Current Openings at Absa Group Limited (Absa)

Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Premium Business clients

Job Description

• Analysis and Research:  - Conducts analysis and research in areas of specialisation/expertise, leveraging a variety of applicable information's sources; - Analyses information, generates and publishes written reports summarising findings and prepares recommendations within area of expertise; - Quality assures analysis and recommendations | Stakeholder Management::  - Establish relationships with key internal and external stakeholders to source information and make recommendations to; - Build relationships with stakeholders spanning the enterprise in order to collaborate and share findings and recommendations. | Control:  : Accountable for complying with all risk management, regulatory and  compliance frameworks within area of accountability; Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

• Technical skills and experience required:
• Min 5 years’ experience as a Cobol / Mainframe Developer
• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application are evident
• Cross-domain knowledge
• COBOL Programming, IMS, DB2, easytrive, SQL and JCL
• Knowledge of payment and collection streams i.e. EFT/RTC/Debi-check will be an added advantage
• A strong grasp of fundamental software development principles, practices, and techniques
• Familiarity with RESTful APIs

Required soft skills:

• Creative problem solver
• Strong work ethic
• Attention to detail
• Quality focused
• Customer focused
• Collaborative team player
• Strong communication skills
• Accountability
• Apply critical thinking, design thinking and problem solving skills to solve complex technical problems with high quality solutions
• Contribute to all phases of the development lifecycle including
• Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a large-scale mainframe computer system.
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements​, solution development and proposed solutions
• Quickly produce well-organized, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organization principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Debug existing source code and polish feature sets.
• Apply unit testing frameworks and perform integration, validation and verification testing.
• Apply version control and related concepts and techniques
• Ensure designs & solutions support the technical organization principles of self-service, repeatability, testability, scalability & resilience
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. Cloud-Based Solutions.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

• Devops & Support
• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
   

go to method of application »

Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.

Job Description

• Command Centre Operations
• Understand an aggregated view of all IT assets (includes technology stacks)
• Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently)
• Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA’s & defined targets for e.g. time, quality, cost
• Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre)
• Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence)
• Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services
• Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services
• Participate in the testing processes for all new / optimised command centre operations
• Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling
• Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions
• Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre
• Accountability: Finance, Risk, Governance & Compliance
• Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
• Ensure risk, governance & regulatory compliance (always!) of all processing, scheduling & operations activity (own )
• Accountability: People
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.

Job Description

• Delivery
• Lead multiple sprints.
• Ensuring SCRUM artefacts are maintained and updated
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to
• Ensuring code quality is maintained
• Developing plans to ensure delivery of teams’ work.
• Transition to Agile
• Understand current development/delivery model and guide teams to adapt agile strategy.
• Satisfactory resolution of issues raised during transition.
• Support Project/Delivery Manager in planning and transition of releases.
• Providing expert guidance and assistance to colleagues for successful transition
• Leading others and business skills
• Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
• Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
• Familiar with the details of at least one business area and has experience of liasing with peers in that area
• Is respected and consulted by business area peers and seen as a point of contact within the team
• Experience in creating and maintain sprint artefacts.
• Delivery Capability
• Ability to maintain a dialogue in difficult situations
• Experience in maintaining and supporting multiple sprints
• Knowledge of major functions and features of workflow analysis tools
• Resolves major problems and fluently applies escalation and notification procedures for incidents
• Management
• Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
• Experienced at leading or managing a variety of teams and projects.
• Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
• Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints
• Application Management
• Understands how service support applies to own technical function:
• Has experience of incident & problem management disciplines
• Has experience of maintaining configuration items, raising changes and planning
• releases
• Has good operational knowledge of the service desk and incident systems
• Has experience in developing and maintaining technical reference documents
• Familiar with technical documentation standards, guidelines and best practices
• Working knowledge of scripting/utility tool component, features and facilities
• Stakeholder Management
• Can effectively manage and develop relationships with key decision makers and
• stakeholders to achieve successful outcomes
• Uses stakeholder management strategy effectively and knows how to navigate
• the organisation
• The ability to facilitate and negotiate with multiple parties to bring about
• agreement and resolution, even when position is not initially shared by others
• Clearly and effectively communicates difficult or complex ideas clearly to
• stakeholders, peers and subordinates
• Adapts style to contribute and enhance teams performance by working effectively
• with people across a wide range of disciplines and levels, both internal and external.

