Claims Consultant at Hollard Insurance

Job Purpose:

• The Claims Consultant is responsible for managing claims allocated to the branch, in alignment with branch mandates and company standards. This role plays a key part in ensuring the efficiency and effectiveness of the claims department by upholding technical excellence and service quality. The incumbent will contribute to the growth and profitability of Hollardby ensuring accurate claims settlement, maintaining the department’s professional standards, and fostering strong relationships with internal and external stakeholders, thereby enhancing Hollard’s reputation. 

Key Responsibilities:

• Claims Evaluation & Investigation: Apply technical expertise to assess and investigate claims thoroughly, minimizing financial leakage and ensuring accurate settlements.
• Customer Service Excellence: Deliver exceptional service to both internal and external clients in line with service level agreements and Hollard’s quality standards.  
• Broker Support & Engagement: Provide enhanced support to brokers that extends beyond standard claims processing to include expert technical consultation and comprehensive assistance.
• Risk & Compliance: Ensure compliance with internal policies, claims procedures, and regulatory requirements. Apply Treating Customers Fairly (TCF) principles consistently.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received are to be registered within 24 hours. Ensure accurate and complete claims records are maintained on the claims management system.
• Claims Handling from registration through to finalisation.
• Dispute Resolution: Manage claims disputes effectively, ensuring fair outcomes and maintaining stakeholder trust. 
• Support internal and external audits by providing accurate claims documentation and information. 

Required Knowledge and Experience    

Required Knowledge, Skills and Experience

• Good knowledge of Commercial & Personal with at least minimum of 5 - 7 years’ experience. 
• Good communication skills oral and written (English and Afrikaans). 
• Effective communication and stakeholder management 
• Strong attention to detail and analytical skills. 
• Must have a solid understanding of short-term insurance products, policy wordings and the claims procedure. 
• Must be proficient in insurance terminology and FAIS compliant. 
• Legal knowledge (prescription act, insurance act, FAIS). 
• Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting). 
• Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the right assessor). 
• A basic understanding of reinsurance and treaties. 
• Must have product & basic financial knowledge (estimates, premiums, co-insurance). 

Educational Requirements    

Required Qualifications 

• Grade 12 
• NQF 5 Insurance qualification or equivalent advantageous  
• RE5 

Deadline:18th May,2026