Current Openings at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Act as the super administrator for the RMCD systems to ensure the integrity and security of the department’s information.
• Assign approved users to the created roles as requested by users in business.
• Establish and maintain stakeholder relationships to ensure the efficient operation and maintenance of business systems, identifying future business requirements and opportunities for optimisation and proposing solutions. 
• Maintain the integrity of the master data on the system to facilitate effective business operations and mitigate systems-related risks. 
• Provide first line training and support (basic system functionality) for users within the South African Reserve Bank Group, including user maintenance and information management. 
• Log and monitor any unresolved incidents with service providers where necessary and ensure they are addressed.
• Implement enhancements to systems (business processes, changes, upgrades) in consultation with business and/or other stakeholders. 
• Stay abreast of industry developments and best practice and apply these in the course of own work.

Qualifications

To be considered for this position, candidates must be in possession of:

• a National Diploma (NQF 6) or an equivalent qualification; and 
• two to five years’ experience in the field of system administration.

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Detailed description

The successful candidate will be responsible for the following key performance areas:

• Apply a structured change management approach and methodology for the people impact of implementing organisational projects as developed by the PA. 
• Influence and participate in pre-planning activities and provide change management input to ensure change-related impacts are considered when planning the approaches of multiple projects. 
• Diagnose, design, develop, integrate and assess change plans and execute deliverables aligned to the project plans of multiple projects. 
• Conduct assessments (readiness, impact and training) of multiple projects and analyse and interpret the results thereof, providing recommendations/interventions and reports and executing approved interventions to assist stakeholder decision-making. 
• Develop and implement a comprehensive stakeholder engagement and communication, leadership alignment and resistance management plans that are aligned to the project plans for multiple projects. 
• Review and prioritise existing training plans across multiple projects and identify gaps therein, develop and implement an appropriate training plan, assess the impact of training and provide recommendations. 
• Prioritise the delivery of change initiatives to manage change saturation and the risks and dependencies of multiple projects. 
• Develop analytical change reports, identify goals and metrics and make recommendations to guide, advise and influence decision-making.
• Administer a monitoring system that tracks the adoption, utilisation and proficiency of individual changes. 
• Coach business owners, managers and teams through change. 
• Determine the impact of change management initiatives, identify gaps and develop alternative strategies and interventions as needed. 
• Facilitate the development of the post-implementation model and support, and communicate this to stakeholders. 

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF 7) in Behavioural Science, Communications or a related field; 
• a minimum of five to eight years’ work experience; 
• relevant change management certification; 
• change management theory and practice; and
• change management consulting experience on projects in a multi-functional organisation.

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Detailed description

The successful candidate will be responsible for the following key performance areas:

• Provide support to participants and clearing and settlement operators through various mediums or communication channels.
• Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards.
• Compile operational and performance reports (internal and external) and customer support engagement reports.
• Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services.
• Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards and escalate when necessary.
• Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester.
• Participate in projects by executing assigned tasks arising from changes to regulations, business and technology.
• Contribute towards and review business and functional requirements and test cases.
• Execute billing, reconcile financial accounts and ensure that costs are recovered.
• Assist with on-the-job training for South African Reserve Bank staff. 
• Conduct participant training.
• Contribute towards the induction programme for new employees.
• Compile evidence or sample information for internal and external auditors and contribute to the Principles for Financial Market Infrastructures assessments.
• Identify and report on the operational risks of the unit. 
• Prepare and execute resilience tests in line with business continuity management.
• Compile and update the operational and system manuals, procedures and processes.
• Execute the activities set out by the stakeholder management framework at the appropriate level to support operations.
• Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system. 
• Capture, verify and update master data changes on the RTGS system.
• Execute and/or monitor the internal and external operational system changes. 

Qualifications

To be considered for this position, candidates must be in possession of:

• a National Diploma (NQF 6) in Business Administration, Financial Management or Operations Management; and 
• a minimum of two to five years’ experience in financial services and/or banking services.

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Detailed description

The successful candidate will be responsible for, among others, the following key performance areas:

• Manage and maintain the divisional heads’ calendars, including logistical arrangements for appointments and travel with the relevant personnel. 
• Ensure that all documents are submitted to the correct committees ahead of deadlines (e.g. submissions to the Governors’ Executive Committee).
• Prepare and edit correspondence, communication, presentations, agendas, pre-reading materials and other documents, and conduct basic research and analysis where necessary.
• Take, prepare and distribute accurate minutes for divisional meetings, management and other committees and projects.
• Ensure that all incoming and outgoing correspondence is registered and filed in accordance with the South African Reserve Bank (SARB) file plan.
• Create and maintain a contact database for the divisions.
• Manage any administrative activities relating to ESD projects (e.g. Group of Twenty G20 Data Gaps Initiative co-ordination).
• Execute any other tasks as instructed by the divisional heads as and when required.
• Perform day-to-day duties in an ethical manner that involves maintaining absolute confidentiality in all matters related to the divisional heads’ offices.
• Maintain positive internal and external relationships on behalf of the divisional heads by engaging with members and stakeholders at all levels of seniority.
• Collate and coordinate project-based and other information on behalf of the divisions.
• Review operating practices in own area and implement improvements where necessary.
• Coordinate and schedule divisional meetings, functions and team building events.
• Distribute correspondence, circulars and memorandums to ESD or SARB staff on issues emanating from the divisions.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Grade 12 certificate and a Diploma in Office Administration (NQF 6); and 
• a minimum of two to five years’ experience in corporate personal assistance or an equivalent role.