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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Work as part of an integrated (run & build) team to provide ServiceNow ITOM Visibility, ITOM Health & Core CMDB application support across multiple stakeholder groups (in high complexity environments) by maintaining & optimizing ServiceNow Product applications & building capability in others to do the same.
Job Description
- Manages and Monitors the Configuration Management Controls to ensure optimized data quality in the ServiceNow Configuration Management System
- Develops New enhancements to the ITOM and CMDB Platform Capabilities and Builds Automated Workflows to optimize ITOM/CMDB user experience and output
- Partners with the Product owner, Lead Support Engineer, and Architect to ensure product stability during and post releases and upgrades
- Partners with the Product owner, Lead Product Engineer, and Architect to ensure product strategy delivers optimal value for existing/new product users and process fulfillers.
- Administers and performs QA activities for processes related to the ServiceNow ITOM and CMDB Capabilities
- Ensures ITOM Visibility-, ITOM Health and Core CMDB platform stability is maintained, and that incident remediation occurs within SLA for all ServiceNow functionality enabled and integrated interfaces
- Ensures the health of the ServiceNow ITOM discovery and mapping tools are adequately managed and that the CMDB CI created and updated by these tools are also managed accordingly
- Reports on CMDB compliance by providing CMDB Health Dashboards and tasked activities to the responsible areas and actively drives remediation activity
- Provide Optimized ServiceNow ITOM and CMDB application capabilities to stakeholders and role players to promote proactive and predictive management of the technology estate ensuring optimal stability across the organization.
Preferred Education:
- Grade 12
- ServiceNow Certified Administrator (CSA)
- ServiceNow CSDM Fundamentals
- ServiceNow Fundamentals
- ServiceNow Get Started with Now Create
- ServiceNow Discovery Fundamentals
- ServiceNow Service Mapping Fundamentals
- ServiceNow Event Management Fundamentals
- ServiceNow Event and Flow in Action
- ServiceNow CMDB Fundamentals
- ServiceNow Subscription Management
- ServiceNow ITSM Fundamentals
- ServiceNow Performance Analytics Fundamentals
- ServiceNow Platform Implementation
- ITIL Foundation
- ITIL Operational Support and Analysis / ITIL Release Control and Validation
Preferred Experience:
- 3 or more years ServiceNow Product experience specializing in ITOM Products
- 3 or more years ServiceNow Product experience specializing in Core CMDB Products and integration capabilities
- 2 or more years ServiceNow Product experience in ServiceNow ITSM Products
- 2 or more years ITIL or similar IT Service Management framework experience with focus on Configuration Management and Operational Support
- 2 or more years IT Support experience of IT Platforms
- 1 or more years Hardware- & Software Asset Management
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:
- a) origination efforts to quire new clients;
- b) cross-sell to existing client base;
- c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.
Job Description
- Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification Minimum 150 FAIS Credits short term insurance
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Further Education and Training Certificate (FETC)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- The Funding and Liquidity Management team formulates and executes on the overall Absa Bank funding strategy which is designed to support the strategic liquidity risk management objectives of the Bank. This means ensuring that the Bank is appropriately funded to meet Regulatory and Internal requirements.
Job Description
Accountability: Delivering Funding Strategy
- Manage the overall funding and liquidity position of the Bank through various engagements with business units
- Assist with formulating the funding strategy and create the presentations required for internal stakeholders and /or investors
- Review and challenge of business unit funding plans in line with liquidity risk framework
- Ensure that business units deliver on the funding strategy within the approved limits, constraints and risk appetite
- Set and ensure delivery of wholesale funding targets and initiatives in line with Treasury funding plan
- Monitor and ensure funding metric compliance (including LCR and NSFR) and liquidity policies
- Review new products from the perspective of all liquidity and funding requirements
- Provide management reports into the relevant Committees (e.g. Absa Treasury Committee)
Accountability: Optimise Funding Metrics
- Drive funding optimisation initiatives
- Ensure applicable liquidity management frameworks are implemented and maintained to support the liquidity optimisation process
- Perform balance sheet and peer analysis
- Provide advice on structuring deals to obtain optimal liquidity metrics
Accountability: Efficiency and Scalability
- Identify and drive change management requirements of funding management
Accountability: Relationship Management
- Develop and maintain effective relationships between business stakeholders and Treasury
Accountability: Reporting
- Prepare reporting packs to senior stakeholders regarding Funding and Liquidity Management
- Preparation of MI for senior management to make effective decisions
- Calculate Dollar LCR and NSFR and daily Early Warning Indicators
Accountability: People Management
- Motivate yourself and the team to produce excellent results
Education and Experience Required
- Qualified CA or CIMA / B-degree in (Accounting/Statistics/Risk Management)
- At least 3 years of banking experience required, preferable in a Treasury / Quantitative / Liquidity environment
Knowledge & Skills:
- Funding and liquidity management
- Broad banking understanding (Big picture view required)
- Basel III knowledge (including LCR and NSFR)
- Understand functioning of a Treasury
- Regulatory knowledge
- Understanding of financial markets e.g. (debt and capital markets)
Competencies:
- Excellent presentation skills required
- Ability to drive decisions and manage expectations
- Data manipulation in Excel and SAS
- Attention to detail and accuracy in reporting
- Business acumen
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
go to method of application »
Job Summary
- Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions. This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.
