Current Openings at AVBOB South Africa

Description

• AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  You will have access to personal services through the employee assistance program and wellness programs.  You will be working for an organization that values employee development and rewards excellent performance.

The areas of responsibility include but are not limited to:

• Collection of baseline data which will serve as a benchmark against for evaluating performance against set targets.
• Internal data review over baseline data to ensure access to verifiable, consistently accurate and relevant data.
• Maintaining the integrity of the information on the monitoring and evaluation tool for reporting purposes.
• Work with internal and external stakeholders to ensure that ESG initiatives are monitored and evaluated accurately.

Requirements
Qualifications

• A diploma/degree in Environmental Sciences, Social Science, Law, Economics, Accounting, Internal Audit, Commercial Engineering other Sustainability-related disciplines is considered a strong added value.

Skills and Experience

• Computer literacy and strong quantitative proficiency.
• Keen interest in Sustainability/ESG
• Good judgement and decision making
• Well-developed communication skills (verbal/written)/ good listening skills
• Problem solving
• Analytical skills
• Proficiency in MS Word, Excel, Access and PowerPoint 
• Accurate, figure orientated and focus on detail
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

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Description

• Marketing of Funeral Insurance, Savings Plans and related products
• Recruit funerals for the Funeral Division

Requirements

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized  qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage

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Description

• General reception duties to welcome clients
• Receive and assist walk-in clients with inquiries in line with the client services policy and procedure and/or refer to the relevant department.
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries 
• Communicate entire processes and or delays and system problems to waiting clients
• General claims, policy services and premium administrative duties relating to client’d policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

• Grade 12
• Category B FAIS accredited (140 Long Term Insurance Credits)
• A suitable industry entry qualification within the requirements of the Financial Services Board
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applications who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009
• From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC
• Clear criminal record
• RE 5 certificate

go to method of application »

Description

• Marketing of Funeral Insurance, Savings Plans and related products
• Recruit funerals for the Funeral Division

Requirements

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized  qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage

go to method of application »

Description
RESPONSIBILITIES INCLUDE:

• Reception
• Typing
• Record keeping
• Operating switchboard
• Client services
• Data input and scanning of documents
• General office duties
• Handling petty cash

Requirements
QUALIFICATIONS REQUIRED FOR THE POSITION:

• Grade 12

EXPERIENCE REQUIRED FOR THE POSITION:

• 1-2 years relevant office administration experience will be a definite advantage

SKILLS REQUIRED FOR THE POSITION:

• Computer skills (Ms Word, Excel and Word Perfect)
• Ability to communicate in English

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The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements
Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience

go to method of application »

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements
Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience

go to method of application »

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements
Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience

go to method of application »

• We are looking for a professional individual with strong management and leadership skills to join the  Avbob Group as  Manager: Client Service.
• You will be required to improve customers’ experience with AVBOB’s products and services by leading  the Policy Services Administration Department and all Client Service Centres nationally. Your responsibilities will include leading, overseeing, monitoring and controlling of these teams; driving continuous improvement; and engaging with other AVBOB functions, branches and Provincial Managers in order to ensure that AVBOB is aligned to customer service trends and continue on the road to become a more customer-centric organisation.
• You will be employed by a well-established company with strong values, which are customer centric. In exchange for your services, you will receive a competitive compensation package. You will also be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

Team and Department Management:

• Responsible to implement the operational strategy for Policy Services and the Client Service Centres.
• Manage Policy Services and Client Service Centres in accordance with agreed policies and procedures, standards and legal requirements.
• Responsible to set metrics and targets, followed by the monitoring and measuring of the teams’ performance in accordance with agreed metrics and targets.
• Ensure that personal information is safeguarded by the teams and that POPI requirements are met.
• Identify and timeously address functional related problems and opportunities.
• Provide technical direction.

Operational management of efficient client service administration services

• Responsible for designing, implementing, operating and continuously improving the systems and processes that underpin the policy administration function.
• Manage the roll out of admin processes and new Client Service Centres nationally, by collaborating with the Insurance Sales and Funeral Service structures.
• Measure (using the various metrics including Customer Satisfaction Scores) and improve client service delivery by Policy Services, the Client Service Centres as well as AVBOB branches nationally, by collaborating with the Client Service Champions linked to the various Insurance Area Offices as well as the Funeral Service management structure.

Reporting

• Ongoing measurement of efficiency and quality within the service delivery teams and act where required, to proactively improve efficiency and quality.
• Prepare monthly reports reflecting performance against standards, in accordance with scheduled activities in the department, and act where required based on reported results.
• Prepare ad hoc reports based on a request for the compilation of a report and analyse the request to determine the nature and extent of the report (e.g. ASISA)
• Oversee the collection, collation and verification of the required data from all relevant sources to ensure reports are within the required standards.

Compliance and Risk Management

• Identify, manage and report on operational risks in conjunction with Risk Management and manage these risks.

Financial Management

• Compile, develop and manage the Policy Services and Client Service Centre annual capital and operational budgets.
• Manage the operational cost aligned to budget and make recommendations.  Keeping the balance between providing an outstanding customer experience and controlling the cost of managing the operations.
• Responsible to set sales targets for the Client Service Centres, followed by monitoring the Teams’ performance against agreed targets, with the aim to cover some of the costs of the Client Service Centre structure. 

People management

• Plan, select, develop and maintain suitable manpower capabilities for the teams and show identification of critical skills essential for sustainability of service delivery and the development of succession plans.
• Jointly with the direct subordinates, develop, lead and maintain motivated and high-performance teams.
• Oversee the implementation of performance management in teams through setting of smart targets that contribute to meeting the Group's objectives, tracking and monitoring performance.
• Mentor, manage and develop direct subordinates - including continuously providing feedback and coaching to ensure that team members perform at optimum productivity levels.
• Address and manage disciplinary issues jointly with direct subordinates within the various teams.

Requirements

• Three year post Grade 12 level qualification in administration/business management/long term insurance or related.
• 5 to 8 years related practical exposure and experience.
• Up to 5 years management and/or supervisory experience.

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Description

• Planning and organizing all electrical repairs.
• Oversee the installations of  manufacturing machinery
• Maintain and service all the electrical equipment’s in and outside the manufacturing area
• Schedule and coordinate all aspects of electrical, from start to finish.
• Prepare documents for  inspections of all electrical related matters
• Compressors and power generators knowledge
• Route repairs in the manufacturing unit
• Demonstrate safe and proficient use of shop tools both hand and power.
• Responsible for connection of wires to circuit, transformers or other components
• Knowledge  and ability to trouble shoot PLC
• Must possess and able to demonstrate the ability to safely utilize forklift and high lifts.
• Self-starter and able to take orders as directed.
• Must be able to physically capable of work from ladders, scaffold and roofs to install, maintain or repair electrical, equipment and fixtures

Requirements

• N3 electrical qualification
• Knowledge of 11kv substations
• CnC machinery knowledge(PLC)
• Valid Driver’s License 
• PC Literate
• Wireman s license
• 5 years’ experience as an electrician