Collections Consultant at Hollard Insurance

Job Purpose:

• Manage and process all exceptions in the Collections process.  Collections team is in the process of identifying all areas of leakage in the Collections Value chain.  All items identified must be corrected and processed and the learnings must be implemented to avoid recurrence of these exceptions. 

Key Responsibilities:

• Consolidation and analysis of the Collections log files
• Resolve collection problems by manually updating contracts or logging requests with MIP
• Produce consolidated billing summary report and distribution
• Deal with Billing/Collection queries from IT, OPS and HAD
• Run collection Special debits on a daily basis and produce statistics
• Post billing rejections; manage Re-directs and Home backs 
• Provide analysis, conclusion and recommendations to management and suggest actions
• Involvement in Payment rejection investigations
• User 2nd line of support, investigate data problems, cause & effect, propose & implement solutions 

Required Knowledge and Experience    

• 2 years in a collections administration function
• Understanding company products
• Knowledge of financial statements
• Established experience
• Understanding the company’s products
• Knowledge of financial statements
• MIP knowledge 
• Advanced Excel Skills  

Educational Requirements    

• Matric essential,  
• Foundational or Advanced Payments Certificate 
• Diploma or Degree in Bookkeeping or Accounting (advantageous) 
• Insurance qualification (RE5, etc...)  

Deadline:2nd April,2026