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  • Posted: Oct 11, 2024
    Deadline: Not specified
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    Our Hospitals endeavours to create a statement of confidence in the health development sector. Being the largest wholly owned Private Hospital Group in the private health care industry in the Western Cape, the company prides itself to provide World Class medical facilities, which are accessible to the local communities in Cape Town and Richards Bay. Our pati...
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    Chef

    Description

    • Ensure the quality, presentation, consistency and taste of all meals
    • Maintain appropriate hygiene standards of the workstations and kitchen at all times
    • Ensure that specifications are correct according to the standard recipes
    • Ensure daily and meals and food for functions are prepared timeously
    • Ensure the correct accompaniments and condiments are served with all meals
    • Control production costs, i.e. no over production, and use of leftovers
    • Develop direct reports
    • Provide input into the training and development of subordinates
    • Assist the Assistant Catering Manager with menus; creativity and innovation
    • Assist with the service and presentation of meals

    Requirements

    • Grade 12 with a recognised Chef qualification and 3 years’ experience
    • Thorough knowledge of cookery terminology and preparation methods
    • Knowledge of Halaal dietary needs and cultural requirements and constraints
    • To oversee the preparation and cooking of all meals served by the Catering Department as per the standard recipes, production schedules and cycle menus

    go to method of application »

    Patient Relations Officer (Night Duty)

    Description

    • Supervise the functionality and performance of the 24-hour WhatsApp bot, ensuring it operates smoothly and effectively during designated shift hours.
    • Address and resolve patient queries and issues that the bot cannot handle and escalate enquiries and complaints to relevant departments as needed.
    • Review patient interactions with the bot to identify issues or areas for improvement and provide feedback to the Client Service Officer who will advise the development team.
    • Prepare daily reports summarising patient interactions, common issues, and escalations during the shift.
    • Perform routine checks to ensure the WhatsApp bot is updated and functioning correctly, reporting any technical issues to IT support.
    • Maintain professional and clear communication with patients and colleagues to ensure a high level of customer / patient satisfaction.
    • Stay updated on new features and functionalities of the WhatsApp bot and participate in training sessions as required.

    Requirements

    • Grade 12
    • Relevant Tertiary Qualification will be advantageous
    • Minimum of 2 years' experience in a client services role, preferably in a 24/7 support environment
    • Previous experience working in a hospital environment will be advantageous
    • Familiarity with WhatsApp Business API and basic troubleshooting techniques
    • Experience with CRM systems is advantageous
    • Excellent verbal and written communication skills with the ability to manage difficult situations calmly and effectively
    • Strong analytical skills with the ability to quickly identify and resolve issues
    • Keen attention to detail to ensure accuracy in reporting and communication
    • Availability to work evening/morning shifts, including weekends and public holidays
    • A strong commitment to providing exceptional service to patients/stakeholders
    • Ability to work effectively in a fast-paced environment and adapt to changing client needs
    • Works well independently and as part of a team to ensure continuous support coverage

    Method of Application

    Use the link(s) below to apply on company website.

     

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