Job Description
- The Foreign Exchange team in CIB Corporate Technology is looking for a skilled and experienced Lead QA Engineer, responsible for ensuring the quality and reliability of our trading platform by designing and executing comprehensive test plans, writing manual test cases, developing automation scripts using a Python-based framework, and leveraging your understanding of RESTful services and APIs. Additionally, you will utilize Microsoft Playwright or similar tools for web automation. You will work closely with cross-functional teams to identify test requirements, execute tests, and provide valuable feedback to improve the overall quality of the software. This is a senior-level position that requires strong technical proficiency, a deep understanding of testing methodologies, and expertise in test automation, RESTful services, APIs, and web automation with Microsoft Playwright.
Key Accountabilities:
Test Planning and Strategy:
- Collaborate with stakeholders to understand project requirements and define test objectives, strategies, and scope.
- Develop and maintain comprehensive test plans and test cases for the trading platform, focusing on attention to detail and accuracy.
- Identify and prioritize test cases based on risk assessment and business impact.
Manual Test Execution:
- Execute manual tests to validate the functionality, usability, and reliability of the trading platform.
- Verify and validate numerical calculations and data accuracy within the trading platform.
- Identify and log defects using issue tracking systems, and collaborate with development teams to investigate and resolve issues.
Test Automation:
- Design, develop, and maintain automation scripts using a Python-based framework.
- Automate test cases for regression testing, functional testing, and performance testing.
- Utilize Microsoft Playwright or similar tools for web automation.
- Continuously enhance and optimize test automation scripts to improve efficiency and coverage.
- Collaborate with development teams to integrate automation into the CI/CD pipeline.
RESTful Services and API Testing:
- Understand and test RESTful services and APIs to ensure functionality and reliability.
- Validate data exchanges and interactions between different components of the trading platform.
- Perform API testing for data validation and integration scenarios.
Test Documentation and Reporting:
- Create and maintain detailed test documentation, including test plans, test cases, and test reports.
- Generate accurate and timely test summary reports, defect reports, and other relevant documentation.
Test Environment Setup and Maintenance:
- Set up and maintain test environments, ensuring the availability of necessary data and configurations.
- Collaborate with teams to ensure the test environment closely matches the production environment.
Test Process Improvement:
- Continuously improve testing processes and methodologies to enhance the efficiency and effectiveness of the testing efforts.
- Provide valuable feedback to the development team to improve the overall quality of the software.
Key critical education and experience required:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Min 5 years hands on experience as a Test Engineer or Quality Assurance Engineer in an Agile Software Development environment.
- Strong attention to detail and ability to work with numerical data.
- Proficient in writing manual test cases and executing them systematically.
- Expertise in developing and maintaining test automation scripts using a Python-based framework.
- Solid understanding of testing methodologies and best practices.
- Experience in testing RESTful services and APIs for functionality and integration.
- Proficiency in web automation using tools such as Microsoft Playwright or similar.
- Experience with issue tracking systems for defect tracking and resolution.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve complex software defects.
- Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- Absa Group Limited (AGL) is a leading African Bank with significant growth prospects across the continent. The Group Procurement Function is key in supporting the banks strategic goals of cost management, Enterprise and Supplier Development and Risk and Governance.
- The role holder will provide direct output support to the Category Manager Professional Services, through analytical capability and supply value chain knowledge.
Job Description
ACCOUNTABILITIES:
- Support the Category Manager and Head of Procurement by preparing information and analysis for negotiation processes and with the preparation of related documentation.
- Collect and analyses quantitative and qualitative information to assess suppliers’ capabilities and performance.
- Manage the RFP/ RFQ/ RFI processes and develops, executes, and analyses results.
- Ensure contracts comply with contract standards, legislation and AGL policies.
