Current Openings at Hollywoodbets

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3 – 5 years ‘management experience
• 2 – 3 years’ operations support

Advantageous

• Diploma/ Degree in Generic Management or
• 1 – 2 years ‘financial service experience.
• Sports betting experience

What You’ll Do For The Brand:

• Ensure the daily operations of the department run smoothly.
• Ensure that all automated deposit and communication systems are functioning fully.
• Ensure updating of the website is done to inform customers of down time where appropriate.
• Monitoring call volumes and call system to ensure the call centre is running smoothly at all times.
• Customer Service-Follow up with customer complaints.
• Monitor weekly and monthly performance of agents and ensure coaching takes place for agents that need improvement.
• Reporting of daily, weekly and monthly statistics.
• Staff rostering (monthly and weekly).
• Monitoring time sheets, absenteeism and signing off of monthly hours and overtime.
• Submit all necessary allowance and incentive documents to Payroll timeously.
• Ensure all leave is processed timeously on ESS in order for timesheets and salaries to be managed accordingly in Payroll.
• Sign off monthly invoices that pertain to the department.
• Work closely with audits in ensuring that all the necessary audit queries and shortages noted on the ‘Masterfile’ are received and returned/ Updated in a timely manner.
• Ensure all shortages are managed and AOD’s raised where necessary.
• Recruitment - ensuring that minimum headcounts are maintained and increase in customer queries are managed ahead of time.
• Continuously revise controls and checks for Cash withdrawals/ deposits credited.
• Training and development within the departments.
• Assist with the smooth implementation of new business development/ projects.
• Manage all bonuses throughout the year and the testing, switch on/ off thereof.
• Work closely with Payroll and HR to ensure that all new take-on and dismissals are actioned timeously.
• Perform monthly checks on the Deposit app and the Payment Gateway Portal’s to ensure that access is deleted for all terminated employees.
• Communication between Clients and VIP Client Liaison Manager/Officer.
• Leading and developing team.
• Any adhoc tasks

What you will bring to the team:

• Ability to work under pressure and in a fast – paces growing environment.
• Ability to manage data security and accessibility
• Strong business acumen
• Excellent presentation and reporting skills
• Excellent attention to detail
• Be highly accountable and trustworthy
• Strong planning and problem-solving skills
• Excellent time management and the ability to multi task
• Good customer service and communication skills
• Sound understanding of the various betting types and procedures
• Coaching and developmental

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• Relevant Bookmakers Clerk Certificate or Equivalent Experience

A Bonus To Have:

• Diploma/Degree
• 1-2 Years in Gaming Industry

What You’ll Do For The Brand:

• Monitoring Hollywood Retail branches cash recons during your allocated rostered shift and as allocated by your Supervisor\ or Manager.
• Area\s or Region\s for monitoring will be explained to you at the beginning of your shift.
• Familiarize yourself with each branches cash drawer threshold limits and ensure that Clerks going over their respective limits are stopped by means or being blocked on the system or following the telephone protocol i.e. Senior Team Leader, Branch Manager, Area Manager, Regional Manager and lastly Risk Manager.
• Ensure that Betting Clerk monies are physically transferred to the Admin Back Office safe by means of telephonic confirmation with the STL or BM on duty.
• Required to send day end shift reports as well as Morning update reports.
• Required to send “Special Reports” to the Risk and Operations Manager in the event of an emergency cash situation at the branch.
• Required to assist the CMD Team Leader and\ or Risk Manager with other duties within the boundaries of Risk Management and Control.
• Providing “On the Job” training and mentoring for new recruits.
• Always following protocol and not bypassing chain of command.
• Carrying out yourself in a professional manner in line with standard business\ corporate
• Allowed to speak with authority provided it is accommodated with respect to the other person\s
• Always practice good email and telephone etiquette. 
• Subjecting yourself to a truth verification test periodically or on request by your Manager.

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Ability to work under pressure and still produce good quality results timeously.

