Current Jobs at Postbank (SOC) Ltd

Purpose Statement

• The Manager: IT Governance is responsible for the management of IT Governance, Risk and Compliance according to industry standards.

Job Responsibilities
Strategy Implementation and Product Development

• Implement the approved IT strategy and Governance Risk and Compliance (ITGRC) framework
• Quality assure new products and solutions to ensure compliance with policies, standards and legislation

Commercial and Financial Management

• Ensure the solutions and products implemented comply with the relevant legislation such as PFMA

Governance, Regulatory Compliance and Risk Management

• Assist the Head of IT Governance, Risk and Compliance with managing this function
• Provide support with coordinating all activities in relation to Audit, Risk and Compliance
• Ensure compliance with the applicable legislative and regulatory interpretation and corporate risk appetite
• Assess the risk profile in accordance with the business appetite using a full spectrum of risk tools including key risk indicators, risk and control self-assessments, etc
• Support the development of remedial plans with risk owners to manage IT risks to desired levels on an ongoing basis
• Assist to lead, develop, manage and maintain the governance deliverables lifecycle including audit, compliance measurement, policy deviations and exemptions
• Ensure appropriate oversight over information assets and data integrity processes
• Oversee on-going IT improvements and the feasibility of system developments and enhancements
• Promote sound governance principles around IT decision making
• Oversee the management of regulatory and compliance related IT requirements
• Contribute towards the development of IT policies and standards as and when required to ensure good IT governance
• Build strong partnering relationships with senior stakeholders across the business to proactively identify issues and continuously improve IT Risk management
• Aggregate and produce IT risk reporting on key risks
• Actively manage IT risks in accordance with the organisation’s stated risk framework. In particular, ensure risks are properly assessed, evaluated, recorded and that remedial plans are agreed and monitored through to completion
• Represent Postbank at technology, business and combined assurance forums across the organisation where appropriate

Role Requirements:
Qualifications:

• Bachelor’s degree or equivalent in IT (NQF Level 7)
• ITIL v3 Foundation Certification

Experience and Knowledge of:

• 5 years’ experience and working knowledge of Governance, Risk and Compliance, Internal Audit or financial services industry
• 3 Years exposure to banking, telecommunications or insurance industries
• Advantageous: 2 years exposure / Familiarity with the payment card industry standards

Skills and Attributes

• Interpersonal, Analytical, Written and verbal Communication, Time management, Problem-solving, Experienced in engaging executive level stakeholders, Strong analytical and logical skills, Ability to make decisions, The ability to work in a pressurised operational department and Must be able to evaluate and direct.

Deadline:25th March,2026

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Purpose Statement

• The Regional Manager for the card replacement project is responsible for overseeing multiple card distribution sites/branches within the assigned region. The role involves ensuring the efficient distribution of cards as well as driving excellent customer service and adherence to standard operating procedures. The Regional Manager (RM) will lead branch teams, monitor performance, resolve issues that are escalated by team leaders and retail store managers, ensure that branches always have sufficient stock on hand and will implement strategies to enhance customer experience and meet card distribution targets.

Job Responsibilities

Supervise Team Leaders and Customer Service Clerks across the assigned region, ensuring adherence to

• Standard Operating procedures and standards. Sign off staff time sheets on a weekly basis.
• Monitor card distribution volumes daily and ensure card distribution targets are achieved.
• Ensure compliance to PCI DSS and POPIA standards
• Lead and mentor team leaders to ensure high performance. Provide coaching and subject matter guidance/expertise to the team as required.
• Ensure branches are appropriately staffed and equipped and that overtime work is effectively authorised and managed
• Participate in placement panels to onboard new/additional staff.
• Ensure that all staff in the assigned region are kept abreast of new developments or changes to existing processes, procedures and standards
• Monitor staff and customer feedback and implement improvements to enhance both staff and customer experience. Keep staff motivated to achieve the targets that have been set
• Resolve escalated customer complaints and issues efficiently and professionally
• Resolve issues received from retail store managers efficiently and professionally
• Assist with arranging training and securing training venues in the assigned region as required
• Conduct Daily check-in meetings with Team Leaders in the morning and afternoon to discuss: Operational challenges
• Performance versus number of beneficiaries for the sites
• Daily availability of CSCs and Team Leaders
• Alignment with any communique’s issued
• The list could be modified as needed.
• Ensure effective relationship management with all stakeholders (SASSA, Postbank management, clients, suppliers, retail store managers etc.)
• Identify any potential risks and ensure mitigation is in place and escalate any unresolved issues to the Head of Operations for Distribution
• Ensure all branches in assigned region have sufficient stock on hand to meet demands. Note that stock must be ordered before day 1 operations on a site
• Ensure that all equipment, e.g. laptops, fingerprint devices, scanners, and cards are secured and always tracked.
• Act as a training facilitator when required

Qualifications and Experience:

• Bachelor’s Degree (required) in Business Administration, Management, or a related field
• 5–10 years of relevant experience in managerial roles, with at least 3–5 years of multi-site management
• Multi-Site Management: Proven experience managing multiple locations or branches, ensuring consistency inoperations
• Leadership Experience & People Manager Experience
• Strategic Planning: Track record of developing and implementing business strategies to drive growth and efficiency
• Customer Service Management

Deadline:30th March,2026