Education

• National Certificate: Information Technology

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Job Summary

• Manage the development and continuous enhancement of Corporate and Investment Banking (CIB) regulatory credit capital models (PD, LGD and EAD), by playing a leading role in the entire credit risk model development, implementation, monitoring and governance lifecycle. Act as a senior technical advisor to junior quantitative analysts and Model Development analysts across the wider Model Risk and Development teams.

Job Description

• We will expect you to take ownership of the full end-to-end model development lifecycle (development, implementation and governance) of CIB regulatory credit capital models (PD, LGD and EAD), to meet relevant business as usual and project timelines. 
• You will be leading a team of modelling analysts and your role will include mentoring, performance management, recruitment, talent management and succession planning  
• You will be accountable for ensuring that all activities and duties are carried out in full compliance with regulatory requirements, risk management frameworks and internal policies and standards and understand and manage risks and risk events (incidents) relevant to the process. 
• You will also play an active role in providing directional expertise to enhance model building skills across the team, including transferring knowledge and experience to junior team members and peers, and keep up with industry trends to ensure increased capacity to build models. 
• Your ability to effectively manage stakeholders across different functions is key. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To assist in the active marketing and execution of Structured Trade Finance product solutions to South African and African clients in the Natural Resources Sector to increase Absa market share. The task involves assisting in the marketing as well as networking through strategic relationships, both internal and external, to book transactions that meet Absa risk criteria and achieve acceptable returns on capital employed. Suited to an individual with degree in Commerce/Science/Engineering coupled with 3-5 years’ experience working in structured trade and commodity finance environment. Exposure to Natural Resources an advantage

Job Description

• Accountability: Business Performance 
• Create shareholder wealth through assisting in growing the profitability of the portfolio by developing new and existing customer potential including sales opportunities and new product initiatives identified.
• Deliver enhanced quality of service delivery in areas such as technical competence (product related), transaction project management, producing credit applications, reviewing legal documentation, meeting of deadlines, client satisfaction, developing new product offerings/structures.
• Assist to manage and mitigate risk - regularly review client activities and transactions and identify areas of potential risk to both the client and Absa requirements and specifications - as it applies and through ensuring the required procedures and controls are implemented.
• Liaise with internal and external service providers, insurers, freight forwarders, transporters, logistic companies, Specialized Funding Solutions (SFS) Legal, Credit Product and Sector) to mitigate operational and credit risks.
• Ensure that best practice, skills and knowledge are shared through ongoing interaction, team meetings and  roadshows across the Natural Resources  Division and the larger Structured Trade & Commodity Finance (STCF) team and where appropriate and compelling working with other areas of the Absa Group.
• Work closely with the rest of STCF Transactional Management, Legal, Relationship Teams and Specialized Funding Solutions to ensure effective and efficient working relations.
• Accountability: Internal Stakeholder Relationships 
• Continuously review, improve and amend relevant templates and processes. (such as credit approval templates and reports).
• Assist in ensuring adherence to agreed Service Level Agreements and manage turnaround times to ensure in principle feedback to clients are provided within specified time frames.
• Keep up to date with Commodity Finance market trends especially in the Natural Resources Sector in order to ensure effective delivery to client base. (Media resourcing, daily news updates, market trends etc.)
• Assist to promote cross selling opportunities to regions and other areas.
• Accountability: Client Service Delivery
• Assist in negotiating and closing structured commodity finance deals with local and global corporate and commercial clients in the Natural Resources Sector.
• Assist in identifying, through internal networking with Regional Relationship Executives, new client relationships and opportunities both with current Absa and non-Absa clients.
• Assist in the proactive creation of partnerships with our most valued customers so that we are engaged in customers' planning and strategy in relation to STCF Natural Resources Sales.
• Work across the Group in integrating activities and direction to deliver a consistently high quality product offering which fully harmonizes the range of relevant solutions for the customer base across the organization.
• Attend STCF Roadshows and Training Workshops to promote Commodity finance solutions.
• Accountability: Product & Strategy
• Assist to conduct product promotion visits to all major business centers in order to promote the Commodity Finance product offering.
• Assist in implementing effective origination and sales strategies in partnership across Geographies.
• Assist with deal structuring and implementation.
• Contribute to the continuation of the team's primary strategy of transaction execution by delivering expert knowledge and product solutions to the regional business centers.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Accountable to the Head of Absa Forensics and Physical Security for the Operational Risk Management of all the functional areas within AFS.

