Current Opportunities at FNB South Africa

Job Description

• Hello Future Data Scientist II
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• We are seeking a skilled and innovative sènior data scientist to join our team, to specialise in Conversational AI. 
• Our mandate is to provide the foundational support and enablement necessary for the bank to deliver superior conversational and search experiences, driving engagement and value for our customers.
• In this role, you will be responsible for developing and enhancing language models, by utilising natural language processing and understanding skills. Your work will specifically involve advancing generative AI capabilities through the application of LLMs, ensuring intelligent and contextually relevant conversations within our conversational interfaces.

Are you someone who:

• Can identify and coordinate data-driven projects to enable enhanced business solutions and decision-making.
• Build data science integrated solutions that enable efficient communication between conversational systems and core banking systems
• Can design and build algorithms that can improve the accuracy of chatbots and search engines in understanding and responding to user queries. 
• Has strong skills in data analysis, including preprocessing, feature engineering, and deriving meaningful insights from diverse datasets.
• Has an in-depth knowledge of statistical/machine learning algorithms and their applications, particularly in the context of conversational AI. 
• Is able to effectively communicate and work closely with cross- functional teams and articulate complex concepts to both technical and non- technical stakeholders. 
• Is able to stay current with the latest advancements in AI and quickly adapt to evolving technologies and methodologies. 
• Can conduct research to gather and analyse information to support project objectives.
• Is interested in generative AI, natural language processing and conversational AI.
• Is able to practically generate results leveraging statistical techniques and coding.
• Develop and apply statistical models to collect, organise and summarise data to enable insights/ trends for business stakeholders. Perform ad hoc exploratory statistics and data mining tasks on diverse datasets.

You will be an ideal candidate if you:

• Minimum Qualification – Hon BSc Mathematics, Stats, Computer Science, Actuarial Science, Business Mathematics Informatics
• Experience – 3 years relevant experience
• Python, SQL
• Statistical skills
• NLP – Natural Language Processing experience
• Good understanding of LangChain module
• Have practical experience in NLP applications
• Strong problem solving skills
• Are motivated and proactive

You will have access to:

• Working on ground-braking, current generative AI technology.
• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate. 

We can be a match if you are:  

• Curious & creative - you’re driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Self Driven.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
   

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.
   

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
   

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• A PostgreSQL database administrator that would be responsible for managing multiple PostgreSQL database deployments. Knowledge on Oracle and MySQL RDBMS technologies would be advantageous. Successful candidate would ensure the databases runs smoothly and functions as expected to ensure business goals are achieved. They would look for ways to optimize the performance of the database, create backups that would aid disaster recovery as well as monitor security and access. This role is about constant improvement and doing so with our signature all-win approach in mind

Responsibilities:

• Provide best practice guidance to the development team with regard to database design and usage.
• Develop appropriate corrective actions to resolve production data issues.
• Optimize database performance.
• Create the objects in the database, such as triggers, indexes, etc.
• Monitor the performance of the database and ensure optimum performance.
• Identify potential issues in the database to solve them early.
• Maintain backups and perform disaster recovery in case a disaster destroys the database.
• Monitor security and prevent any unauthorized access to the database.
• Schedule consistent maintenance on the server.
• Maintain database schema & Manage database availability.
• Give best practice guidance to the development teams.
• Tablespace & Role management.
• Ensure data integrity.
• Manage user access and permissions by adding and removing users as required.
• Responsible for administering, controlling, and optimizing the organization's database management systems.
• Create documentation for database environments and follow change control procedures.
• Provide database design, direction, and support to development teams.
• Provide guidance to applications developers with database related questions.
• Configure and set up disaster recovery environments.
• Configure and set up test environments.

Requirements:

• Demonstrated experience writing complex stored procedures and queries
• Proven experience troubleshooting and solving complex databases schemas
• Understanding and experience of Software Development Life Cycle.
• Strong analytical and communication skills.
• Strong problem-solving skills to ensure that the systems are performing optimally and meet our high standards.
• Experience in database development, administration and management.
   

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Job Description
Hello Sales Consultant

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and 
• deliver products and services that make us incredibly proud of the people that make it 
• happen. 
• As part of our team in FNB Commercial Products, you will be surrounded by unique 
• talents, diverse minds, and an adaptable environment that lives up to the promise of 
• staying curious. Now’s the time to imagine your potential in a team where experts come 
• together and ignite effective change.
• Hello Future Short Term Insurance Sales Consultant
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• The Commercial Sales Advisor Team will primarily be responsible for converting leads and quotes to sales in terms of the minimum quantity and quality targets that are in place including, but not limited to:
• Tracking, controlling, and influencing sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity, and other sales requirements.
• Contacting prospective clients and sell appropriate insurance products to achieve sales targets.
• Maximizing leads by cross selling opportunities and strengthen client relationships.
• Retrieving all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale.
• Delivering exceptional service that exceeds clients’ expectations through proactive, innovative and appropriate solutions.

