Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Description
- Join our mission to revolutionize backup power access in Johannesburg! As a Technical Field Sales supervisor, you'll be the face of our innovative solar-powered battery rental service, educating customers and partners on our cutting-edge locker-style charging stations. The Field Operations Supervisor will technically supervise a team of 15–25 agents responsible for customer education, technical support, and site performance at battery charging stations. This role ensures smooth daily operations, supports agent development, handles escalated issues, and provides insights to improve service quality and operational efficiency. The supervisor plays a key role in maintaining high customer satisfaction and driving local growth initiatives.
- Key Impact: You'll directly enable thousands of South Africans to access reliable backup power while building trust in our revolutionary technology solution.
Key Responsibilities
Team Leadership & Performance Management
- Supervise, coach, and support a team of 15–25 field agents across multiple locations
- Monitor daily activities to ensure adherence to company standards and protocols
- Conduct regular performance reviews and provide constructive feedback Identify training needs and coordinate ongoing development programs
Operational Oversight
- Monitor site performance, customer satisfaction, and agent productivity Coordinate scheduling, shift coverage, and resource allocation Conduct site visits to assess service quality and operational efficiency Act as the first point of escalation for complex customer or technical issues Liaise with the technical operations manager and engineering teams to resolve persistent or high-impact problems
- Ensure accurate logging and reporting of incidents and resolutions
Reporting & Communication
- Compile and analyze data on customer interactions, technical issues, and site performance
- Provide regular reports and insights to senior management
- Communicate updates, changes, and initiatives clearly to the field team Sales & Growth Enablement
- Support agents in identifying local business opportunities and customer insights Collaborate with the sales and marketing teams to implement local campaigns
Requirements
Education
- Minimum: Diploma or equivalent tertiary qualification in Electrical or Electronic Engineering, with certifications in health and safety
Experience
- Proven experience in field operations, customer service, or technical support (3+ years)
- Prior supervisory or team lead experience preferred
- Strong interpersonal and leadership skills
- Excellent problem-solving and decision-making abilities
- Comfortable with mobile apps and basic technical troubleshooting Organized, proactive, and adaptable in a fast-paced environment
Other Requirements
- The manager will need a driving license and their own vehicle due to the daily travel needs between sites, with potential travel to Limpopo
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Description
Key Responsibilities and Deliverables:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
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Description
- We are looking for a Sambassador in Midrand to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Sambassador, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
- Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
Minimum Qualifications:
Minimum Experience:
- 2-3 years’ experience in sales retail environment
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
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Job Summary:
- Strictly looking for people who are availble to start immediatly to facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 5 years of experience in the retail industry is preferred.
- Knowledge, Skills & Abilities: Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
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Description
- Process and Systems Design and Implementation
- Systems Reporting
- Provision of Insights
- Operational Excellence and Customer Satisfaction
- Business Growth and Sustainability
- Budget Management
- Stakeholder Management
- Ideally, affinity with AI
Requirements
- 6-8 years’ experience in FMCG within a systems, analytical environment, and 3 years business and project management experience
- Diploma or Degree/NQF level 7
- Information systems or Business Intelligence
- Project management skills
- Communication skills (verbal & written)
- Business intelligence knowledge
- Category brand
- Organisational awareness
- Teamwork & collaboration
- Creativity & innovation
- Business analysis skills
- Leadership skills
- Critical thinking
- Computer literacy – MS office suite (required level dependent on business unit need)
- Software knowledge
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Description
KEY RESPONSIBILITIES:
Store Placement:
- Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.
Policy Adherence:
- Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.
Weekly Meetings:
- Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.
Weekend Activations:
- Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.
Execution Excellence:
- Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.
Price Ticket Maintenance:
- Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.
Merchandising Execution:
- Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.
Relationship Building:
- Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.
Professionalism:
- Adhere to a dress code supplied by HP, always presenting a professional and polished image.
Demonstrations and Engagement:
- Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.
Hygiene and Maintenance:
- Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.
Event Support:
- Provide support to retailers when HP Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.
Requirements
QUALIFICATIONS AND SKILLS:
- High school diploma or equivalent required; additional education or training in sales or marketing preferred.
- Previous experience in retail sales, customer service, or brand promotion preferred.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
- Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
- Detail-oriented with a focus on execution excellence.
- Ability to work independently and manage time effectively in a fast-paced retail environment.
ATTRIBUTES:
- Enthusiastic and outgoing with a passion for customer engagement.
- Professional demeanour with a commitment to representing the HP brand with integrity.
- Adaptability and flexibility to work weekends and accommodate changing schedules.
- Team player with a collaborative mindset and willingness to support team objectives
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Description
- Analysis and Reporting
- Maintenance and Supervision of Adherence to Internal Processes and Procedures
- Operational Supervision and Team Management
- Administration
- Operational Excellence and Customer Satisfaction
Requirements
- 4-5 years’ experience in a systems/analytical environment. Project Management an advantage
- Diploma or Degree/NQF level 6 or 7
- Analysis & problem solving
- Leadership skills
- Critical thinking
- Computer literacy - MS office suite
- Communication skills (verbal & written)
go to method of application »
Description
- We are looking for a Product Consultant in KZN Amanzimtoti to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
- Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
- Minimum Qualifications: Matric
- Minimum Experience:2-3 years’ experience in sales retail environment
- Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
Method of Application
Use the link(s) below to apply on company website.
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