Current Jobs at NTT Ltd.

Your day at NTT DATA

• The Delivery Manager is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.
• This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.
• The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

• Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Provides support to all escalated incidents.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
• Timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments.
• Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates as required.
• Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
• Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
• Implements training and development initiatives for direct reports.
• Engages with clients for technical operations as part of routine operations.
• Constantly measures and analyses team’s delivery capabilities.

To thrive in this role, you need to have:

• Good organizational and team management skills.
• Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
• Seasoned understanding of budgets and cost management.
• Good time management, prioritization and delegation abilities.
• Good focus on client centricity.
• Highly focused on business outcomes.
• Ability to guide the team through transformational objectives set out by the business.
• Ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
• ITIL certification is required.

Required experience:

• Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
• Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
• Solid demonstrated experience in organizational change management (transformational experience).
• Solid demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

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Your day at NTT DATA

• The Associate DevOps Engineer is an entry level subject matter expert, responsible for consulting with internal clients about less complex software technology environments.
• Working under general supervision, this role supports with translating business requirements into technology terms and develops algorithms and programming code for software solutions.
• This role focuses on supporting and enhancing our Security Orchestration, Automation, and Response (SOAR) platform, Swimlane.
• The primary objective of the Associate DevOps Engineer is to design, test, implement and maintain software code that enables computer systems to perform specific tasks and assists with determining how technology can be applied to meet client needs.

Key responsibilities:

• Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.
• Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.
• Supports with the analysis of business requirements and ensures that the designed solution meets those requirements.
• Supports the transformation of the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.
• Supports the compilation of detailed technical specifications based on their designs for developers or IT Programmers to implement.
• Helps ensure that throughout the development phase, the process, playbooks, and integration information is documented including the development procedures for application use and security.
• Supports with examining any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.
• Works with the required teams to assist with the installation and deployment of the application, SOAR playbooks and integrations.
• Assists with implementation preparation and implementation of the solution into a production environment.
• Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.
• Supports with writing and distributing the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.
• Performs with any other related task as required.

To thrive in this role, you need to have:

• Entry level knowledge on multi-technology application design best practices.
• Developing ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage.
• Developing ability to work with abstract concepts and have sound problem solving and analytical skills.
• Entry level technical understanding of development and platform engineering.
• Excellent client-centricity with the ability to focus on business outcomes.
• Highly organized with excellent planning skills.
• Demonstrated communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients.
• Ability to demonstrate impeccable attention to detail and work well within a team environment.
• Knowledge of project management principles to ensure that projects with clients are executed accordingly.
• Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools.
• Entry level knowledge to design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the software build, test, and deployment processes.
• Entry level knowledge and experience with deployment and release management across environments.
• Entry level knowledge of Automation tooling and source code repositories.
• Entry level knowledge of cybersecurity concepts, incident response workflows, security tools and platforms (SIEM, EDR, threat intelligence).

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Relevant DevOps certification preferred.
• Relevant Agile related certification preferred.
• Relevant certification of cloud platforms and services, for example (but not limited to) AWS, Azure.
• Relevant certification of scripting and programming languages, for example (but not limited to) Bash, Python.

Required experience:

• Entry level experience within Software Development and Support.
• Entry level experience deploying software solutions to clients in an outsourced or similar IT environment.
• Entry level experience working in a multi-team environment across multiple geographies.
• Entry level programming/development experience including Agile processes such as SCRUM, KANBAN.
• Proficiency in Python and familiarity with REST APIs.
• Exposure to SOAR platforms such as Palo Alto XSOAR, Swimlane, or similar.

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• The Business Intelligence Analyst is a seasoned subject matter expert, tasked with participating in the transformation of data into insights that drive business value using data analytics, data visualization, and data modelling techniques and technologies. 
• This role is required to transform data into critical information and knowledge that can be used to make sound business decisions and is also responsible for the establishment of system applications and/or tools that the company uses to record, organize, store, secure, and access data. 

Key Responsibilities:

• Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
• Creates specifications for reports and analysis based on business needs and required or available data elements.
• Accountable for contributing to the definition, development, enhancement and tracking of metrics and dashboard requirements to deliver results and provide insight and recommendations on trends.
• Works across multiple teams, to ensure analytics are valid, meaningful, and provides actionable and comprehensive insights.
• Extracts and analyzes data, statistics, and information from various sources and interpret and produce the relevant reports, summaries, and briefing notes that will be used to inform business decisions.
• Works with a variety of internal stakeholders to translate needs into data reports, data insights, and extracts.
• Ensures that the client receives the required support to implement recommendations and solutions.

