Current Jobs at Pam Golding Properties

MAIN PURPOSE OF ROLE

To promote a welcoming and professional corporate image, through the efficient dealing with of clients, agents (sales and rentals’) visitors and others, whether this be telephonically, via email or by way of personal interaction, in office or on appointments.

To manage the PGP Welgemoed, Durbanville & surrounds rental administration function. Full managed leases and tenant procurement basis, supporting the team in all their day-to-day property administrative responsibilities and duties.

Key Responsibilities    

Administration

• Typing/drafting of lease agreements, addendums, related documents and general correspondence, as required.
• Performing credit checks, bank checks and Lightstone checks on Landlord’s per PGP protocols.
• Attend to general enquiries, correspondence, accounts, coding of City Council accounts, Body Corp and HOA accounts, where necessary, and forwarding same to the relevant Tenant/s for payment and monitoring same; where necessary forward the rates/levy account to PGP’s rental administration division with required action stated thereon.
• Checking and signing off monthly debit order list/charges – rentals and tenant charges.
• Allocating rentals and payments on daily bank statements provided.
• Creating and maintaining of Property files on OwnCloud– all relevant documents and correspondence (Signed Lease Agreement, Rules, Mandate, Inspection reports) on file.
• Sending and receiving of e-mails, dealing with client matters.
• Dealing with client complaints and first line queries and where necessary referring these to the rental agent/s and / or management
• Managing the loading of properties on PGP’s website via Alchemy, as directed. Update rental list and website /Alchemy
• Monitoring and controlling the monthly outstanding rental list by way of following up all outstanding amounts including outstanding water and electricity, where applicable.
• Ensuring that the administration in respect of lease fees, etc is done. Ensuring that lease input forms for both managed and procurement lease agreements are completed and timeously submitted to the Accounts Department with accurate calculations in respect of commission due in the event of procurement lets and ensuring that statements of account are sent to landlords. This includes compilation of Addendums and sending Extension Input forms to the Accounts Department timeously – Control the return of signed documentation by Tenants and Landlords.
• To ensure that all leases are FICA compliant – sending all relevant paperwork to rental admin timeously in this regard. Update FICA as required.
• Dealing with Landlords and / or Tenants as and when required either by way of walk-ins or telephonically
• Release of deposits and payments/reconciliation of levies
• Manage insurance claims on behalf of landlords based locally or overseas.
• Deal directly with body corporates regarding levies paid, levies owed and issues to be resolved.
• Liaise and manage contractors assigned to maintenance of properties, i.e Check the progress of maintenance done/to be done on a daily basis.
• Deal directly with banks on behalf of foreign owners receiving funds (rental) into their local banking accounts.
• Control and record keeping of all documents to be archived. – Liaise with Document warehouse as directed.
• Update Landlord/tenant list (Branch agent’s lists) monthly.
• FIC reporting for Northern Subs Letting.
• Meet clients (landlords and tenants) at properties as required.
• Have own transport and mobile phone for work use as required.

Key Competencies    

• The ability to build relationships with internal stakeholders with a willingness to actively support agents;

Attention to detail

• Ability to multi-task, whilst maintaining the quality standards of delivery;
• Deadline driven with excellent time-management skills;
• Excellent written and verbal communication skills, with the ability to represent our brand in all interactions;
• Excellent organisational and administrative skills with strong prioritisation skills;
• Self-motivated and energetic with the ability to use your initiative and work independently;
• The ability to work under pressure whilst maintaining a friendly and professional demeanor;
• A problem-solving attitude;
• Willingness to work after hours and/or over weekends if and when required.

Education & Experience    

• Previous property or rentals experience of between 3 – 5 years is non-negotiable;
• Previous experience in an administrative role is important;
• Must be fluent in English;
• Must own your own car and have a valid driver’s license.

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Key Responsibilities    

CUSTOMER SERVICE

• Receive and take ownership of incoming service requests via telephone and email
• Work with our clients to resolve issues in a quick and friendly manner
• Assist clients through a remote support platform
• Assist clients with basic software installation if necessary and training

USE OF OUR TICKETING SYSTEM

• Use our call logging system to work on and resolve service requests
• Managing and recording all activity on each service request
• Make sure that service requests are followed up on in a timely manner

COMMUNICATION

• Escalate tickets that require Senior IT Help Desk Technician support
• Communicate to the client the status of their service requests every step of the way, notify them of any changes or outages related to their issue

TEAMWORK

• Shift Environment
• Follow Service Desk process and procedures

Key Competencies    

• Problem solver
• Great communications skills, being a good listener
• Passion for Customer Service
• Self-motivated by keeping abreast of new technologies
• Must be able to maintain phone etiquette while delivering support
• The ability and patience to translate technical information to non-technical clients
• Internet Fibre at home with back internet power during load shedding
• Own Transport
• Bilingual

Education & Experience    

• Matric Certified
• At least two years in an IT call center environment
• Experience with Remote software like TeamViewer

Knowledge & Skills Required    

• Understanding of Hardware (eg: Laptops/Desktops and Printers)
• Understanding of Software (eg: Windows, MAC and Office)