Current Jobs at Motus Holdings Limited

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.

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Key Duties and Responsibilities:

• Prepare thoroughly for level tests in order to qualify within the maximum of 3 years.
• Assist with housekeeping; keeping tools and equipment clean and in good order.
• Follow workplace safety, conduct rules and protocols.

Requirements:

• Grade 10 with Pure Maths or Technical Maths and Science
• Completed N2 or higher (Must have done Motor Theory)
• NCV Level 4 (Must have done Pure Maths)
• To be eligible for a Diesel Apprenticeship, applicants must have an N2 with a Diesel Theory Quailification

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GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Adhere to standard operating procedures (SOP’s) within the area of accountability. 
• Contribute to the development of standard operating procedures and guidelines within the area of accountability. 
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality. 
• Report on transactional and process activities to enable timely and effective decision making. 
• Conduct research and gather data to provide information on product defects and submit to the importer/distributer.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
• Inform and educate customers through the Service Advisor, on technical fault findings and corrective action taken, to ensure retention of existing customers;
• increase sales revenue and increase the organisational customer base.
• Minimise rate of return to adhere to CSI and OEM/Importer standards.
• Provide a fault finding and systems diagnostic service on vehicles
• Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Provide service advisors with accurate vehicle health report to enable increase sales revenue.

CLIENT/CUSTOMER

• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceeds customer expectations. 
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional
• service delivery.
• Ensure customer assets are safe­guarded as per company policies and procedures.
• Provide specialist advice to customers through the service advisor.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills 
• Own and live up to company values. 
• Participate in forums that positively contributes to functional knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.

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Key Tasks:

• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing via social media and accepted digital platforms, and promotions.
• Attend regular sales meetings.
• Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.

Experience Required:

• A minimum of 2 years of sales experience in the motor dealership industry. 
• Solid NEW CAR sales background would be of advantage.
• A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

Qualifications Required:

• Senior Certificate (Grade 12)

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The responsibilities of a Service Manager include the following tasks:

• Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
• Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
• Manage escalated workshop (technical) problems accordingly, including:
• Escalation of technical/ product related issues to OEMs.
• Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
• Ensuring future corrective action plans to address various technical problems are implemented.
• Ensure accurate workshop capacity planning according to productive and available staff is done.
• Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
• Achieve industry leading standards of customer care, process efficiency and cost control.
• Exceed all targets and labour sales objectives through efficient workshop operations management.
• Ensure efficient equipment and asset control, and administration processes.
• Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
• Responsible for the annual budget of Service Department.
• Manage risk (financial and non–financial) within department.
• Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
• Maintain good housekeeping within department, including ensuring compliance to OEMs CI guidelines within the department.
• Manage and improve environmental, health and safety standards.
• Conduct departmental meetings and general aftersales meetings to ensure effective communication.
• Manage training of all service staff.
• Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience: 

Minimum Qualifications and Experience needed:

• Must have a minimum of Grade 12
• Managerial experience in a Service Department essential
• Preference will be given to candidate with Service Technician Qualification
• Must have Honda/Mitsubishi training experience
• Must have a valid driver’s license
• Must have a clear Criminal Record
• Must have Leadership and Time Management skills
• 5+years’ Experience as a Service Manager

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Specific Role Responsibilities

• The achievement of the budgeted Profit before Tax.
• Achievement of at least 90% of franchisor VW sales targets.
• Support Business Manager in respect of sighted deals.
• 100% of all deals should be sighted, Deal file compliance.
• The achievement of CSI based on the three months national rolling average.
• Risk Management, Compliance with group process policy.
• Meet BEE objectives of the DTI scorecard.
• Training and development.
• Staff turnover.
• Customer Care Standards Procurement Trade in processes.
• Outright purchase process.
• Demo Vehicles.
• Trade Sales-trade-ins sold directly to the Trade.
• Vehicles kept for stock.
• General Consignment Vehicles.
• Appraising vehicle value
• Social Media Marketing.

