Current Openings at Discovery Limited

Job Description

• To effectively managing his/her own work in an independent manner to ensure adherence to agreed SLA’s, meeting departmental and Quality requirements. This extends to but not limited the Short Term Insurance environment whereby the investigator will be responsible for investigations requested by Discovery Insure Management, other business units within the Discovery Group.

Job responsibilities

• Accountable for independently leading and conducting his/her own quality investigations
• Supportive role to management in Implementing fraud prevention programs and creating awareness with role-players
• Highly developed analytical and investigative skills with consistent high performance
• Handle own administrative functions required independently and/or with minimal support
• Relationship building with internal and external clients to achieve objectives.
• Knowledge of the relevant business process impacted by the investigation.
• Interviewing of staff / providers.
• Drafting off Affidavits and opening SAPS cases.
• Provide feedback on investigations to management by means of an Investigation Report

Work Experience

• Grade 12
• 5 years’ experience in forensic investigations with specific reference to Short Term Insurance investigations / processes.
• Understanding business processes / risk or internal audit background.
• CFE qualification is advantageous
• Previous South African Police Service experience / detective

Education / Qualifications / Accreditations with Professional Body

• CFE qualification
• Grade 12
• NQF 6 or higher qualification in Criminal Justice / Law
• CFE Qualification

Technical Skills or Knowledge

• Commitment to get the job done 
• Good verbal and writing skills
• Negotiable
• Demonstrate commitment to high professional ethical standards and a diverse workplace
• Plans activities and projects well in advance and takes account of possible changing circumstances
• Easily establishes good relationships with customers and peers
• Ability to communicate clearly and concisely
• Assertiveness
• Takes initiative and works under own direction
• Keeps emotions under control during difficult situations
• Diplomatic
• Judgment and good decision making
• Encourages others to value team culture
• Adaptable to new ways of doing business
• Conflict management

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Key Purpose

• Is a servant-leader for the Scrum Team that does anything possible to help the team perform at their highest level.
• Help form a self-managed team that is motivated, predictable, transparent and consistently delivers quality work and continually inspects and adapts in order to improve and maximize throughput whilst upholding the Agile values, principles and practices.
• Facilitates the removal of impediments teams face when developing solutions.
• Implements agile best practices within a team.
• Helps the development team, business and management develop a culture of collaboration - Act as a change agent to the team and organization.
• Supports the team to be self-organizing and function as an accountable, high performance team.
• Focused and goal driven and helps to achieve the Sprint goals.
• Be a master facilitator.

Areas of responsibility may include but not limited to:

• Act as Scrum master for 2 scrum teams with a focus on guiding the teams towards improving the way they work.
• Facilitate Scrum Events ensure that they are focused and productive (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives and Backlog Grooming).
• Help facilitate Product Planning Workshops and Release Planning Sessions.
• Assist the Product Owner in prioritization and scheduling of work, to meet delivery time frames.
• Ensure backlog is in good standing by having regular re-occurring weekly backlog grooming sessions.
• Ensure that all the team members understand their role and fulfil them to the best of their ability.
• Guide/coach/mentor the development team to take on the responsibilities of the process and ownership of the product – lead the team to a self-organized state.
• Build a high performing team, focusing on improving team dynamics and performance, help the team manage interpersonal conflicts, challenges and opportunities for growth.
• Protect the team from interruptions and distractions to maximize productivity and create flow of work.
• Identify and facilitate the resolution of identified impediments.
• Help the team make achievable sprint commitments with the use of velocity data and team availability.
• Help the team members communicate, co-ordinate and meet their delivery goals.
• Ensure the team / stakeholders adhere to Definition of Ready (DoR) / Definition of Done (DoD).
• Highlight risks and dysfunctions where the DoR / DoD is not met.
• Ensure the team uses the standardized reference story for estimating.
• Ensure understanding of the Agile principles and Scrum process, across teams and stakeholders.
• Ensure adherence to the Agile principles and Scrum process and help resolve any deviations.
• Raise issues that are putting delivery at risk as soon as they arise.
• Help facilitate delivery solutions and manage expectations.
• Responsible to produce the following artefacts (Weekly Sprint Reports, Release projection / Burndown) to create visibility and transparency of the progress and status of the systems delivery.
• Continually grow and share Agile knowledge. 

Personal skills and attributes:

• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience:

• Tertiary degree (B. Engineer, B.Com, BSC).
• Certified scrum master/scrum practitioner.
• Knowledge and/or experience of Kanban.
• Knowledge of the software development life cycle.
• Proficient with Jira / Confluence.
• Excellent communication skills in English in written and spoken form.
• At least 2-4 years experience working in a Scrum Master role.
• At least 2 years experience working in an agile environment, preferably in a variety of situations.

