Current Openings at Discovery Limited

Key purpose

• We are seeking an Instructional Design Specialist to join the Discovery Institute of Training. This role involves developing high-quality, Discovery Insure-specific training solutions and materials, and regularly engaging with internal and external stakeholders, including staff, management, and executives, to identify and address their learning and development (L&D) needs. The successful candidate will continuously evaluate the effectiveness of training initiatives, monitor return on investment (ROI), and manage a team of four Instructional Designers, ensuring individual and team objectives are met and maintaining high standards of instructional design.

Key outputs

• All work must be done accurately, comprehensively, and in line with set quality standards.
• Manage, develop, and grow their team of Instructional Designers: Lead and manage four Instructional Designers (at various levels) to ensure all goals and objectives are met, that work is delivered on time and at the expected quality standard, grow and develop the team members and develop and oversee the implementation of strategic team objectives.
• Consulting with stakeholders to identify learning and development needs: Consult with various stakeholders including management and executive level stakeholders and conduct in-depth analysis of the learning and development needs. Lead the design, development, implementation, and evaluation of all learning solutions following the 6Ds methodology.
• Design and develop training solutions, material, and assessments: The creation of learning solutions and material for the Discovery Insure product. These initiatives could include in-person and virtual training workshops, induction programmes, and storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics, and animations. Note: The Instructional Designer will not be responsible for the development of digital material as this function is fulfilled by the Multimedia design team.
• Contribute to the strategic planning of the department: They will be included in strategic planning sessions for the department, and they will be required to use their extensive Instructional Design experience to generate ideas and initiatives to improve the team as well as contribute to the strategic goals of the department.
• Manage department-wide initiatives and projects: Oversee and manage collaborative projects which include many departmental resources and ensure that the project meets the needs of the business and meets the brief.
• Competencies
• Creative and innovative.
• Comfortable with the use of generative AI tools.
• Excellent command of the English language.
• Good leadership, management, mentoring, and coaching skills.
• Demonstrate strong instructional writing skills.
• Negotiation skills.
• Attention to detail.
• Excellent project management skills.
• Communicate effectively with diverse personalities.
• Delivering results and meeting customer expectations.
• Coping with pressure and setbacks.
• Adapting and responding to change.
• Relating and networking.
• Applying expertise and technology.
• Relationship building skills.

Experience

The following qualifications and experience are required:

• 5 years of Instructional Design Experience (Essential).
• 2 years of experience managing or leading a team of instructional designers (Essential)
• ODETDP qualification (Essential).
• Knowledge and experience working in the financial services industry, specifically in short-term insurance (Advantageous).
• Business- related degree (Advantageous).

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Areas of responsibility may include but not limited to

•  Strategic
• Assist in attending to management queries.
• Build / maintain relationships with the Discovery companies and other Assurance Providers:
• Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group,
• Vitality Health, Vitality Life, External Audit.
• Facilitate the maintenance of risk profiles (inherent & residual view of IT risks).
• Challenge risk management information received from the business and provide meaningful
• input to management on where IT risk management processes and controls can be improved.

Technical

Knowledgeable in:

• IT General Controls
• Application Controls
• Technical Infrastructure
• Project and Programme Management
• Cyber and Information Security
• Data Assurance, Data Analytics, continuous auditing via Computer Assisted Auditing Techniques
• (CAATs): advantageous

Operational

• Ensure audits are performed in line with Audit Methodology.
• Provide feedback to Audit Management on the planning, execution and reporting of the audits.
• Obtain input from the Audit Management relating to risks associated with the audit topic.
• Ensuring that all risks are addressed for the specific audit engagements.
• Follow up with Group Risk, Compliance and Forensics on any pertinent issues affecting a
• particular audit.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit
• coverage.
• Assist Audit Management in determining the scope of Internal Audit assignments.
• Prepare engagement letter for review by Audit Management.
• Prepare/review the Audit Planning Memorandum (APM).
• Prepare/review approved system descriptions, walkthroughs and/or process flow diagrams and
• address/raise review notes where applicable.
• Prepare/review risks and controls matrix (RACM) and address/raise review notes where
• applicable.
• Prepare/review test procedures and address/raise review notes where applicable.
• Obtain approval from Audit management with regards to any changes to RACM, audit test
• procedures / sample sizes.
• Perform testing and document working papers on Audit Software where applicable.
• Review working papers on Audit Software (performed by IT Auditors) and raise review notes
• where applicable.
• Prepare/review the Audit Finalisation Checklist at the end of an audit.
• Close day to day supervision of the IT Auditors and process of work.
• Provide regular progress updates (at least weekly) on audit assignments.
• Keep track of the budget and timesheets on a weekly basis and submit to Audit Management.
• Escalate in timely manner to Audit Management if deadlines are not going to be achieved.
• Escalate cases where feedback is not received.
• Advise Audit Management immediately of any problems experienced on an audit section.
• Monitoring of the quality of work performed by the audit team and taking corrective action
• (where applicable).
• Provide training and supervision to audit team in order to ensure that that the required audit
• objectives are met and that adequate practical coverage is achieved.
• Ultimately responsible for quality of audit files (MK or other).
• Proactively take on additional tasks as requested by Audit Manager.
• Provide meaningful input and monitor the effective and timely implementation of management
• actions to address any control weaknesses identified through risk profiling, risk events and
• control self- assessment.
• Follow-ups
• Follow up on outstanding audit issues and management actions.
• Preparation and submission of follow-up progress reports for risk and/or audit committees.
•  
• Development
• Self-development: studying, attending courses, external courses, e-Learnings.
• Present training to the IT audit team.
• Completion of mini-appraisals
• Schedule meetings with Audit Manager for the combined review of mini appraisals.
• General
• Stay up-to-date with Internal Audit profession and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.

Education and Experience

• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing
• / Information Systems / Auditing as majors)
• CIA / CISA / CISM / CRISC / CGIT (one or more of the afore mentioned is required)
• 2+ years audit experience
• IT General Control Reviews.
• Application control reviews.
• Essential knowledge:
• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber and information security
• Computer literacy

The following would be deemed as an advantage (and would be required for career progression):

• Studying towards or in possession of relevant Bachelors or Honours Degree
• Financial Services experience

Competencies

• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations
• Communication Skills: able to communicate clearly both verbally and in writing.
• Relationships: building relationships with auditees, business and external auditors.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Key Purpose

• Involved in the development and dissemination of effective sales strategies, compelling product positioning and tools for Discovery Insure products for clients, advisors and other stakeholders including media.

Areas of responsibility may include but are not limited to

• Provide customised support for specific sales opportunities and new business initiatives
• Package and drive the roll-out of new products and benefits through the annual launch cycle
• Develop and present roadshow, PPD and training material
• Provide technical product support to distribution and servicing channels.
• Develop compelling analytical content and product toolkits to demonstrate how the Discovery Insure value propositions deliver exceptional value to clients, advisors and other stakeholders
• Produce objective industry analysis and market insights which clearly position Discovery Insure as the authority on: how the industry operates and the broader competitor landscape
• Utilise technical product knowledge, including understanding of competitors, to identify 
• business opportunities
• Support R&D decision-making and strategy through distribution and client insights

Skills

•  Modelling skills preferred (Basic)
• Programming Skills: VBA & SQL (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced)

Education and Experience

Education:

• Matric
• Actuarial education – Good progress with Actuarial exams

Minimum Experience:              

• At least 2 -3 years business experience, with a proven record of innovation, delivery and performance.