablement:

• Translate CIO priorities into actionable plans and deliverables
• Support development and tracking of the IT strategy and roadmap
• Prepare inputs for Exco, board, and strategic forums
• Drive alignment across engineering, operations, and business stakeholders

Performance & Reporting

• Develop and manage IT performance dashboards (KPIs)
• Track delivery against strategic initiatives and flag risks early
• Produce monthly, quarterly, and board-level reporting packs
• Drive a data-led performance culture

Operational Governance

• Establish and manage governance forums, cadences, and rituals
• Maintain oversight of key programmes and initiatives

Programme & Project Coordination

• Support execution of cross-functional initiatives
• Coordinate dependencies across teams and Hollard Group.
• Ensure delivery momentum through tracking, escalation, and follow-through

Communication & Stakeholder Management

• Act as a central communication node for the CIO office
• Prepare executive communications, presentations, and messaging
• Drive transparency and alignment across IT and business stakeholders
• Inbox and correspondence management

Office of the CIO

• Run the CIO office operations
• Manage key priorities, calendar alignment, and follow-ups
• Ensure effective time and focus allocation for the CIO

General

• When required, perform any other duties necessary for the business effectiveness of the company that is within your ability and scope.
• End to end travel management.

Required Knowledge and Experience    
Required Experience (relevant or in a similar role)

• 10 years’ experience
• Equivalent experience in strategy consulting environments, operations roles.
• Minimum 5 years in CIO Office or Executive Support Environments experience

Required Knowledge and Skills

• Business Acumen
• Communication Skills
• Interpersonal skills
• Quality and execution orientation
• Self-Management
• Coordination and execution capability
• Technical Skills

Educational Requirements    
Qualification required

• Bachelor's Degree in IT, Business, Management, or related field / NQF 7 Insurance qualification

Deadline:8th April,2026