Careers at Hollard Insurance

Job Purpose:

• The Claims Consultant is responsible for managing claims allocated to the branch, in alignment with branch mandates and company standards. This role plays a key part in ensuring the efficiency and effectiveness of the claims department by upholding technical excellence and service quality. The incumbent will contribute to the growth and profitability of Hollardby ensuring accurate claims settlement, maintaining the department’s professional standards, and fostering strong relationships with internal and external stakeholders, thereby enhancing Hollard’s reputation. 

Key Responsibilities:

• Claims Evaluation & Investigation: Apply technical expertise to assess and investigate claims thoroughly, minimizing financial leakage and ensuring accurate settlements.
• Customer Service Excellence: Deliver exceptional service to both internal and external clients in line with service level agreements and Hollard’s quality standards.  
• Broker Support & Engagement: Provide enhanced support to brokers that extends beyond standard claims processing to include expert technical consultation and comprehensive assistance.
• Risk & Compliance: Ensure compliance with internal policies, claims procedures, and regulatory requirements. Apply Treating Customers Fairly (TCF) principles consistently.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received are to be registered within 24 hours. Ensure accurate and complete claims records are maintained on the claims management system.
• Claims Handling from registration through to finalisation.
• Dispute Resolution: Manage claims disputes effectively, ensuring fair outcomes and maintaining stakeholder trust. 
• Support internal and external audits by providing accurate claims documentation and information. 

Required Knowledge and Experience    

Required Knowledge, Skills and Experience

• Good knowledge of Commercial & Personal with at least minimum of 5 - 7 years’ experience. 
• Good communication skills oral and written (English and Afrikaans). 
• Effective communication and stakeholder management 
• Strong attention to detail and analytical skills. 
• Must have a solid understanding of short-term insurance products, policy wordings and the claims procedure. 
• Must be proficient in insurance terminology and FAIS compliant. 
• Legal knowledge (prescription act, insurance act, FAIS). 
• Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting). 
• Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the right assessor). 
• A basic understanding of reinsurance and treaties. 
• Must have product & basic financial knowledge (estimates, premiums, co-insurance). 

Educational Requirements    

Required Qualifications 

• Grade 12 
• NQF 5 Insurance qualification or equivalent advantageous  
• RE5 

Deadline:18th May,2026

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Job Advert Summary    

• Hollard Group Risk (HGR) is a specialist Group Risk underwriter and focuses on the provision of group covers in South Africa.
• An Exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Technical Marketer in our Business Development Area.
• The Technical Marketer is responsible for translating complex Group Risk products, pricing structures, underwriting positions, claims experience, and regulatory considerations into clear, credible, and compelling market-facing material.
• The role sits at the intersection of Product, Actuarial, Underwriting, Claims, and Business Development, supporting brokers and internal sales teams to shift conversations from price to value, outcomes, and benefit design relevance

KEY RESPONSIBILITIES:

Technical Content & Proposition Development

• Develop and maintain technical sales collateral for Group Life, Disability, Critical Illness, Funeral, and related ancillary benefits, among others
• Translate actuarial and underwriting positions into broker-usable narratives (e.g. benefit competitiveness, morbidity alignment, FCL logic)
• Support the articulation of employer value propositions beyond premium (claims outcomes, suitability, governance, FSCA alignment)

Broker & Distribution Enablement

• Produce technical guides, comparison tools, benefit schedules, explainer documents, and FAQs for brokers
• Support Business Development and Distribution with tender responses, RFP packs, and re-broking support material
• Enable consultative selling by equipping brokers to lead benefit redesign and governance-aligned conversations rather than price comparison

Market Education & Thought Leadership

• Develop market education content addressing common misconceptions about group risk benefits
• Contribute to white papers, insight pieces, and technical presentations aimed at trustees, HR, remuneration committees, and governance forums
• Support positioning of Group Risk as risk management and employee value, not a transactional insurance line item

Strategic Product & BD Support

• Work closely with Product, Actuarial, Underwriting and Claims to ensure market messaging is accurate and defensible
• Support new product launches, benefit enhancements, and market repositioning initiatives
• Provide technical input into BD strategies, competitor positioning and differentiation narratives

Governance, Compliance & Accuracy

• Ensure all technical marketing material is FSCA-aligned, Treating Customers Fairly (TCF) compliant, and suitable for intermediary use
• Maintain rigorous technical accuracy, version control and approval processes
• Assist in simplifying technical language without diluting regulatory or contractual integrity

Key Stakeholders

• Group Risk Business Development
• Product & Actuarial
• Underwriting & Claims
• Broker Distribution & Key Intermediaries
• Marketing (brand and campaigns alignment)

