Current Opportunities at Hollard Insurance

Job Advert Summary    

• The Strategy Analyst is a member of the Group Strategy Function which is organised as a shared capability to support the Hollard Group and partnership businesses.

The Group Strategy Function is responsible for:

• providing the Group with market intelligence, strategic insights and corporate performance measures
• facilitating and aligning strategy formulation and execution across the Group
• incubating new business opportunities
• This role will report to the Group Head of Strategy, who reports to the Group Executive: Strategy and Synergies. 

Key Responsibilities:

• Research and analysis – Use various research and analytical methods to produce robust qualitative and quantitative analyses
• Insight, Judgement and Strategy formulation – Support formulation of strategies through development of data-driven insights
• Project Management – Plan, own and execute discrete components of work or analysis as part of a broader project
• Strategy Execution and Impact – Engage with business partners to source relevant information, share insights and drive change
• Delivery – Contribute to creation of high-quality deliverables

Required Knowledge and Experience    
Experience

• 1 – 3 Years related experience.
• Background in strategy consulting or possibly strategy arm of a ‘Big 4’ professional services firm, or in-house strategy or corporate development team in consumer or financial services
• Demonstrated ability to conduct thorough, accurate qualitative and quantitative research and analysis is critical

Skills, Capabilities, Competencies and Knowledge

• Strategic, logical and structured thinking
• Market research skills
• Strong numeric / quantitative skills
• Strong written and verbal communication (structured communication) skills
• Business / financial analytic ability
• Resilient, agile and innovative approach to work
• Ability to navigate ambiguity, unstructured environments/data to emerge with insights
• Collaboratively makes sense of implications of insights (“so what”) with the business
• Keen eye for detail while also being able to zoom out and tie insights to the broader picture
• Broad short-term and/or life insurance knowledge advantageous
• Educational Requirements    
• University Degree with commercial or similar Honours degree
   

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Job Advert Summary    
Job Purpose

• Provide efficient and effective administrative support for accident and health insurance policy servicing and operations, ensuring excellent customer service, accurate processing, and compliance with regulatory requirements.

Key Responsibilities

• Technical expertise
• Work within delegated underwriting authority limits and maintain all underwriting best practices and standards within service level agreements
• Policy Servicing
• Responsible for full policy servicing of new and renewals business, issuance of adjustments, declarations and endorsements, are issued accurately, efficiently in a timely manner by rating and or capturing transactions to the core business system
• Verify client information and validate policy details
• Ensure timely issuance of policy documents as per regulatory requirements
• Communicate effectively with internal and external partners and stakeholders
• Recode keeping of all policy contracts and correspondence in a robust, timely and diligent manner
• Operations Support
• Maintain accurate records and databases and policy records
• Perform data capturing and data validation tasks
• Assist with reporting and statistical analysis
• Participate in internal audits and compliance checks
• Customer Service
• Provide exceptional customer service via phone, email, and written correspondence
• Resolve client complaints and manage escalation matters to the relevant channels
• Build strong relationships with all partners such as brokers, clients, and stakeholders
• Compliance and Risk Management
• Ensure stringent adherence to all regulatory requirements
• Maintain confidentiality and handle sensitive information securely
• Identify and report potential risks or compliance issues
• Team Participation
• Function and thrive within a team environment by actively participating, supporting, contributing and collaborating to the betterment of the team, products, services and efficiencies

Required Knowledge and Experience    
Experience

• 1-2 years' experience in insurance policy servicing and operations
• Strong history of administrative and organizational skills
• Excellent and efficient communication and customer service skills
• Ability to work within agreed service level agreements and timelines
• Attention to detail and accuracy
• Basic analytical and problem-solving skills
• Strong adherence to compliance and underwriting best practice
• Ability to maintain confidentiality and handle sensitive information
• General underwriting knowledge (ability to interpret policy wording, understanding inter-relationship between claims and underwriting)
• General insurance terminology
• General legal knowledge (prescription act, insurance act, FAIS)
• Basic risk assessment knowledge

Skills

• Proficient in latest versions of Microsoft Office (Word, Excel, Outlook)
• Familiarity with general insurance software systems
• Strong data capturing and data analysis skills

Educational Requirements    
Minimum Requirements

• Grade 12/NQF Level 4 certification
• Relevant tertiary qualification - or studying towards a tertiary qualification (certificate or diploma in insurance, business administration) advantageous
• 1-2 years' experience in insurance policy servicing and operations
• FAIS (Financial Advisory and Intermediary Services) certification (or willingness to obtain)
   

