Current Openings at Hollard Insurance

Write testable, scalable, and efficient software using C#, JavaScript, SQL and other relevant technologies.

Adoption of DevOps practices and tools using Azure as a base.

Delivering solutions on time, within budget and meeting quality expectations.

Provide solution architectures, system and feature designs that meet business requirements and align with enterprise architecture standards and other non-functional requirements like security, availability, scalability etc.

Perform code reviews and implement solutions according to specified designs.

Troubleshooting, debugging, and refactoring of code to optimise performance.

Confer with cross-functional colleagues to unpack business requirements and design solutions that fit their purpose.

Effectively apply agile principles, practices, and overall operating model.

Required Knowledge and Experience:    

• Proven 3-6 years’ work experience as a software developer
• Hands on experience with Microsoft tech stack programming languages
• Experience in C#, .Net Core, .Net Standard and .Net Framework and SQL Server.
• Experience with JavaScript, Angular, React, CSS and jQuery
• Experience in web technologies, such as JSON, RESTful APIs, SOAP, XML, CSS and HTML.
• Experience in and understanding of SOLID, Patterns and Practices of OOP and related implementation concepts.
• Experience with Unit Testing.
• Experience with source control management, Git Repositories using Azure DevOps.
• An understanding of cloud solutions & micro-services architecture.

Required Knowledge and Skills

• C# Development
• Software design patterns
• JavaScript Frameworks (ReactJS and AngularJS are both a must)
• Database technologies (MSSQL, Oracle) and SQL scripting
• SharePoint Knowledge will be an added advantage (SP Architecture, Development and Best practices)
• Exposure to Azure and other cloud technologies like Amazon, Google Cloud etc.
• Embody the principles espoused by the agile manifesto.
• Good technology presentation and communication skills

Non-Technical Requirements

• Excellent oral, interpersonal, and written communications skills.
• Have a no-compromise attitude to quality.
• High attention to detail.
• Knowledge of SDLC and QA methodologies.
• An ability to perform well in a fast-paced environment
• Experience with agile and scrum processes.
• Highly adaptive & able to handle changing technological, team or office environments.
• Strong ability to collaborate with team members on the proposal, design, and integration of solutions to business.
• Strong ability to mentor and assist junior developers and testers

Educational Requirements:    

• Matric
• A degree in Computer Science, Information Technology, Mathematics or Engineering
• A recognized software development certification will be an added advantage
   

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Key Responsibilities:

• Oversee and management of accounting functions and processes, this includes but not limited to the following:
• Review of journals for validity and accuracy
• Review of the management accounts for validity and accuracy, submit review notes, sign off on the income statement and balance sheet accounts
• Review of reconciliations and address any discrepancies and reconciling items
• Ensure that the subledger/systems reconciles to the GL
• Preparation of monthly financial packs, reporting, analysis, commentary on portfolio profitability and presentation to Business Heads, Managers and or Regional Managers
• Responsible for the budgeting process, forecasting and variance analysis
• Co-ordinate the planning and preparation of the annual audit
• Support the Head of Finance in executing various tasks/projects delegated from time to time
• Support the implementation of IFRS 17
• Responsible for creating a high-performance culture through effective coaching, training, supervision and management
• Responsible for the adequacy of the control environment and engagement with the IFC (Internal auditors) team to address findings and remediation within the agreed timelines
• Maintain a documented system of accounting policies and procedures; and
• Build strong working relationships with the Operations teams and various stakeholders

Required Knowledge and Experience:  

• 5 -6 years post articles reporting experience in the commercial financial services industry
• 3 -5 years people leadership experience
• Insurance industry experience is advantageous
• Knowledge of accounting packages, systems and controls including budgeting
• Exceptional Business acumen and broad business knowledge
• In depth knowledge of financial accounting and related processes & International accounting standards
• Continuous learning ability, resilient critical thinker, collaborator & change agility, Digital Literacy
• Ability to resolve complex problems

Educational Requirements:    

• Matric
• Qualified CA (SA) – non-negotiable

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Key Responsibilities:

• Create the strategy and lead the transformation of our customer facing digital platforms to improve customer engagement and maximize revenue, including creating and implementing a multi-year digital roadmap
• Optimize our digital customer experience journeys, offers and conversion points to drive customer engagement and revenue
• Plan, execute, and measure experiments and conversion tests
• Instrument conversion points and optimize user funnels
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Align SEM and SEO strategies by identifying in-market keyword opportunities through continued strategic monitoring
• Measure and report performance of the all-customer engagement platforms and assess against goals (ROI and KPIs). Identify trends and insights, and optimize spend and performance based on the insights 
• Implement digital customer engagement campaigns according to business goals
• Coordinate and manage the creation of all digital content such as website, blogs, infographics, videos etc. 
• Regular monitoring of digital presence 
• Work to improve our brand presence
• Maintain and manage all our social media channels
• Liaise with Marketing, Sales and Product development teams
• Suggest and implement direct marketing methods 
• Suggest strategies and methods for improvement
• Regularly track and get insights into competitors' strategies
• Develop and monitor ROI and KPIs
• Stay up to date with digital media technologies and latest trends
• Experience with digital content management
• Manage relationships with all digital stakeholders, departments or agencies (both internal and external to Hollard)

Required Knowledge and Experience:    