Required Knowledge and Experience    

• 5+ years’ experience in Group Risk insurance, employee benefits, or actuarially-driven insurance products
• Strong organisational skills and attention to detail.
• Strong working knowledge of:
• Group Life, Disability, Critical Illness, Funeral benefits
• Pricing and evaluation of group risks schemes
• Underwriting principles and Free Cover Limits
• Claims experience and morbidity drivers
• Broker-led distribution model
• Proactive and solution-oriented mindset.
• Ability to thrive in a fast-paced environment.
• Team player with strong collaboration skills.
• Analytical thinking and problem-solving abilities

Educational Requirements    

• 5+ years’ experience in Group Risk insurance, employee benefits, or actuarially-driven insurance products
• Minimum requirement: Preferably tertiary qualification (mathematics, statistics or business-related degree)

Deadline:18th May,2026

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Job Advert Summary    

• To support the Life Product Development and Pricing team, including pricing analysis, experience monitoring, and reporting. Work with different business areas to develop solutions, build strong relationships and communicate insights clearly.

Key Responsibilities:

• Conduct market research for life, funeral and credit life products.
• Assist with pricing and development of Life Insurance products including Credit Life
• Run quotes for Group Funeral Schemes and Credit Life.
• Prepare policy documents (quotes, specs, master policies).
• Clean and validate data from HINT subsidiaries.
• Analyse product performance and trends.
• Conduct experience investigations to inform pricing assumptions and product improvements.
• Perform VBA coding tasks.
• Contribute to product and model development projects per our Projects Plan.

Required Knowledge and Experience    

• 1-3 years’ experience in a Pricing, Corporate Actuarial or Valuations environment.
• Experience within Life Insurance is advantageous.
• Exposure to Credit Life products and product development will be a strong advantage.

Behavioural Competencies:

• Analytical skills
• Problem solving and adaptability
• Communication and interpersonal skills
• Attention to detail
• Innovation
• Ability to work under pressure and independently
• Time management

Educational Requirements    

• Matric or equivalent.
• A relevant degree (preferably B.Comm, B.Sc or B.Tech) – Actuarial, Mathematical or Financial.

Technical / Professional Knowledge and Skills:

• Good understanding of simple life Insurance products – group products, including credit life and funeral products.
• Understand Pricing and Business Principles.
• Business writing skills
• Microsoft Office suite
• Data analysis
• VBA

Deadline:22nd May,2026

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Role Objectives:

• The Team Leader is responsible for running the daily operations management of the team, as well as providing the vision and team objectives to all members. They need to create an environment of trust, open communication, creative thinking and drive high performance.

Key Responsibilities:

• Monitor the assessment allocations for internal and external assessors done by coordinators and have a follow up process in place with the assessors in terms of acceptance and acknowledgement.
• Ensure strict adherence to Service Level Agreements (SLA’s) with respect to Turn Around Times (TAT) of capturing assessing reports and quality of 1st assessments done.
• Continuously liaise with intermediaries and internal customers to assist solving and or quantifying the loss.
• Ensure fairness and diplomatic communication between the Assessing Department, customers and the various account managers.
• Ensure application of business rules and standard operating procedures are being adhered to.
• Continuous feedback to management with regards to any deviation on process and implement streamlined process where needed to ensure cost effectiveness.
• Monthly progress report of coordinators to Management and ensure quality and feedback on the monthly audits as well.
• Ensure to be kept up to date in terms of industry norm and business skills to ensure growth for the environment
• Provide technical assistance to assessors, clients and claims staff with regards to claims, repairs and client queries
• Ensure that all assessing matters are handled within agreed SLA’s by partnering with line leaders and employees.
• Ensure regular audits conducted within the team, test for accuracy and whether policies and procedures have been followed.
• Ad Hoc Projects

Required Knowledge and Experience    

• At least 5 years short term insurance industry and product knowledge
• 2 Years knowledge and experience in a assessing role
• At least 3 years experience in a managerial role
• Panel beating and/or mechanical repair and/or spray painting

Educational Requirements    

• Grade 12/matric
• NQF Level 5 Insurance qualification advantageous
• Relevant tertiary qualification

Deadline:19th May,2026

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Job Advert Summary    

• Hollard Group Risk (HGR) is a specialist Group Risk underwriter and focuses on the provision of group covers in South Africa. We are looking to recruit a Group Risk Pricing Specialist, based in Parktown Johannesburg or Cape Town.
• The pricing team is an operational support division to HGR, pricing group risk products offered to new and existing clients by assessing and assisting in managing the associated risk.