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Key Purpose

• Coaching eligible members by making use of interpersonal communication and related techniques designed to engage clients actively and safely in health behavior change about evidence based clinical strategies and interventions to better self-manage their health, health risks(s), and acute or chronic health conditions resulting in optimal wellness, improved health outcomes, lowered health risk, and decreased health care costs.

Key outputs

Areas of responsibility may include but are not limited to:

• Build a strong relationship between the Health Coach and Covered Persons/Members.
• Create a strong sense of purpose.

Analyse member’s conditions, set appropriate goals for such members and create a mutually agreed upon plan focusing key principle goals such as –

• Weight and diet
• Exercise
• Mental Wellbeing
• Condition management.
• Custom (any goal a member may have that varies from the above categories)
• Provide guidance on how to create habits/sustained changes.
• Scenario-plan so that the member can adapt in the moment.
• Assess the environment in which decisions are made and look for opportunities to make healthy decisions in the path of least resistance.
• Achieve tangible metrics that demonstrates improvements on measurable short-and and medium-term outcomes.
• Contacting eligible covered persons/members and explain the benefits of joining a respective programme with the intention of enrolling covered persons onto the programme.
• Effective planning and organization of scheduled coaching interactions to optimize utilization of their time, in addition to driving adherence to their goals.
• Apply best industry practice coaching principles and techniques throughout a member’s coaching journey which includes but are not limited to behavioural change, change management, motivational interviewing, reflective listening, self-efficacy, cognitive behavioural therapy, goal setting and overcoming barriers.
• Assist members with unlocking/accessing benefits available to them across the Discovery Group Platform.
• Assist with necessary interventions and or onward referrals in the management of complex/and or multiple conditions.
• Accurately capture, record and track interactions and outcomes with members throughout their coaching journey.
• Meet set targets as per the business objectives.

Competencies

• Written communication:  Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect.
• Self-Development: Is personally committed to actively work on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Action Oriented:  Enjoys working hard; is action oriented and full or energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Interpersonal Savvy:  Relates well to all kinds of people – up, down and side-ways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses if for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Learning on the fly:  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement.
• Time management:  Use his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities, gets more done in less time than others; can attend to a broader range of activities.

Qualification and Experience (essential)

• Clinical Qualification and registration with appropriate health professions body e.g. HPCSA, SANC, AHPCSA, SACSSP
• At least two years work experience in your profession
• Excellent communication skills, written and verbal.
• Proficient in MS Excel, Word, PowerPoint

Qualification and Experience (advantageous)

• Knowledge of Discovery and Vitality products, benefits, funding, and policy rules
• Coaching experience and or coaching qualification

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Job Purpose

• The Cloud Engineer will optimize the company's VMware network as well as Cloud Services. The incumbent will deploy Virtual applications on prem & on cloud environments and providing VMware/Cloud services support. They should exhibit sound knowledge of VMware ESX, Cloud Services (Azure) and related technologies. An accomplished Cloud engineer will be someone whose expertise results in the successful integration of Virtual/Cloud products across multiple data canters.

Areas of responsibility may include but are not limited to:

• Determining business needs and evaluating existing network infrastructure and systems.
• Optimizing network hardware and software to enable VMware integration.
• Developing and deploying customized VMware solutions.
• Defining multiple virtual servers on a single host machine.
• Virtualizing Windows servers and connecting them to networks and clouds.
• Installing operating systems and service packs, as well as security patches and bug fixes.
• Troubleshooting and resolving VMware environment issues.
• Providing technical support and documenting VMware processes.
• Keeping informed of developments in VMware technologies and products.

Cloud Services

• Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.
• Modifying and improving existing systems.
• Educating teams on the implementation of new cloud technologies and initiatives.
• Designing, developing and deploying modular cloud-based systems.
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

Technical Skills:

• Technical support strategies and approaches.
• Technical documentation creation and maintenance.
• Virtual Management systems.
• Incident Management and Problem Management procedures
• Change Management Procedures
• Troubleshooting and analytical skills.
• Excellent communication and collaboration skills.
• Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN architecture, WebSphere, Citrix, Python, and C++.
• Extensive knowledge of the fundamentals of VMware ESX and related cloud technologies.
• Exceptional analytical and technical aptitude.
• Great organizational, time management, and problem-solving skills.

Education and Experience:

• Bachelor’s degree in computer science/Information Technology/ Computer Programming, or similar.
• VMWare Certified Professional (VCP) preferred.
• Azure, AWS, and GCP certifications preferred.
• At least 5 years’ experience as a VMware Administrator at enterprise level.
• At least 5 years of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Experience with Sys-Ops.

Special Requirement

• Availability to resolve urgent VMware/Cloud environment problems outside of business hours.