• Business thinking, problem structuring and problem-solving ability
• Strong analytic ability
• Strategic thinking – continuous improvement, strategy translation
• Business acumen
• Result-driven with ability to establish credibility among varied audiences
• Managing complexity
• Stress management / resilience
• Be customer centric 
• Experience of providing digital channel management
• Customer-centered approach
• Understanding of Marketing Research Technologies and Principles
• Understanding Consumer and data insights
• Customer Servicing Model/ Customer Engagement Management
• Excellent understanding of digital technologies and identifying, sourcing and delivering new technologies to improve customer engagement and drive growth

Educational Requirements    

• Matric 
• University graduate with a minimum of 5 years’ experience in digital marketing space or digital customer engagement
• Deep understanding of financial services/Insurance industry incl. market and competitor landscape

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Experience:

• 5+ years relevant analytics experience in a consulting or corporate environment

Skills:

• Whilst the role is largely a consulting and business facing role, the candidate needs a strong technical background and demonstrated ability to solve business problems using data and associated analytical toolsets.
• Programming knowledge (Python strongly preferred) and an understanding of database analytical tools (particularly SQL and Power BI) is required.

Knowledge:

• Strong business acumen combined with strong analytical and problem-solving skills. Ability to identify opportunities to enhance business performance.
• Ability to identify and apply relevant statistical techniques to different problems. Ability to mathematically and strategically interpret modelling results.
• Ability to organise and manage multiple tasks and strong ability to deliver results on time.
• Ability to work autonomously and in teams.
• Good communication (written, oral) and interpersonal skills. Ability to communicate effectively with non-analytical stakeholders.

Key Responsibilities: 

• Relationship building across all Business Units for the identification and delivery of appropriate analytics solutions that drive both bottom line value and regulatory compliance.
• Driving a test & learn agenda for the business by structuring tests, analysing results and feeding insights, learnings and recommendations back to business.
• Modelling complex business problems, discovering insights and identifying opportunities through the use of statistical, algorithmic, mining and visualization techniques.
• Scoping, designing, developing and implementing analytical tools and solutions for the business with the support of the other Central Data, Analytics & Data Science team members. 
• Drive the adoption and business change management for action and delivery of strong results from the developed insights and solutions.
• Driving personal and team development. 

Educational Requirements:    

• BSc or MSc in Engineering, Computer Science, Informatics, Software/Computer Engineering, Mathematics, Statistics, Physics or similar.

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Required Knowledge and Experience:    

• Comfortable with creating designs for various platforms such as social media, email, and print
• Strong time-management skills with an ability to prioritize tasks and meet deadlines
• Ability to work independently and as part of a team
• Strong problem-solving skills and creative flair
• Good written and verbal communication skills
• Portfolio showcasing previous work including design samples and projects

Educational Requirements:    

• Completed a degree/diploma in graphic design or a related field
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.)
   

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Knowledge:

• Risk based auditing methodology
• IIA standards
• Advanced understanding of General IT Controls
• Advanced understanding business continuity and disaster recovery
• Intermediate understanding of computer infrastructure, networks and technologies
• Basic understanding of IT projects and post implementation reviews
• Basic business and financial understanding
• Basic insurance knowledge (an advantage)
• Basic understanding of IT, data and privacy related legislation and regulation

Skills:

• Stakeholder engagement
• Effective written and verbal communication skills
• Time management
• Risk management
• Drafting findings (i.e. reporting)
• Issue identification
• Audit Planning
• Root cause analysis
• Basic programming and ability to interpret source code

Experience

• 3-5 years related audit experience, of which a minimum of 3 years is in IT audit

Key Objectives:

BUSINESS DEVELOPMENT:

• Build rapport with process owners and stakeholders.
• Practice effective communication skills.

FINANCIAL;

• Manage time in line with the allocated budget and communicate any potential delays or overruns. 

PROCESS:

• Conduct end-to-end IT audits in accordance with approved Internal Audit methodology.
• Manage client interaction for allocated areas of scope.
• Coordinate audit team kick-off and close-out meetings.
• Prepare process analysis documentation.
• Interpret business understanding documents, flow charts, IT strategies and architecture.
• Research and understand best practices pertaining to IT processes and controls.
• Develop and utilise a sound understanding of IT processes, risks and controls including relevant regulatory requirements.
• Conduct control design adequacy and effectiveness testing.
• Ensure that information generated is accurate, valid and comprehensive prior to review and/or reporting.
• Draft findings and discuss these with control owners/management to confirm factual correctness.
• Take responsibility to clear and finalise all own reported findings/reporting points.
• Review own working papers for quality and completeness before sending to manager for review.
• Ensure all review queries are cleared within a reasonable timeframe (expectation 48 hours).
• Track audit process status for allocated areas of responsibility and effectively communicate any anticipated challenges, delays, etc.

HUMAN RESOURCES;

• Attend scheduled training.
• Live the Hollard Way.
• Take responsibility for own career and performance management.
• Contribute to training ideas and/or potential training deficiencies.
• Contribute to the social committee and attend team/social activities.

Educational Requirements:    

• BCom IT/BSc IT degree
• Minimum one relevant IT audit certification (CISA, CISM, COBIT, etc.)
• Relevant subject matter IT certifications (e.g. ITIL, CISCO, Azure/AWS, etc.) – An advantage