Area Manager - The Body Shop Coastal West (Cape Town) at Clicks Group

Introduction

• To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand.

Job description

Job Objectives

• To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
• To deliver and manage financial targets for the area
• To deliver and manage internal processes, procedures and compliance for the area
• To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
• To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
• To generate, analyse and act on relevant reports and provide feedback within specified timeframes
• To be the customer's first choice  beauty retailer by living and driving the company values
• To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
• To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
• To implement the people strategy that ensures on-going store and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
• To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
• To deliver adherence to HR policies and procedures that is aligned to corporate governance

Minimum requirements

Qualifications and Experience: 

• Essential: Matric/Grade 12.
• Essential: 4 to 6 Years General Retail experience - preferably at store manager (large store) level.
• Desirable: Business and/or Retail Management Diploma or Degree.
• Extensive people management experience
• Financial management experience (budgets, profit and loss statements, financial rations, etc.)

Essential Competencies:

• Entrepreneurial and Commercial Thinking.
• Planning and Organising.
• Delivering Results and Meeting Customer Expectations.
• Leading and Supervising.
• Deciding and Initiating Action.

Skills, Abilities and Job Related Knowledge:

• Knowledge of Microsoft applications.
• Knowledge of logistics and supply chain.
• Knowledge of relevant legislation.
• Knowledge of financial management.
• Business processes and SOP knowledge.
• Retail industry and organisation understanding.
• Customer service and marketing/promotional implementation.
• Relevant people management skills.
• Verbal and written communication skills.
• Problem solving and decision making skills.
• Planning and organising skills.
• Conflict management.

Apply by: 20 May 2026