Current Positions at Sun International

Job Purpose

• The Software Development Team Lead for Middleware & Account Systems leads a team responsible for building and maintaining the core backend services that power the iGaming platform.
• This includes player account management, wallet services, game content integration, and regulatory compliance systems. This role demands deep expertise in service-oriented architecture, databases, and secure, scalable system design, working closely with third-party suppliers, internal product teams, and compliance stakeholders to ensure robust and compliant platform operations.

Job Scope & Responsibilities

• Design and maintain scalable microservices for player accounts, wallets, session management, and game content integration.
• Ensure high availability and fault tolerance across services.
• Implement secure APIs and service contracts for internal and external consumers.
• Lead a team of backend engineers (typically 5–8), providing mentorship and technical direction.
• Conduct code reviews, architecture discussions, and promote engineering best practices.
• Support career development through regular feedback and goal setting.
• Manage integrations with game providers, payment gateways, KYC/AML services, and regulatory platforms.
• Ensure data consistency, error handling, and SLA adherence across external interfaces.
• Collaborate with vendor teams to troubleshoot and optimize integrations.
• Oversee database design, performance tuning, and data integrity for account-related systems.
• Ensure systems comply with regional regulations (e.g., GDPR, responsible gaming, anti-fraud).
• Work with compliance and legal teams to implement audit trails and reporting mechanisms.
• Own the delivery of backend features and platform enhancements.
• Drive sprint planning, backlog grooming, and release coordination
• Monitor system health, logs, and metrics to proactively address issues

Requirements

Education

• Bachelor’s in Computer science, Software Engineering, or related field required
• Master’s in Computer science, Software Engineering, or related field advantageous

Experience

• 8 years’ experience in frontend/mobile development, inclusive of 1–2 years in a leadership role
• Experience in iGaming, fintech, or other regulated industries
• Strong proficiency in languages like Java, C#, or Node.js, and frameworks like Spring Boot or .NET Core.
• Deep understanding of relational and NoSQL databases (e.g., PostgreSQL, MongoDB).
• Experience with RESTful APIs, message queues (e.g., Kafka, RabbitMQ), and containerization (Docker, Kubernetes)

Behavioural Competencies

• Problem-solving & Decision Making
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaboration & Communication
• Agile & Adaptable
• Customer-centric Orientation
• Execution & Delivery Focus
• Innovation & Continuous Improvement
• People Management

Technical Competencies

• Knowledge & Application: Backend Languages & Frameworks
• Knowledge & Application: Microservices & Distributed Systems
• Knowledge & Application: API Design & Integration
• Knowledge & Application: Database & Storage
• Knowledge & Application: Cloud & Infrastructure
• Knowledge & Application: iGaming- Specific Integrations
• Familiarity with ISO 27001, PCI-DSS, or similar compliance frameworks
• Knowledge of event-driven architecture and distributed systems
• Exposure to observability tools (e.g., Prometheus, Grafana, ELK stack)

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Job Purpose

• The Software Development Team Lead for the Client & Mobile Experience team will lead the development of cutting-edge, responsive, and engaging user interfaces for SunBet’s online iGaming platform.
• The role will guide a team of engineers building web and mobile applications that deliver seamless gameplay, real-time interactions, and rich visual experiences across devices.
• This role requires deep technical expertise in frontend and mobile technologies, a strong understanding of UX principles, and the ability to lead a team in a fast-paced, regulated environment.

Job Scope & Responsibilities

• Lead the design and development of high-performance web and mobile applications for iGaming
• Ensure smooth integration with backend services, real-time data streams, and third-party APIs
• Champion responsive design, accessibility, and cross-platform consistency
• Manage and mentor a team of 5–8 frontend and mobile engineers
• Conduct regular 1:1s, performance reviews, and career development planning
• Promote a culture of experimentation, quality, and accountability
• Own the delivery of client-side features, including game lobbies, user profiles, wallets, and promotional interfaces
• Collaborate with product, design, QA, and compliance teams to ensure timely and compliant releases
• Drive sprint planning, backlog grooming, and release coordination
• Guide mobile app development across iOS and Android using native or cross-platform frameworks (e.g., React Native, Flutter)
• Optimize for performance, battery usage, and app store compliance
• Monitor crash analytics and user feedback to drive continuous improvement
• Ensure client applications meet regulatory and security standards (e.g., responsible gaming, data privacy)
• Collaborate with InfoSec and Legal teams to implement secure authentication and data handling

Requirements

Education

• Bachelor’s in Computer science, Software Engineering, or related field required
• Master’s in Computer science, Software Engineering, or related field advantageous

