Current Jobs at Discovery Limited

Job Description

• Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

 Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

 Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

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Key Purpose of the role

• The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

• We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

• conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
• conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
• providing clients with information on new and existing products, benefits and services
• designing financial strategies
• assisting clients to make informed decisions
• reviewing and responding to clients changing needs and financial circumstances
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills

Qualifications and Experience:

Minimum

• Wealth management qualification with at least 120 credits
• RE5 qualification
• At a minimum 2 years’ experience as a Financial Advisor

Beneficial:

• Understanding of Financial Planning
• Knowledge of insurance (short-term, health, risk and investment industry)

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Key Purpose

• To develop unique, data-driven solutions to problems faced within the operational processes for Insure. This includes optimizing and generating efficiencies in claims, sales and servicing processes using statistical, actuarial and data science techniques. This role offers the opportunity to apply machine learning and generative AI to solve a large variety of business problems practically. This role specifically focuses on optimizing processes that involve external suppliers (procurement) but is not limited to this. A core focus would be to develop, implement and drive strategic procurement initiatives.

Areas of responsibility may include but are not limited to

• Develop supplier scoring and evaluation algorithms that align supplier and business objectives
• Develop incentive models and strategies for suppliers
• Optimize and automate supplier appointments and allocation for all claim types as services.
• Using generative AI to optimize business and procurement processes.
• Advanced Procurement (supplier) analytics
• Develop procurement fraud and audit models

Knowledge and Skills

• Statistical and analytical skills (Advanced)
• Programming Skills: SQL, Python, Radar (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced)
• Strategic thinking
• Problem-solving skills
• Management skills
• Experience using generative AI (beginner)
• Modelling skills (Advanced)

Education and Experience

Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Strong mathematical/economics candidate (Essential)
• Qualified actuary - if from an actuarial background
• Fellow of the Actuarial Society of South Africa (FASSA) or Associate Member of the Actuarial Society of South Africa (AMASSA) – (Advantageous)

 Minimum Experience:              

• 6+ years of experience in management and strategic data science/ actuarial roles
• At least 3 years specific short term insurance experience

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Key Purpose of the role

• This Learnership leads to a nationally recognised NC: Wealth Management NQF Level 5 qualification which consists of structured learning components combined with practical/workplace experience in the Financial Services industry. The successful candidates will be responsible for the administration and provision of support services to different business teams.

Areas of responsibility may include but not limited to

• Maintenance of accurate details and statistics related to queries received and resolved.
• Coordination of administration and routing of tasks and queries to correct departments and consultants.
• Manage required mailboxes and respond to queries within the agreed Service Level Agreement (SLA)
• Comprehensive management of queries received
• Log IT request for call retrievals
• Assist with the retrieval of call recordings.
• Identify sales opportunities

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem-solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.
• Speaks fluently and writes in a well-structured and logical manner.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60%)
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary (financial) qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 30 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
• Only South African candidates by birth will be considered.

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Key Purpose

• This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
• Within the Digital system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
• iOS developers support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
• iOS developers in the Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

Senior iOS developers must have a competent understanding of:

• The system development life cycle and can explain the developer’s role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

Senior iOS developers should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments Within 6 months of being in the position, a senior iOS developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Excellent written and oral communication skills (English)
• Ability to work in a self-driven, complex environment with multiple and changing priorities
• Ability to focus on deadlines and deliverables
• Ability to think abstractly
• Ability and desire to quickly learn new technologies
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Process Mapping
• Software testing pack design, functional testing

Responsibilities

• Maintain and extend existing development activities
• Work with customers to determine project requirements
• Design software to fulfil customer requirements
• Develop software from requirements and specifications
• Find and repair software defects; unit testing, UI automation testing
• Stay current with Apple and iOS standards and guidelines
• Documenting development work done

Education and Experience

Minimum

• Informatics degree or Diploma
• 4+ years’ experience developing iOS applications

Advantageous

• 2+ years’ user interface analyst experience
• Software Engineering related degree/qualification
• Honours degree
• Business experience and product knowledge
• Experience in Objective-C is beneficial

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Key purpose

• Apply a risk-based audit approach when palling and conducting internal audit assignments.
• Training and development according to identified core competency gaps.
• Create plans and work schedules aimed at evaluating systems and operations for potential risk.
• Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization

Key Outputs

• Apply a risk-based audit approach when palling and conducting internal audit assignments.
• Training and development according to identified core competency gaps.
• Create plans and work schedules aimed at evaluating systems and operations for potential risk.
• Risk management reports and documents aimed at improving the risk awareness and risk culture of  the department/organization.
• Identify new risk facing the business.
• Identifying interim and permanent controls throughout the work of the department and through the review and analysis of the findings and reports of the Risk Analysis and Audit functions.
• Create, roll out and maintain risk management frameworks.
• Deciding and Initiating action.
• Presenting and communicating information.
• Delivering results and meeting business expectations.
• Perform research and document it.
• Assist with various projects within the Operational field of the business area.
• Background experience in training of consultants

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Excellent verbal and written communication skills along with well developed presentation skills.
• Excellent report writing and presentations are essential.
• Planning and scheduling work and meeting deadlines.
• Process understanding and well developed analysis and problem solving skills
• Understanding of statistics and the application of statistical sampling and similar methodologies
• Manages time effectively
• Works productively in a pressurized environment
• Plans activities/projects well in advance and takes account of changing circumstances
• Makes rational judgments from the available information and analysis

Qualification & Experience

The successful candidate must have the following qualifications and experience:

 Essential:

• Matric
• Experience working with excel and word on an Advanced level

Advantageous:

• Knowledge of Discovery products
• Tertiary qualification an advantage
• NQF5 and RE5 qualification compulsory

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Key Purpose

• Utilise actuarial, behavioural, health and wellness, and investment strategies to create world first investment products and services
• Assist in product innovation and implementation of new and existing projects.
• Manage projects through the cycle of development and implementation into the Discovery Invest business.
• Help drive the digital strategy.
• Research, identify and validate target products and markets both locally and internationally.