Qualifications and Experience

• Higher Certificate and / or Advanced National (Vocational).
• Certificate with NQF Level 4.
• Management and or marketing degree will be an advantage.
• Recognised Management Diploma of Certificate related to VW Industry qualification (or working towards).
• Experience in used vehicle sales 7 Years’ experience
• 3 Years’ experience in Management
• Industry Legislation compliance / Knowledge,
• Valid driver’s License.
• Proven track record in managing people and working on VW software systems.

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Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial loss

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s license

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Applications & Software Management

• Manage day-to-day operations of business-critical applications, supported by external software development partners
• Oversee development and testing environments, software pipelines (CI/CD), and release cycles
• Collaborate with business units to prioritise and approve enhancements, fixes, and new functionality
• Ensure integration points and APIs are stable, secure, and performing optimally

Integration, Vendor & Cost Oversight

• Track, manage, and report on all software-related costs, including development effort, licensing, renewals, and integration services
• Maintain relationships with software development vendors and integration partners, ensuring high-quality delivery and responsiveness
• Monitor and control software licensing, vendor invoices, and budget allocations
• Coordinate external dependencies and integrations to support seamless business operations

IT Infrastructure Oversight (via IT Shared Services)

• Ensure IT Shared Services deliver reliable infrastructure support, including uptime, backups, patching, and security
• Actively monitor the performance of infrastructure supporting M-Sure systems, ensuring any risks or issues are followed up and resolved
• Track patching, backup health, system availability, and endpoint protection to ensure compliance and resilience
• Engage with IT Shared Services to support platform upgrades, capacity planning, and recovery testing

People & Team Management

• Lead a dedicated IT team responsible for application support and incident resolution
• Set team priorities, provide coaching, and foster a collaborative, high-performance culture
• Ensure the team is aligned to support business priorities and evolving technology needs

Audit & Risk Support

• Support internal and external audit processes by ensuring system documentation, access records, and controls are in place
• Track and resolve audit findings and support continuous improvement in areas such as change tracking, patch management, and backup testing
• Promote an environment of operational readiness and sound IT practices

Business & Executive Engagement

• Serve as the key IT point of contact within M-Sure, engaging with senior and executive stakeholders
• Communicate delivery timelines, risks, incidents, and system statuses in a clear, business-friendly manner
• Actively contribute to planning discussions where systems and technology play a role

Budgeting & Reporting

• Manage the IT budget, including software costs, development spend, and services
• Produce regular reports on IT performance, risks, budget variances, and system updates for senior management
• Identify and track opportunities for cost optimisation or service improvement

Qualifications and Experience

• Bachelor’s degree in information technology, Computer Science, or related discipline
• Minimum 3 -5 years in IT management roles, including experience with outsourced software development
• Strong understanding of application lifecycle management, environments, and integrations
• Familiarity with infrastructure concepts such as patching, backups, firewalls, and endpoint protection
• Experience supporting audit and compliance reviews
• Solid experience managing budgets and producing business-aligned reports

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Specific Role Responsibilities

• Support and drive the business's core values
• Insight into group and divisional strategies, business plans and strategic intent
• Sound knowledge and understanding of role-specific internal processes, policies and procedures
• Sound knowledge of competitor activity
• Sound internal and external network
• Products within brand
• Governance and compliance regulations and requirements
• Business structures (networking)
• Relevant written and verbal contracts (SLA’s, etc)
• Express and implied ethical responsibilities

Qualifications and Experience

• Matric and/or grade 12 (NQF Level 4 equivalent qualificatin)
• Min of 5 years experience in a management role with a customer service focus (Commercial Vehicle Industry beneficial).
• Proven track record in leading and managing people.
• Valid Driver’s License.
• MS Office (advanced)
• Mercedes-Benz C-Manager Certification will be an added advantage.
• Relevant post-matric qualification in Management will be an advantage

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Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s license

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MAIN JOB FUNCTIONS:

Staff:

• To establish the staffing levels required to achieve departmental objectives.To select, hire, train and develop sales department staff.To identify departmental training needs in conjunction with training staff.To ensure resultant training programmers are completed and adequate records maintained.
• Establish and administer "in-dealership" training as required to cater for new model launches.Operate staff performance and appraisal systems and ensure action taken on results.Establish and review sales basic pay and incentive schemes..