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Job Advert Summary    

• The purpose of this role is to understand and configure infrastructure and environments for all new implementations, as well as assist with troubleshooting during initial deployments or post-deployment application issues. The ideal candidate should possess extensive knowledge of on-premise technologies as well as cloud technologies, excellent problem-solving skills, and a strong aptitude for integrating cutting-edge solutions. The ideal candidate will also get involved with general project delivery where they can assist and also help solve production related problems.
• Collaborate with cross-functional teams to assess, understand, and document business requirements for new implementations.
• Analyse existing or new architecture on projects or enhancements and work to ensure that requirements are progressed through the various forums required to ultimately allow successful setup, working with both architecture and ops team to achieve success.
• Analyse existing infrastructure to identify opportunities for migration to the cloud and provide recommendations.
• Develop comprehensive architecture strategies and design roadmaps for effective deployment of new environments.
• Configure and optimize infrastructure, ensuring scalability, security, and optimal performance.
• Collaborate with development teams to ensure proper utilisation of services and monitor resource consumption.
• Implement infrastructure as code (IaC) solutions for provision and management of all resources.
• Monitor and maintain cloud environments, resolving performance issues, malfunctions, or outages.
• Ensure compliance with industry security standards and best practices throughout all infrastructure configurations.
• Stay up-to-date with emerging cloud technologies and methodologies, recommending improvements and innovations to enhance business operations.
• Provide technical guidance, support, and training to end-users on infrastructure and related tools.
• Assist with production related problems related to environments, compute, storage, backup and infrastructure
• Assist with project delivery on projects for all non-functional requirements.

Required Knowledge and Experience    

• 5 – 8 years relevant experience including;
• Proven experience in infrastructure management and cloud management, preferably with major cloud service providers (e.g. AWS, Azure, Google Cloud).
• Must have experience with Linux based installations, and good knowledge of command line tools (e.g., Helm, Kubectl, SFTP, OpenSSL).
• Experience in designing and deploying highly scalable, fault-tolerant solutions.
• Must have experience in containerization technologies (e.g., Docker, Kubernetes, Repositories) and microservices architecture

Knowledge

• Strong understanding of computing concepts, including virtualization, storage, networking, and security.
• Proficiency in cloud automation/orchestration tools (e.g., Terraform, Ansible, CloudFormation).
• Familiarity with Infrastructure as Code (IaC) tools such as Chef, Puppet, or SaltStack.
• Understanding of network protocols, firewalls and network security groups, load balancers, and VPN configurations.

Skills

• Excellent problem-solving and analytical skills, with the ability to research and troubleshoot complex technical issues.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Educational Requirements    
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) are highly desirable.
   

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Administrator Data Verifier.

Role Objectives:

• To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World 
• Class experience in terms of Customer Service i.e. Continuous improvements.

Key Responsibilities:

• Establish and Review merits of a claim
• Acknowledge receipt of claim towards broker / direct client 
• Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
• Identify feasible recovery matters to be handed to recovery area and non feasible.
• Ensure that information according to liability requirement management rules are sourced prior to 
• matters being handed to the liability product line
• Check that all the required information is on file (quantum, merits, claim form, info obtained aligned 
• with requirement management).
• Utilise external resources in order to obtain critical information
• Complete system notes appropriately (Detailed and comprehensive claims log notes)
• Identify and recommend areas / ways to improve processes.
• Use appropriate tools to track the use of time of resources, money, materials or equipment.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and 
• innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
• Align own behaviour with the organisation culture and values
• Actively participate in own professional development and career path.
• Manage expectation of broker / direct client
• Improve service though value adding broker service
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party

Required Knowledge and Experience    

• Minimum 1-2 year experience in Office administration
• Call Centre experiencewillbe beneficial 

Educational Requirements    

• Matric or equivalent / Legal / Para Legal Degree / Diploma advantageous

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Job Advert Summary    

• Reporting directly into the Head: Group statutory reporting responsible for the Hollard Group financial reporting with a heavy matrix to the senior finance manager, this role is responsible for the end-to-end financial reporting function and providing technical support to the business units.

Key Responsibilities:

• Responsible for all internal and external financial reporting requirements of the Life license.
• Manage and oversee the month-end-close process and collaborate with actuarial and tax teams for accurate financial reports.
• Review Business Performance Measures (Performance cell levels) and provide analytical support to the Group Reports
• Provide financial support in assessing business performance by monitoring the key financial metrics, key ratios, regulatory risks, insurance reserving and other governance and risk management practices
• Management of Group wide financial planning and forecasting process across the Hollard Group
• Ensure financial controls are designed, implemented and managed within the financial reporting environment and drive balance sheet controls / management across the Group.
• Prepare and coordinate the regulatory reporting for Group (PA, SARB etc)
• Stakeholder Support: Actuarial, Tax and provide support to divisions and the external audit process.
• Preparation of the consolidated annual financial statements
• Research of changes to statutory and regulatory reporting requirements and responsible for the development of Hollard actions in response to the changes
• Provide technical accounting support to business units and drive implementation of technical standards

Required Knowledge and Experience    
Required Experience: 

• A minimum of 2-5 years’ experience (post articles)
• A minimum of 2 years financial management experience
• Insurance Industry experience preferable

Required Knowledge and Skills:

• Knowledge of accounting packages, systems and controls including reporting and budgeting (Great Plains / HFM)
• Exceptional business acumen and broad business knowledge
• In depth knowledge of financial accounting and related processes
• IFRS and International accounting standards
• Related legislation
• Stakeholder management
• Excellent interpersonal communication skills
• Analytical thinking skills
• Ability to work well under pressure

Educational Requirements    

• CA (SA)