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 5 – 10 years of project management/marketing experience
• Valid driver’s license
• Proven track record of writing skills with portfolio of evidence.
• Tertiary qualification in similar field.
• Advanced computer literacy.

A Bonus to have:

• Degree in project management

What You’ll do for the Brand:

• Work with the Marketing Teams to create strategic marketing strategies for specific projects, events and sponsorships and mapping out the tasks needed to implement these projects.
• Ensuring internal and external stakeholders and management are satisfied with the proposed marketing campaigns, project plans and budgets.
• Ensure you are up to date with industry trends and support the broader Marketing Team by ensuring projects and campaigns are well researched, planned and deliver on business objectives.
• Monitor and provide detailed reporting on all projects, ensuring these are constantly being optimized and improved.
• Collaborating with creative Teams to create all supporting content, ensuring it meets project/campaign objectives and is aligned to our brand.
• Create and manage a content calendar related to the projects and campaigns and schedule deadlines.
• Determine marketing campaign/project budgets and ensure they are adhered to.
• Maintain an up-to-date understanding of the company, its products, and its client base to implement effective campaigns.
• Managing and supervising projects from beginning to end, including but not limited to, once off marketing campaigns, a range of events, promotions and activations, launches, advertising campaigns, branding and signage, sports events, sponsorship and commercial projects and other projects.
• Developing and maintaining strong working relationships with Teams across the business and external stakeholders.

What You’ll Bring to the Team:

• Excellent communication skills, both written and verbal.
• Interpersonal skills
• Exceptional customer care and service excellence.
• High level of accountability
• Active listening skills
• Quality focus
• Strong management of people and processes
• Exceptional attention to detail
• Problem solving and agility

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• A minimum of 2-3 years of experience in Digital Media Buying and Digital Marketing
• At least 2-3 years of experience in a management role

A Bonus To Have:

• A degree in marketing, digital technologies or relevant field

What You’ll Do For The Brand:

Senior Digital Media Buyer Duties:

• Responsible for developing, deploying and optimizing paid media campaigns across multiple digital platforms such as display etc. with high conversion rates and maximized profitability for acquisition and awareness.
• Use performance metrics (CPA, CPM) to revise campaigns for strategy and optimization.
• Proactively and effectively optimize media buys utilizing KPI metrics and internal data to ensure campaign profitability focused around CPAs, conversion rates and retention.
• Analyze campaign data, develop and deploy tactics and strategies to continuously scale spend and improve conversion performance and efficiencies.
• Negotiate pricing and terms for advertising purchases considering business requirements, media availability, media specifications and budgets.
• Identify, research, evaluate media market trends, media supply availability, new markets and competitive activity. Capitalize on untapped opportunities such as niche sites and networks highly relevant to our products that might otherwise be overlooked.
• Collaborate/coordinate with cross-functional teams including content, creative and development to craft new advertising campaigns.
• Effectively manage positive and productive relationships with online publishers and vendors.
• Lead and mentor Junior Digital Media Buyers.
• Managing a team for success.
• Ensure targets are achieved and manage, analyze and optimize campaigns to achieve and exceed KPI’s
• Ensure that accounts are optimized according to targets – leads generated vs. operational requirements.
• Provide ad-hoc, weekly and monthly reports to all internal parties based on performance per product and per campaign.
• Ensure continuous communication and meetings exist between all internal stakeholders to ensure target requirements are met.
• Research competitors and provide suggestions for improvement
• Book digital media across websites, app’s and suitable ad networks
• Optimise advertising campaigns based off performance.
• Update necessary campaign budgets upon review.
• Report to management and key stakeholders on the performance of campaigns.
• Work together with the compliance team to get digital campaign agreements in place.
• Campaign performance monitoring and reporting on a weekly basis.
• Assist with running of campaigns on self-service programmatic platforms.
• Join in campaign performance meetings to build direct relationships with external service providers.
• Identify and implement new potential digital external opportunities.
• Ensure contracts are renewed accordingly.
• Ensure payment for campaigns are submitted timeously are actioned and admin tasks executed.
• Implement strategies to ensure acquisition of clients.

