Current Openings at Telesure Investment Holdings (TIH)

Job Purpose

• This group role incorporates enablement of internal and external stakeholders, including clients and suppliers. Responsible for leading, overseeing, supporting and developing new and improved business interventions through constant evaluation, feedback and solutioning. Build future ways of work through innovative solutions and facilitate, co-ordinate and manage the end-to-end business improvement initiatives. Create a case for change which includes a wholistic benefit case, highlighting all potential costs and benefits. Drive successful integration of partners with TIH, ensuring the application of best practices and alignment amongst all areas involved. Co-ordinate, liaise, manage and oversee various partnerships, with a focus on performance monitoring, analysing, evaluating, investigating non adherence, and initiating frequent reviews

Responsibilities

• Internal and External Partner Management
• Bridge between different functional groups in the own business network to catalyze the flow of information and exploration of new possibilities; enable exchange of ideas. Responsible for ensuring related implementation and change management.
• Account Management
• Manage and develop important customer relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support. Customers likely to include mid-tier companies, multinational corporates and similar.
• Stakeholder Engagement
• Identify and manage stakeholders at various levels of management, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development and execution of stakeholder engagement plans to support the communication of business information and decisions. Effectively build, maintain and manage relationships with internal and external stakeholders Engage with all relevant people/other departments and co-ordinate relevant inputs (people, systems and processes) to achieve or improve the required results. Ensure process changes/improvements are effectively communicated to the relevant stakeholders ensuring operationally, the most recent information is utilised. Manage and report on selected Partnerships such as Nedbank, MUA and Renasa and give feedback to relevant forums.
• Financial Management and Control
• Manage a selected portion of the organisation's financial management and/or control processes. Support the forecast of budgets and expenses across Group Procurement departments in order to align with and meet organisational profit objectives. Financial management & control by ensuring budgets are correctly tracked and allocated, all credit & administration functions align & conform with Business practice & procedures. Reconciliation to Finance & Management accounts. Manage budget plans within own department, involves development and delivery.
• Budgeting
• Manage budget plans for a department; could involve development or delivery (or both). Identification and implementation of corporate savings opportunities.
• Performance Management
• Manage and report on the performance of the function and business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. Through effective resource planning, ensure a balance between high priority initiatives and quick wins as well as ensure clear guidance is provided within the team relating to expectations. Rectify non-conformance and variances within the team as a high priority. Planning and reviewing workload to improve productivity by measuring results against targets.
• Personal Capability Building
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain an in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development.
• Data Collection and Analysis
• Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature. Proactively seek trends with adverse risk effects and ensure the relevant stakeholders are informed continuously on developments. Monitor and track performance on initiatives that have been implemented and ensure alignment between various stakeholders. Monitor and track performance on initiatives that have been implemented and ensure alignment between various stakeholders.
• Insights and Reporting
• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Report on nature and cause, effects and drivers, using a variety of methods and techniques pertaining to operational risk, processes, standards and claims decision making. Investigate operational performance results for Claims Operations. Conduct root cause analysis and provide insight and recommendations. Identify business requirements, needs, processes and possible associated solutions using industry standards methods, models and formats. Ensure reports provided on research conducted and recommendations made are relevant and appropriate considering impact on business, customer and cost.
• Continuous Improvement
• Lead the review of existing operations and the implementation of innovation processes across the department or sub-function to ensure the required continuous improvement outcomes are delivered. Continuously monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement. Support and develop any new business interventions through constant evaluation, feedback and solutions to the business. Identify and implement technology to optimise productivity and fraud identification and prevention. Influence discussion about solutions, projects and initiatives based on evaluations and investigations conducted in order to drive continues business improvement. Drive continuous improvements to the overall standards within STI.
• Building Capability
• Implement formal development frameworks. Provide others throughout the organisation with informal coaching and mentoring. Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Develop an in-depth understanding of industry risk and the impact on TIH Claims Operations. Identify the need for training and where applicable initiate training/coaching interventions.
• Policy Development & Implementation
• Develop functional or operational policies and help develop policy frameworks for area of responsibility or department. Take responsibility for creating underlying procedures and monitoring their implementation. Take responsibility for creating underlying procedures and monitoring their implementation. Provide specialist guidance on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions. Direct discussions regarding solutions, projects and initiatives based on analysis of relevant business domains and be accountable for implementing solutions with relevant stakeholders. Define, maintain and extend standards and methods in use by the organisation as required.
• Operations Management
• Support the overall organisational strategy by developing and delivering operational plans and outcomes for a large portion of the business. Participate and/or belong to indicated forums/meetings and associations as required. Support and develop any new business interventions through constant evaluation, feedback and solutions to the business. Identify operational standards and procedures which must be reviewed to maintain the correct quality of operational activities and stimulate continuous improvement. Ensuring that non-conformance and variances within the function is rectified as a high priority. Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed expectations. Control all associated operational cost in accordance with the annual budget.
• Project Management
• Responsible for managing various programmes, managing and monitoring delivery against business plans. Attend selected forums and key management committees to stay up to date with operational conditions. Monitor and track performance on initiatives that have been implemented and ensure alignment between various stakeholders, advising on ongoing issues and implementing measures to address this with the relevant business unit. Coordinate the actions or approval of other business units for direction changes. Identify shortcomings and suggest improvements to existing processes, systems and procedures, and execute accordingly.