- Collects, investigates, and analyses information as requested by Category Manager and Head of Procurement using data from internal and external sources.
- Provide input into commodity strategy development processes and supports implementation
- Assist in commodity strategy execution/rollout
- Establish, draft and manage strategic contracts
- Evaluate suppliers and manage their performance in collaboration with Supplier Relationship Management.
- Maintain constructive working relationships with internal stakeholders and strategic suppliers
- Participate constructively and drive personal development within category team.
- Runs ad hoc reports and queries based on team requirements
- Develops, compiles and analyses statistical data for category management reports
- Assist in the Development of Total Cost of Ownership and other cost improvement models
- Collaborate and support Supplier Diversity Management in driving enterprise development and preferential procurement objectives.
- Collaboration and interaction with broad procurement teams for the purpose of continuous strategy improvements
- Conduct market intelligence research to drive financial, analytical, and political reports for risk management.
- Perform benchmarking on price, cost, and supply chain effectiveness.
- Execute cost savings plans and track against targets.
- Load and maintain procurement documents on the repository system.
QUALIFICATIONS and EXPERIENCE:
- Bachelor’s qualification, preferably in Business, Commercial, Supply Chain, Engineering, Business, Economics, Finance, or Accounting
- Post Graduate Qualification will be an advantage
- 3 to 5 years of Experience in supply value chain environment or commercial analytical role
- Interpersonal relationship through Cross Functional Teams collaboration
- Business & Financial Acumen, Cost Management tools (e.g. TCO), Spend analysis, cost savings reports
- Professional services environment an added advantage
- Supply Chain Tools Knowledge - Purchase orders, payment, supplier assessments
- Understanding of commercial matters and business environment
- Strong knowledge of contractual agreements and some exposure to relationship management
- Knowledge of end-to-end Tender/ sourcing process
- Hands on experience in working with Any Enterprise Resource Program (ERP) System e.g. SAP, Coupa etc.
- Expert level efficiency in Microsoft Excel
- Strong negotiation and presentation skills
- Strong computer literacy (Word, Power Point, Visio) and Microsoft Office Suite is required
- High Level analytical and communication skills (written & verbal)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.
Job Description
Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Set & Cascade Product & Service direction across squads
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Key Tools
- MuleSoft
- Jitterbit
- UiPath
- Abbot
Education
- Bachelor's Degree: Information Technology
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Job Summary
- The purpose of the role is to ensure effective management of risk associated with Balance Sheet schemes’ settlement General Ledger Reconciliations. Design the controls that will adequately mitigate settlement risks. Ensure compliance with Group Policies, standard, finance policies and procedures that are applicable in the finance world.
Job Description
Accountability 1: Risk and Compliance
- Management of risk associated with schemes’ settlement General Ledger Reconciliations
- Design the controls that will adequately mitigate the Balance Sheet settlement risks
- Comply with Group Policies and Standard that are applicable in the finance world
- Ensure compliance with internal policies and procedures
- Liaise with internal and external compliance functions, e.g. Internal Audit, Group Compliance in order to stay up to date with developments in the Risk environment
- Manage risk by ensuring that financial policies and procedures, regulatory and statutory requirements are being complied with
Accountability 2: Balance Sheet Risk Management
- Oversee & review of Schemes’ Balance Sheet reconciliations and daily balancing
- Ensure that the Reconciliations are performed as per Account Ownership and Reconciliation Policy (AoR)
- Monthly Attestation on Consigno Reporting Tool: Identify and flag/report items at risk as per Account Ownership and Reconciliation Policy (AoR)
- Ensure that journals are processed accurately, completely and timeously as per Manual Journals Standard
- Collaborate with IT to resolve incidents raised and ensuring that IARs are managed/ kept to a minimum
- Present Scheme Recons Breaks Dashboard in the monthly governance forum
Accountability 3: New and Amended Product (NAPA) governance process
- Ensure that schemes finance complies with the Product Risk Standard
- Provide inputs in the Product Control Finance: monthly NAPA forum on the impact the new and amended products will have on the settlement GL reconciliations
- Ensure that new products introduced are successfully incorporated into the reconciliations /balancing landscape (i.e., GL flows, etc.)
Accountability 4: Control Environment
- Ensure that control environment remains stable
- Provide Internal and external audit support and ensure that the audit process is well managed and co-ordinated with no inefficiencies (audit overruns)
- Ensure that the external and internal audit issues raised by assurance providers are remediated sustainably and within the agreed timelines (no overdue audit issues)
- Ensure that IT incidents as a result of GL issues or product system glitches are investigated and resolved timeously to minimize risk in the Balance Sheet.
