Branch Administrator - Port Elizabeth at Fidelity Services Group

 Role Purpose 

• The Branch Administrator supports the efficient day‑to‑day operation of the branch by providing administrative, operational, sales and coordination support to the Regional and Branch Managers, sales team, and other internal departments. This role ensures that administrative processes run smoothly, deadlines are met, compliance standards are upheld, and the branch maintains high service levels internally and externally. 

Key Responsibilities 

Contract and Lead Management 

• Capture, verify, and issue leads for contracts to be submitted to the relevant departments. 
• Verify staff leads and prepare monthly payment schedules for lead payouts. 

Sales Administration 

• Collate and capture daily and weekly rep feedback on the system. 
• Manage sales reps’ diaries, including rescheduling appointments when required. 
• Compile month‑to‑date and pending reports for progress and management meetings. 

Branch Meetings and Reviews 

• Minute‑taking for branch reviews and regular branch meetings. 
• Prepare monthly and quarterly PowerPoint presentations for reviews. 

Marketing and Events 

• Arrange branch‑level marketing campaigns with Marketing Department. 
• Coordinate quarterly and annual awards functions for the branch. 

HR and Payroll Support 

• Prepare and submit monthly attendance registers to payroll. 
• Maintain accurate time‑keeping records for all staff within the department. 
• Maintain Leave records, load leave forms for the branch employees 
• Load incentives as required for sales and technical departments 
• Load manpower requisition requests through the HR Management system 
• Load terminations through the HR Management system  

Procurement and Vendor Management 

• Source and load new vendors for procurement purposes. 
• Manage vendor invoicing and payments, including submitting requisitions. 
• Use the company Procurement System to manage the above.  

Reporting & Data Management 

• Collate daily and monthly statistics for management upon request. 
• Maintain accurate administrative and operational records across all branch functions. 

Communication & Support 

• Handle all incoming calls and attend to queries from management, reps, clients, and other internal departments. 
• Support the Branch Manager with administrative, operational, and reporting tasks. 
• Ensure overall branch compliance with internal procedures and company standards. 

EHS and Infrastructure Maintenance 

• EHS Inspections to be completed as required on the Company EHS System 
• EHS meetings to be attended 
• Manage relationship with Body Corporate to ensure the building is maintained. 

General and Ad Hoc 

• Provide administrative support where required to ensure uninterrupted branch operations. 
• Undertake ad hoc duties as assigned by the Branch Manager or leadership team. 

Key Competencies 

• Strong organizational and time‑management skills 
• Excellent communication and interpersonal skills 
• High attention to detail and accuracy 
• Ability to multitask and work under pressure 
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) 
• Professional, service‑oriented attitude 
• Ability to maintain confidentiality and handle sensitive information