KEY OUTPUTS:

• Keeping track of new and existing work items and ensuring that the deadlines are met.
• Pricing and benefit design of large/complex new and existing business opportunities.
• Negotiation with clients, reinsurers, brokers and sales team on all aspects linked to Group Risk business
• Driving discussions relating to the sign-off and rating of new business opportunities.
• Processing of quotes/renewals/claims experiences and completion of all client related documents.
• Producing and assisting in peer checking of team members’ final quote/renewal documents.
• Ensuring all task items are correctly filed and up to date.
• Attend meetings with various stakeholders as required.
• Ensure deadlines and meet or negotiate with all relevant stakeholders where necessary.
• Ensure effective communication between all stakeholders including clients, reinsurers, brokers and sales team with a view to building and maintain good stakeholder relationships and meet expectations.
• Ensure accurate and timeous provision of information.
• Adapt and collaborate effectively with team members in a fast-paced environment. Showcase analytical thinking and problem-solving abilities in pricing strategies or financial analysis.

Required Knowledge and Experience    

• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent computer skills (Excel, Word, Powerpoint)
• A self-managed individual
• Proactive and solution-oriented mindset.
• Ability to thrive in a fast-paced environment.
• Team player with strong collaboration skills.

Educational Requirements    

• Minimum requirement: Preferably tertiary qualification (mathematics, statistics or business related degree)
• Minimum of 5 years’ experience in the Group Risk Pricing Environment.

Deadline:21st May,2026

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Job Purpose

•  Accountability for the effective end-to-end operational management of Hollard Alternative Risk Transfer (HART) within the Hollard Insure Specialist Lines Division. The role ensures operational excellence, governance, regulatory compliance, financial discipline and service delivery across HART structures, while enabling sustainable growth, regulatory compliance and strong stakeholder relationships.

Key Responsibilities:

 Risk Management: Regulatory Compliance & Governance:

• Ensure that complaints/rejections/cancellation cases are resolved appropriately and in line with Hollards compliance and legal framework
• Management and implementation of all other regulatory/legislative requirements including compliance of HART registered reps
• Identify, assess and mitigate operational risks, including business continuity and disaster recovery considerations.
• Ensure adherence to contractual obligations within HART arrangements, including SLAs with brokers, partners and service providers.
• Support internal and external audits by ensuring readiness, accuracy of data and timely remediation of findings.

Management of the claims department:

• Setting the strategy and structure for the claims department
• Management and implementation of claims procedures (SOP’s) in place including SLA’s and mandates
• Map processes efficiencies and key claims ratio management
• Monitor and manage technical reserving
• Productivity management of claims team
• Managing the policy admin department
• Setting the strategy and structure for the policy admin department end to end operational responsibility for policy admin
• including process efficiency ensuring policy admin is suitably structured
• Productivity management of admin team

Stakeholder & Relationship Management:

• Build and maintain strong working relationships with internal stakeholders including underwriting, claims, finance, legal, compliance, distribution and IT.
• Engage with external stakeholders such as brokers, administrators, reinsurers and service providers to support service excellence and growth.
• Manage our obligations as an agent of Sasria
• Build and maintain strong working relationships with HART IT developer to ensure system enhancements are managed and system efficiencies are achieved
• Act as a key operational escalation point for HART related queries and issues.

People & Capability Management:

• Lead, coach and develop the HART operations team to deliver high-quality, consistent outcomes.
• Drive performance management through clear objectives, regular feedback and development plans.
• Ensure appropriate capacity, skills and role clarity to support current and future HART requirements.

Continuous Improvement & Innovation:

• Identify opportunities to enhance operational efficiency, automation and data quality across HART processes.
• Contribute to product, process and system enhancements in collaboration with HART leadership.
• Support new HART initiatives, feasibility assessments and implementation from an operational readiness perspective.

Required Knowledge and Experience    
Required Knowledge and Skills

• Ability to communicate with individuals at all levels of an organization
• Good analytical skills
• Good work ethic and strong goal orientation
• Business Acumen: Understands the business and / or technical imperatives impacting the department and applies this knowledge to enhance departmental performance
• Analytical Ability & Decision-making: Analytically evaluating information in a systematic manner to solve problems and make effective decisions.
• Interpersonal impact: Builds trusting relationships between individuals and teams through open and honest communication.
• Team work: Co-operates and works well with others in the pursuit of team goals; shares information; supports others
• Client orientation: Displays passion in actively building and maintaining exceptional client relationships and providing superior service.
• Work & Self Management: Displays energy, drive and initiative to achieve personal and/or team objectives. Manages & completes agreed tasks, on time, to required standard, delegating appropriately and overcoming obstacles.
• Communication skills: Ability to communicate effectively in verbal and written forms – this includes presentation skills and report writing

Required Experience

• 10 years’ experience in insurance

Educational Requirements    

Required Qualifications

• Finance or similar insurance qualification
• Technically compliant
• FAIS Compliant

Deadline:20th May,2026

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Job Purpose

• Provide support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch. Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business. Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centres of excellence. Contribute to the growth and profitability of Hollard. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Ensure sound working relationships with all stakeholders.

