Key Account Manager - (Observatory, WC) at SRG Recruitment

• Our client is seeking a Key Account Manager to manage and grow key client relationships, drive annual price increases, identify new business opportunities, and ensure a high level of client service.
• This is a client-facing role suited to someone who is commercially minded, relationship-driven, and confident in managing negotiations and multiple stakeholders.

Key Responsibilities 

• Manage key client relationships, including regular client meetings, communication, queries and complaints, ensuring a high level of service
• Lead annual price increase negotiations, from preparation and budget discussions through to securing signed agreements and ensuring increases are implemented on time
• Identify opportunities for business growth, including upselling, alternative solutions, additional services and expanding relationships across client groups
• Manage billing and book debt processes, ensuring signed agreements and supporting documentation are submitted correctly and timeously
• Lead and support the Account Management team, including coaching, development, performance management and ensuring compliance with company policies and procedures. 

Minimum Requirements 

• Minimum 3 years’ experience in Account Management, Key Accounts, Client Management, or a similar commercial role
• Proven experience in client relationship management, price negotiations, and commercial discussions
• Strong business development and upselling skills, with the ability to identify opportunities to grow existing client portfolios
• Excellent communication, negotiation, organisational and relationship-building skills, with the ability to work confidently with clients and internal stakeholders

Closing Dates:  30 Nov 2026