- Identify critical manual or semi manual processes that should be automated or streamlined
Accountability 5: Stakeholder Management
- Develop stakeholder relationships using effective communication plans and forums
- Build and maintain relationships with multiple stakeholders across all Business Units
- Establish and agree SLAs with various stakeholders
- Attend to stakeholders’ queries and ensure that their expectations are met or exceeded
Accountability 6: People
- Provide adequate support to the Head of the Department and be able to stand in when the Head of the Area is not around
- Upskill and coach junior colleagues and ensure that there is adequate succession plan
Education and Experience Required
- Bachelor’s degree in finance and/or auditing
- 3 years financial and operations finance at a supervisor or manager level
- Banking experience is required
- Product systems - CAMs systems knowledge will be an added advantage
- Financial Systems: Millenium and SAP S4 knowledge is required
- Very strong financial and product control background
Skills:
- Collaboration and influencing
- Analytical and detail oriented in all operations
- Able to meet deadlines and communicate delays or manage expectations of stakeholders
- A proactive thinker anticipating needs of all departments and stakeholders
- Able to identify and solve problems quickly and efficiently
- Able to juggle and prioritize multiple tasks and projects on a daily basis
- Comfortable working independently but also take direction as well
Competencies:
Personal & Interpersonal Skills
- IFRS knowledge
- Business process re-engineering/streamlining and digitization
- Drives development and efficiency of processes and reporting tools
- Planning and Organizing
- Coping with pressure and setbacks
- Working with People and Teams
- Adhering to principles and values
- Adapting and responding to change
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
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Job Summary
- Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- The Integrated Channels Salesforce Tech Team within Everyday Banking is looking for an experienced and hands-on Lead Salesforce Developer to design, develop, and implement Salesforce solutions within our banking environment.
- This role requires leadership and deep technical expertise to deliver secure, scalable, high-performance Salesforce solutions.
- You will be responsible for hands-on development, guiding the team, and ensuring solutions align with our business and regulatory requirements.
Job Description
- Lead the design and hands-on development of Salesforce applications, ensuring high-quality solutions tailored to banking needs.
- Actively develop custom Apex classes, triggers, Lightning Web Components (LWC), and Salesforce integrations.
- Provide technical leadership to a team of Salesforce developers and conduct code reviews.
- Develop and maintain integrations with banking systems and third-party tools using REST, SOAP, and middleware solutions.
- Collaborate with stakeholders to analyse and translate business requirements into technical designs.
- Manage Salesforce environments, including sandbox setup, deployments, and system optimisation.
- Ensure compliance with banking regulations and security standards in all Salesforce implementations.
- Oversee data modelling, workflows, automation processes, and access controls in Salesforce.
- Stay updated on Salesforce platform enhancements and leverage them to improve system performance and capabilities.
- Troubleshoot and resolve technical issues to ensure uninterrupted business operations.
- Document technical solutions and processes for maintainability and compliance audits.
Qualifications and Skills
- Bachelor’s degree in information technologies/computer science, Engineering/science, or a related field.
- Salesforce certifications such as Salesforce Platform Developer I/II or Salesforce System Architect (preferred).
- Minimum of 5-7 years of hands-on Salesforce development experience, with at least 2 years in a leadership role.
- Expertise in Salesforce technologies, including Apex, Aura, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce APIs.
- Strong understanding of Salesforce administration, configuration, coding and security best practices.
- Proven experience integrating Salesforce with external systems, preferably in a banking or financial services environment.
- Knowledge of Agile/Scrum methodologies and the ability to work in a fast-paced setting.
- Familiarity with DevOps tools and CI/CD practices for Salesforce deployments. Experience in Branching and merging strategies.
- Strong problem-solving and debugging skills, with attention to detail.
- Experience working within regulated industries such as banking or finance (preferred).
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base | Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients | Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments. | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | : | : | : | :
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide a solution orientated sales and service to customers in Short-term Insurance risk and give advice. To provide solutions for the client's short-term insurance needs in both Commercial and Personal Lines. To service customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base.
Job Description
- Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisers and Virtual Agents). Telephonically meet sales and/or growth targets. Personal Development: Manage own broker practice.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Minimum Qualification
- NQF5 in Short-term Insurance
- RE5
Minimum Experience
- 3 years’ experience in Commercial Insurance sales
Education
- Further Education and Training Certificate (FETC): Insurance and Risk Management (Required)
Method of Application
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