Key accountabilities

• Include supporting the functional Heads within AFS to manage Operational Risk by ensuring contributions towards functional strategies, operating models, and control design. The key purpose of this role is to ensure that the risk profile and control environment are effectively managed in an integrated manner across the function within the Group, this includes ensuring day-to-day management of all risks under the ERMF as it relates to the Function and taking the lead on the following function’s primary risks.

Job Description

• Accountability: Leadership and Stakeholder Management
• In collaboration with the head of AFS and 2nd LoD Risk Oversight, act as a trusted advisor to the function and support risk activities.
• Ensure implementation of an effective Operational Risk Management strategy within the function.
• Ensure proper delivery of Risk Management Requirements, capabilities, and oversight across the various functional areas within AFS.
• Provide support to the functional areas within AFS to manage their primary risks.
• Build effective working relationships with key stakeholders and ensure information flows across the function and the risk team within the Group. Display role model behaviors, inspiring others to work together to achieve the strategic vision.
• In collaboration with the 2nd LoD, identify risks, and Indraft reports on behalf of the function head of risk for presentation and or escalation at the relevant risk committee within AFS i.e. OpsCo and StratCo.
• In collaboration with the 2nd LoD, determine appropriate Key Risk indicators (where necessary) while ensuring implementation of Group KRI for the relevant sub-risk types.
• Assist the function with the execution of strategy by providing advice on risk/control issues and challenging decisions that pose risks to the organization.
• Advise management on emerging global financial services operational risks/trends and facilitate proactive change ahead of threat materializing.
• Manage key 1st Line of Defence (1st LoD) governance and control combined assurance activities.
• Review and provide inputs into the function's non-risk policies and standards working with the subject matter experts in the function, as well as with Risk Oversight for the function.
• Lead the function to improve risk management through ensuring digitization, automation, standardization, and simplification of operating processes.
• Collaborate with the Group Functions Risk team on the management and implementation of the Operational and Resilience Risk Framework (ORRMF), Governance, and Control environment requirements.
• Assist the function to implement an effective governance structure for all risks in the function in line with regulatory and Group policy requirements
• Ensure knowledge and compliance with Regulatory requirements for non-financial risks and with all other relevant laws and legislation pertaining to the Function.
• Ensure robust risk management activities that will contribute to a satisfactory control environment.
• Leverage appropriate systems and controls including assurance methodology to identify, assess, measure, report, control and manage key risks. Ensure timely escalation of risk issues to enable effective mitigation.
• Support the function to deliver on their combined assurance plan by providing guidance as appropriate. Influence behavior to reduce risk and foster a strong risk management culture throughout the Group Functions
• Provide general risk awareness training, guidance, and support on risk management practices
• Accountability: Operational Risk Strategy
• In collaboration with the function Head of the Function contribute to the development of the function Risk Management strategy and 1LoD governance, combined assurance responsibilities.
• Assist the Function, in collaboration with risk Oversight, to determine the overall Risk Appetite and risk strategy.
• Monitor the function’s risk profile in liaison with Risk Oversight ensuring alignment with their approved strategy and ensuring it is consistent with the overall approved Group Risk Appetite.
• Challenge completeness, relevance, and management of risks associated with the execution of the Function’s strategy.
• Provide clear and constant feedback on progress and challenges within the Function ensuring that the Managing Executive is kept informed at all times of current events and issues on the horizon.
• Provide clear and constant feedback on progress and challenges within the Function ensuring that Risk Oversight is kept informed at all times of current events and issues on the horizon
• Accountability: Operational Risk Framework, Policies and Standards Oversight
• Assess the level of compliance for the relevant risk frameworks and policies.
• Remain abreast of the Operational Risk and Resilience framework, policies, standards, procedures, and relevant legislation/regulations.