Key responsibilities:

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register, all quotes to be sent to Broker Consultant who in turn will forward to Broker, complete the new business worklist and responsible for follow up, ensure all renewals are processed for preparation to negotiate with brokers – Broker Consultant responsible for final sign off, processing and following up all declaration letters, assist with follow up and confirmation of surveys and ensure Risk Recommendations are followed up – diary system to be used for this, prepare all new business closings prior to handing over to underwriting for processing, answering of Broker Consultant’s telephone in their absence. Assist with servicing, growing and maintaining renewal policies. Confirm rating and cover on endorsements requested. Assist in ensuring that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
• Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regard to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable. Ensure unsuitable risks are declined.
• Relationship Management: Interact frequently with brokers and/or agents.
• Customer service: Provide timely and professional customer service to stakeholders.
• Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.
• Reporting: Assist when required in producing reports eg. sales trends reports.
• Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy.
• Continuous Process Improvement and Compliance: Adhere to and maintain standards pertaining to sales processes and recommend improvements.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• TCF: Ensure that customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players

Required Knowledge and Experience    

• Must demonstrate good communication skills, both verbal and written, to effectively interact with internal and external stakeholders.
• Sales and marketing skills and a solid understanding of TCF principles are key competencies for this role.
• The successful candidate must possess strong relationship management skills to foster trust, collaboration, and long-term engagement with internal and external stakeholders.

Educational Requirements    

• Matric
• NQF 4 Insurance qualification or equivalent advantageous
• RE advantageous

Deadline:20th May,2026

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Job Purpose

• The purpose of the Business Support Consultant role is to provide operational, technical, and stakeholder support to the business unit and branch network, ensuring effective service delivery, a strong customer and broker experience, adherence to IT governance requirements, and continuous improvement of business processes across the value chain.

Key Performance Area’s

Business Support (Operational and Technical)

• Provide general business and operational support to improve customer and broker experience.
• Support branches with IT-related issues and act as a central access point for business units and branches.
• Ensure customer service standards are maintained in line with agreed service level agreements.
• Provide technical advice and operational assistance where required.
• Document, maintain, manage, and communicate policies and procedures related to the operational support value chain.

Customer and Broker Experience

• Drive action from customer and broker insights by aligning initiatives to business priorities and challenges.
• Develop, motivate, and influence recommendations to improve customer and broker experience.
• Engage with regional stakeholders to understand local needs and implement impactful customer and broker experience initiatives.
• Participate in selected projects aimed at improving customer and broker experience.

IT Governance and SLA Management

• Ensure IT governance requirements are adhered to across the branch network.
• Support the business in making informed IT-related decisions.
• Identify risks, determine mitigating strategies, and maintain appropriate risk records.

Stakeholder Management

• Act as the central point of coordination and communication between IT, Risk and Compliance, Product and Pricing, and cross-functional teams.
• Build and maintain effective working relationships with internal and external stakeholders.
• Provide feedback to Analytics and Continuous Improvement teams on opportunities identified within branches.
• Ensure compliance requirements are implemented and maintained within assigned regions.
• Communicate clearly, effectively, and professionally with all stakeholders.

Application Monitoring

• Monitor application and server performance to ensure system stability.
• Maintain and manage New Relic dashboards.
• Configure and manage application alerts to proactively identify system issues.

Required Knowledge and Experience    
Experience

• One to three years’ experience within an IT operations, or business support environment.
• Exposure to insurance operations, customer experience, and business support processes.
• MS Suite of products as an advantage

Key Measurements of Outputs

• Achievement of service level agreements and agreed turnaround times.
• Quality, accuracy, and timeliness of operational and management reporting.
• Reduction in operational backlogs and recurring IT-related issues.
• Improvement in customer and broker experience outcomes and insights.
• Compliance with governance, policy, and procedural requirements.
• Effectiveness of stakeholder engagement and issue resolution.

Behavioural Competencies                

• Stakeholder focus                                  
• Customer-centric mindset

Technical Competencies

• Knowledge of insurance terminology and products.

Educational Requirements    
Qualifications 

• Relevant qualification in Business, Project Management, or Information Technology.
• Insurance-related qualification and regulatory examinations will be advantageous

Deadline:21st May,2026