People

• Clear communicator.
• Ready to be accountable.
• Have a keen eye for detail.
• Proven multi-tasking record.
• Stress-tolerant and great at shifting priorities as demands change.
• Analytical thinker
• Comply with company policy and values.
• A team player with exceptional organizational and technical skills.
• Excellent time management skills and the ability to cope with many projects at any given time.
• Open-minded and willing to make changes swiftly.
• High attention to detail.
• Possess the confidence to explain and sell ideas to colleagues.
• Strong personality.
• Enthusiastic and a passion for what you do.
• Natural leadership ability with proven track record.

Compliance, Risk, and Quality

• Compliance with company policies and procedures.
• Ensure insertion orders are reviewed and signed off on
• Ensure contractual T’s & C’s are reviewed and approved
• Ensure budgets are implemented across campaigns accordingly
• Ensure artwork for time sensitive competitions or promotions are posted and removed on time
• Ensure reporting is accurate and legible
• Ensure logical saving of all contract, artwork roll outs, campaigns, approvals etc.

Growth and New Markets/Products

• Maintains technical knowledge as well as builds new relationships by attending workshops and seminars.
• Keep abreast with competitor activity, market innovation, market trends, and customer trends.
• Ensure measures are put in place and steps are taken to achieve the short term, medium term, and long-term goals.
• Product innovation, new service offerings to customers.
• Source new customers.

What You’ll Bring To The Team:

• Ability to collate and report on information.
• Have the ability to successfully promote the brand and products through digital communication
• Demonstrate the ability to consistently deliver required business results.
• Demonstrate the ability to stay attuned to the needs of the market and
• Ability to develop and implement marketing strategies

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• Registered with PSIRA (Grade B)
• Valid Driver’s License
• Computer literate

A Bonus to have:

• Grade A PSIRA
• People Management experience.

What You’ll do for the Brand:

Duties:

• Supervise programs and processes to reduce and control loss time injuries
• Review staffing levels to maintain full coverage of posts.
• Assists in the supervision of Security Officers on assigned shift.
• Responsible for the proper execution of assigned duties.
• Provide training to new security officers.
• Doing branch visits for observation purposes, attend to all emergencies and report to the manager.
• Detains trespassers or law violators on-site until arrival of law enforcement.
• Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviewing, hiring, and training employees
• Planning, assigning, and directing work.
• Performance assessments and disciplinary action.
• Maintaining a professional Departmental and Company reputation.
• Maintaining a regular and consistent attendance record
• Keeping well-informed of and adhering to all rules, regulations and policies
• Providing protection to the company its employees and customers
• Interacting with local Law Enforcement Agencies as required
• Assist in operating the timekeeping system when required
• Attending and completing all required training as assigned

What You’ll Bring to the Team:

• Strong leadership and people management skills
• Attention to detail
• Excellent time management and ability to meet deadlines
• Good interpersonal skills
• Goal orientated and results driven
• Excellent communication skills
• Customer service and Service excellence
• Ability to train and mentor
• Rapport and relationship building.
   

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• Registered with PSIRA
• 1 year of security experience

A Bonus to have:

• Valid driver’s license

What You’ll do for the Brand:

Duties:

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened
• VIP Officer needs to be extremely vigilant and alert always of their surrounds before the opening/closing of the branch.
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service

• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous always.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Always Create a guest centric culture within the branch and drive the philosophy of “service with a smile”.
• Always Ensure to treating our guest with respect and have the good attitude.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins
• Able to work in a rotating shift /work flexible hours.
• Ensure the ability to work independently
• Ensure you physical fitness is always obtained in line with the job requirements.

What You’ll Bring to the Team:

• Great Business Acumen
• Good communication skills
• Attention to detail
• Good problem-solving skills
• High level of accountability
• Customer Service and Service excellence