Senior Underwriter-Pretoria at Hollard Insurance

Job Purpose:

• To review and underwrite both complex and non-complex renewals within the Hollard underwriting guidelines, mandates, standard operating procedures and processes. To ensure that renewals are presented to brokers within the required turnaround times and deadlines outlined in the standard operating procedures, directives and processes. To ensure that renewals meet compliance in terms of record-keeping requirements. Ensuring broker satisfaction through adherence to the standard operating procedures, underwriting mandates and guidelines, and all other mandated directives.

Key Responsibilities:

Renewal Underwriting Governance and Delivery

• Responsible for ensuring that renewal terms strictly adhere to underwriting guidelines and mandates, processes and standard operating procedures.
• Strictly act within the agreed mandate in terms of discount, treaty limits, loss ratio, etc.
• Ensuring that when renewal increases terms are not adhered to and that they are accompanied by written approval from the Business development teams.
• Ensuring that referrals are presented to the correct mandate level and compiling comprehensive referrals to the technical underwriting for approvals before presenting complex renewal terms.
• Request surveys as outlined in the survey parameters.
• Responsible for quality assurance on renewals as required by Hollard and that each renewal case meets compliance in terms of records-keeping.
• Responsible for underwriting and reviewing complex and non-complex renewals.
• Responsible for ensuring that renewals are presented to our brokers within the Inland region deadlines, turnaround times, renewal processes, underwriting governance and compliance requirements.
• Strict adherence to accurate processing across the team for Hollard-issued policies on the Hollard lines of business systems.

Broker Engagement & Stakeholder Management:

• Ensuring that all broker-issued schedules are obtained 30 days before the renewal date. Ensuring that a relationship is built with the broker to obtain these schedules.
• Responsible for using 3rd party broker systems to obtain renewal schedules (Where applicable).
• Take ownership of queries and provide feedback to brokers, management, internal and external stakeholders timeously.

Team Culture:

• To foster a high-performance and collaborative culture within the team.
• Be able to work independently using the resources provided, be proactive and take ownership of responsibilities set.

Required Knowledge and Experience    

• Commercial, Agriculture, Hospitality and Sectional Underwriting knowledge and experience
• Experience in administering and processing new business, renewals, mid-term adjustments,reinstatements and cancellations.
• Experience in resolving credit control queries related to Underwriting processing.
• Knowledge of Insurance lines of business systems.
• Knowledge and understanding of broker 3rd party system schedules
• Compulsory understanding of Underwriting guidelines and mandates, processes and standard operating procedures.
• Understanding of insurance principles, knowledge and understanding of governance and compliance requirements related to Underwriting.
• Experience in managing individual backlogs with high-volume underwriting cases.

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• RE5 Qualification

Deadline:7th April,2026