Underwriting Team Leader at Hollard Insurance

Job Purpose

• To manage a team of senior and junior renewal underwriters, ensuring that all renewal functions meet the required timeline as outlined in terms of underwriting governance and compliance. The renewal function encompasses the reviewing of complex and non-complex renewals for both Hollard-issued and broker-issued policies. The function further extends to the obtaining of brokerissued schedules and comparing pre- and post-renewal schedules before presenting to the policy  administration team for processing. Ensuring broker satisfaction through adherence to the standard operating procedures, underwriting mandates and guidelines, and all other mandated directives. 

Key Responsibilities

Underwriting Governance & Compliance  

• Ensuring that the renewal team strictly adheres to underwriting guidelines and mandates, processes and standard operating procedures.
• Overseeing adherence within the renewal team based on deadlines, turnaround times, renewal processes, underwriting governance and compliance requirements.
• Managing quality assurance on renewals, underwriting and compliance in terms of recordskeeping.
• Strict adherence to accurate processing across the team for Hollard-issued policies on the Hollard lines of business systems.
• Monthly documented oversight management of the team to ensure compliance in terms of Underwriting governance and records keeping by reviewing cases on the workflow system.
• Strictly act within the agreed mandate in terms of discount, treaty limits, loss ratio, etc.
• Ensuring that the renewal team refers all reinsurance requests to the technical underwriting team for approval before presenting renewal terms. 

Operational Delivery & Service Excellence.

• Strict adherence to accurate processing across the team for Hollard-issued policies on the  Hollard lines of business systems.
• Ensuring weekly active backlog management for the renewal teams by using a RAG methodology to control individual backlogs related to the required deadlines and providing action plans when timelines are exceeded.
• Driving compliance with survey request requirements in line with defined survey parameters.
• Take ownership of queries and provide feedback to brokers, management, internal and external stakeholders timeously
• Keeping up to date with all Hollard products within the Hollard Insurance space. 

People Leadership

• Ensuring monthly check-ins with the team in terms of performance.
• Be able to work independently using the resources provided, be proactive and take ownership of responsibilities set.
• Conducting performance reviews and conversations and addressing performance issues when required.
• Creating and cultivating a psychologically safe environment through an inclusive and supportive leadership style.
• Fostering a culture of teaching, coaching and collaborating with immediate team members

Required Knowledge, Skills and Experience 

The following demonstrated knowledge and working experience is essential:  

• Knowledge and understanding of Insurance lines of business systems, broker 3rd party system schedules, insurance principles, governance and compliance requirements related to Underwriting.
• A comprehensive understanding of Underwriting guidelines and mandates, processes and standard operating procedures.
• A minimum of five years’ underwriting experience, with proven knowledge across Commercial, Agriculture, Hospitality, Sectional, and Personal Lines underwriting.
• Administering and processing new business, renewals, mid-term adjustments, reinstatements and cancellations.
• Resolving credit control queries related to Underwriting processing.
• Managing backlogs with high-volume underwriting cases.
• Proven leadership experience, with accountability for leading and developing teams. 

Educational Requirements    

• Min Matric
• NQF level 5 or equivalent Qualification
• Bcom Qualification - Advantageous

Deadline: 5th April,2026