Experience

• 8 years’ experience in frontend/mobile development, inclusive of 1–2 years in a leadership role
• Experience in iGaming, fintech, or other regulated industries
• Strong proficiency in JavaScript/TypeScript, React, React Native, or Flutter
• Experience with RESTful APIs, WebSockets, and real-time data handling
• Familiarity with CI/CD pipelines, app store deployment, and analytics tools
• Exposure to A/B testing, feature flags, and user segmentation

Behavioural Competencies

• Problem-solving & Decision Making
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaboration & Communication
• Agile & Adaptable
• Customer-centric Orientation
• Execution & Delivery Focus
• Innovation & Continuous Improvement
• People Management

Technical Compentencies

• Knowledge & Application: Frontend & Web Technologies
• Knowledge & Application: mobile development
• Knowledge & Application: Integration & Backend Interaction
• Knowledge & Application: Architecture & Design
• Knowledge of game engines, animation libraries, or WebGL
• Understanding of localisation, multi-currency support and regional compliance

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Job Purpose

• The Rooms Division Manager has the overall responsibility and accountability for leading, managing, and integrating the front office, guest services, concierge, and housekeeping operations for the SVC in line with regulations, legislative requirements, and company standards.

Key Performance Areas

Delivered Rooms Division Business Plan

• Understand SVC’s strategic plans and align front of house deliverables 
• Facilitate the programme management and achievement of Rooms Division deliverables
• Investigate front office, guest services, and housekeeping practices in the industry and benchmark with leading trends and technology
• Identify and investigate new opportunities to streamline and optimise Rooms Division processes and services for the property
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property 
• Reports on the results of the function including Rooms Division reports; Monthly Financial Review reports; Risk Reports; Month end reports

Compliance Management

• Oversee Rooms Division standards and processes for SVC – ensuring they are updated and communicated.
• Align practices with new legislative compliance around health, hygiene, safety and the environment.
• Facilitate the implementation of sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct daily walkabouts of all units and facilities, both front of house and back of house areas to monitor compliance.
• Conduct unit checks and take any necessary action to ensure standards are being maintained.
• Ensure all staff are trained and found competent against regulatory and job requirements.
• Works with internal stakeholders (security and internal auditors) to identify risk areas and address these.
• Monitor that all security protocols have been adhered to

Rooms Division Product Development 

• Conducts a competitor analysis and keeps up to date with timeshare resort trends in the market around room standards, amenities and workflow processes.
• Analyse reports and statistics with regard to demand forecasting and yield management, including short (1-3 months); medium (3-6 months) and long term (6 -12 month) initiatives to achieve targets.
• Monitor and implement plans to increase occupancies, in line with statistics and current and forecasted bookings including overbooking statistics, hurdle values, length of stay values, etc.
• Monitor and review reservations bookings, analysing the data in terms of market segments and channels; check the room nights and revenue picked up or dropped off; as well as actuals against budget and forecasts.
• Check for advance days, weeks and months and resolve any inventory imbalance issues, overselling of room types, and sold-out dates.
• Implement value add recommendations and cost-effective competitive solutions that address inefficiencies, opportunities, or risks in order to achieve targets.
• Plan, manage and monitor approved projects and refurbishments within the rooms, as well as soft refurbishments.
• Drive the rooms upsell programme to maximise revenue potential

People Leadership

• Provides direction and support to management and employees with regard to Rooms Division policies, procedures, initiatives and innovations.
• Provides motivation and leadership to promote positive working relationships and employee relations within the department.
• Track, measure and enhance employee engagement.
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline.
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job).
• Source and Select talent as per EE plan.
• Drive the employee value proposition.
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved.
• Facilitates a performance management culture.
• Drive and embed the Sunway blueprint behaviors into the various areas of the rooms division.
• Plan for and oversee the implementation of reward and recognition initiatives within the rooms division function

Budget management 

• Manage the financials for SVC’s Rooms Division functions including:
• Budget.
• Cost management.
• Inventory management and stock control of housekeeping linen, chemicals and amenities.
• Capex.
• PIP and forecasting.
• Revenue growth plans and performance.
• Financial reporting for the function.
• Oversee the development and updating of uniform and linen controls.

Customer Relationship Management

• Drive the customer value proposition for Rooms Division in line with the unit strategy.
• Deals with escalations / complaints and identify the root cause to ensure issues are addressed sufficiently.
• Be available on the floor to interact with VIP and other guests visiting SVC.
• Monitors customer standards and addresses gaps.
• Provides support to front office management, guest services management, concierge and housekeeping management as required.
• Plans, manages and monitors projects and initiatives to improve the customer experience.
• Develops staff to ensure they have the product and procedural knowledge and competence to deliver against objectives and plans.
• Develop and coach staff to ensure they have the situational handling knowledge and competence to deliver against objectives.

Stakeholder relationship management

• Liaises with the Revenue, Sales and Marketing and Food & Beverage providers to develop customer value proposition for SVC.
• Communicates plans to functional managers for co-ordination and implementation.
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA and monitors feedback against agreed objectives.
• Communicates any special guest requirements to other relevant operating departments.
• Provides feedback and reports back to Unit management on the performance and challenges within the Rooms Division environments.
• Provides feedback on operations to management team on initiatives, performance, concerns, etc.

Requirements

Education

• 3 Year Degree / Diploma in Hotel or Hospitality Management.

Experience

• 8 years’ experience in the hotel industry within a front office environment; including 3 years in a management position.
• Additional experience in housekeeping would be an advantage

Skills and Knowledge

• Core & Personal behavioural competencies
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the department/ product performance
• Reviewing - Assessing feasibility; assessing compliance
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills
• Planning & organising 
• Stakeholder Relationship Management 
• Innovation & continuous Improvement 
• Working with Customers
• People management 
• Technical / proficiency competencies
• SVC operational and product knowledge
• Front office knowledge
• Housekeeping product and procedural knowledge
• Compliance Procedures
• Accommodation Revenue forecasting & analysis
• Financial & Business acumen (including productivities)
• Team Planning
• Proficient Computer Skills – MS Office (Excel); Opera, Ideas
• High levels of integrity
• Rooms & Yield Management
• Labour legislation
• SHE legislative knowledge and execution
• Networking skills
• SLA & Contract management
• Coaching & mentoring

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Job Purpose

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Duties and responsibilities include

Prepared Work Area

• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects 

Game Play

• Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements)
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and Closing of tables
• Game hand over – Dealer to dealer and /or inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required

 Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all timesInteract with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations

Experience

• Previous experience in a customer facing role
• 1 year experience as a Tables Dealer
• 1 year experience in the gaming industry
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming licence

Skills and Knowledge

Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical Competencies

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills

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Job Purpose

• Responsible for the planning, management and delivery of the Infrastructure function, processes and team for the business unit including (but not limited to) building structures, plumbing and piping, painting, maintaining and upgrading of information signage, and water functions according to legislation and standards with the objective of maintaining Infrastructure systems; and offering technical Infrastructure engineering support.

Duties and responsibilities include: 

Delivered Infrastructure Preventative Maintenance Plans

• Compile an Infrastructure preventative maintenance plan for the 12-month period for the business unit
• Benchmark Infrastructure facilities, fittings and systems with leading development trends and make recommendations for the improvement of current processes and standards
• Identify and investigate new development, environmental and energy-saving opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Conduct daily building and grounds walkabouts to inspect and audit building Infrastructure and address any risk areas 
• Manage and facilitate Infrastructure maintenance and upgrades according to 5-year plan
• Manage Infrastructure maintenance and repairs in line with 3-; 6- and 12 month preventative maintenance plan
• Establish and enforce testing programs; schedule repairs; coordinate shut-downs and installations

Maintained Infrastructure

• Co-ordinate Infrastructure maintenance and repair resources and team
• Organize and schedule work according to work orders; including estimating work-hour requirements; to make sure that all systems are in excellent working condition
• Source contractors for building infrastructure work relating to refurbishments and ensure work is completed to standard and within the budget
• Investigate, diagnose and resolve any escalated issues, risk areas and building Infrastructure repairs
• Conduct quality assurance on building infrastructure work and repairs
• Support the team with troubleshooting and resolution of queries relating to Infrastructure work
• Conduct business continuity planning
• Manage staff appearance and floor appearance/ functioning of equipment and systems
• Store and control Infrastructure assets; technical stock and parts orders and stock control
• Update site plan layout thus ensuring building capacity planning & monitoring

Infrastructure Project Plans & Implementation

• Define the scope and resources required to complete the project in collaboration with senior management
• Plans Infrastructure projects by determining specifications; and measures upon which the project will be evaluated at its completion
• Select contractors;
• Establish installation schedules; and plan shut-downs and installations;
• Integrate new or changes requirements with architectural and mechanical designs; verifying code requirements; updating cost estimates.
• Establish and maintain a formal, approved integrated project plan to guide project execution and control throughout the life of the project.
• Prepare and execute a quality management plan that describes the programme and project quality approach and how it will be implemented.
• Manage the execution of a project by making key decisions, exercising overall control, assigning and co-ordinating resources, and authorise and accept work delivery
• Completes Infrastructure projects by supervising installations; resolving design issues.
• Prepare for reviews to report on the progress of the programme
• Document and secure all project information

Infrastructure Compliance Standards & Governance

• Oversee the development and updating of policies and procedures for around building, plumbing, painting and carpentry.
• Oversee the development, communication and auditing of maintenance and engineering standards and processes for the business unit on a regular basis.
• Align practices with new legislative compliance around health, hygiene, safety, and the environment.
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all fronts of house and back of house areas to monitor compliance.
• Drive a waste management culture and ensure all staff are trained.
• Work with internal stakeholders to identify risk areas and address these.