Education

• Relevant Business Degree/ Diploma (Essential)

Experience

• 5 to 10 years experience analysing and interpreting business operational/financial management information (Essential); 3 or more years Project management experience (Essential); 5 or more years experience in a STI Operations environment (Advantageous); 5 to 10 years leadership experience (Essential)

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Job Purpose

• Coordinate and prioritise IT Systems Development tasks through the effective deployment of resources and efficient workload allocation ensuring that Business IT Systems requirements are sufficiently developed and adhered to.

Responsibilities

• Application Software Development
• Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.
• Application Software Roadmap
• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.
• Stakeholder Engagement
• Build and effectively maintain relationships with relevant business and IT representatives on an on-going basis. Find out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
• Portfolio Management
• Plan and deliver small projects or workstreams using an appropriate project management methodology to give assurance that intended outcomes are achieved.
• Leadership and Direction
• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
• Performance Management
• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Organisational Capability Building
• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Data Collection & Analysis
• Collate and analyse data using pre-set tools, methods and formats for measures of improvement. Involves working independently.
• Operational Compliance
• Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
• Applications Software Maintenance
• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.
• Information Security
• Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Education

• Matric / Grade 12/ SAQA Accredited (Essential); Relevant accredited testing certification (Advantageous); Relevant IT degree / diploma (Advantageous)

Experience

• 3 - 6 years adequate System Development experience using the relevant programming, language or technologies (Essential); Previous experience in Financial Insurance industry (Advantageous)
• 1 - 2 years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

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Job Purpose

• As a Financial Advisor at TIH Advisory, you will play a crucial role in helping individuals and businesses achieve their financial goals through comprehensive insurance solutions. We are seeking motivated professionals with a proven track record in financial advisory services, as well as recent graduates with a passion for finance and a drive to succeed.

Responsibilities

• Conduct thorough financial needs analysis for clients to understand their goals and objectives.
• Develop and implement customised financial plans to meet clients short and long term goals .
• Provide ongoing support and guidance to clients, reviewing their financial plans regularly and adjusting as needed.
• Build and maintain strong relationships with clients through proactive communication and exceptional service.
• Stay informed about industry trends and regulations, continuously enhancing your knowledge and skills to better serve clients.
• Collaborate with team members to achieve collective goals and contribute to the overall success of the organisation.

Education

• RE 5 (Essential); Bachelor's degree in Finance, Business Administration, or related field (for recent graduates). Preferred; Relevant certifications (e.g., CFP) preferred but not required.  (Required)

Experience

• Minimum 2 years of experience in financial advisory services (for experienced candidates); Proven track record of success in insurance sales and client relationship management; Strong understanding of insurance products and industry regulations; Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients; Demonstrated ability to work independently and collaboratively in a fast-paced environment
   

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Job Purpose

• Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

• Customer Service
• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Customer Needs Clarification
• Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions
• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.
• Customer Management
• Help manage customers by carrying out standard activities.
• Operational Compliance
• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation when required from a supervisor or manager for any exceptions from mandatory procedure.
• Performance Management
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.
• Personal Capability Building
• Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)