Current Jobs at Discovery Limited

Job Purpose

• Understand the business requirements, and through a structured process, document, validate and translate it intfunctional specifications that are used by developers tdevelop a technical solution. Test and validate the functionality of the technical solution against the business requirements. Ensure that the business requirements are delivered in the implemented solution. Interface between the business customer and the development team with regards tthe business, non-functional and functional requirements.

Key Outputs may include but are not limited to:

Analysis, Documentation & Design Skills

• Business and technical requirements gathering and analysis thereof, and ensuring requirements and expectations are met, and that all possible scenarios are covered.
• Formulation of analysis documentation, Functional Specifications, Interface Specifications, and prototypes in accordance with industry standards and team best practices.
• Perform analysis on system interfaces and create corresponding interface specifications.
• Introduction of Business Process improvements, and formulation of Process Diagrams.
• Provide support tbusiness in implementing effective and efficient solutions.
• Implement, configure, and test feasible solutions, and evaluate alternative workflow solutions.
• Analyze, model, and interpret data using different tools and techniques.
• Collaborate with the team and stakeholders tdesign solutions and develop alternative proposals, tensure that the intent of the business requirement is met.
• Define functional requirements in accordance with the solution architecture proposed tmeet the business and functional requirements.

Facilitation Skills

• Conduct Functional Specification walkthroughs with developers and participate in collaborative problem solving workshops.

Technical Skills

Good understanding of UML, specifically:

• Use Case Diagrams & Narratives
• Sequence Diagrams
• Activity Diagrams
• Entity Relationship Diagrams

Testing Skills

• Creation, review, maintenance and execution of test cases, scenarios, and results.
• Functional Testing of delivered functionality against gathered business requirements and test cases and scenarios.
• Non-functional testing including security, usability, performance, and reliability testing as per team best practices and standards.
• Defect management and regression testing (where applicable), including providing input intthe generation of automated test scenarios.

Support & Troubleshooting Skills

• Escalation and management of issues identified during a project / BAU.
• Production log analysis & management including root cause analysis.
• Problem resolution and troubleshooting.
• Identify options for potential solutions and assess them for both technical and business suitability.
• Work closely with developers, testers, and a variety of end-users tensure technical compatibility and user satisfaction.

Progression Skills

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Work Experience

• Minimum of 3-5 years’ experience in Technical Systems Analysis and Integration.
• Experience in Agile (breaking down Epics intsmaller User Stories, estimating, and writing User Stories).

Preferred:

• Experience working in a SAFe environment
• Experience in Data Analysis (preferred)

Technical Skills:

• BPMN 2.0
• UML Modelling
• Data modelling (minimum being able tunderstand these.
• Intermediate and Senior Systems Analysts must be able tmodel data)
• Use Cases High standards for delivery
• Requirements definition
• User Story definition
• Web-services exposure
• Agile project delivery
• Structured and analytical problem solver
• Process Mapping

Preferred:

• Experience with Sparx Enterprise Architect, Rational Rose, or similar.
• Experience in Software Development.
• Experience with API’s.

Personal Attributes or Competency Profile:

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Stress Management
• Time management and prioritization
• Learning orientation
• Innovation
• Bias for action
• Teamwork and co-operation
• Critical thinking
• Strong analytical and problem-solving skills
• Navigate ambiguity and complexity

go to method of application »

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Job Description

• Identifying sales opportunities
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Life Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification