Current Vacancies at Bidvest Facilities Management

Responsibilities 

• Facilitate Shift handover with TD's (Technical Despatcher) and GD’s (Generator Despatcher) 
• Ensure that an official handover on mail is provided from the outgoing TD and GD to the Incoming TD and GD as per prescribed process
• Ensure all Dispatch Agents are logged into HiPath for the duration of their shift and report on a weekly/monthly basis on the performance of each agent.
• Monitor Incoming queues - Mails & Calls must be attended to timeously.
• Responsible for Incident Management within the Dispatch NOC.
• Monitor the ageing of all tasks that the dispatch NOC are responsible for and ensure regular follow-ups are done with the TD's and GD’s to fast track the resolution.
• Responsible for ensuring MTTD (Mean time to Despatch) is achieved by the Technical Dispatchers and take the necessary action
• Drive VTTR (Vendor time to respond) with Dispatch Agents and Operational team to ensure 95% SLA achievement.
• Analyse site topology and advise team(s) on core sites that will create priority impact.
• Manage sites that fail immediately and report as these sites impact ability to manage R1/R2 timeously, thus proactive management is required.
• Remote resolve transmission faults were feasible and escalate to Transmission Specialist.
• Responsible for ensuring all tasks intended for the Field Team are followed up on E2E (Enterprise to Enterprise) where no updates are received from the FT's.
• Notify and escalate major incidents (P1's/P2's) as per the fault handling and escalations procedures.
• Responsible for driving progress on P3 - P5 faults that are assigned to a Technical Dispatcher or Field Technician.
• Pro-actively escalating issues to Regional Managers and Vodacom FFO on standby.
• Escalate shortage of resources and generators to SPOCs (Single Person of Contact) and Regional Managers.
• Pro-actively interact and engage with Operational Management to understand areas of improvement and ensure that turn-around times are shortened to continuously improve customer satisfaction.
• Enform Dispatch processes during shifts.
• Performing monthly sample audits to ensure process is being followed.
• Report weekly/monthly on utilization and performance.
• Maintain an up-to-date generator deployment report during shifts.

Skills and Experience required 

• Bachelor’s degree in Information Technology / Electrical Engineering or a Diploma in the related field.
• (National Certificates N4-N6)
• Minimum of 3 - 4 years’ experience in the Telecommunications industry
• Minimum of 2 years’ experience in management.
• Knowledge and understanding of systems, e.g. U2020/IoT Commander/Nokia SAM/Huawei/GERM/Galooli and their integration.
• Ability to work in a high-pressure, deadline-driven environment
• Exceptional communication and reporting skills
• Solid working knowledge in a NOC / SOC environment
• Outstanding leadership skills and ability to delegate responsibilities effectively

go to method of application »

MAIN OUTPUTS

• Ensure the quality and acceptances of the Vodacom sites as specified by the Customer- according to schedule 2.21 Scope of Work and any instructions/standards provided are followed.
• Meet the daily/weekly/monthly Target per County as required.
• QA and Acceptance Specialist must ensure Tools, Vehicles, Test Equipment, Laptops, Cellphones are looked after and checked for condition and ensure all of these are safe for use and maintained on a register.
• QA and Acceptance Specialist must ensure he/she complies with and adhere to the Health and Safety requirements of Bidvest FM and the client’s requirement as applicable on the site.
• To ensure that all access procedures as well as work status updates are done in accordance with the agreed procedures and processes.
• Ensure that all relevant alarms are cleared before leaving a site visit.
• Ensure that all tasks are updated, as required on the provided tools and systems.
• Ensure that all required activities are completed, as per the scope of work, either on an “A”, “B”, “C” or Adhoc service. Ensure that all required pictures are taken according to guidelines and submitted, as per the scope of work for the relevant services being performed.
• Ensure that all site procedures are always followed as specified by the client.
• Ensure that all site procedures are always followed as specified by the client.
• Assist his assistant with site access, duties on site and when required other technicians
• Ensure that your e-mail address and company phone is operational at all times.
• The QA and Acceptance Specialist will always answer his phone when on duty and return calls as soon as possible when not on duty.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• National Diploma in Electrical – Electrical qualifications will be beneficial- N6 Electronics/Electrical/Computer Certification
• Qualified electrician, accredited electrician (Wireman’s license), master electrician (It is important that the person must be qualified to work and be accredited as a three-phase electrician and not only single phase)
• Matric/Grade 12
• Valid Code 08 EB Driver’s License (Advance driving Certification will be beneficial)
• 3-5 Years PPM, RAN and TX Experience in the Telecommunications Environment.

TECHNICAL / CORE COMPETENCIES

• Maintenance skills Advanced Electrical Skills
• RAN and TX Skills Reinstatement CPM Skills
• Electrical skills Advance Driving skills
• RF Skills(portion) 4x4 Advance Driving
• Driving skills HIRA (Fire & Fist aid)
• WHO (Working on Heights) WOH (Working on Heights)- rescue
• Medicals Advanced- medicals
• HIRA (Fire & Fist aid) Prism skills
• ASP experience on Maintenance Communication and Leadership Skills
• Advanced Electrical Skills
• Reinstatement CPM Skills
• Advance Driving skills
• 4x4 Advance Driving
• HIRA (Fire & Fist aid)
• WOH (Working on Heights)- rescue
• Advanced- medicals
• Prism skills
• Communication and Leadership Skills
• IMS (Integrated Management System)
• Obscure and Remedy
• Microsoft Windows
• Microsoft Word
• Microsoft Outlook
• WFM System
• Risk Assessment
• Firs Aid Level 1
• Basic Fire Fighting
• Advanced Driving and 4x4