Are you someone who can:

• Think outside the box and have a strong work ethic
• Have the ability to thrive under pressure and exceed targets in a sales environment.
• Build sound relationships based on trust and openness (Internal and External)
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Have an RE5 COB- Commercial Lines
• Have FAIS Credits Commercial Insurance experience.
• Have 2-3 years commercial experience in a selling environment
• Have an excellent sales track record.

You will have access to:

• Opportunities to network, collaborate and learn.
• A challenging working environment with growth potential.
• Opportunities to innovate, explore and make a difference.

Competencies:

• Attitude/passion towards service excellence
• Inbound and Outbound Call Centre experience
• Problem-solving skills
• Resilience - Ability to work well under pressure in dynamic environment.
• Flexible and adaptable
• Influential, concise, rational, and practical communicator
• Creative flair and innovative thinker
• Discretion, judgment, and high levels of trust

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Job Description

• Hello Future Data Steward I
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us proud, thanks to the talented individuals who make it all happen. You’ll join a dynamic, collaborative environment where curiosity and adaptability are key to success.
• As a Data Steward, you will be a critical part of implementing FNB’s information management strategy. Your role will focus on ensuring data integrity, security, and governance across the organization. Additionally, you will contribute to Data Science projects, using advanced analytical techniques to support business decisions.

Key responsibilities as a Data Steward:

• Data Governance & Quality Management:
• Implement data management practices that ensure high-quality, accurate, and consistent data across the organization. Lead efforts in metadata, master, and reference data management.
• Information Security & Data Privacy:
• Ensure compliance with data privacy regulations and secure handling of sensitive information in collaboration with legal and IT teams.
• Cost Optimization & Process Improvement:
• Identify opportunities for process optimization and cost reduction within data management frameworks to improve efficiency and prevent wastage.
• Compliance & Reporting:
• Ensure adherence to legislative, audit, and data governance policies while preparing detailed reports to support data-driven decision-making.
• Collaboration & Stakeholder Management:
• Develop relationships with key stakeholders to ensure the successful implementation of the organization’s data management strategy.
• In addition to the above, the role will also entail some key Data Scientist responsibilities:
• Data Analysis & Model Development:
• Analyze large datasets to extract actionable insights that help drive business strategies. Build and refine advanced models to address key business challenges and optimize processes.
• Predictive Analytics & Optimization:
• Use predictive analytics techniques to anticipate future trends, identify opportunities, and support strategic decision-making. Continuously test and refine models for accuracy and relevance.
• Collaboration & Business Impact:
• Work closely with business units to understand their data needs and translate business requirements into practical, data-driven solutions.
• Data Visualization & Reporting:
• Create compelling data visualizations and reports to communicate insights to stakeholders, ensuring they understand and apply the findings.

Ideal Candidate:

Qualification:

• Relevant BSc or BCom degree (Honours preferred), with a focus on Information Systems, Data Science, or related fields.

Experience:

• 3 to 6 years of relevant experience in data management, governance, or data science.

Skills:

• Strong problem-solving skills, excellent attention to detail, and the ability to communicate complex data insights effectively.

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Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
   

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Job Description

• Hello Future Data Privacy Officer II
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To ensure that customer data through the customer data supply chain is secured and any risks associated to privacy is mitigated.

Are you someone who can: 

• Define business processes to ensure diligence and privacy.
• Review all processes to identify gaps for potential threats.
• Perform, advise and provide information on access level impacts and mitigate risk in respect of system and application access.
• Maintain expert knowledge on relevant legislative amendments, and provide proactive advice and solutions to stakeholders on data privacy.
• Keep up to date with area of specialisation by assessing own performance.
• Initiate any incident response plans in the event of unauthorised disclosure of information.
• Ensure own understanding of all systems that acquire the storing and transferring of data.
• Design solutions and controls in order to resolve any possible data breaches.
• Ensure adoption and localisation of common frameworks, practices, processes, standards and integration of business data value chain.
• Ensure Platform alignment, governance, policy standards alignment and integration across relevant areas.
• Ensure ethical usage of data and information that complies to restrictions applied for privacy and sensitivity classification.
• Responsible for leading the Governance, Risk, and Compliance program, ensuring adherence to Data Privacy Regulations and standards outlined by various Governance Frameworks
• Formulating and implementing organization-wide policies and procedures to guarantee compliance with Laws, Industry Standards, and governance frameworks.
• Oversee auditing processes (both internal and external), conduct training sessions, develop training manuals, and perform Data Protection Impact Assessments.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation, and policy.
• Ensure reporting of any Data Privacy Incidents and drives resolution of Privacy and Protection Audit findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Ensure data through the various data supply chains is secured and any risks associated to privacy is mitigated.
• Implement data privacy management to ensure required standards and practices across data production, management and consumption.
• Create innovative solutions to manage data privacy exposure in business processes.

You will be an ideal candidate if you: 

• Minimum Qualification - – Relevant BCom, BSC degree in Information Systems or Technology
• Experience – 8-10 years experience in managing data and understanding the privacy associated with it

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

Skills & Competencies

• Business insight and risk awareness
• Analytical thinking and decision making
• Analysis, Planning and Monitoring
• Relevant compliance, governance, security and risk management frameworks, methodologies, and policy
• Problem-solving

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.