Knowledge and Attributes:

• Good understanding of data mining principles, predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Ability to identify solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities.
• Excellent analytical, problem-solving, and communication skills.
• Excellent ability to work independently and collaborate across multiple teams and build sound working relationships.
• Excellent understanding of current data protection and privacy laws.
• Passionate about achieving results and statistics.
• Technical expertise and knowledge of statistical concepts.
• Ability to identify trends, business opportunities, etc.
• Excellent awareness of critical business issues and priorities.
• Good understanding of statistical analysis and reporting packages.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Data Science, Business Analytics, Mathematics, Economics, Statistics, Engineering, Computer Science, Computer Engineering or another quantitative field is preferred

Required experience:

• 3+ years of experience in BI development, with a strong focus on Power BI.

Proficiency in:

• Power BI Desktop and Power BI Service
• DAX (Data Analysis Expressions)
• Power Query (M language)
• SQL for querying and transforming data
• Experience with data modeling, star/snowflake schemas, and performance tuning.
• Familiarity with Microsoft Azure (e.g., Azure SQL, Synapse, Data Factory) is a plus.
• Understanding of data governance, security, and compliance (e.g., POPIA, GDPR).

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• We are looking for a highly experienced and strategic Senior Azure Integrations Engineer to lead the design, implementation, and optimization of our cloud infrastructure on Microsoft Azure. This role requires deep technical expertise, leadership capabilities, and a strong understanding of cloud architecture, security, and automation. You will play a key role in driving cloud transformation initiatives and mentoring junior engineers.

Key Responsibilities:

• Architect and implement complex Azure solutions aligned with business and technical requirements.
• Lead cloud migration projects and modernization efforts.
• Develop and maintain Infrastructure as Code (IaC) using tools like Terraform, Bicep, or ARM templates.
• Ensure high availability, scalability, and security of Azure environments.
• Collaborate with cross-functional teams to integrate Azure services with enterprise applications.
• Monitor and optimize cloud performance, cost, and reliability.
• Implement and enforce cloud governance, compliance, and security best practices.
• Provide technical leadership and mentorship to junior engineers.
• Stay current with Azure innovations and recommend improvements.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• 5+ years of hands-on experience with Microsoft Azure.
• Proven expertise in Azure services including networking, compute, storage, identity, and security.
• Strong proficiency in scripting and automation (PowerShell, Python, Bash).
• Experience with CI/CD pipelines and DevOps tools (Azure DevOps, GitHub Actions).
• Deep understanding of cloud security, identity management, and governance.
• Azure certifications such as AZ-305 (Azure Solutions Architect Expert) or AZ-500 (Azure Security Engineer Associate).

Preferred Skills:

Core Azure Integration Skills

• Azure Logic Apps: Designing workflows to automate business processes.
• Azure API Management: Creating, publishing, securing, and monitoring APIs.
• Azure Service Bus: Implementing messaging patterns for decoupled systems.
• Azure Functions: Writing serverless code for event-driven integrations.
• Event Grid & Event Hub: Handling real-time event streaming and routing.
• Data Factory: Building and managing data pipelines for ETL processes.
• Azure Services Proficiency: Deep understanding of core services like Azure Virtual Machines, App Services, Azure Functions, Azure Storage, and Azure Networking.
• Scripting & Automation: Proficiency in PowerShell, Azure CLI, or Python for automating tasks.
• Networking: Knowledge of VNETs, NSGs, VPN Gateways, ExpressRoute, and Load Balancers.
• Security: Familiarity with Azure AD, RBAC, Managed Identities, Key Vault, and Security Center.
• Monitoring & Logging: Experience with Azure Monitor, Log Analytics, and Application Insights.

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Your day at NTT DATA

• The Skilled Inside Sales Client Manager has solid inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs​.
• The Skilled Inside Sales Client Manager mines for new sales opportunities within an assigned account list.
• The Skilled Inside Sales Client Manager uses a proactive and systematic approach to working through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.

Key responsibilities:

• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
• Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Presents new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up-selling of solutions and services and displays superior telephone etiquette.
• Identifies sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
• Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalates identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk.

To thrive in this role, you need to have:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic qualifications and certifications:

• Relevant High School Diploma or Certification.

Required experience:

• Solid experience in a similar role in a similar environment.
• Solid sales and client engagement experience.
• Solid experience negotiating with clients and vendor.
• Solid experience analyzing commercial information.