Administration:

• Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.Review with Dealer Principal all activities and reporting systems within department.
• Ensure that adequate safety and security procedures exist and are operated.Monitor cleaning of new and used car stock.Monitor cleanliness of showroom, forecourt sales area and other sales-related areas..

Communications:

• Maintain good liaison with other managers.Advise Dealer Principal and all other managers on sales matters.Advice subordinates on appropriate sales related matters.
• Maintain direct liaison with manufacturers’ representatives and all other contracts.Propose special sales promotions as appropriate.Ensure adequate stocks of car and product display material is available.. 

Marketing:

• Formulate marketing plan, initiate and conduct new car launches and promotions.
• Formulate marketing plan and initiate used car sales promotions.. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
• Handle customer complaints and ensure corrective action is taken.Maintain record of customer complaints or congratulations for analysis and use as required.. 

Finance:

• Review all pricing policies, discounts and "trade-in" dealings to maintain dealership profitability.
• Monitor costs and general condition of demonstrator fleet.
• Monitor sales department financial performance weekly.
• Monitor credit and finance commission income to ensure budget requirements are met.
• Monitor outstanding debtor situation and take appropriate action.oValuation of trade in carsoManagement of the Higher Gear systemoManagement of the Bid4Cars valuation systemoDue diligence with regards to supplier workmanship and pricing

Qualifications and Experience

EXPERIENCE, QUALIFICATIONS AND TRAINING

• Sales management and marketing skills, knowledge and experience.
• Ability to manage and administer a department, to provide organisation, systems and leadership.
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Able to motivate a sales team to achieve objectives.
• Sales qualification, technical qualifications an added advantage. 
• Minimum experience required: 3 years in a similar environment. 

Minimum Qualification: 

• Higher Certificate. 
• Volume dealer experience 45 new cars per month 
• Manage a team of 8 Sales Executives. 
• Financial, online and marketing experience will be favourable. 
• Internal and external complaint management and resolution will be favourable 

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INBOUND:  Passenger

• Call comes in – Agent identifies call (Hyundai, Tata, Kia, etc.)
• Agent obtains VIN number from client
• Agent picks up clients details on system
• Agent asks client for colour, registration number and mileage of vehicle
• Agent obtains clients first name, surname and contact number
• Agent captures details onto system about what is wrong with the vehicle
• Agent enters clients address and informs client that he will call back shortly with a delay time and who will be coming out to tow the vehicle

OUTBOUND: Passenger

• Agent determines the closest service provider and dealership to where the client is stuck or resides
• Agent calls service provider and obtains a delay from them, if it is within the 45 minutes to an hour delay and if it is within the radius, the service provider is then asked to assist the client
• Agent will provide all the necessary details to the service provider
• Agent calls the client back and provides the delay time and a reference number to the client
• Agent will follow up with the client to ascertain if they have been assisted
• Agent will close the case on the vehicle once the vehicle has been dropped off at the dealership

Commercial:

• Call comes in – Agent will answer “International Breakdowns how can I assist”
• Obtains relevant details from the person logging the breakdown
• Agent calls the International Dealership, and verify the clients required details
• Agent calls the driver and obtains the relevant details
• Agent will follow up with the service provider to ensure breakdown was complete

Qualifications and Experience

• Grade 12 / Matric
• Minimum 1 – 2 years Roadside Assistance experience
• Experience in an inbound/outbound call centre environment
• Motor Industry experience would be an advantage

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Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.