• Assure that the functions Standards and policies are implemented through Conformance Reviews.
• Facilitate the refresh or development of Function-related policies and standards.
• Track and monitor training within the Function related to Operational Risk and Resilience framework, policies, and standards.
• Accountability: Operational Risk Management Oversight
• Establish a supporting process to embed monthly monitoring and reporting requirements for all elements of the Operational Risk and Resilience Management Framework.
• Maintain and promote a culture of “Lessons Learned (including Root Cause Analysis) sharing knowledge across businesses and geographies.  Educate businesses and facilitate appropriate proactive remediation of identified vulnerabilities.
• This process must take account of the information/reporting requirements of the Central Operational Risk Team and must facilitate timely report preparation.
• Ensure that periodic reporting requirements are submitted by the function on time (monthly, quarterly) and shared with the function Head of Risk.
• Accountability:  Monitor and review the function progress against ORRMF
• Standards and Policy requirements 
• Provide guidance, and facilitation to the Operational Risk community and 2nd LOD to enable consistent implementation of the Operational Risk Management Framework on a risk-sensitive basis. Affected elements include but are not limited to Risk and Control Self-Assessment, Internal Risk Events, External Risk Events, Key Indicators, Key Risk Scenarios, Lessons Learnt, and Conformance requirements
• Monitor implementation progress and report progress and issues to the function Head and to Risk Oversight regularly.
• Escalate significant Operational Risk exposures/events, Framework, and methodology issues to the Functions Head and to Risk Oversight.
• Review business /function performance and risk profile.
• Assess, and monitor the current and forward-looking Operational Risk exposure (financial and non-financial) i.e. considering all framework elements, strategic planning, business expansions/contractions, and other major change programs,).
• Support the scoping and definition of related Operational Risk deliverables and plans, ensuring that these are aligned with the central Operational Risk calendar.
• Assess the relevance and performance of the function key risk indicators and threshold ensuring they are maintained within appetite.
• Review the assessments of all sub-risk types for the function for completeness, with appropriate challenge.
• Partner with the 2nd LoD to provide guidance on issue/action documentation, tracking, escalation, and remediation of Operational Risk and any other issues.
• Investigate any matter affecting the business risk profile, which poses undue risk.
• Oversee monthly loss event reconciliations and related attestations to ensure that all risk events and losses have been correctly and timely captured on the Operational Risk system.
• Escalate any unresolved concerns directly to the Head of the Function and to 2nd LoD Risk Oversight.
• In the event of a significant control failure or limit breach, ensure appropriate escalation, through the Head of the Function and to 2nd LoD Risk Oversight.
• Ensure that Operational Risk Management systems and tools are used, and that data is accurate, of good quality, and current.
• Support the function to deliver a satisfactory control environment as well as the Management Control Approach (MCA). 
• Ensure the function MCA and Control environment assessments are timely, effectively completed, and captured on the system. Review and challenge the proof points to independently determine the overall outcomes.
• Accountability:  Risk Reporting
• Aggregate the function risk profile taking into account all the relevant risk types managed in the function, indicating the levels of adherence to appetite.
• Validate data and information in relevant reports provided by the first line of defense, as appropriate.
• Prepare appropriate current and forecast Operational Risk profile reporting as required by the Group Operational and Resilience Risk team as well as other governance requirements.
• Ensure conformance reports are complete and accurate and encompass all issues identified from conformance review activities.
• Monitor and report to the Head of the Function and to Risk  Oversight on the deliverability of the combined assurance plan.
• Accountability: Other 
• As required, participate in the Functions projects, ensuring risk is assessed and where relevant ensuring that mitigation plans are in place, agreed actions documented, and the monitoring of these plans.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management

Min Requirements

•  8 – 10 yrs. Experience in managing Operational Risk in a Financial Services Institution