Responsibilities

R&D project delivery

• Work with Research & Development team members to develop new and innovative products, benefits and programmes
• Price, model and present new initiatives to key stakeholders
• Define and document business requirements and specifications
• Interact across various Discovery businesses, systems and other necessary processes to ensure implementation of the new products

Partner market strategy

• Research, identify and validate opportunities in international markets and partners
• Perform assessments of the legal/regulatory environment, including relevant restrictions
• Liaise with product managers and actuaries within various business units
• Develop pricing strategies which enable the partnership to meet its financial objectives

Digital Delivery

• Assist in the development of the Invest and Cogence digital strategies for both clients and intermediaries
• Manage the product life cycle of new web development, including the development of product specification and testing of new functionality
• Build and maintain relationships with global partners and stakeholders

Education and Experience

• Post Graduate degree in Actuarial Science, Mathematics and/or Statistics
• Nearly qualified actuary; 2+ years’ experience as an actuarial analyst
• Advanced proficiency in MS Office (Excel, Powerpoint and Word) - essential
• VBA – intermediate level – advantageous
• Prophet – intermediate level – advantageous

Preferred Competencies

• Innovation: Generate and articulate creative, system-aware product ideas and requirements in a clear, structured manner.
• Relationship Management & Networking: Provide regular presentations to executive committee. Interface with various stakeholders and build strong internal and external partnerships through effective communication and collaboration.
• Delivery, Drive & Positivity: Accept and actively pursue demanding goals, plan effectively, and deliver under pressure with a focus on outcomes.
• Analysis: Break down complex data into patterns and insights to support sound decision-making and innovative problem-solving.
• Teamwork: Communicate clearly, adapt to team dynamics, and secure buy-in through collaboration.
• Business Astuteness: Demonstrate commercial awareness, adapt to diverse stakeholders, and identify opportunities for growth and efficiency.
• Technical Skills: Develop and maintain actuarial and statistical models with precision and attention to detail.

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Job Purpose 

• Execute and manage dialer strategy for the collections team to ensure campaigns are penetrates efficiently and effectively to meet performance targets and business goals.

Key Performance Areas

• Keep dialer downtime to a minimum and ensure all issues are communicated to IT & management immediately.
• Manage dialer functionality including blended, inbound and outbound campaigns,
• Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.
• Monitoring the team and agent performance through blended/dialer system and maintaining maximum productivity with minimum idle time.
• Hourly performance reporting delivered to the operations teams
• Providing analysis proactive and current to the operation manager and team leaders to help increase performance and productivity across the floor.
• Present, explain and gain support for changes to the dialer strategies or processes based on analysis.
• Analyze data files and best dialing times to keep the operation as productive as possible.
• Constant monitoring of agent activity to ensure maximum productivity is achieved.
• Maintenance of dialer templates and provision of these to the business where necessary.
• Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent sales.
• Meet deadlines for reporting and that the reports are accurate and presented to highest standards.
• Manage stakeholder relationships with onsite and offsite team to ensure dialer is operating optimally

Technical Competencies

• Ability to oversee the dialing strategy framework and provide thorough feedback.
• Ability to provide Industry/best practice insights into dialing and campaign strategy
• Ability to champion challenge dialer practices to optimize penetration and conversion outcomes.
• Technology insights to achieve team objectives
• Good tactical insights into Dialer and Campaign Management frameworks to facilitate operational execution
• Good understanding of productivity and capacity management outcomes
• Excellent verbal and written communication skills
• Stakeholder engagement (internal and external)
• Microsoft office, especially Excel
• Statistics knowledge and ability to comprehend and analyze dialer-output data
• Strong analytical skills required, including an extensive understanding of how to interpret department business needs and translating them into operational requirements.
• Numerically orientated
• Ensure Compliance and Quality Assurance adherence to industry regulations and company policies regarding customer interactions.

Behavioral Competencies

• Business Acumen [ability to make sound decisions]
• Analytical
• Results and deadline driven
• Resilience
• Teamwork
• Collaboration
• Problem solver
• Interpersonal skills
• Self-Starter (can work independently)

Education

• Grade 12
• Relevant Tertiary qualification

Experience

• 3 years’ experience on previous dialer knowledge
• Data analytics (SQL Knowledge is advantageous)
• Proficient in MS Office (Excel – advanced)
• Minimum of 3 years of experience in a call centre environment, with at least 1 year in a dialer management role (Preferred).
• Experience in call centre analysis.
• Ability to compile information and prepare reports that are easily translatable for client delivery
• Basic knowledge of digital marketing tools and platforms (e.g. Genesyscloud, campaign management & Dialer management)

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Key Purpose

• Senior Android developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support. 

Areas of responsibility may include but not limited to

The senior Android developer must have a competent understanding of:

• The system development life cycle and can explain the Java developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

Senior Android developers should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments within 6 months of being in the position, a senior Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• 3+ Year IT related Degree or Diploma (BSc/BTech or similar)
• 4+ years’ experience developing Android applications
• Have worked on multiple published apps in the Play Store

Advantageous

• 4+ year user interface analyst experience
• Java related degree/qualification
• Honours degree
• Business experience and product knowledge
• Experience in Kotlin beneficial
• Experience with agile development methodologies
• Experience with automated testing tools and techniques
• Experience with GIT
• Native Android