People Management

• Lead and motivate employees and promote positive working relationships, direction and support
• Lead and oversee departmental communication ensuring employee and management interaction
• Measure and develop plans to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Ensure competent levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach reporting managers to ensure KPA’s are achieved
• Manage employee relations within the function including monthly staff / management meetings

Budget Management

Collaborate with the Maintenance Management to manage the budget for the Infrastructure function including:

• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting on project expenditure and progress
• Monitor and approve all budgeted project expenditures
• Assess the impact of deviations on the project and overall programme, and report results to key stakeholders.
• Evaluate the outcomes of the project as established during the planning phase

Stakeholder Engagement

• Engage with internal customers to understand challenges; issues; development and repair related requirements
• Provides internal stakeholders with updates of Infrastructure, outages and scheduled shutdowns 
• Engage and manage the performance of suppliers and contractors
• Engage with management with regards security; health and safety and critical technical breaches or anomalies
• Communicate plans, objectives and results to complex operational team; maintenance management team and employees

Requirements

Education

• 4-Year Degree / National Diploma in Building Management

Experience

• Minimum of 5 years’ experience in an Infrastructure / facilities management position, maintaining and repairing emergency power backup systems, and all electrical and mechanical production equipment
• Project management experience
• Experience in managing contractors / suppliers.

Skills and Knowledge

Core Behavioral Competencies

• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results
• People Management

Technical / proficiency competencies

• Project management
• Procurement and negotiation skills
• Building maintenance and repair methods
• Technical Management,
• Read and interpret building plans and specifications,
• Draw plans and write specifications /cost estimates for building repair and minor construction work
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Budget Management
• Proficiency in MS Office, IFS & Pragma

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Description

Job Purpose

• Responsible to provide exceptional, personalized luggage, transport and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable. 

Key Performance Areas

• Prepared Work Environment
• Identify issues with regards the workstation appearance/ functioning of equipment and systems
• Conduct inspections of vehicles and identify any issues to be addressed
• Check overall cleanliness of vehicles, parking areas and general porte cochere area
• Check fuel levels and ensure car is ready to transport guests
• Review the arrival and VIP lists daily and understands special requirements
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities
• Transporting services
• Co-ordinate and park vehicles of visiting guests and residents
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
• Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
• Transport guests safely to any destination in accordance with hotel policies and rules.
• Plan routes to destination
• Log transport to external destinations and file necessary documentation
• Raise charges 
• May be required to collect and deliver other items as requested by management
• Delivered Luggage Services
• Collect guest luggage and equipment on arrival and take through to front desk
• Tag baggage items and return the identification slips to guests.
• Escort guests to their room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guest's rooms and other offices.
• Collect, tag and deliver group luggage.
• Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
• Update and file any luggage documentation
• Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Customer Engagement
• Be present at the porte cochere and maintain proper decorum at all times.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and porte cochere 

Requirements

Education

• Grade 12
• Driver License with a PDP

Experience

Experience in a customer service environment is an advantage.

Skills and Knowledge

• Dealing with Customers
• Problem solving
• Checking and Collecting information
• Verbally informing Team Co-operations
• Friendly presentable individual
• Emotionally mature and able to work under pressure
• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills
• Basic PC skills
• Basic knowledge of Opera
• Read directions and maps
• Make use of a GPS device
• Driving skills

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Job Purpose

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Key Performance Areas

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

 Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips,vouchers and smart cards and paying out ‘winnings’
• Reconciliations (treasury, automated cashier machine, chip) are completed daily
• Calculate and execute pay-outs
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity
• Conduct cash-ups and reconcile float at the end of service
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of trading and transactional documentation is accurately recorded in the system
• Supporting documents have been generated for auditing purposes

Requirements

Education

• Grade 12 or equivalent

Experience

• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage
• Successful completion of the Cashier Training School requirements.

Skills and Knowledge

Core & personal behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical/ proficiency competencies

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic computer skills